# Unthread Software Reviews, Demo & Pricing - 2026 > Review of Unthread Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/product/522391-Unthread --- [Home](https://www.softwareadvice.com/) / [IT Ticketing Systems Software](https://www.softwareadvice.com/crm/it-ticketing-comparison/) / Unthread Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Unthread 2026: Benefits, Features & Pricing Wondering if Unthread is right for your organization? Our IT Ticketing Systems Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Unthread 5.0 [(3)](https://www.softwareadvice.com/product/522391-Unthread/#reviews) Pricing Starting at $50.00 per month ### About Unthread Unthread is an AI-enabled ticketing and customer support platform that integrates with Slack. It automatically tracks conversations as tickets and uses AI to prioritize, assign and resolve them.  Unthread's key features include an omni-channel inbox that aggregates tickets and data from various sources, allowing teams to manage all incoming tickets in a unified place. Additionally, it offers automation and integration capabilities, enabling users to create custom workflows and connect the platform with their existing task managers, customer relationship management (CRM) systems and other tools. Wondering if Unthread is right for your organization? Our IT Ticketing Systems Software selection experts can help you in 15 minutes or less. ## Unthread User Interface ## Popular Unthread Alternatives Main Product Unthread 5.0 [(3)](https://www.softwareadvice.com/product/522391-Unthread/#reviews) Ratings Breakdown - 4.33Ease of use - 5.0Value for money - 5.0Customer support - 4.67Functionality Pricing Starting at $50.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) 4.5 [(2213)](https://www.softwareadvice.com/crm/zoho-desk-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.46Value for money - 4.30Customer support - 4.46Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [Intercom](https://www.softwareadvice.com/crm/intercom-profile/) 4.5 [(1133)](https://www.softwareadvice.com/crm/intercom-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 3.99Value for money - 4.27Customer support - 4.38Functionality Pricing Starting at $39.00 per month Get Price ## Unthread Pricing and Plans Starting price: $50.00 per month Free Trial Free Version Basic $50.00 per user, per month No plan information available Pro Pricing available upon request No plan information available Enterprise Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Unthread Features - Popular features found in IT Ticketing Systems Activity Dashboard Change Management Help Desk Management Incident Management Problem Management Reporting/Analytics Self Service Portal Support Ticket Tracking Task Management - More features of Unthread Automated Routing CRM Customer Communication Knowledge Base Management Live Chat Support Ticket Management ## Unthread User Reviews Overall Rating 5.0 Ratings Breakdown 5 100% 4 0% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.3 Value for money 5.0 Customer support 5.0 Functionality 4.7 Have you used Unthread and would like to share your experience with others? Geran S. Verified reviewer Information Technology and Services 2-10 employees Used daily for less than 2 years Review source Reviewed September 2024 Can't live without Unthread 5 The team is fantastic to work with and the product has made a massive difference in how we are able to scale our Slack-based support. Any issues I raise to the team are resolved in a timely manner. They are always willing to answer questions as well. Without Unthread, I don't think we'd be able to function with our current support model. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Unthread made it so that we could continue to provide blazing fast support via Slack, but made it so that we could scale up Slack-based support. The tool works wonderfully and has allowed us to keep our response times low and customer satisfaction high. On top of that, it lets us report on Slack conversations so we have an understanding of effort needed to support our customers. Cons: The dark mode is a bit odd in the web UI. I do wish they had some more integrations, but none of the ones I want are mission critical. Reasons for choosing Unthread Unthread better fits with our support model and how we wanted to provide support via Slack Read More JS John S. Verified reviewer Information Technology and Services 2-10 employees Used daily for less than 2 years Review source Reviewed September 2024 Unthread helps us scale and manage our customer support 5 Overall, a great team to work with! Highly recommend! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We offer our customers a dedicated Slack channel as a way to interact with the team, ask questions, and submit support requests. Before Unthread, we manually tracked inbound support requests but this quickly ran into challenges and it wasn't always clear what the latest status was or who was responsible for a particular ticket. Now Unthread gives the entire team visibility into the status of specific support requests and helps us meet our support SLAs. Initial installation was a breeze and it has a lot of configuration options which makes it easy to customize to our specific organization. The dashboarding and reporting features give us insights into common trends across our support function which we analyze as a team on a quarterly basis. Unthread is a core part of our daily operations. Cons: No complaints. The Unthread team has always been very responsive to our feedback and the few issues that have surfaced have always been resolved quickly. Reasons for choosing Unthread Better Slack integration and customization for our support requirements Read More MK Mike K. Verified reviewer Computer Software 11-50 employees Used daily for less than 12 months Review source Reviewed September 2024 Reliably automates an otherwise time-consuming, error-prone workflow 5 Ratings Breakdown 3 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Unthread is our source-of-truth ticketing system for all customer issues, questions, and bug reports. Through Unthread's automation, I can trust that any customer interaction automatically creates a ticket so that nothing slips through the crack. Unthread's product and developer teams are extremely open and responsive, and have fixed things like some initial UI/UX inconveniences almost instantly. Cons: Had some minor UI/UX inconveniences early on, but per above the developers took care of that almost instantly. 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