# DiliGenie Software Reviews, Demo & Pricing - 2026 > Review of DiliGenie Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/product/510629-DiliGenie --- [Home](https://www.softwareadvice.com/) / [ITSM Software](https://www.softwareadvice.com/itsm/) / DiliGenie Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # DiliGenie 2026: Benefits, Features & Pricing Wondering if DiliGenie is right for your organization? Our ITSM Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview DiliGenie 5.0 [(2)](https://www.softwareadvice.com/product/510629-DiliGenie/#reviews) Pricing Pricing available upon request ### About DiliGenie DiliGenie’s incident management module allows IT teams to efficiently log, track, and resolve incidents from a single platform. With automated ticket routing, prioritization based on severity, and real-time updates, teams can respond to user issues promptly, minimizing downtime and enhancing user satisfaction. The change management feature provides a structured approach to managing changes within the IT environment. DiliGenie enables organizations to plan, assess, and implement changes effectively while minimizing risks.  DiliGenie’s problem management functionality helps IT teams identify the root causes of recurring incidents, allowing them to implement long-term solutions. By conducting thorough investigations and analyzing trends, organizations can reduce the likelihood of future issues and enhance overall service quality. DiliGenie’s IT Project Management tool streamlines project execution with a centralized dashboard, customizable workflows, and real-time tracking. It supports tools for task management, resource allocation, risk mitigation, and collaboration. With integrated reporting and seamless integrations, it ensures efficient, on-time, and within-budget project delivery... . The service request module streamlines the process of handling user requests for IT services. Users can submit requests through an intuitive self-service portal, while IT teams can manage and fulfill these requests efficiently.  DiliGenie includes a robust knowledge base that allows teams to document solutions, best practices, and troubleshooting guides. This centralized repository empowers both IT staff and users to find answers quickly, promoting self-service and reducing the volume of incoming support tickets. The user-friendly self-service portal enables end-users to submit requests, track their status, and access relevant knowledge base articles. The ITSM tool includes comprehensive reporting and analytics capabilities, providing insights into key performance indicators (KPIs) such as ticket resolution times, user satisfaction ratings, and SLA compliance. These metrics enable IT managers to monitor performance, identify trends, and make data-driven decisions to improve service delivery. Wondering if DiliGenie is right for your organization? Our ITSM Software selection experts can help you in 15 minutes or less. ## DiliGenie User Interface ## Popular DiliGenie Alternatives Main Product DiliGenie 5.0 [(2)](https://www.softwareadvice.com/product/510629-DiliGenie/#reviews) Ratings Breakdown - 5.0Ease of use - 5.0Value for money - 5.0Customer support - 5.0Functionality Pricing Available upon request Get Price Alternative Product [ManageEngine Endpoint Central](https://www.softwareadvice.com/product/117339-ManageEngine-Desktop-Central/) 4.6 [(1715)](https://www.softwareadvice.com/product/117339-ManageEngine-Desktop-Central/reviews/) Ratings Breakdown - 4.49Ease of use - 4.54Value for money - 4.46Customer support - 4.60Functionality Pricing Starting at $795.00 per year Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(733)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.43Value for money - 4.56Customer support - 4.33Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [ServiceNow](https://www.softwareadvice.com/product/27432-ServiceNow/) 4.5 [(350)](https://www.softwareadvice.com/product/27432-ServiceNow/reviews/) Ratings Breakdown - 4.24Ease of use - 4.14Value for money - 4.33Customer support - 4.46Functionality Pricing Starting at $100.00 per month Get Price Alternative Product [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) 4.5 [(520)](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/reviews/) Ratings Breakdown - 4.47Ease of use - 4.54Value for money - 4.51Customer support - 4.47Functionality Pricing Available upon request Get Price Alternative Product [Desk Manager](https://www.softwareadvice.com/itsm/desk-manager-profile/) 4.8 [(106)](https://www.softwareadvice.com/itsm/desk-manager-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.55Value for money - 4.90Customer support - 4.70Functionality Pricing Available upon request Get Price ## DiliGenie Pricing and Plans Starting price: $10.00 Free Trial Free Version Standard $10.00 No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## DiliGenie Features - Popular features found in ITSM Access Controls/Permissions Activity Tracking Alerts/Escalation Alerts/Notifications Configuration Management Contract/License Management Knowledge Base Management Release Management Service Catalog Service Level Agreement (SLA) Management Support Ticket Management - More features of DiliGenie Activity Dashboard Analytics Calendar Management Change Management Change Planning Change Tracking CMDB Customer Support Customizable Forms Customizable Reports Customizable Templates Dashboard Dashboard Creation Email Alerts Email Templates For IT Project Management Help Desk Management Incident Management Incident Reporting Issue Management IT Incident Management Knowledge Management Milestone Tracking Multi-Channel Communication Prioritization Problem Management Project Management Project Planning Project Tracking Real-Time Reporting Reporting & Statistics Requirements Management Resource Management Risk Assessment Safety Incident Management Self Service Portal Status Tracking Support Ticket Tracking Task Management Task Scheduling Third-Party Integrations Ticket Management User Management Workflow Management ## DiliGenie Integrations ManageEngine OpUtils Integration rated undefined from -1 review Clockify Integration rated undefined from -1 review IBM QRadar Incident Forensics Integration rated undefined from -1 review SolarWinds Network Configuration Manager Integration rated undefined from -1 review Microsoft Azure Integration rated undefined from -1 review Microsoft Power BI Integration rated undefined from -1 review ## DiliGenie User Reviews Overall Rating 5.0 Ratings Breakdown 5 100% 4 0% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 5.0 Value for money 5.0 Customer support 5.0 Functionality 5.0 Have you used DiliGenie and would like to share your experience with others? GB Gowri B. Verified reviewer Information Technology and Services 51-200 employees Used daily for less than 2 years Review source Reviewed September 2024 Best ITSM Tool 5 Very good tool in less expensive, Easy to customise. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: User friendly and easy to use. All module are good. Cons: Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Project Management Plan and coordinate all the resources, costs and time needed to execute assignments Read More SS Simon S. Verified reviewer Non-Profit Organization Management 501-1000 employees Used daily for less than 12 months Reviewed September 2024 DiliGenie Review 5 All positive! It's been a much more reliable and simple-but-full-featured platform than a few others I've worked with in my short career. Ratings Breakdown 5 Ease of use 5 Functionality Pros: Creating, updating, and reviewing tickets is straight-forward and simple. Cons: As an admin on a small team, it would be helpful to be able to search my team members' tickets. We currently all share an account to circumvent this shortcoming, and are fine with it because it really is worlds better than our previous vendor's support portal. It does introduce security concerns doing it this way, though. Read More Showing 1 - 2 of 2 Reviews ## Other Top Recommended ITSM Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (293) Recently recommended **10** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **8** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (733) Recently recommended **7** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (520) Recently recommended **4** times Stuck Between Options? Our experts can help you compare DiliGenie with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice