# PatientLink Online Software Reviews, Demo & Pricing - 2026 > Review of PatientLink Online Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/product/488104-PatientLink-Online --- [Home](https://www.softwareadvice.com/) / [Appointment Scheduling Software](https://www.softwareadvice.com/appointment-scheduling/) / PatientLink Online Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # PatientLink Online 2026: Benefits, Features & Pricing Wondering if PatientLink Online is right for your organization? Our Appointment Scheduling Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview PatientLink Online 4.9 [(13)](https://www.softwareadvice.com/product/488104-PatientLink-Online/#reviews) Pricing Starting at $1.00 per year ### About PatientLink Online PatientLink is an digital intake and patient engagement platform built to streamline the way healthcare organizations collect and manage patient information. Patients can update their demographics, insurance details, medical history, medications, and consent forms from any device. The platform supports customizable clinical forms such as ROS, health questionnaires, surveys, payments, and more, allowing each organization to tailor the intake process. PatientLink caters to every specialty, from primary care to subspecialties and helps create a streamlined, patient-centered experience. PatientLink transforms patient-entered information into structured data and delivers it directly into the provider’s EHR or practice management system. Administrative staff can track real-time submission status, verify responses, and manage patient flow through a central dashboard built for clinics. PatientLink offers multiple modes of completion, including online check-in, in-office tablets, kiosks, and provider-assisted entry. It supports payment collection, custom surveys, signature capture, and post-visit engagement tools that help strengthen patient communication. Wondering if PatientLink Online is right for your organization? Our Appointment Scheduling Software selection experts can help you in 15 minutes or less. ## PatientLink Online User Interface ## Popular PatientLink Online Alternatives Main Product PatientLink Online 4.9 [(13)](https://www.softwareadvice.com/product/488104-PatientLink-Online/#reviews) Ratings Breakdown - 4.62Ease of use - 4.58Value for money - 4.85Customer support - 4.46Functionality Pricing Starting at $1.00 per year Get Price Alternative Product [Carepatron](https://www.softwareadvice.com/medical/care-patron-profile/) 4.4 [(858)](https://www.softwareadvice.com/medical/care-patron-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.56Value for money - 4.49Customer support - 4.26Functionality Pricing Starting at $23.00 per month Get Price Alternative Product [Jane](https://www.softwareadvice.com/product/86099-Jane-App/) 4.8 [(515)](https://www.softwareadvice.com/product/86099-Jane-App/reviews/) Ratings Breakdown - 4.62Ease of use - 4.71Value for money - 4.82Customer support - 4.59Functionality Pricing Starting at $54.00 per month Get Price Alternative Product [ClinicSense](https://www.softwareadvice.com/medical/clinicsense-profile/) 4.8 [(654)](https://www.softwareadvice.com/medical/clinicsense-profile/reviews/) Ratings Breakdown - 4.87Ease of use - 4.80Value for money - 4.90Customer support - 4.59Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Epic](https://www.softwareadvice.com/medical/epic-systems-epiccare-profile/) 4.4 [(453)](https://www.softwareadvice.com/medical/epic-systems-epiccare-profile/reviews/) Ratings Breakdown - 4.12Ease of use - 4.09Value for money - 4.24Customer support - 4.37Functionality Pricing Available upon request Get Price Alternative Product [BestoSys](https://www.softwareadvice.com/medical/bestosys-profile/) 4.8 [(293)](https://www.softwareadvice.com/medical/bestosys-profile/reviews/) Ratings Breakdown - 4.70Ease of use - 4.54Value for money - 4.74Customer support - 4.69Functionality Pricing Starting at $40.00 per month Get Price ## PatientLink Online Pricing and Plans Starting price: $1.00 per year Free Trial Free Version Basic $1.00 per feature, per year No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## PatientLink Online Features - Popular features found in Appointment Scheduling Appointment Management Automated Scheduling Calendar Management Client Database Group Scheduling Mobile Access Online Payments Recurring Appointments Reporting & Statistics - More features of PatientLink Online Activity Dashboard Activity Tracking Alerts/Notifications Confirmations/Reminders Credit Card Processing Customizable Branding Customizable Forms Customizable Reports Dashboard Data Import/Export Document Management Electronic Payments Email Alerts Email Marketing Email Reminders File Sharing For Medical Purposes HIPAA Compliant Historical Reporting Live Chat Mobile Alerts Mobile Payments Monitoring Device Integration Multi-Language Multi-Location Multi-Provider Practice One-to-One Messaging Online Forms Patient Engagement Patient Intake Patient Monitoring Patient Questionnaires Patient Records Management Payment Processing Practice Management Real-Time Data Real-Time Notifications Real-Time Reporting Registration Management Reminders Reporting/Analytics SMS Messaging Surveys & Feedback Two-Way Audio & Video Video Conferencing Virtual Visits Virtual Waiting Room Workflow Management ## PatientLink Online Integrations Athena Integration rated undefined from -1 review Veradigm Practice Management Integration rated undefined from -1 review Veradigm EHR Integration rated undefined from -1 review athenaOne Integration rated undefined from -1 review TouchWorks EHR Integration rated undefined from -1 review ## PatientLink Online User Reviews Overall Rating 4.9 Ratings Breakdown 5 92% 4 8% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.6 Value for money 4.6 Customer support 4.8 Functionality 4.5 Have you used PatientLink Online and would like to share your experience with others? DC Donna C. Verified reviewer Medical Practice 51-200 employees Used daily for less than 2 years Review source Reviewed April 2026 LPN; Enabling Services Director & EMR Super User 5 The customer service is top notch! The PatientLink team works quickly and tirelessly to address any concerns, take care of new issues we have that come up and is proactive with new options. I cannot say enough about the customer service that we have received! Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: The one thing I like most about PatientLink Online is the patient is able to update Demographics or Insurances along with the increasing amount of patient forms Prior to their appointment. This has saved staff time & is much more efficient than the old days of paper forms. Cons: I don't know that I can come up with anything I like least about PatientLink Online. The ease of use for patients and staff is top of the line. Vendor Response Thank you so much for your thoughtful review, Donna! We truly appreciate you taking the time to share your experience. It’s great to hear that our team has been responsive and proactive in supporting your organization, that’s something we take a lot of pride in. We’re also glad PatientLink is helping streamline your intake process and reduce the burden of paper forms for both your staff and patients. Your perspective as an Enabling Services Director and EMR Super User means a lot, and we’re grateful for the opportunity to support your team. Please don’t hesitate to reach out anytime, we’re always here to help and continue improving your experience. Replied April 2026 Read More MD Mandy D. Verified reviewer Health, Wellness and Fitness 51-200 employees Used daily for more than 2 years Reviewed February 2023 Excellent Patient Link Experience 5 I have always had an excellent overall experience with patient link. \[sensitive content hidden\] have been awesome to work with. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: There's multiple features about this product that I like. Patient management, along with patient screening questionnaires, pre-visit health history and past medical history documentation, immunization history / status. Cons: Additional cost when requesting additional PDF chart attachments. We need the ability to push patient reported immunization status's to the immunization records in the EHR. Ability to view chart attachment's as a PDF and not a 'TIFF' file. Reasons for choosing PatientLink Online Continuous positive working relationship over the years. Vendor Response Hello Mandy, Our entire team would like to thank you for your wonderful review of PatientLink - it truly is a pleasure to work with you and your clients! We strive to offer the very best products and service in the industry. We absolutely can build our signature capture and image capture web forms to send as single page or multi-page PDF files, rather than TIFF or other image file types. If any of your forms are sending as TIFF and you prefer PDF, just send us a quick note with those details and we can make updates accordingly. Also, regarding patient reported immunization records: there are times when we may be limited by an EHR as to which specific fields we can send discrete data to. We will gladly speak to the EHR vendor in question and request access for integration to this area of the chart! In the meantime, we can always collect the immunizations, and any other type of patient reported outcome or health data, and send it as discrete data to one of the many other areas of the EHR for which we do have data integration. If you want to explore this data collection project (or any other project for that matter), please let us know. Mandy, we greatly appreciate your review and are so fortunate to have the opportunity to work with you. Thank you! -- Elizabeth Barker, on behalf of the PatientLink team Replied February 2023 Read More JT Jennifer T. Verified reviewer Medical Practice 11-50 employees Used daily for more than 2 years Review source Reviewed May 2023 patient link online 4 Very frustrating in the beginning. Has gotten better with time. Ratings Breakdown 3 Ease of use 3 Value for money 3 Customer support 3 Functionality Pros: Transfer of patient entered information into the EMR. Ease of check in process. Cons: Failure of patient entered information to be transferred to EMR. Often the patient will complete the lengthy check in process, only to find the information was not saved. Vendor Response Thank you for your feedback and insight, Dr. T. We have been in contact with our primary POC for your organization, and it seems like there were some EHR-side connectivity issues early on, which have since been corrected by your EHR vendor. We completely understand how frustrating that was, and we were glad to see it resolved. As always, any issues you have, (even if they are on the EHR side), you're free to make PatientLink your first call! Just as a reminder, our Support Team is 100% in-house. No need to connect with a call center or submit an online ticket - you can simply call or email us directly, and we'll assist you right away! Thank you again for taking the time to review our product! We look forward to many more years of partnership with your practice! :) Replied May 2023 Read More HP Hope P. Verified reviewer Medical Practice 51-200 employees Used daily for more than 2 years Review source Reviewed May 2023 Patient communication 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Pre-registrationappointment reminders via email, sms, and voice option to generate mass communication with anyone Cons: Upload a document for mass communication; I wish there were a way to pull a report from PatientLink Dashboard.The payment feature turned off due to a slow process which caused a duplicate charge. Reasons for choosing PatientLink Online Able to customize patient medical forms and flows into EHR without holding an encounter. PatientLink, if the physician wants to add, they usually can have developers change, update or create new add-ons. They're not limited like other vendors we worked with in the past. Reasons for switching to PatientLink Online Relatient support staff did not fix issues promptly; we worked off three different systems and now have one. It made sense to combine Appointment Reminders because the system sends pre-check-ins via email and text. And appointment reminders via email, SMS, and voice. PatientLink knows of issues before staff, and issues get resolved quickly. The staff is very personable. Vendor Response Hope, you've been such a fantastic partner for so many years! Thank you very much for taking the time to write this review! We appreciate you mentioning the add-ons, customizations, changes, etc. We absolutely want to tailor our solution to fit each unique organization and provider needs. Having someone like you on the front lines, presenting those ideas to us when they come up, completely expedites the process for us, so thank you for that! Regarding your comment about pulling reports from the Dashboard, I assume you're referring specifically to the ability to pull a customized contact list from the PM. We agree that this would be a fantastic future enhancement. If the opportunity arises for us to work with your PM vendor to build that, you'll be the first to know! :) Replied May 2023 Read More LS Lynn S. Verified reviewer Hospital & Health Care 2-10 employees Used weekly for more than 2 years Reviewed February 2023 PatientLink -thumbs up 5 Ratings Breakdown 4 Ease of use 5 Customer support 4 Functionality Pros: Two stand out features that set PatientLink apart from their competition:1- the ability for a patient to fill out a form electronically and the data entered by the patient can be imported into their electronic health record (EHR) as discrete data. This allows the staff to confirm the accuracy of the data imported with the patient without the staff having to manually enter the patients answers into the chart. 2-the ability to send a patient link document at point of care to the patients phone. Super helpful with a consent form that needs to be signed before the patient can be seen. From a web page the provider can select the form(s) they need the patient to fill out, email it directly to the patients personal email. The patient can easily open, sign and submit the form directly to their chart in the EHR. Patient appointment time is not delayed and the staff does not have the added task of scanning and indexing a paper consent into the patients chart. Cons: Any changes to a custom form have to be done by PatientLink. There is a cost associated with each change and how quickly the change can be made is dependent on PatientLink's current backlog , Vendor Response Hello Lynn, Our entire team would like to thank you so much for completing a review of PatientLink! We consider it an honor to work with you and your clients and are always glad to help with any requests or needs that arise. I'd like to expound a bit on the cost/time associated with revisions to custom forms. We always do our absolute best to keep the associated costs and timing as low as possible, but it does require the involvement of members from our development and support teams. This process is crucial for safety of patients and the quality of the chart data. I hope this information helps! Thank you again for taking the time out of your busy day to complete the review for PatientLink - we look forward to working with you for many more years to come! -- Elizabeth Barker On behalf of the PatientLink team Replied February 2023 Read More JH Jason H. Verified reviewer Medical Practice 51-200 employees Used daily for more than 2 years Review source Reviewed May 2023 PatientLink Software Review 5 I have worked with several software vendors over my career and this company by far has been the best to work with. They push the limits and make the process so easy on our end. I can't say enough good things about PatientLink. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Excellent customer service and customization capabilities. As well as amazing communication from the sales, development, and customer support team. Cons: I honestly don't have any cons while using this product so far. Anytime we have a flaw or enhancement request they fix it or make it happen. Vendor Response Thanks for the great review, Jason, we love to hear that feedback! What makes our partnership so successful is our mutual commitment to improvement. Your expertise has been so valuable to us, as it has shaped many of those improvements. Thank you again! Replied May 2023 Read More AH Amanda H. Verified reviewer Medical Practice 51-200 employees Used daily for less than 2 years Review source Reviewed May 2023 Patient Link Review 5 Patient Link has been receptive to changes and modifications as we have been using the product. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Patient link has allowed us to save time and supplies by patients submitting their medical history, demographics etc in a format that is easily applied into our electronic health records. This allows for the patient selections to be included, reducing entry errors. Cons: Integration and use is very easy. The only change I would make is that when the patient schedules the appointment, they would receive the link via email or text at that time. Reasons for choosing PatientLink Online PatientLink allowed for discrete data to flow into our EHR product. Not just a PDF upload. Vendor Response Thank you so much for taking the time to review us, Amanda, we greatly appreciate it! Working with your organization has been, and continues to be a pleasure! It's great to hear that the patient provided discrete data in your EHR has been as beneficial as expected. And to your point about the patient scheduling, we have recently developed a Patient Self-Scheduling product! Be looking for its release in early Q3 of this year (2023) :) Replied May 2023 Read More EO Ema O. Verified reviewer Health, Wellness and Fitness 11-50 employees Used daily for more than 2 years Review source Reviewed May 2023 Great Company to Work with 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Their customer support is unmatched. If you want the software to have a function, they make it happen and usually pretty quickly. They value their customers and users Cons: Nothing, everything has been great. Set up was time consuming but that is to be expected when you have the level of customization that they allow. Reasons for switching to PatientLink Online Ease of use, cost, customer support Vendor Response Ema, thank you for taking time to review our product, and thank you for being such champion for PatientLink! So many of our product enhancements over the last couple years have been a direct result of your insights and recommendations - we can't tell how much we appreciate that level of partnership with our clients! I have no doubt we'll continue to tackle unique workflows together for years to come! :) Replied May 2023 Read More TL Tracy L. Verified reviewer Health, Wellness and Fitness 51-200 employees Used daily for more than 2 years Review source Reviewed May 2023 Patient Link Review 5 Excellent customer service. Extremely helpful technical staff. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Ease of use for our patient population . Pulls directly into our computer system Cons: Occasionally the form is corrupted and patient has to complete in the office Vendor Response Thank you for this review, Tracy, we know how busy you are and we appreciate you taking the time! Your organization has provided us with the opportunity to create some custom Ortho specific intake forms over the years, each of which serves to improve our offerings, so thank you for that! And we really appreciate you calling out our customer service and technical staff - we take great pride in our approach to customer service, and it's always nice to hear that your experience has been "excellent" :) Thank you again, and here's to many more years of partnership!! Replied May 2023 Read More FM Francisco M. Verified reviewer Hospital & Health Care 1001-5000 employees Used weekly for more than 2 years Review source Reviewed May 2023 Long time PatientLink user 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: PatientLink has been a willing partner in helping us find solutions to unique problems. Cons: Continue to build out the integration opportunities. Reasons for choosing PatientLink Online Cost Vendor Response Thank you for taking the time to review us, Frank, we greatly appreciate it! Our partnership has been a long one, and we are grateful for your continued faith in our team! We are also grateful for your insights, as they always help us land on the right solution for each new workflow need presented to us! To your point about continued integration, you are correct! We will absolutely continue to offer new integrations as time goes on. If there's a specific integration you want us to explore, just say the word! :) Replied May 2023 Read More Showing 1 - 10 of 13 Reviews Load More Reviews ## Other Top Recommended Appointment Scheduling Software [AdvancedMD EHR](https://www.softwareadvice.com/product/1018-AdvancedEHR/) **3.6** (464) Recently recommended **198** times [Boulevard](https://www.softwareadvice.com/retail/boulevard-profile/) **4.6** (366) Recently recommended **24** times [Intelligent Medical Software](https://www.softwareadvice.com/medical/intelligent-medical-software-profile/) **4.3** (54) Recently recommended **19** times [CareCloud](https://www.softwareadvice.com/medical/carecloud-charts-profile/) **3.6** (112) Recently recommended **18** times Stuck Between Options? Our experts can help you compare PatientLink Online with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice