--- title: "MagicBooking Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of MagicBooking. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if MagicBooking is a good fit for you!" source_url: "https://www.softwareadvice.com/product/495239-Magicbooking/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Club Management Software](https://www.softwareadvice.com/club-management/) / [MagicBooking](https://www.softwareadvice.com/product/495239-Magicbooking/) / MagicBooking Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/495239-Magicbooking/) Reviews # MagicBooking User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 19 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.8/5 - Value for money: 4.2/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 14 reviews (74%) - 4 stars: 3 reviews (16%) - 3 stars: 2 reviews (11%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ## MagicBooking customer reviews Showing reviews 1-19 of 19 (page 1). ### Customer support - Overall rating: 5/5 - Reviewer: Lisa Q. - Verified reviewer: Yes - Industry: Child Day Care Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Excellent customer service from Magic Bookings. My issue was resolved quickly, and the information given was clear and easy to follow. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Everything for parents is in one place, payments and bookings are easy to find and reconcile. TFC accounts are automatically reconciled to parents accounts. #### Cons The help section could be clearer to use and does not cover all the areas that are needed especially when setting up your account. #### Reasons for choosing MagicBooking Hassle-free registers, reliable payments, seamless parent, automated reminders. #### Reasons for switching to MagicBooking Better for management to use and the booking in of the children was far too complicated and time consuming #### Vendor response Thank you for the 5‑star review and for sharing your experience. We’re really pleased to hear that managing payments, bookings, and parent accounts has been straightforward, and that our customer service was able to resolve your issue quickly and clearly. We appreciate your feedback on the help section as well. It’s definitely not falling on deaf ears, and we’re actively working to improve this area. Thanks again for choosing MagicBooking. Replied January 2026 --- ### We moved to magic booking and wont look back - Overall rating: 5/5 - Reviewer: Dan P. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered It has genuinely made our lives so much easier, especially as our business continues to grow. The platform is intuitive, reliable, and has streamlined so many of our day-to-day processes. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We at Prestige Sports Development have been using Magic Booking for around a year now, and the system has been excellent from day one. Since switching over, it has genuinely made our lives so much easier, especially as our business continues to grow. The platform is intuitive, reliable, and has streamlined so many of our day-to-day processes. A special mention must go to [sensitive content hidden], who has been particularly helpful throughout our time with Magic Booking so far. Her support, responsiveness, and willingness to go the extra mile have made a huge difference. Overall, we highly recommend Magic Booking to any organisation looking for an efficient and user-friendly booking system. #### Cons Response can sometimes be a little bit slow, we sometimes have to chase up multiple times to get a response, but other than this, there is not much else #### Reasons for switching to MagicBooking Buisness Growth meant we had outgrown our previous provider. #### Vendor response Hi Dan, Thank you so much for the fantastic review — we’re really pleased to hear MagicBooking has made such a positive difference as Prestige Sports Development continues to grow. Your kind words about the platform, and about our team member who’s been supporting you, mean a lot to us. Regarding response times, thank you for flagging this. It’s certainly not typical for us, as we pride ourselves on consistently strong customer support. We’ll keep an eye on this to ensure you always receive the fast, reliable service you should expect. Thanks again for your recommendation and for being part of the MagicBooking community — we’re here whenever you need us. Replied December 2025 --- ### Runs itself - Overall rating: 3/5 - Reviewer: Tracey P. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I don't find if as user friendly as other platforms such as Parentmail #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Parents can do it themselves and it does run itself in the main. #### Cons Not very user friendly compared to other platforms. We have a lot of parent queries #### Vendor response Thank you for your feedback! We’re thrilled to hear that MagicBooking is running smoothly for you and your parents. We truly appreciate your insight on the user experience. We're always working to improve, and we’re excited to let you know that we’re in the process of revamping the admin and parent portal to make the process even simpler and more intuitive. Your input is valuable as we continue to enhance the platform! Thank you for being part of the MagicBooking community! Replied December 2024 --- ### A Reliable and Feature-Rich Booking System for Afterschool and Holiday Clubs - Overall rating: 5/5 - Reviewer: Charlie W. - Verified reviewer: Yes - Industry: Child Day Care Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, we’ve had a very positive experience with MagicBooking since switching in 2021. Having used several different booking systems over the last 20 years in childcare settings, this is one of the more robust and well-supported platforms we’ve used. It has improved efficiency in managing bookings and administration, and the support from the team has been consistently excellent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is very comprehensive and has a wide range of features that support the day-to-day running of an afterschool and holiday club. It is particularly strong in terms of compliance and has been very helpful in supporting Ofsted requirements, which is a big advantage for us. The team are also extremely knowledgeable and supportive whenever we need help, and they are very open to user feedback, often developing new features based on suggestions. It has also helped streamline our admin processes, saving time and allowing us to focus more on the children. #### Cons There is a lot within the system, so it can take a little time to get fully familiar with all of the features when you first start using it. Once you are used to it, it becomes much easier to navigate. --- ### Support charity and business alike - Overall rating: 5/5 - Reviewer: Craig J. - Verified reviewer: Yes - Industry: Child Day Care Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered We are a charity, and the team at MagicBooking has demonstrated that they put service above profit. The ability to suggest new ideas and suggestions is fantastic, and their values of development and reflection align with our own. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Excellent value with costs based on usage means it has grown as we have grown. The ability to add suggestions and see feedback from their developers seems to be unique and feels like we are all working together. #### Cons They do not have an app, and features that help us communication with parents could be better - but I am sure they are working on that. #### Vendor response Thank you for such a positive and thoughtful review. We’re especially pleased that you feel we’re working together as one team - that’s exactly the partnership we aim to build with every organisation we support. We truly value your feedback. We’ve been actively developing a mobile app and are preparing to launch it as soon as possible, alongside continued improvements to parent communication features. Thanks again for being part of the MagicBooking community. Replied March 2026 --- ### A gamechanger for our Busy Extended School Club - Overall rating: 5/5 - Reviewer: Sue T. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Magic Booking has been the best investment our extended school club could have made, it truly is magic!! We have saved hours per week in Admin time leaving us free to focus on the most important part of our service...the children. Feedback from the parent users is extremely positive. There is always a friendly person on hand in the odd case of any queries, tweaks to the system have also been acted upon to satisfy some reporting needs.I wholeheartedly recommend the system to anyone operating a busy club. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and the onus being given to the parent to make bookings etc. Card payments taken and reconciled directly. Good settings to allow us to make the decisions for session closure times etc. #### Cons Childcare vouchers need to be added manually. There is currently no way to pay them directly though Magicbooking #### Vendor response Hi Sue, Thank you so much for your lovely review - we’re really happy to hear how much time MagicBooking has saved your club and that both your team and parents are finding it so easy to use. Hearing that it’s been “the best investment” genuinely means a lot to us. Just a quick note on the childcare voucher point: we do offer full end-to-end automation for vouchers and TFC. I can see you’ve added your TFC details but haven't got in touch to enable them, so the automation features haven’t been activated on your account yet. We would love to switch on our childcare voucher automation for you. If you raise a quick ticket through your MagicBooking dashboard, the support team will enable everything for you straight away so you can take full advantage of the automation. Thanks again for the wonderful feedback - we really appreciate it. Best wishes, The MagicBooking Team Replied December 2025 --- ### Customer service is where you really find the magic in magicbooking - Overall rating: 5/5 - Reviewer: Katharine T. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Magicbooking.com is an excellent service. Their platform is intuitive and offer first class customer service #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Magicbooking.com is a reliable and user-friendly platform. The system is intuitive and easy to navigate. The help section is very useful. The initial training that we received was good. What really sets Magic Booking apart is their excellent customer service. Whenever I needed assistance they have resolved issues quickly and professionally. I highly recommend them. #### Cons Now and again we experience the occasional glitch, but always resolved very quickly after emailing customer service #### Vendor response Thank you so much for taking the time to share your feedback! We’re thrilled to hear that you find MagicBooking reliable, intuitive, and easy to use. It’s great to know the help section is supporting you well. Our team will be delighted to hear your comments about our customer service - resolving issues quickly and professionally is exactly what we strive for every day. – Customer Care Team @ MagicBooking Replied December 2025 --- ### ssential Booking System for Busy Community-Focused Programmes - Bromley Children and Families Forum - Overall rating: 5/5 - Reviewer: Bethany H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered MagicBooking is vital for our delivery of HAF camps and Short Breaks. From online bookings and real-time availability to secure payments and integrated communication, it eliminates the need to spend hours on spreadsheets and manual forms. This has saved staff time, minimised booking errors, and enabled us to serve more young people and families. Most importantly, parents find the booking process straightforward and dependable, and we’ve appreciated quick support when adjusting settings or resolving issues. Overall, it helps us operate our programmes more efficiently and fairly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros MagicBooking has been imperative to us reaching young people and families in need. The online booking system is accessible and user-friendly for parents, allowing us to manage high volumes of bookings efficiently during busy HAF booking periods. The automation features save our team significant time, allowing us to focus more on delivery and support rather than paperwork. #### Cons As with any comprehensive system, there is a learning curve at the beginning, particularly when setting up complex programmes. Some customisations can take time to configure, but once set up properly, the system runs smoothly. #### Vendor response Thank you for the thoughtful review. We’re really pleased MagicBooking is helping you manage busy HAF periods efficiently and reduce admin time, so your team can focus on delivery and support. We appreciate your honest fedback and have taken it on board as we are always looking for ways to improve. It’s great to hear the system is running smoothly and working well for both your team and parents. Replied February 2026 --- ### Magic Booking - A time-saving gift to school admin teams! - Overall rating: 5/5 - Reviewer: Sally H. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. On-boarding and support have been second to none - It is revolutionizing our childcare provision. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The platform is self-service so parents can book and pay for places without requiring support from our admin team. #### Cons On occasion we find it hard to navigate. It would be ideal if childcare vouchers could be paid direct to avoid admin spending time reconciling them. #### Reasons for choosing MagicBooking Easier Interface Better Customer Service #### Vendor response Hi there, Thank you for the lovely review! We’re so pleased to hear MagicBooking is helping reduce admin workload and that our onboarding and support have made a great impression. We appreciate your feedback on navigation and childcare vouchers. We're excited to share that our upcoming HMRC Tax-Free Childcare (TFC) API will allow parents to pay and check balances directly, while automating reconciliation for admin teams—saving even more time. Thanks again for choosing MagicBooking and highlighting our ease of use and customer service! Best regards, The MagicBooking Team Replied May 2025 --- ### MagicBooking Wraparound Care - Overall rating: 5/5 - Reviewer: Karen B. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Simple, easy to use and fantastic support if required. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great support during set up process and quick to answer any subsequent queries however small they might be. Easy platform for parents to use - spreading payments is fantastic. Links to our school MIS system. Parents find it simple to use and good overall view of their bookings - ie calendar, account, payment plans etc #### Cons We have a with/without food options and it would be nice to be able to change this on booking rather than have to cancel whole booking and start again. Reconciling childcare vouchers is a bit time consuming if you have high volumes. #### Vendor response Hello, Karen! Thank you for your fantastic review! 😊 We're so pleased to hear that MagicBooking has made things easier for both your team and parents, and that our support has been helpful along the way. We appreciate your feedback on the with/without food options and childcare voucher reconciliation - we're happy to inform you that these aspects are on the roadmap to be changed! If you ever need assistance or have suggestions, we’re here to help! Thanks again for being a valued MagicBooking user. Best regards, The MagicBooking team Replied February 2025 --- ### Great Tool for Wraparound Care - Overall rating: 5/5 - Reviewer: Obe H. - Verified reviewer: Yes - Industry: Child Day Care Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, MagicBooking has been a great investment for us. It has taken a lot of time out of admin and allowed us to have information at the tip of a fingers in a click of them! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros That it puts the parents in control of their bookings; they can book, amend and cancel without any back and forth. #### Cons It’s not quite as customisable as I would like; such as having a certain hour notice period and not being able to set a date for sessions to be booked by instead. #### Vendor response Thank you so much for sharing your feedback! We're really glad to hear that MagicBooking has been such a time-saver and has made managing bookings easier for you and your parents. We appreciate your input on customisation and will implement your suggestions. Thanks again for choosing us! Replied March 2025 --- ### Making life a little bit easier. - Overall rating: 4/5 - Reviewer: Samantha B. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. From our initial consultation we had 1:1 support. Helpful tutorials, extra support settings and being able to raise tickets to ask any questions day or night. The system has been easy to set up and also navigate, our parents have had a few teething problems but we have been able to rectify. Overall I would recommend this system to other providers. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The convenience of parents booking in on one portal, paying and being able to communicate. #### Cons we have had a few parents struggling with logging on to the booking system and we have had to show them manually. #### Vendor response Thank you so much for your thoughtful review! We're really glad to hear that the system has made things easier for both you and your parents. It's great to know the setup and support have met your expectations, and we appreciate your patience with the initial login teething issues. Your recommendation means a lot to us! Replied May 2025 --- ### Complete Education Children's Services - Overall rating: 4/5 - Reviewer: Liz C. - Verified reviewer: Yes - Industry: Child Day Care Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good. The help desk support is good. There are sometimes things that can't be done as the system doesn't have the functionality, for explain, to notify admin by email if a session is cancelled. We're having to work manually with a downloaded register on the day because our Internet is so poor so we cold really do with this function to alert us. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The invoicing side of things, no invoices to generate. Also all children's details are online not in paper files. #### Cons The option when booking to put in a start date for the monthly payments would be good. When my parents book in July for September, for the full school year, I don't want the payments to start until September so this has to be manually changed on every booking. Also the option to pay via Childcare voucher or other means monthly isn't very clear when booking. The downside is that if you have poor internet onsite it can't be used properly. Also the sorting of the registers, class 10 goes at the top because it starts with a 1. This means that registers have to be manually changed when downloaded. It can be slow to operate, freezes quite a bit. Our site has very poor internet connection so this is a real problem. #### Vendor response Hi Liz, Thank you for your detailed feedback! We’re so glad you’ve found the invoicing and online records helpful. We understand the challenges you’ve mentioned and we’re happy to let you know that we’re working on a new TFC feature that will make this option clearer, quicker and smoother, for both you and your clients (this will be deployed early next year). We’ve also passed your other suggestions to the team to work on improving. We truly appreciate your insights and are committed to making things better for you! Best regards, The MagicBooking Team Replied December 2024 --- ### Saves me so much time on admin each month - Overall rating: 4/5 - Reviewer: Katie S. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Mostly great with few issues. Help desk team reply quickly to any issues raised. They add new features with requests from clients. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Automated invoices and accident / incident forms Saves a lot of admin time #### Cons Having to select responsive or non responsive each time on the register #### Vendor response Hi Katie, Thank you so much for your review! We're thrilled to hear that MagicBooking is saving you time with automated invoices and forms. We also appreciate your feedback on the register feature and will note that down for future improvements. If you ever need further assistance, our help desk team is always happy to help. Best, The MagicBooking Team Replied January 2025 --- ### Very user friendly - Overall rating: 5/5 - Reviewer: Cara F. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Easy and very user friendly. The Helpdesk team is incredible. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is exceptionally easy to navigate the system. #### Cons The reporting aspect of MagicBooking is, upon first glance, not as detailed as it seems, but following a call with the Helpdesk, all was explained! #### Reasons for switching to MagicBooking Connect was not able to offer services that we require and the Helpdesk was not very helpful or easy to understand. #### Vendor response Thank you for your wonderful feedback! We’re thrilled to hear that you find MagicBooking easy to navigate and user-friendly—making life simpler for our customers is what we’re all about! It’s great to know that our Helpdesk team was able to assist you with the reporting functionality and provide the clarity you needed. Your feedback about the initial impression of our reporting is appreciated, and we’re always working to ensure everything feels straightforward from the start. We’re also so pleased you chose MagicBooking as your solution. Knowing that we’ve been able to meet your needs where others couldn’t is incredibly rewarding for our team. Thank you for your kind words about our Helpdesk—they’ll be delighted to hear this! If there’s ever anything else you need, you know where to find us. Warm regards, The MagicBooking Team Replied November 2024 --- ### Great software if you want to reduce email traffic/admin time. - Overall rating: 5/5 - Reviewer: Luke C. - Verified reviewer: Yes - Industry: Child Day Care Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very positive. We have been using it for around 2 years and we have no plans to change anything. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Parents are able to solve most issues themselves such as cancelling/moving sessions. This means a lot less email traffic and less admin time for our staff. #### Cons Parents can't save their bank card details. It is a feature that I think the service is desperately needing. #### Reasons for choosing MagicBooking Magicbooking looks as though it was built specifically for Wraparound Care. Far more so than other products out there. #### Vendor response Thank you for your fantastic feedback! We’re so pleased to hear that MagicBooking has made such a positive impact on your admin workload and email traffic - it’s exactly what we aim to achieve with our platform! We appreciate your suggestion about enabling parents to save their bank card details outside of direct debit set ups. We are working on something that will solve this (coming soon!), and your feedback reinforces its importance. Please know that we’re always looking for ways to enhance the platform to better meet your needs. It’s wonderful to hear that you feel MagicBooking is tailored for Wraparound Care and that it stands out compared to other products you’ve considered. Your continued trust and loyalty over the past two years mean the world to us! Thank you for sharing your experience, and as always, we’re here to support you whenever you need. Warm regards, The MagicBooking Team Replied November 2024 --- ### Thanks for the support!! - Overall rating: 5/5 - Reviewer: Nikki G. - Verified reviewer: Yes - Industry: Primary/ Secondary Education - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good, there is always someone there to answer a ticket and support you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very good helpdesk and always there to answer our questions for back office #### Cons I don't think there is anything I do not like, it's more the amount of time it took me to work out the system. But that is my issue. #### Reasons for switching to MagicBooking To ensure it was an easier process for booking #### Vendor response Hi Nikki, Thanks so much for your thoughtful review! We're really glad to hear that our help desk has been helpful and always available to support you. We totally understand how getting used to a new system can take time, but we're happy to know it’s working well for you now. If you ever need anything else, don't hesitate to reach out! Best regards, The MagicBooking Team Replied December 2024 --- ### Great decision to choose MG! - Overall rating: 5/5 - Reviewer: Reice C. - Verified reviewer: Yes - Industry: Child Day Care Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. From the setting up process through to launching we had incredible support. The aftercare is there and the emails and questions we send through ate responded to very quickly! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The support behind the scenes is priceless. #### Cons No cons as such, with so many options it takes a while to get used to a few things, but the basics are easy to grasp! #### Vendor response Thank you so much for your kind words and fantastic review! 😊 We're thrilled to hear that you found the setup process smooth and that our support team has been there for you every step of the way. Providing quick and helpful responses to your questions is something we pride ourselves on, and it’s great to know that it’s made a difference for you. We understand that with so many options available, there’s a bit of a learning curve, but we’re glad the basics were easy to grasp. Our team is always here to help you navigate anything more complex—just let us know! Warm regards, The MagicBooking Team Replied November 2024 --- ### Downsview Primary - Overall rating: 3/5 - Reviewer: Caroline H. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Generally good, queries are answered in a timely fashion but I get irritated at having to go back in and close tickets as I always forget #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Everything is in one place I like to be able to see what the parents see #### Cons The initial training was very broad and overwhelming #### Vendor response Thank you for sharing your feedback, Downsview Primary! We’re delighted to hear that you value having everything in one place and appreciate the ability to view the platform from a parent's perspective - it’s a key part of what makes MagicBooking so user-friendly! We understand that the initial training can feel like a lot to take in. We’re always looking for ways to improve this process, so your input is invaluable. Please don’t hesitate to reach out if you’d like any refresher sessions or more tailored guidance - we’re here to help! Regarding ticket closures, our system allows customers to confirm when a ticket is resolved or no longer requires assistance, giving you full control. That said, we understand this can sometimes be a challenge to remember, and we’re actively considering ways to improve this, such as having our care team close tickets after a period of inactivity. Thank you for your honest review and we’re here whenever you need us! Warm regards, The MagicBooking Team Replied November 2024 --- MagicBooking Reviews, Pros and Cons - 2026 Software Advice