# monday service Software Reviews, Demo & Pricing - 2026 > Review of monday service Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/product/522125-monday-service --- [Home](https://www.softwareadvice.com/) / [IT Service Software](https://www.softwareadvice.com/it-service/) / monday service Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/product/522125-monday-service/reviews/)[Alternatives](https://www.softwareadvice.com/product/522125-monday-service/alternatives/) # monday service 2026: Benefits, Features & Pricing Wondering if monday service is right for your organization? Our IT Service Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview monday service 4.6 [(108)](https://www.softwareadvice.com/product/522125-monday-service/reviews/) Pricing Starting at $31.00 per month ### About monday service monday service is a cloud-based enterprise service management platform designed to unify, automate, and manage an organization’s service operations in one collaborative platform. Service teams across IT, HR, legal, finance, facilities, marketing, and more can streamline exiting processes by automating ticket resolutions, service workflows, and repetitive tasks using native, code-free AI and automations. Built on monday.com’s collaborative platform, monday service enables service managers to eliminate silos and bottlenecks by unifying and standardizing service operations across the organization and enabling collaboration across-teams and stakeholders. By connecting ticketing with projects, workflows, and stakeholders, service teams can resolve complex issues faster, get a 360-degree view of service operations, and enhance the employee and customer experience. Customizable dashboards offer full visibility into service performance, enabling teams to anticipate needs, address issues proactively, and easily generate reports to showcase the impact of service operations on the organization. Wondering if monday service is right for your organization? Our IT Service Software selection experts can help you in 15 minutes or less. ## monday service User Interface ## Popular monday service Alternatives Main Product monday service 4.6 [(108)](https://www.softwareadvice.com/product/522125-monday-service/reviews/) Ratings Breakdown - 4.58Ease of use - 4.35Value for money - 4.30Customer support - 4.50Functionality Pricing Starting at $31.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18785)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1724)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) 4.7 [(293)](https://www.softwareadvice.com/remote-support/ninjarmm-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.61Value for money - 4.67Customer support - 4.53Functionality Pricing Available upon request Get Price ## monday service Pricing and Plans Starting price: $31.00 per month Free Trial Free Version Standard $31.00 per month No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## monday service Features - Popular features found in IT Service Compliance Management Configuration Management Inventory Management Knowledge Management Problem Management Real-Time Monitoring Release Management Self Service Portal Service Catalog Task Management Ticket Management Workflow Management - More features of monday service Activity Dashboard Activity Tracking Alerts/Escalation Alerts/Notifications Analytics API Application Management Asset Lifecycle Management Asset Tracking Change Management Collaboration Tools Communication Management CRM Customer Communication Customer Support Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Feedback Management Help Desk Management Inbox Management Incident Management Interaction Tracking IT Asset Management IT Reporting Knowledge Base Management Monitoring Multi-Channel Communication Prioritization Project Management Real-Time Notifications Reporting/Analytics Reporting & Statistics Resource Allocation & Planning Scheduled/Automated Reports Search/Filter Service History Service Request Management Support Ticket Management Surveys & Feedback Task Automation Third-Party Integrations ## monday service User Reviews Overall Rating 4.6 Ratings Breakdown 5 60% 4 37% 3 1% 2 2% 1 0% Secondary Ratings Ease of Use 4.6 Value for money 4.4 Customer support 4.3 Functionality 4.5 Derik P. Verified reviewer Marketing and Advertising 11-50 employees Used daily for less than 6 months Reviewed July 2025 Great Tool - Slightly Predatory Pricing Packages 4 I like the tool a lot! The limitations with the basic plan are frustrating at times, and feels very intentional to force your hand into paying for the Pro plan. We are a small business, so the Pro plan isn't something we can swing right now. If they offered just a little more customer service and functionality to their basic paid plan, it would be a genuinely excellent platform. Ratings Breakdown 5 Ease of use 3 Value for money 2 Customer support 4 Functionality Pros: It's visually appealing, easy to navigate, and is one of the few CRM & Task Manager combinations that I've found that actually work well on both sides. I've used many other CRMs with task managers, but those aspects of the tool are often very basic, have limited capabilities, or are too sales-focused. Cons: The included features got muddled and confusing when I was weighing the Task Manager tool vs. the CRM tool (which has its task manager included). Some