--- title: "TheySaid Software Reviews, Demo & Pricing - 2026" description: "Review of TheySaid Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/product/522140-Theysaid-AI-Survey/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Survey Software](https://www.softwareadvice.com/survey/) / TheySaid Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/product/522140-Theysaid-AI-Survey/reviews/) # TheySaid Review Wondering if TheySaid is right for your organization? Our Survey Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview TheySaid 4.9 [(33)](https://www.softwareadvice.com/product/522140-Theysaid-AI-Survey/reviews/) Pricing Pricing available upon request ### About TheySaid TheySaid AI Survey is a cloud-based survey platform that provides micro-surveys and conversational bots to collect real-time insights throughout the customer journey. The software leverages AI technology to recommend relevant questions, engage customers via existing platforms as if they are chatting with you, analyze open-ended responses and automatically trigger workflows based on feedback. Additionally, Theysaid AI Survey allows users to train AI by entering their company website or internal document and generate AI summaries of the survey results. Do you work for TheySaid? [Manage this product listing](https://www.g2.com/products/theysaid-inc-theysaid/claim_requests/new?auto=true) Wondering if TheySaid is right for your organization? Our Survey Software selection experts can help you in 15 minutes or less. ## TheySaid User Interface ## Popular TheySaid Alternatives Main Product TheySaid 4.9 [(33)](https://www.softwareadvice.com/product/522140-Theysaid-AI-Survey/reviews/) Ratings Breakdown - 4.94Ease of use - 4.82Value for money - 4.94Customer support - 4.85Functionality Pricing Available upon request Get Price Alternative Product [UmfrageOnline](https://www.softwareadvice.com/product/449992-Enquetes-Maken/) 4.6 [(1791)](https://www.softwareadvice.com/product/449992-Enquetes-Maken/reviews/) Ratings Breakdown - 4.63Ease of use - 3.85Value for money - 4.21Customer support - 4.52Functionality Pricing Starting at $35.00 per month Get Price Alternative Product [Google Forms](https://www.softwareadvice.com/forms-automation/google-forms-profile/) 4.7 [(11603)](https://www.softwareadvice.com/forms-automation/google-forms-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.77Value for money - 4.37Customer support - 4.44Functionality Pricing Available upon request Get Price Alternative Product [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) 4.6 [(10515)](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.41Value for money - 4.32Customer support - 4.46Functionality Pricing Starting at $30.00 per month Get Price Alternative Product [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/) 4.7 [(2929)](https://www.softwareadvice.com/market-research/jotform-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.46Value for money - 4.45Customer support - 4.60Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Typeform](https://www.softwareadvice.com/hr/typeform-profile/) 4.7 [(984)](https://www.softwareadvice.com/hr/typeform-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.18Value for money - 4.38Customer support - 4.50Functionality Pricing Starting at $39.00 per month Get Price ## TheySaid Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## TheySaid Features - Popular features found in Survey Customizable Questions Customizable Templates Data Analysis Tools Data Import/Export Drag & Drop Email Marketing Feedback Management Question Branching Skip Logic Support Audio/Images/Video URL Customization - More features of TheySaid 360 Degree Feedback Activity Dashboard AI Copilot Alerts/Notifications Anonymous Feedback Conditional Logic Continuous Feedback CRM Customer Experience Management Customizable Branding Dashboard Generative AI Live Results Sharing Mobile Survey Multi-Channel Distribution Multi-Language NPS Survey Structure Performance Management Performance Metrics Pulse Surveys Question Library Question Piping Real-Time Data Reporting/Analytics Sentiment Analysis Survey Builder Survey/Poll Management Surveys & Feedback Third-Party Integrations Visual Analytics ## TheySaid Integrations Slack Integration rated undefined from -1 review Salesforce Platform Integration rated undefined from -1 review HubSpot CRM Integration rated undefined from -1 review ## TheySaid User Reviews ## TheySaid customer ratings - Overall rating: 4.9/5 - Total reviews: 33 ### Rating distribution - 5 stars: 31 reviews (94%) - 4 stars: 2 reviews (6%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.9/5 - Value for money: 4.8/5 - Customer support: 4.9/5 - Functionality: 4.8/5 --- ### TheySaid is the AI tool you need to maximize your survey relevance and impact - Overall rating: 5/5 - Reviewer: Eddie G. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: Self-Employed - Product usage: Used monthly for less than 12 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered I was under a time crunch to get a survey created and distributed to 700+ companies. TheySaid helped me create and test my survey, as well as train the AI to be able to ask informed follow-up questions that were both relevant and impactful. Great product! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Creating survey templates and training the AI is very easy and intuitive. The support TheySaid offered was also top notch! #### Cons I liked all the functionality I used. Nothing bad to say here. --- ### Helps us do user testing with low costs - Overall rating: 5/5 - Reviewer: Marcus D. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered For a team that has to validate constantly but cannot justify agency money each time, this opened up what we can actually do. We test more, spend less, and the quality held up. It changed how often real customer evidence shows up in our decisions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Every time we wanted to validate a new direction, we used to call an agency or book moderated sessions, and the bill added up fast. That cost quietly decided how often we were even allowed to test, which meant most decisions just shipped on instinct. This changed that completely. We run the studies ourselves, the AI moderates every session and handles the analysis, and there are no per-session charges or agency retainers in the way. The thing I worried about most was whether the insight would be shallow without a human moderator, and it just was not. The follow-up questions it asks when a user hesitates pull out the same kind of detail I used to pay a researcher to get. We went from validating one big bet a quarter to testing three or four directions in the same window. #### Cons We still occasionally bring in an outside specialist for a very high-stakes study, mostly out of habit and wanting a second set of eyes. And reaching very niche audiences through the panel costs more, which is fair but worth budgeting for. --- ### Makes Customer Research Much Easier to Manage - Overall rating: 5/5 - Reviewer: Nick C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered TheySaid has helped us make customer research a more manageable part of our workflow. It is especially useful when we need feedback quickly and don't want the research process to become overly complicated. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One of the things we appreciate about TheySaid is how quickly we can set up research and start collecting useful customer input. We have used it for surveys and interviews when we wanted to understand how shoppers react to products, messaging, and different aspects of the buying journey. The AI capabilities are particularly helpful when there are a large number of responses to work through. Instead of manually reviewing everything from scratch, we can identify common patterns and areas that deserve further attention. #### Cons It took some time for our team to become comfortable with all of the available tools. A more guided setup for first-time users would make the initial experience easier. --- ### TheySaid transformed the way we conduct user testing - Overall rating: 5/5 - Reviewer: Andrew R. - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience has been very positive. TheySaid helped us shorten our research cycle, reduce manual work, and make product decisions with greater confidence. We spend much less time organizing feedback and much more time acting on insights. The platform has become an important part of how we validate ideas and improve the user experience across our products. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros TheySaid helped our team reduce the amount of time we spent reviewing research sessions. Instead of watching every recording from beginning to end, the AI automatically highlighted the most important moments, generated transcripts, and summarized key themes. The AI moderator also asked relevant follow-up questions that uncovered insights we probably would have missed. The platform has made our research process much faster and easier to share with stakeholders. #### Cons The platform includes many AI-powered features, so it took our team a little time to understand how to get the most value from everything available. We also would like to see additional customization options for exported reports and dashboards so they can better match the way we present findings internally. These are relatively small improvements compared to the overall value the platform provides. --- ### A Practical AI Research Tool That Fits Our Workflow - Overall rating: 5/5 - Reviewer: Sigurður H. - Verified reviewer: Yes - Industry: Government Administration - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Our experience has been very positive. TheySaid has helped us speed up user research, reduce the time spent analyzing feedback, and make product discussions more data-driven. It's become a useful part of our research process and has helped us gather customer insights more efficiently. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We were looking for a faster way to collect user feedback without adding extra manual work to our team. TheySaid stood out because creating surveys was simple, and the AI summaries made it much easier to understand what users were saying. Instead of reading every response one by one, we could quickly spot trends and focus on the feedback that mattered most. The interface is modern, responsive, and easy for new team members to learn. #### Cons The platform already offers a wide range of features, so it can take some time to discover everything that's available. We'd also welcome more customization for reports and additional integrations with other project management tools. --- ### Making Client Feedback Easier to Understand - Overall rating: 5/5 - Reviewer: Pradeep R. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered TheySaid has helped us gather customer insights in a more organized and efficient way. Instead of spending hours sorting through responses, we can quickly identify trends and focus on improving the areas that matter most to our clients. The platform fits well into our research process and continues to save time whenever we launch new surveys. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We wanted a faster way to understand what clients thought about our services, and TheySaid helped simplify the entire process. Building AI surveys was straightforward, and the platform automatically grouped similar responses into clear themes. The reporting dashboard made it easy to share findings with different teams, and the AI summaries reduced the amount of time spent reviewing feedback manually. #### Cons More branding options for surveys and additional integrations with CRM platforms would make the workflow even smoother. It would also be useful to have a few more industry-specific templates for financial organizations. --- ### Useful When We Need a Better View of Customer Preferences - Overall rating: 5/5 - Reviewer: Janice M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered We see TheySaid as a useful research resource rather than simply another survey tool. Being able to collect direct feedback and then use AI to help process it gives our team another source of information when evaluating customer-facing decisions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Working in eCommerce means we are constantly thinking about what influences customers' decisions. TheySaid gives us a practical way to ask those questions directly instead of relying entirely on assumptions. We have used different research formats depending on what we are trying to learn, and the flexibility has been helpful. The participant recruitment options are also useful when we need input from people who fit a particular research requirement. #### Cons Choosing between the different research methods can initially feel overwhelming. New users may need some time to understand which combination of features makes the most sense for their particular study. --- ### Speeds Up the Feedback Collection Process - Overall rating: 5/5 - Reviewer: George K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Our experience has been positive overall. TheySaid fits well into situations where we need customer feedback without creating a lengthy manual research process. It has become a practical option for supplementing the research we already do. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros TheySaid has helped us shorten some of the time involved in gathering customer opinions. The templates and AI-assisted project creation are useful when we don't want to build every research project entirely from the ground up. We also like being able to use different approaches, including polls, surveys, and interviews, depending on the information we need. Once responses come in, the AI features give us a quicker way to review the bigger picture. #### Cons Some of the more advanced capabilities require experimentation before you fully understand how to get the most from them. The interface could also provide clearer guidance around some of the available options. --- ### A Useful Combination of Surveys and AI Analysis - Overall rating: 5/5 - Reviewer: Guru H. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used monthly for less than 12 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered TheySaid has made some of our feedback-gathering projects more efficient. It doesn't eliminate the need for analysis, but it gives us a useful starting point and helps us get from raw responses to meaningful observations faster. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros For our eCommerce research, having survey creation and analysis capabilities in one place is convenient. We can build a study, collect responses, and then use the platform's AI tools to help make sense of the information. The ability to look for recurring themes is especially helpful when dealing with feedback from different types of shoppers. It saves our team from spending excessive time manually sorting through every response. #### Cons The reporting side could be more flexible for teams that want to customize how research findings are presented. More options for organizing and visualizing results would be a welcome improvement. --- ### Helpful for Getting More Detailed Customer Feedback - Overall rating: 5/5 - Reviewer: Marcel V. - Verified reviewer: Yes - Industry: Retail - Company size: 5001-10000 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered We have found TheySaid valuable when the goal is to go beyond surface-level responses. It gives us another way to explore customer opinions and uncover details that may not come through in a basic survey. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The AI interview functionality is probably the feature that stands out most for us. Traditional surveys can sometimes produce very short answers, while conversational research gives participants more opportunity to explain their thinking. That has been useful when we are trying to understand why people respond to a particular product or message in a certain way. The two-way voice interaction also makes the research feel less rigid than a standard questionnaire. #### Cons There are situations where we still need to review and interpret the findings ourselves. The AI does a good job assisting with the process, but human judgment is still important when the feedback is being used for strategic decisions. --- Showing 1 - 10 of 33 Reviews [See All Reviews](https://www.softwareadvice.com/product/522140-Theysaid-AI-Survey/reviews/) ## TheySaid Popular Comparisons [UmfrageOnline vs TheySaid](https://www.softwareadvice.com/compare/449992-Enquetes-Maken/vs/522140-Theysaid-AI-Survey/)[Google Forms vs TheySaid](https://www.softwareadvice.com/compare/179230-google-forms/vs/522140-Theysaid-AI-Survey/) ## Other Top Recommended Survey Software [Google Forms](https://www.softwareadvice.com/forms-automation/google-forms-profile/) **4.7** (11603) Recently recommended **0** times [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) **4.6** (10515) Recently recommended **0** times [Connecteam](https://www.softwareadvice.com/hr/connecteam-profile/) **4.6** (5318) Recently recommended **0** times [Deel](https://www.softwareadvice.com/hr/deel-profile/) **4.9** (4316) Recently recommended **0** times Stuck Between Options? 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