# CallMyDoc Software Reviews, Demo & Pricing - 2026 > Review of CallMyDoc Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/product/484201-CallMyDoc/reviews --- [Home](https://www.softwareadvice.com/) / [Patient Engagement Software](https://www.softwareadvice.com/medical/patient-engagement-comparison/) / CallMyDoc Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # CallMyDoc 2026: Benefits, Features & Pricing Wondering if CallMyDoc is right for your practice? Our Patient Engagement Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview CallMyDoc 4.7 [(16)](https://www.softwareadvice.com/product/484201-CallMyDoc/#reviews) Pricing Pricing available upon request ### About CallMyDoc CallMyDoc is an AI-powered patient communication platform designed for ambulatory medical practices that want to reduce front desk phone workload, eliminate answering service contracts, and improve patient experience — without adding staff. - Built by physicians, for physicians. Founded in 2013 by Dr. Shahinaz Soliman (board-certified family physician, 30+ years clinical experience). Over 10 years in market. 26 million+ patient calls processed. Zero data breaches. Zero lost calls. - The problem it solves: 30–50% of medical practice staff time is consumed by inbound calls. Hold times frustrate patients. Voicemails cause documentation gaps and malpractice risk. Traditional answering services introduce message delays and transposition errors. CallMyDoc replaces this entire workflow with AI that is always on, always accurate, and always documented. - Core Features: - 24/7 AI answering — Every call answered on the first ring, 24 hours a day, 365 days a year - Intelligent routing — AI identifies urgency across 12 clinical call types and routes to the right person automatically - After-hours coverage — Replaces traditional answering services; providers handle urgent calls via... mobile app with full chart context, 3x faster - Self-scheduling — Patients book appointments without staff in under 40 seconds - Appointment reminders — Automated voice/text/email reminders cut no-shows up to 40% - Prescription refill workflow — Providers approve refills from their phone in under 30 seconds - AI chart documentation — Structured call notes written directly into the EHR after every interaction - 43-language support — Real-time translation, transcribed back to English - Analytics dashboard — Real-time KPIs for call volume, response times, and staff efficiency - Integrations: athenahealth (Marketplace partner), Veradigm Professional EHR, Altera TouchWorks EHR - Results from active practices: - 68% of business-hour calls handled automatically (Hudson Headwaters Health Network, 89 offices) - 50% reduction in front desk phone workload - 40% reduction in patient no-shows - ~99,000 receptionist hours automated per year platform-wide - Pricing: Flat monthly rate — no per-call charges, no setup fees, no long-term contracts. 30-day free trial included. Serving 38 states. - Schedule a demo: callmydoc.com/meetings/csilva2/30-minute-demo Wondering if CallMyDoc is right for your practice? Our Patient Engagement Software selection experts can help you in 15 minutes or less. ## CallMyDoc User Interface ## Popular CallMyDoc Alternatives Main Product CallMyDoc 4.7 [(16)](https://www.softwareadvice.com/product/484201-CallMyDoc/#reviews) Ratings Breakdown - 4.69Ease of use - 4.56Value for money - 4.50Customer support - 4.44Functionality Pricing Available upon request Get Price Alternative Product [Klara](https://www.softwareadvice.com/medical/klara-profile/) 4.6 [(211)](https://www.softwareadvice.com/medical/klara-profile/reviews/) Ratings Breakdown - 4.81Ease of use - 4.48Value for money - 4.53Customer support - 4.60Functionality Pricing Available upon request Get Price Alternative Product [DocVilla](https://www.softwareadvice.com/medical/docvilla-profile/) 5.0 [(74)](https://www.softwareadvice.com/medical/docvilla-profile/reviews/) Ratings Breakdown - 4.97Ease of use - 4.94Value for money - 4.96Customer support - 4.96Functionality Pricing Starting at $100.00 per month Get Price Alternative Product [Carepatron](https://www.softwareadvice.com/medical/care-patron-profile/) 4.4 [(858)](https://www.softwareadvice.com/medical/care-patron-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.56Value for money - 4.49Customer support - 4.26Functionality Pricing Starting at $23.00 per month Get Price Alternative Product [Tebra](https://www.softwareadvice.com/medical/kareo-profile/) 3.9 [(1368)](https://www.softwareadvice.com/medical/kareo-profile/reviews/) Ratings Breakdown - 4.05Ease of use - 3.65Value for money - 3.75Customer support - 3.83Functionality Pricing Available upon request Get Price Alternative Product [Phreesia](https://www.softwareadvice.com/medical/phreesia-profile/) 4.3 [(166)](https://www.softwareadvice.com/medical/phreesia-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.17Value for money - 4.35Customer support - 4.27Functionality Pricing Available upon request Get Price ## CallMyDoc Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version CallMyDoc Standard Pricing Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## CallMyDoc Features - Popular features found in Patient Engagement Appointment Scheduling Care Plan Management Confirmations/Reminders Electronic Payments HIPAA Compliant Mobile Access Patient Education Patient Portal Patient Questionnaires Patient Records Management Reporting & Statistics Surveys & Feedback - More features of CallMyDoc Messaging Online Scheduling Patient Communications Patient Engagement Patient Intake Practice Management Reminders Scheduling ## CallMyDoc Integrations eClinicalWorks Integration rated undefined from -1 review Veradigm Practice Management Integration rated undefined from -1 review Veradigm EHR Integration rated undefined from -1 review athenaOne Integration rated undefined from -1 review TouchWorks EHR Integration rated undefined from -1 review ## CallMyDoc User Reviews Overall Rating 4.7 Ratings Breakdown 5 88% 4 6% 3 0% 2 0% 1 6% Secondary Ratings Ease of Use 4.7 Value for money 4.6 Customer support 4.5 Functionality 4.4 Have you used CallMyDoc and would like to share your experience with others? Carl S. Verified reviewer Medical Practice 11-50 employees Used daily for less than 12 months Reviewed April 2026 From Missed Calls to Fully Managed Patient Communication 5 CallMyDoc has materially improved our operational efficiency. We’ve reduced front desk workload, eliminated voicemail backlogs, and ensured every patient interaction is captured and routed appropriately within our EHR. The platform delivers measurable ROI by replacing manual processes with consistent, automated workflows. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: CallMyDoc took a huge burden off our front desk. We’re no longer overwhelmed with constant phone calls. We finally have peace of mind after hours—patients are always handled, and nothing gets missed. Plus, every call is documented and routed directly into the patient chart. No more manual entry. This means that Patients get immediate responses instead of voicemail. That alone has made a big difference. Cons: Getting everything configured with our phone system and workflows took some time upfront. Getting everything configured with our phone system and workflows took some time upfront. Read More JN Jose N. Verified reviewer Hospital & Health Care 11-50 employees Used daily for more than 2 years Reviewed April 2026 CallMyDoc - a complete call management solution 5 Carl Silva (the head honcho) has been wonderful to work with, he has set up the system to do exactly what we need and remains available to help set it up when we expand our use. After hours technical support was very responsive the only time we needed to make contact. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: CallMyDoc has replaced my human answering service. It effectively triages my patient calls, it handles my hospital calls, it lets me send customizable automated responses when appropriate and documents everything to my EMR automatically. No more interruptions when not on call - we set up the call schedule and it's followed to the letter. It even lets my patients modify their appointments through its interface. Unlimited dashboards, unlimited phone numbers for access plus it can be set up to handle busy signals and to answer anything that rings over a set amount of times. My covering call partners can use the app for my patient calls. 30 languages available, auto AI translation of messages; never going back to a traditional answering service. Cons: Very minor peeve - the PIN to log in to the mobile app should be entered via touchpad instead of dials. Read More SM Suresh M. Verified reviewer Medical Practice Self-Employed Used daily for free trial Review source Reviewed December 2020 App not functional not worth risking patients life , if you care 1 Terrible unprofessional ...i guess these two words are enough ? Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: nothing as everything was subpar, the visuals , the make of app felt like afterthought. Cons: I have a solo practice and i just opened my practice . I started using this software as went online to look for option, they sold me dreams and i signed up. Nightmare started first weekend on call and Patients kept waiting and RX did not reach the pharmacy after i used callmydoc to write a prescription through there app which did not work. I requested evaluation and they never heard this problem so its me??i sent screenshots and many more messages each time either no response or the lead guy kept blaming for there software failure . I went on athena my EHR and complained and they got unhappy sent me letter stating because I have complained they are cancelling my account ! thats the height of incompetence. First my patients have to sit outside a pharmacy for 4 hours and i m on phone one weekend for hours with pharmacy because a glitch in there Faulty app, and instead of apologizing to me they went ahead and cancelled my account . I mean what coolade are these guys drinking? There is no hope this company can understand what life and death means with glitches when you are dealing with human life and they are just to make money .If you look at there app build quality , its below standard but as i was not there for visual but functionality so i ignored that and tried to use it anyway..but looking for other options. Read More BC Ben C. Verified reviewer Hospital & Health Care 51-200 employees Used daily for less than 12 months Review source Reviewed January 2026 Reliable on-call communication that improves response times 5 The platform provides a dependable way to manage patient calls and after hours communication, which is critical for any healthcare organization focused on timely responses and continuity of care. It has helped streamline internal workflows and reduce missed or delayed messages. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: CallMyDoc offers a clear and organized approach to call routing and on call management. Notifications are delivered promptly, and having a centralized dashboard makes it easier to track messages and ensure accountability across the team. The system is straightforward to use and fits well into a busy clinical environment. Cons: As with most healthcare software, there is a learning curve during initial setup, but once workflows are established, daily use is smooth. Continued product updates and refinements would be welcome as the platform evolves. Read More DC Daniel C. Verified reviewer Hospital & Health Care 51-200 employees Used daily for less than 12 months Review source Reviewed February 2026 Practical Communication Solution 5 The platform delivers on its core purpose and integrates into existing processes without disruption. From a product leadership perspective, I value solutions that are focused and practical, and Callmydoc fits that description. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It addresses a clear need without unnecessary complexity. Implementation was manageable, and the interface is intuitive enough that adoption across teams did not require heavy training. It provides a structured way to handle patient communication while maintaining visibility across the organization. Cons: There are areas where additional customization options could further improve flexibility, particularly for teams that like to tailor workflows. That said, the core functionality works reliably. Read More TC Travis C. Verified reviewer Hospital & Health Care 201-500 employees Used daily for less than 12 months Review source Reviewed February 2026 Reliable Communication Tool That Keeps Our Care Team Connected 5 It helps us respond to patient questions quickly, coordinate care between therapists and clinicians, and keep track of important messages even outside of regular clinic hours. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: CallMyDoc stands out on how it keeps patient communication organized and ensures nothing falls through the cracks. Our team can quickly respond to patient questions about exercises, medications, or symptoms even after hours. It also helps our clinical staff stay coordinated, so everyone knows who’s handling each message. Cons: The only thing I found a bit challenging at first was getting everyone on the team familiar with the message routing setup. It took a little time for staff to get used to the workflow. Read More SS Sachin S. Verified reviewer Medical Practice 201-500 employees Used daily for less than 6 months Review source Reviewed January 2026 Reliable solution for after hours patient communication 5 CallMyDoc has proven to be a dependable platform for managing patient communication, particularly outside of regular clinic hours. It ensures that patient concerns are captured, reviewed, and escalated appropriately, which is essential in a medical aesthetics setting. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: CallMyDoc provides a structured and reliable way to manage patient messages in one place. The after hours messaging and escalation features are especially valuable, as they help ensure that urgent post procedure questions are addressed promptly. The platform is easy for clinical and administrative teams to use and supports consistent communication across locations. Cons: Initial workflow setup requires thoughtful planning to align escalation protocols and on-call coverage. Once established, the system runs smoothly and integrates well into daily operations. Read More JF Julie F. Verified reviewer Hospital & Health Care 201-500 employees Used daily for less than 6 months Review source Reviewed March 2026 Improving Communication and Call Management 5 The platform has helped bring more structure to patient communication, particularly in managing incoming calls and documenting interactions. It supports better coordination between departments and helps ensure patient concerns are addressed in a timely manner. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: What stood out most to us was the improvement in how patient calls are handled. Calls are directed to the appropriate teams more consistently, which helps reduce delays and missed messages. Having a clear record of call interactions has also been helpful for follow up and coordination between clinical and administrative staff. Cons: There was a brief period where staff needed time to become familiar with the workflow. Once the team understood how the routing and documentation worked, the process became more straightforward. Read More DG Debra G. Verified reviewer Hospital & Health Care 501-1000 employees Used daily for less than 6 months Review source Reviewed February 2026 Improves Communication Consistency 5 The platform supports more organized communication and provides an added layer of accountability in managing patient interactions. Tools that promote consistency and documentation are valuable, and Callmydoc has contributed to that in our setting. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: CallMyDoc has provided a structured way to document and manage follow-up interactions. It helps reduce gaps in communication and supports better visibility into how patient inquiries are handled. The platform is straightforward and integrates well into existing processes without requiring significant workflow changes. Cons: As with any system implementation, there was a short adjustment period while staff became familiar with the process. Clear internal guidelines helped address that quickly. Read More JH Jennifer H. Verified reviewer Hospital & Health Care 201-500 employees Used daily for less than 6 months Review source Reviewed February 2026 Very Helpful for Daily Patient Follow-Ups 5 My experience has been positive. It supports our team when it comes to staying connected with patients and making sure questions don’t get missed. In a busy clinical setting, having a reliable communication tool makes a difference. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: what I appreciate most is how it helps us keep patient communication organized. We receive follow-up questions after visits, medication clarification, or general care concerns, and Callmydoc makes it easier to respond and keep track of those conversations. Cons: The system works well overall. At times it can take a little getting used to when new staff start using it, but once you understand the workflow it becomes fairly straightforward. Read More Showing 1 - 10 of 16 Reviews Load More Reviews ## Other Top Recommended Patient Engagement Software [athenaOne](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/) **3.8** (911) Recently recommended **206** times [RXNT](https://www.softwareadvice.com/medical/rxnt-emr-profile/) **4.3** (498) Recently recommended **188** times [Tebra](https://www.softwareadvice.com/medical/kareo-profile/) **3.9** (1368) Recently recommended **79** times [PatientNow](https://www.softwareadvice.com/medical/patientnow-profile/) **3.9** (299) Recently recommended **52** times Stuck Between Options? Our experts can help you compare CallMyDoc with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice