--- title: "PolyAI Software Reviews, Demo & Pricing - 2026" description: "Review of PolyAI Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/product/482855-PolyAI/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Call Recording Software](https://www.softwareadvice.com/call-center/call-recording-comparison/) / PolyAI Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # PolyAI Review Custom quote 1 plan Wondering if PolyAI is right for your organization? Our Call Recording Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview PolyAI 5.0 [(3)](https://www.softwareadvice.com/product/482855-PolyAI/#reviews) Pricing Pricing available upon request ### About PolyAI PolyAI is a conversational AI platform designed to help businesses deliver customer experiences. The platform is built to resolve customer calls and provide brand experience across a range of industries such as consumer services, financial services, and healthcare. PolyAI's enterprise-grade platform is designed to handle complex inquiries 24/7. This allows businesses to manage larger call volumes, ensuring all contacts receive an immediate response. As a result, customers can expect reduced wait times, IVR duration, and misroutes, which can boost loyalty and increase customer lifetime value. The platform provides real-time insights and analytics to help businesses identify issues, track progress, and identify new opportunities. PolyAI also offers security and compliance certifications to meet the requirements of heavily regulated industries. Do you work for PolyAI? [Manage this product listing](https://www.g2.com/products/polyai/claim_requests/new?auto=true) Wondering if PolyAI is right for your organization? Our Call Recording Software selection experts can help you in 15 minutes or less. ## PolyAI User Interface ## Popular PolyAI Alternatives Main Product PolyAI 5.0 [(3)](https://www.softwareadvice.com/product/482855-PolyAI/#reviews) Ratings Breakdown - 5.0Ease of use - 4.67Value for money - 5.0Customer support - 5.0Functionality Pricing Available upon request Get Price Alternative Product [ChatGPT](https://www.softwareadvice.com/artificial-intelligence/chatgpt-profile/) 4.4 [(399)](https://www.softwareadvice.com/artificial-intelligence/chatgpt-profile/reviews/) Ratings Breakdown - 4.74Ease of use - 4.24Value for money - 3.95Customer support - 4.46Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [Chatbase](https://www.softwareadvice.com/live-chat/chatbase-profile/) 4.3 [(73)](https://www.softwareadvice.com/live-chat/chatbase-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.26Value for money - 3.75Customer support - 3.95Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Botsonic](https://www.softwareadvice.com/live-chat/botsonic-profile/) 4.8 [(81)](https://www.softwareadvice.com/live-chat/botsonic-profile/reviews/) Ratings Breakdown - 4.73Ease of use - 4.32Value for money - 4.23Customer support - 4.60Functionality Pricing Starting at $16.67 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [Zipchat](https://www.softwareadvice.com/live-chat/zipchat-profile/) 4.8 [(26)](https://www.softwareadvice.com/live-chat/zipchat-profile/#reviews) Ratings Breakdown - 4.85Ease of use - 4.72Value for money - 4.88Customer support - 4.62Functionality Pricing Starting at $49.00 per month Get Price ## PolyAI Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## PolyAI Features - Popular features found in Call Recording Activity Dashboard Automatic Call Distribution Call Center Management Call Monitoring Call Tagging Call Transcription Computer Telephony Integration Event Triggered Actions File Transfer Interaction Tracking IVR Recording - More features of PolyAI AI/Machine Learning Call Routing Chatbot Code-free Development Contextual Guidance Dashboard Intent Recognition Live Chat Monitoring Multi-Channel Communication Multi-Language Natural Language Processing Reporting/Analytics Speech Recognition Speech Synthesis ## PolyAI User Reviews ## PolyAI customer ratings - Overall rating: 5/5 - Total reviews: 3 ### Rating distribution - 5 stars: 3 reviews (100%) - 4 stars: 0 reviews (0%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 5/5 - Value for money: 4.7/5 - Customer support: 5/5 - Functionality: 5/5 --- Have you used PolyAI and would like to share your experience with others? ### Keeping contact easy! - Overall rating: 5/5 - Reviewer: Desiree G. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered PolyAI has made things much easier to keep track of and communication simpler so I can do other needed things. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It helps keeps things moving quickly. Set up is extremely simple make managing all the contacts/clients very easy. I was also really happy when I heard the voice it doesn't sound robotic or fake at all. Customer support is also amazing and right there when needed. #### Cons The pricing method. It's base off to many factors and can fluctuate. It would be easier to have one straight forward price. --- ### Poly AI for Landry's/Golden Nugget - Overall rating: 5/5 - Reviewer: Brian J. - Verified reviewer: Yes - Industry: Hospitality - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered After returning from the pandemic I was given an extra 40,000 calls per month to handle. We were not able to recruit and hire to meet the demand. Callers were waiting 40+ min just to get a simple question answered or transfer to a dept. Poly AI was able to implement a natural, conversational voice assistant to help handle these calls. I was hoping for about 50% containment. It took 4 weeks to deploy and handled 87% of the calls from day 1 without the need to go to an agent. This allowed my agents to focus on revenue producing calls and provided a much better customer experience at a fraction of the cost. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is a real voice and not robotic. It far exceeded my expectations, handling over 80% of simple transaction calls day 1 without the need to speak with an agent, delivering a much better customer experience. Was very cost effective and flexible in pricing options to meet our needs. #### Cons Would like to see better voice analytics on the calls that are recorded. #### Reasons for choosing PolyAI Nobody could produce a better quality voice that was real and natural. They were most flexible in pricing structure and one of the most ecomical of all choices. --- ### Fantatastically flexible voice AI for telephony - Overall rating: 5/5 - Reviewer: Andy B. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered It's has been transformative: 90% reduction in operating costs, much faster customer experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great spoken language understanding, significantly better than any other system we tried. Very helpful team that helped us get the system configured to our needs. #### Cons No real cons. It has been a great experience from start to finish. --- Showing 1 - 3 of 3 Reviews ## Other Top Recommended Call Recording Software [ChorusCX](https://www.softwareadvice.com/customer-experience/encore-workforce-optimization-profile/) **5.0** (1) Recently recommended **7** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4091) Recently recommended **3** times [RingEX](https://www.softwareadvice.com/call-center/office-profile/) **4.2** (1206) Recently recommended **3** times [Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** (485) Recently recommended **4** times Stuck Between Options? Our experts can help you compare PolyAI with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice