# Maqsam Software Reviews, Demo & Pricing - 2026 > Review of Maqsam Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/product/521118-Maqsam --- [Home](https://www.softwareadvice.com/) / [Contact Center Software](https://www.softwareadvice.com/contact-center/) / Maqsam Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Maqsam 2026: Benefits, Features & Pricing Wondering if Maqsam is right for your organization? Our Contact Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Maqsam 4.5 [(11)](https://www.softwareadvice.com/product/521118-Maqsam/#reviews) Pricing Starting at $45.00 per month ### About Maqsam Maqsam is a web-based and AI-enabled contact center solution that helps businesses of all sizes across industries such as healthcare, eCommerce, finance and telecommunications streamline customer support operations and handle sales tasks. Maqsam offers a customizable interactive voice response (IVR) system. The tool also provides reporting and analytics capabilities, allowing users to create customized dashboards to track key performance metrics. Maqsam's automatic speech recognition feature converts call recordings into searchable text. Wondering if Maqsam is right for your organization? Our Contact Center Software selection experts can help you in 15 minutes or less. ## Maqsam User Interface ## Popular Maqsam Alternatives Main Product Maqsam 4.5 [(11)](https://www.softwareadvice.com/product/521118-Maqsam/#reviews) Ratings Breakdown - 4.73Ease of use - 4.36Value for money - 4.73Customer support - 4.64Functionality Pricing Starting at $45.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18785)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4081)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1725)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3444)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price ## Maqsam Pricing and Plans Starting price: $45.00 per month Free Trial Free Version Seat Plans Telephony $45.00 per user, per month Plan includes: - Free Setup Fees - Local Phone Numbers - Free AI Features (Call Transcription, Call Summary, Sentiment Analysis) - Fully Customizable IVR - Full Custom Reporting - Export Data - APIs and CRM integration - Lowest Calling Rates - Unlimited Concurrent Calls - Auto Dialer Read More Seat Plans Telephony & Messaging $50.00 per user, per month Plan includes: - All Telephony & AI Features - Lowest Messaging Rates - Whatsapp Business Account - Template Messages - Auto-Messaging Response Enterprise Pricing available upon request Plan includes: - All Telephony, AI & Messaging Features Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Maqsam Features - Popular features found in Contact Center Agent Interface Chatbot Computer Telephony Integration Queue Management - More features of Maqsam Access Controls/Permissions Activity Dashboard API Auto-Dialer Automated Routing Call Center Management Call List Management Call Monitoring Call Recording Call Routing Call Transfer Campaign Management Chat/Messaging CRM Customer Communication Customer History Customizable Reports Dashboard For Sales Teams/Organizations IVR Machine Learning Mobile App Monitoring Multi-Channel Communication Multi-Language Natural Language Processing Performance Metrics Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Reporting Reporting/Analytics Reporting & Statistics Role-Based Permissions Search/Filter Sentiment Analysis SMS Messaging Speech Recognition Surveys & Feedback Tagging Third-Party Integrations ## Maqsam Integrations Pipedrive Integration rated undefined from -1 review SalesLoft Integration rated undefined from -1 review Freshdesk Integration rated undefined from -1 review Zoho CRM Plus Integration rated undefined from -1 review HubSpot CRM Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review ## Maqsam User Reviews Overall Rating 4.5 Ratings Breakdown 5 64% 4 27% 3 9% 2 0% 1 0% Secondary Ratings Ease of Use 4.7 Value for money 4.4 Customer support 4.7 Functionality 4.6 Have you used Maqsam and would like to share your experience with others? JO Jennifer O. Verified reviewer Information Technology and Services 501-1000 employees Used daily for more than 2 years Review source Reviewed October 2024 Maqsam Pros and Cons 5 My company has used Maqsam for a while now, all I can say is Maqsam is worth every penny Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Maqsam, has so far been the best calling app we have used in my organization, the efficacy of its dialer when we make calls is clear and always connects the call, its network is super stable, and customer service is quick to respond in my own experience with them Cons: sometimes, the app on mobile takes a while to load, and in my experience i would usually use a specific number to make calls, and the receiver might see another country code calling them, this has to be fixed, it only happens on mobile Read More qj qais j. Verified reviewer Health, Wellness and Fitness 11-50 employees Used daily for less than 2 years Review source Reviewed August 2024 Office or via phone call 5 Great platform to enhance and control the customer service and the employees Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Great KPI's , applications on IOS and android , AI emojis Cons: No Hotline number , but over all all things are great Reasons for choosing Maqsam easy , more features and the whole team are well trained on it Read More Kk Karima k. Verified reviewer Banking 51-200 employees Used daily for less than 12 months Review source Reviewed October 2024 Not good at all. 3 Not good at all For me, it has many problems. Ratings Breakdown 3 Ease of use 3 Value for money 4 Customer support 3 Functionality Pros: It records calls, and we can listen to them after the call without needing to be an admin. Cons: \*It disconnects frequently during calls, regardless of the internet strength. \*The client cannot call back and be redirected to the person they initially spoke to. \*The sound is delayed. Read More EE Eslam E. Verified reviewer Education Management 51-200 employees Used daily for less than 12 months Review source Reviewed October 2024 Calling Improvements 4 good but needs some improvements in calling stability and also you need to inform all the clients with the required internet speed for smooth calls and the tools they will need to get the maximum of the software Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: the useful interface for calling and the useful dashboard Cons: quality of the ongoing calling for some African countries Read More SA Sami A. Verified reviewer E-Learning 201-500 employees Used daily for more than 2 years Review source Reviewed October 2024 Maqsam review 5 We have a team of 6 managers all using Maqsam on a daily basis without any issues, one of the easiest solutions out there. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: Everything you need in one place, the calls, the recordings, a Summary and a transcript and much more. Cons: a little bit expensive but once you get to use all the features included you understand why. Read More AG Abdalrahman G. Verified reviewer Food & Beverages 10000+ employees Used daily for less than 12 months Review source Reviewed October 2024 Maqsam Feedback 4 As a cx specialist I've used various dialers without mentioning names but Maqsam was the best of them all until now even though the other dialers are well known. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The easy way to use it, the way I can check, review, and see my calls easily and track my calls even download it also the AI part which indicates how the call was going through an emoji Cons: I can't edit the number on the mobile app, I've to remove the whole number and re-write it from the beginning! Read More NP Narender P. Verified reviewer Real Estate 201-500 employees Used daily for less than 12 months Review source Reviewed October 2024 Maqsam overall experience 5 Its very good experience with maqsam from last 6 months, its very rare that i have contacted maqsam team for support. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Very simple interface, easy navigation, very easy to find call recording, missed calls, abandoned calls, and Data reports Cons: Call Filter option, sometimes i find difficultly to find some calls from agents Read More SA Saleh A. Verified reviewer Consumer Services 51-200 employees Used daily for less than 12 months Review source Reviewed October 2024 the quality of the voice 4 It's the best choice we have until now. However, we hope there is some flexibility in adding lists and contacts. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: It's easy to use and the caller has friendly use view of the panel. Cons: The quality of the voice is bad when the internet is slow. Read More MF Mahmood F. Verified reviewer E-Learning 51-200 employees Used daily for less than 12 months Review source Reviewed August 2024 Watad.me - Maqsam Review 5 Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Support Team, one of the best support team I've contacted ever. API Integration, you can do any thing with Maqsam API. Cons: No thing 🔥 Every part of Maqsam built well. Read More AA Ahmed A. Verified reviewer Food & Beverages 2-10 employees Used daily for more than 2 years Review source Reviewed August 2024 Appreciate your care and support 5 Awesome system and i already recommended to everyone looking for smooth and non stopping service Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Customer service team and quick response and resolve the issues Cons: Account manager quick response and support Read More Showing 1 - 10 of 11 Reviews Load More Reviews ## Other Top Recommended Contact Center Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (565) Recently recommended **5** times [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) **4.5** (94) Recently recommended **4** times [Convin](https://www.softwareadvice.com/speech-analytics/convin-profile/) **4.9** (232) Recently recommended **3** times Stuck Between Options? 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