of the most useful features, like workload and chart views, are excluded from the basic paid plan, and it feels a bit unfair. The basic plan's level of customer support feels very much like the free version. Almost as if you don't matter to them unless you are with their Pro package or higher. Reasons for choosing monday service Monday had a better CRM and Task Manager combination. Reasons for switching to monday service It was too complex and visually stressfull to use. Read More AH Abdull H. Verified reviewer Information Technology and Services 2-10 employees Used daily for less than 12 months Reviewed July 2025 Impressed by the Performance and Support 5 My overall experience with Monday’s service was excellent. The system is intuitive and well-designed, making it easy to stay organized and manage tasks efficiently. The support team was responsive and helpful, and everything worked smoothly from start to finish. It’s clear that a lot of thought has gone into creating a user-friendly and reliable platform. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: What I liked most about Monday’s service was how well their system works. It’s efficient, easy to navigate, and clearly designed with the user in mind. Everything functioned smoothly, which made the entire experience seamless and stress-free. Cons: There wasn’t much to dislike about Monday’s service, but if I had to mention something, it would be that the response time from swapping boards sometimes is a little longer than expected. That said, it didn’t take away from the overall positive experience. Reasons for choosing monday service Seemed to be the easiest to implement into our company Read More TR Tony R. Verified reviewer Financial Services 2-10 employees Used daily for less than 6 months Reviewed July 2025 Fix your AI logic Please. 3 The AI errors are annoying, so I give the CRM a 6 out of 10. Until you have the AI working better, please delete the automatic insertion of bad information. Ratings Breakdown 4 Ease of use 3 Value for money 1 Customer support 3 Functionality Pros: The layout of the information and the easy adding of columns is great. Overall, it's a simple CRM that fits my needs. Cons: The AI you used is not great. When I add an email, it automatically populates the Account, which is always wrong, and I have to delete and put in the correct account. The phone automatically in some cases goes to a foreign country code, so I have to put the U.S. phone number in the comment section instead. If you do not start a brand-new email each time the email will go to the original email contact versus the new email contact. It makes a mess in the contact activates and again causes extra work. Also, the scrolling of information and the switching of screens needs to be faster. Reasons for switching to monday service I changed companies and Monday was the CRM of the new company. Read More EB Elyashiv B. Verified reviewer Non-Profit Organization Management 2-10 employees Used daily for less than 6 months Reviewed July 2025 Small nonprofit, 2 month of implementing the system - Mainly CRM 4 I'm 2 month in. Still early to tell. Will circle back in a few months. So far so good. Need my team to give me feedback and gather more info. Ratings Breakdown 4 Ease of use 3 Value for money 2 Customer support 4 Functionality Pros: Forms are easier to manage with no coding skills. Easy to log in. Mobile app is cute. Integrates with many third party services and platforms. Allows multiple contacts with the same unique identifiers (email, phone etc.) Easy to navigate. Cons: Still getting used to the interface. Merging duplicate contacts in CRM does not work well. Could offer more affordable plans, especially for nonprofit organizations Reasons for choosing monday service Recommended by consultant who worked with us Reasons for switching to monday service Ease of use and implementation - Each change in Salesforce needed development Read More VR Verified Reviewer Luxury Goods & Jewelry 11-50 employees Used daily for less than 6 months Reviewed July 2025 Monday service review 5 Very easy and welcoming service and setup. I appreciate all of the features offered as well as the support given. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The customer support for this product has been amazing. Everyone has been very helpful and accommodating. Cons: It's taking too long to roll out, more my fault than theirs. The team has been very supportive and capable. Reasons for choosing monday service Robust but not complicated services with great customizability. Read More BV Bernice V. Verified reviewer Printing 2-10 employees Used daily for less than 6 months Reviewed July 2025 Monday is pretty cool 4 Above average. Definitely a program you can grow with. Our challenge is in figuring out we can scale it along side us and our clients Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: The customer service is great. You all are responsive and strategic. There are many a time our team struggles as we are growing and you guys actually come through, Cons: I don't like how it is not integrated into commonsku. And, no matter how I try I can't associate contacts in the same organization or have it integrate properly with my Gmail. Reasons for switching to monday service By recommendation of another business mentor. Read More AL Angie L. Verified