# Upsy Software Reviews, Demo & Pricing - 2026 > Review of Upsy Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/product/500744-Upsy-Shopping-Helper --- [Home](https://www.softwareadvice.com/) / [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) / Upsy Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Upsy 2026: Benefits, Features & Pricing Wondering if Upsy is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Upsy 3.7 [(9)](https://www.softwareadvice.com/product/500744-Upsy-Shopping-Helper/#reviews) Pricing Starting at €290.00 per month ### About Upsy Upsy is a cloud-based and AI-enabled shopping assistant for small and midsize enterprises across the retail industry. The platform helps optimize sales, conversion rate and average order value. It also helps automate customer service through FAQs and chatbots. Upsy helps retailers manage their eCommerce websites and online customers. It enables customers and shoppers to choose the right pick. The tool also helps notify customers about the latest deals and suggest the best product matches. Wondering if Upsy is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. ## Upsy User Interface ## Popular Upsy Alternatives Main Product Upsy 3.7 [(9)](https://www.softwareadvice.com/product/500744-Upsy-Shopping-Helper/#reviews) Ratings Breakdown - 4.44Ease of use - 3.50Value for money - 4.50Customer support - 3.78Functionality Pricing Starting at €290.00 per month Get Price Alternative Product [Lucky Orange](https://www.softwareadvice.com/bi/lucky-orange-profile/) 4.7 [(260)](https://www.softwareadvice.com/bi/lucky-orange-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.58Value for money - 4.70Customer support - 4.59Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Insider One](https://www.softwareadvice.com/product/471891-InOne/) 4.8 [(17)](https://www.softwareadvice.com/product/471891-InOne/#reviews) Ratings Breakdown - 4.53Ease of use - 4.53Value for money - 4.73Customer support - 4.88Functionality Pricing Starting at £1000.00 per month Get Price Alternative Product [Emma by Marigold](https://www.softwareadvice.com/product/426694-Emma/) 4.2 [(156)](https://www.softwareadvice.com/product/426694-Emma/reviews/) Ratings Breakdown - 4.22Ease of use - 4.01Value for money - 4.21Customer support - 3.95Functionality Pricing Starting at $99.00 per month Get Price Alternative Product [Marketo Engage](https://www.softwareadvice.com/marketing/marketo-profile/) 4.3 [(711)](https://www.softwareadvice.com/marketing/marketo-profile/reviews/) Ratings Breakdown - 3.82Ease of use - 3.85Value for money - 3.95Customer support - 4.28Functionality Pricing Available upon request Get Price Alternative Product [Shopper Approved](https://www.softwareadvice.com/reputation-management/shopper-approved-profile/) 4.9 [(132)](https://www.softwareadvice.com/reputation-management/shopper-approved-profile/reviews/) Ratings Breakdown - 4.81Ease of use - 4.69Value for money - 4.80Customer support - 4.71Functionality Pricing Available upon request Get Price ## Upsy Pricing and Plans Starting price: €290.00 per month Free Trial Free Version Tier 1 €290.00 flat rate, per month No plan information available Tier 2 €390.00 flat rate, per month No plan information available Tier 3 €485.00 flat rate, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Upsy Features - Popular features found in Customer Service Alerts/Escalation Automated Routing Call Center Management Conversation Intelligence CRM Knowledge Base Management Queue Management Reporting & Statistics Surveys & Feedback - More features of Upsy AI Copilot Alerts/Notifications Autoresponders Behavioral Targeting Behavior Tracking Catalog Management Chatbot Customer Accounts Customer Database Customer History Customer Profiles Customer Segmentation Customizable Templates Discount Management Drag & Drop Electronic Payments Engagement Tracking Inventory Management Inventory Tracking Live Chat Mobile Access Mobile App Multi-Location Order Management Performance Metrics Product Recommendations Product Search Recommendations Sales Order Management Search/Filter Shipping Management Shopping Cart Templates Website Management Website Personalization ## Upsy User Reviews Overall Rating 3.7 Ratings Breakdown 5 11% 4 67% 3 11% 2 0% 1 11% Secondary Ratings Ease of Use 4.4 Value for money 3.5 Customer support 4.5 Functionality 3.8 Have you used Upsy and would like to share your experience with others? Tomi K. Verified reviewer Retail 2-10 employees Used weekly for less than 12 months Reviewed December 2023 Professional Upselling for Your Online Store 4 Overall, we are very satisfied with the performance of the application and the results it has delivered. Despite the service being costly, I believe the added value it provides justifies the price. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Customization and Algorithm-Based Upselling. Truly beneficial for the majority of users helping them to find the additional products to buy. Best part obviosly is that Upsy boost's webshop conversion rates and average order values. Cons: Some areas still need improvement, but Upsy is constantly evolving, and desired features will surely be included in future updates. Reasons for choosing Upsy Because Upsy combines both customer service and upselling in the same application. Read More HH Heidi H. Verified reviewer Sporting Goods 2-10 employees Used daily for more than 2 years Reviewed December 2023 Getting better all the time! 4 Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: I really like the development of the product. The Upsy team takes customers' feedback into consideration and they are making the Shopping Helper better and better. And the focus is on end-customer activity so that conversion rate will increase - and that's the way it should be. The customer service is working really nicely and the Upsy Shopping Helper helps also our customer service a lot - we are saving time because we can guide our customers in other ways than only chatting to us. And when the Shopping Helper and our chat are integrated, it's a really nicely working combination. Thank you for your effort on helping e-commerce entrepreneurs and companies! Cons: We didn't get enough efficiency in the early days. But now when Upsy has been improving a lot that makes a difference. It would be great to have more features on how to present products and categories in Shopping Helper and how to get the customer to engage with the Helper even more. Read More EM Eemil M. Verified reviewer Sporting Goods 2-10 employees Used weekly for less than 6 months Review source Reviewed September 2024 Big promises 1 The application seemed promising during the sales meeting, but the promises didn’t meet expectations. Perhaps the app just wasn’t suited for our online store, but overall, the trial period left a very bad impression, which is why I cannot recommend it. Ratings Breakdown 3 Ease of use 1 Value for money 1 Customer support 2 Functionality Pros: The sales pitch was good, and additionally, the developers were friendly. Cons: We were disappointed with the trial period of the application. The analytics results were nowhere near the promises, and the data was practically unusable. The application felt unfinished, and the sales promises were met at less than a third. Upsy users' average purchases were weaker, and on top of that, the Widget wasn’t properly customizable. After the A/B testing, we were presented with data that didn’t match the online store’s sales at all. Additionally, customer service was poor, and the main priority seemed to be getting the customer’s money. Read More VT Vladimir T. Verified reviewer Retail 2-10 employees Used daily for more than 2 years Reviewed December 2023 Upsy driving our growth 4 The products suggestions work really well considering that we have tens of thousands of products Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Product suggestions, they help us increase average order value Cons: It can deter some mobile users, people who do not find Upsy helpful can be annoyed Read More JP Jyrki P. Verified reviewer Apparel & Fashion 2-10 employees Used daily for less than 6 months Reviewed December 2023 Upsy Shopping for better customers service and sales 4 Very good and profitable product, which increased our sales over 10 %. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Easy and reliable deployment. Exceptional customer service. Upsy acts like an digital sales person in our web shop 24/7/365. Cons: There are some minor statistics errors. I'd like to have some more options for customization. Reasons for choosing Upsy Better customer service experience and good price. Read More JL Johanna L. Verified reviewer Electrical/ Electronic Manufacturing 2-10 employees Used weekly for less than 12 months Reviewed February 2024 It has been better that I thought 3 Ratings Breakdown 4 Ease of use 3 Value for money 5 Customer support 3 Functionality Pros: The product shows promise, and I do appreciate the Upsy team's effort to integrate customer feedback into improving the Shopping Helper. There's a clear intention to boost conversion rates by focusing on end-customer activity, which is commendable, though the impact could be more pronounced. I especially like the most asked questions at check out. Cons: However, we often resort to direct chats for more complex customer queries. The integration of the Shopping Helper with our chat system is beneficial, enhancing our customer service experience. While the service comes at a high cost, the value it adds is noticeable, justifying the expense to an extent. It's a solid product that has contributed to a some sales increase. Read More JJ Jaakko J. Verified reviewer Consumer Goods Self-Employed Used daily for less than 6 months Reviewed December 2023 Easy to use 5 Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: The app was easy to install, pretty much everything was done by Upsy. We have used the Shopping Helper for about a month now and the early results look promising. Cons: Price of the service is in higher end compared to many apps being offered in e.g. Shopify shop. However the Shopping helper seems sophisticated and comes with a service, which reduces our need to manually spend time was a deciding factor to us. Read More HR Henri R. Verified reviewer Furniture 2-10 employees Used weekly for less than 2 years Reviewed December 2023 Upsy is used in the online store 4 Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Easy to use and quick setup and generates good additional sales. Cons: Tracking analytics but this has been fixed. Read More MH Mari H. Verified reviewer Cosmetics 11-50 employees Used monthly for less than 6 months Reviewed February 2024 Upsy is easy and customer friendly to use 4 Ratings Breakdown 5 Ease of use 4 Functionality Pros: Upsy is easy to use and you can edit it easily by yourself. Cons: There has not been nothing wrong with upsy for now. 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