--- title: "monday service Software Reviews, Demo & Pricing - 2026" description: "Review of monday service Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/product/522125-monday-service/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [IT Service Software](https://www.softwareadvice.com/it-service/) / monday service Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/product/522125-monday-service/reviews/)[Alternatives](https://www.softwareadvice.com/product/522125-monday-service/alternatives/) # monday service Review From $31/month Free trial 1 plan Wondering if monday service is right for your organization? Our IT Service Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview monday service 4.6 [(111)](https://www.softwareadvice.com/product/522125-monday-service/reviews/) Pricing Starting at $31.00 per month ### About monday service monday service is a cloud-based enterprise service management platform designed to unify, automate, and manage an organization’s service operations in one collaborative platform. Service teams across IT, HR, legal, finance, facilities, marketing, and more can streamline exiting processes by automating ticket resolutions, service workflows, and repetitive tasks using native, code-free AI and automations. Built on monday.com’s collaborative platform, monday service enables service managers to eliminate silos and bottlenecks by unifying and standardizing service operations across the organization and enabling collaboration across-teams and stakeholders. By connecting ticketing with projects, workflows, and stakeholders, service teams can resolve complex issues faster, get a 360-degree view of service operations, and enhance the employee and customer experience. Customizable dashboards offer full visibility into service performance, enabling teams to anticipate needs, address issues proactively, and easily generate reports to showcase the impact of service operations on the organization. Do you work for monday service? [Manage this product listing](https://www.g2.com/products/monday-service/claim_requests/new?auto=true) Wondering if monday service is right for your organization? Our IT Service Software selection experts can help you in 15 minutes or less. ## monday service User Interface ## Popular monday service Alternatives Main Product monday service 4.6 [(111)](https://www.softwareadvice.com/product/522125-monday-service/reviews/) Ratings Breakdown - 4.59Ease of use - 4.35Value for money - 4.30Customer support - 4.50Functionality Pricing Starting at $31.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18808)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4091)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3474)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1727)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price ## monday service Pricing and Plans Starting price: $31.00 per month Free Trial Free Version Standard $31.00 per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## monday service Features - Popular features found in IT Service Compliance Management Configuration Management Inventory Management Knowledge Management Problem Management Real-Time Monitoring Release Management Self Service Portal Service Catalog Task Management Ticket Management Workflow Management - More features of monday service Activity Dashboard Activity Tracking Alerts/Escalation Alerts/Notifications Analytics API Application Management Asset Lifecycle Management Asset Tracking Change Management Collaboration Tools Communication Management CRM Customer Communication Customer Support Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Feedback Management Help Desk Management Inbox Management Incident Management Interaction Tracking IT Asset Management IT Reporting Knowledge Base Management Monitoring Multi-Channel Communication Prioritization Project Management Real-Time Notifications Reporting/Analytics Reporting & Statistics Resource Allocation & Planning Scheduled/Automated Reports Search/Filter Service History Service Request Management Support Ticket Management Surveys & Feedback Task Automation Third-Party Integrations ## monday service User Reviews ## monday service customer ratings - Overall rating: 4.6/5 - Total reviews: 111 ### Rating distribution - 5 stars: 68 reviews (61%) - 4 stars: 40 reviews (36%) - 3 stars: 1 reviews (1%) - 2 stars: 2 reviews (2%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.6/5 - Value for money: 4.4/5 - Customer support: 4.3/5 - Functionality: 4.5/5 --- ### Monday - the best for service teams - Overall rating: 5/5 - Reviewer: Micah L. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I love it. It has changed my life for the better. It has made my work easier and I love being able to automate things that otherwise would have taken me a long time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It's ease of use and being able to keep all tickets in the same place. I like the way I can organize our support projects. I like the ability to keep track and manage things me and my team are working on. It is a really easy and intuitive software to get a hold of. #### Cons There are times where I have a hard time with how much information truly lives in monday and how to bottle it down into the important things for me to see. #### Reasons for switching to monday service I just felt like what I needed to accomplish would be easier and better accomplished via monday.com --- ### Monday is the way to start every day! - Overall rating: 5/5 - Reviewer: Tara H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Monday service has been a game-changer for our small nonprofit trying to keep our overhead at a minimum. It allows for easy access for all of our staff members, globally. It also helps to streamline our work since we are fully-remote and have staff in multiple time zones and across continents. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Monday.com is a great resource for project management and many other areas that a small business (especially a non-profit working to keep their overhead at a minimum) may need. It is easy to use, even for those that are not very tech savvy, and has a high level of security built in. The customer support has been extremely helpful. The software allows for easy team collaboration, with automations helping to streamline the workflow, and has a really easy user interface to navigate without issues. #### Cons There is nothing that I don't like about Monday service. The program has been really beneficial. The only thing I wish could be changed is to allow for more users under the free nonprofit option. #### Reasons for choosing monday service Monday had a better option available for the nonprofits. They listen to requests from the customers. The service also had many more options on how we could utilize the software. We have found many ways in which the software has helped our nonprofit. --- ### Fix your AI logic Please. - Overall rating: 3/5 - Reviewer: Tony R. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The AI errors are annoying, so I give the CRM a 6 out of 10. Until you have the AI working better, please delete the automatic insertion of bad information. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The layout of the information and the easy adding of columns is great. Overall, it's a simple CRM that fits my needs. #### Cons The AI you used is not great. When I add an email, it automatically populates the Account, which is always wrong, and I have to delete and put in the correct account. The phone automatically in some cases goes to a foreign country code, so I have to put the U.S. phone number in the comment section instead. If you do not start a brand-new email each time the email will go to the original email contact versus the new email contact. It makes a mess in the contact activates and again causes extra work. Also, the scrolling of information and the switching of screens needs to be faster. #### Reasons for switching to monday service I changed companies and Monday was the CRM of the new company. --- ### Great Tool - Slightly Predatory Pricing Packages - Overall rating: 4/5 - Reviewer: Derik P. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I like the tool a lot! The limitations with the basic plan are frustrating at times, and feels very intentional to force your hand into paying for the Pro plan. We are a small business, so the Pro plan isn't something we can swing right now. If they offered just a little more customer service and functionality to their basic paid plan, it would be a genuinely excellent platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros It's visually appealing, easy to navigate, and is one of the few CRM & Task Manager combinations that I've found that actually work well on both sides. I've used many other CRMs with task managers, but those aspects of the tool are often very basic, have limited capabilities, or are too sales-focused. #### Cons The included features got muddled and confusing when I was weighing the Task Manager tool vs. the CRM tool (which has its task manager included). Some of the most useful features, like workload and chart views, are excluded from the basic paid plan, and it feels a bit unfair. The basic plan's level of customer support feels very much like the free version. Almost as if you don't matter to them unless you are with their Pro package or higher. #### Reasons for choosing monday service Monday had a better CRM and Task Manager combination. #### Reasons for switching to monday service It was too complex and visually stressfull to use. --- ### Impressed by the Performance and Support - Overall rating: 5/5 - Reviewer: Abdull H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Monday’s service was excellent. The system is intuitive and well-designed, making it easy to stay organized and manage tasks efficiently. The support team was responsive and helpful, and everything worked smoothly from start to finish. It’s clear that a lot of thought has gone into creating a user-friendly and reliable platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Monday’s service was how well their system works. It’s efficient, easy to navigate, and clearly designed with the user in mind. Everything functioned smoothly, which made the entire experience seamless and stress-free. #### Cons There wasn’t much to dislike about Monday’s service, but if I had to mention something, it would be that the response time from swapping boards sometimes is a little longer than expected. That said, it didn’t take away from the overall positive experience. #### Reasons for choosing monday service Seemed to be the easiest to implement into our company --- ### Small nonprofit, 2 month of implementing the system - Mainly CRM - Overall rating: 4/5 - Reviewer: Elyashiv B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I'm 2 month in. Still early to tell. Will circle back in a few months. So far so good. Need my team to give me feedback and gather more info. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Forms are easier to manage with no coding skills. Easy to log in. Mobile app is cute. Integrates with many third party services and platforms. Allows multiple contacts with the same unique identifiers (email, phone etc.) Easy to navigate. #### Cons Still getting used to the interface. Merging duplicate contacts in CRM does not work well. Could offer more affordable plans, especially for nonprofit organizations #### Reasons for choosing monday service Recommended by consultant who worked with us #### Reasons for switching to monday service Ease of use and implementation - Each change in Salesforce needed development --- ### Monday service review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Luxury Goods & Jewelry - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very easy and welcoming service and setup. I appreciate all of the features offered as well as the support given. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer support for this product has been amazing. Everyone has been very helpful and accommodating. #### Cons It's taking too long to roll out, more my fault than theirs. The team has been very supportive and capable. #### Reasons for choosing monday service Robust but not complicated services with great customizability. --- ### Monday is pretty cool - Overall rating: 4/5 - Reviewer: Bernice V. - Verified reviewer: Yes - Industry: Printing - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Above average. Definitely a program you can grow with. Our challenge is in figuring out we can scale it along side us and our clients #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer service is great. You all are responsive and strategic. There are many a time our team struggles as we are growing and you guys actually come through, #### Cons I don't like how it is not integrated into commonsku. And, no matter how I try I can't associate contacts in the same organization or have it integrate properly with my Gmail. #### Reasons for switching to monday service By recommendation of another business mentor. --- ### Catering Manager - Overall rating: 4/5 - Reviewer: Angie L. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good. I like it. I learned a lot. Wish I learned more but yes good information all around. Much appreciated #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros A helpful representative to answer questions. A detailed overview of what the product is and how to use it. #### Cons There were more questions I wish I asked. I needed to learn more about reports and things like that. #### Reasons for switching to monday service Company choice not my own. New owner of products --- ### Great Platform for Organizing Work and Teams - Overall rating: 5/5 - Reviewer: Giselle A. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Monday has been very positive. It's a user-friendly, efficient, and visually appealing platform that helps streamline tasks and improve team collaboration. While there is a slight learning curve at the beginning, once you get familiar with the tools, it becomes a powerful and reliable workspace #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Monday's service is how easy it is to use. It's fast, efficient, and very well-organized. I also appreciate the visual layout — it's colorful, intuitive, and pleasant to work with. #### Cons What I like least about Monday's service is that it can feel a bit overwhelming at first due to the many features and customization options. It takes some time to fully understand how to make the most of it --- Showing 1 - 10 of 111 Reviews [See All Reviews](https://www.softwareadvice.com/product/522125-monday-service/reviews/) ## monday service Popular Comparisons [Salesforce Sales Cloud vs monday service](https://www.softwareadvice.com/compare/2764-Salesforce/vs/522125-monday-service/)[Zendesk Suite vs monday service](https://www.softwareadvice.com/compare/26892-Zendesk/vs/522125-monday-service/)[Freshdesk vs monday service](https://www.softwareadvice.com/compare/110247-freshdesk/vs/522125-monday-service/)[LiveAgent vs monday service](https://www.softwareadvice.com/compare/109980-liveagent/vs/522125-monday-service/)[LiveChat vs monday service](https://www.softwareadvice.com/compare/27068-livechat/vs/522125-monday-service/)[NinjaOne vs monday service](https://www.softwareadvice.com/compare/349671-ninjarmm/vs/522125-monday-service/)[Milvus vs monday service](https://www.softwareadvice.com/compare/246233-milvus/vs/522125-monday-service/)[SysAid vs monday service](https://www.softwareadvice.com/compare/158389-sysaid-it-crm/vs/522125-monday-service/)[HelpDesk vs monday service](https://www.softwareadvice.com/compare/150799-helpdesk/vs/522125-monday-service/)[TeamSupport vs monday service](https://www.softwareadvice.com/compare/2808-teamsupport/vs/522125-monday-service/) [Compare All Alternatives](https://www.softwareadvice.com/product/522125-monday-service/alternatives/) ## Other Top Recommended IT Service Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (298) Recently recommended **20** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.6** (798) Recently recommended **12** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4091) Recently recommended **6** times [Vivantio](https://www.softwareadvice.com/help-desk/vivantio-pro-profile/) **4.3** (178) Recently recommended **6** times Stuck Between Options? 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