reviewer Food & Beverages 201-500 employees Used daily for less than 6 months Reviewed July 2025 Catering Manager 4 Very good. I like it. I learned a lot. Wish I learned more but yes good information all around. Much appreciated Ratings Breakdown 3 Ease of use 4 Value for money 5 Customer support 3 Functionality Pros: A helpful representative to answer questions. A detailed overview of what the product is and how to use it. Cons: There were more questions I wish I asked. I needed to learn more about reports and things like that. Reasons for switching to monday service Company choice not my own. New owner of products Read More Giselle A. Verified reviewer Consumer Services 2-10 employees Used daily for less than 2 years Reviewed July 2025 Great Platform for Organizing Work and Teams 5 My overall experience with Monday has been very positive. It's a user-friendly, efficient, and visually appealing platform that helps streamline tasks and improve team collaboration. While there is a slight learning curve at the beginning, once you get familiar with the tools, it becomes a powerful and reliable workspace Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: What I like most about Monday's service is how easy it is to use. It's fast, efficient, and very well-organized. I also appreciate the visual layout — it's colorful, intuitive, and pleasant to work with. Cons: What I like least about Monday's service is that it can feel a bit overwhelming at first due to the many features and customization options. It takes some time to fully understand how to make the most of it Read More VR Verified Reviewer Real Estate 51-200 employees Used daily for less than 6 months Reviewed July 2025 Monday Review, a top-of-the-line CRM 4 Monday has a LOT of features. So while it took me a while to get used to them, it has turned into a helpful and essential tool to help keep my work organized and up to date. Really is a game changer when it comes to bettering the customer service side of my profession. Bravo Monday! Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 3 Functionality Pros: Coming from a residential background, I like that I can make a contact list to properly store information about who I am speaking with, when I last contacted them, and see all of my previous conversations with the person. Cons: I think the automations need a little bit of work. I have been struggling to make solid automations regarding emails being stored as contacts, and while I do have a few working automations in place, there is definitely more than can be done with this feature. The custom automations have been no help, as I feel sometimes a simple task that I am asking cannot be accomplished. Not to mention the AI chat bot to help with the automation will sometimes get confused about its own automations abilities. Read More Edward L. Verified reviewer Financial Services 2-10 employees Used daily for less than 6 months Reviewed July 2025 Great Product... If you have the time 4 I think its a great tool that any business can integrate with the right time. I'm sure many businesses have had a great experience and I'm sure you can too. Ratings Breakdown 4 Ease of use 5 Value for money 3 Customer support 5 Functionality Pros: I like the open format which allows virtually any format of CRM to be done. The automations are great as well. Cons: That being said it took too much time to narrow down my own business model into the site. Being on a small team, we didn't have the time and resources to maximize its potential. Read More Showing 1 - 10 of 108 Reviews [See All Reviews](https://www.softwareadvice.com/product/522125-monday-service/reviews/) ## monday service Popular Comparisons [Salesforce Sales Cloud vs monday service](https://www.softwareadvice.com/compare/2764-Salesforce/vs/522125-monday-service/)[Zendesk Suite vs monday service](https://www.softwareadvice.com/compare/26892-Zendesk/vs/522125-monday-service/)[LiveAgent vs monday service](https://www.softwareadvice.com/compare/109980-liveagent/vs/522125-monday-service/)[LiveChat vs monday service](https://www.softwareadvice.com/compare/27068-livechat/vs/522125-monday-service/)[NinjaOne vs monday service](https://www.softwareadvice.com/compare/349671-ninjarmm/vs/522125-monday-service/)[Freshdesk vs monday service](https://www.softwareadvice.com/compare/110247-freshdesk/vs/522125-monday-service/)[SysAid vs monday service](https://www.softwareadvice.com/compare/158389-sysaid-it-crm/vs/522125-monday-service/)[Milvus vs monday service](https://www.softwareadvice.com/compare/246233-milvus/vs/522125-monday-service/)[HelpDesk vs monday service](https://www.softwareadvice.com/compare/150799-helpdesk/vs/522125-monday-service/)[TeamSupport vs monday service](https://www.softwareadvice.com/compare/2808-teamsupport/vs/522125-monday-service/) [Compare All Alternatives](https://www.softwareadvice.com/product/522125-monday-service/alternatives/) ## Other Top Recommended IT Service Software [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (731) Recently recommended **7** times [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (293) Recently recommended **10** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **8** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (519) Recently recommended **4** times Stuck Between Options? 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