--- title: "Scritches Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Scritches. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Scritches is a good fit for you!" source_url: "https://www.softwareadvice.com/product/526564-Scritches/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Pet Grooming Software](https://www.softwareadvice.com/pet-grooming/) / [Scritches](https://www.softwareadvice.com/product/526564-Scritches/) / Scritches Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/526564-Scritches/) Reviews # Scritches User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 32 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.8/5 - Value for money: 4.7/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 26 reviews (81%) - 4 stars: 5 reviews (16%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (3%) ### Most mentioned pros - It's also very affordable with several subscription tiers offering people like me the opportunity to use quality software without paying for excessive features I don't need. - It’s incredible value for money and has made my buisness grow so much since starting. - I really appreciate that it offers a free subscription to test it out. ### Most mentioned cons - Some of the competitors are very clunky looking like they are from the 90’s and I feel that Scritches only further reinforces my company branding. - Blocking out time feels a bit cumbersome. ## Scritches customer reviews Showing reviews 1-25 of 32 (page 1). ### A Platform That Actually Supports Sitters - Overall rating: 5/5 - Reviewer: PERTUY L. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I’ve been a pet sitter/boarder/walker for a while now and originally started out on Rover. I got pretty turned off by the lack of support, the high fees, and just feeling like I wasn’t in control of my own business. I started looking for something better—and that’s when I found Scritches. This platform really does tick all the boxes for me. It’s simple to use, makes me feel like I’m in charge of my business again, and actually supports independent sitters instead of making things harder (like deleting your account forever the second a client suggests going off app :/) The biggest highlight for me is [sensitive content hidden]. He’s so responsive and open to feedback—it feels amazing to know that questions and ideas are actually heard and acted on. That kind of personal connection makes a huge difference, and it gives me so much confidence that Scritches will only keep getting better over time. Not to mention, it's really fairly priced for the features! I love that 20% of my hard earned money doesn't go to an app that does nothing for me beyond the initial contact with new clients. I’m genuinely excited to be part of this from the start and to support a platform that actually cares about sitters. Can’t wait to see what features come next! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The continuous development of the platform; there are constant updates based of feedback of users and I feel truly heard when I make suggestions. Thanks [sensitive content hidden] #### Cons Honestly, it's hard to find anything negative to say, everytime I had a concern or question, they were answered prompty and with a solution provided. [sensitive content hidden] goes above and beyond for his customers. --- ### Fits my business perfectly & my clients love it - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I’ve been running my own little pet sitting service for a couple years now, and switching to Scritches has been one of the better moves I’ve made. The interface feels clean and fresh. I’ve tried other systems and they all felt like someone built them in 2010. With Scritches I find myself clicking around naturally, instead of always thinking “ugh where is that button”. It doesn’t feel like I need a manual just to check my schedule or configure my business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The booking system is the best I’ve seen. I used to piece things together with Square appointments, Calendly, and a few random forms to collect pet info and inquiries, but none of it felt made for sitters. Scritches on the other hand matches my whole process in one place, and the experience feels easy. I’ve always wanted my booking flow to feel as simple for clients as Rover makes it, but still under my own business, and that's finally possible. My clients also love it. I try to maintain a clean, modern, and well designed feel to my brand, and Scritches matches that perfectly. Cost wise: when you’re doing everything yourself and you’re counting every dollar, it matters. It’s refreshing to have something that doesn’t feel overpriced or packed with features I’ll never use. #### Cons There are a couple of small things I want to call out. For example, I’d like somewhat more flexibility over how booking notifications get sent to clients (email vs text vs nothing). Also, since the app is newer, certain things like a well documented Help Center are still a work in progress. #### Reasons for switching to Scritches I used Time To Pet for a bit, and it definitely worked, but it always felt old-school. Clients had to create accounts, remember passwords, and the forms were kind of clunky. I wanted something that felt smooth, like how Rover makes booking easy for clients. The interface in Scritches is cleaner, faster, and makes sense for one-person operations. --- ### Wonderful, just need an app - Overall rating: 5/5 - Reviewer: Sirena S. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, wonderful website. Very easy to use, looks professional and gives my business an upgrade in general #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Website is great, hope it upgrades to an app eventually. It’s very user friendly, helps us manage our small business with ease. Also has great customer service, [sensitive content hidden] is always quick to help! #### Cons Not having an app is the main one, it’s a little inconvenient when using on my phone and I have to get on a desktop to do certain tasks #### Reasons for choosing Scritches Easy to use and scheduling and invoicing were fantastic #### Reasons for switching to Scritches Level of convenience could not compare. Also processing fees were a bit too much. --- ### Scritches is a game changer - Overall rating: 5/5 - Reviewer: Mandy H. - Verified reviewer: Yes - Industry: Music - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. In starting our pet sitting business this year, it didn't take long to realize how challenging scheduling can be. The first software we tried simply wasn't built for this type of business, and after a good bit of research, we discovered Scritches. 100% game changer, and I'm glad we made the move early in our business instead of waiting. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There are so many pros to this app that I wouldn't even know where to start, but to scratch the surface, it's so easy to use! #### Cons Some of my clients have had issues accessing the app, but I can't be sure whether it's due to the app itself or to personal struggles with technology. #### Reasons for switching to Scritches It wasn't designed for a pet sitting business. --- ### Best New Software! - Overall rating: 5/5 - Reviewer: Jessica B. - Verified reviewer: Yes - Industry: Veterinary - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I have been apart of the beta team since the beginning and I'm amazed at how far the software has come with updates and the layout of everything. I was using Pet Sitter Dashboard prior which is similar to TTP and clearly outdated with customer support lacking along with invoicing issues. I'm very happy with my decision with switching and looking forward to seeing this software improve even more. If you want to ditch an outdated software, highly recommend going with Scritches! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Affordability, great customer support and feedback, easy to use on both sides, loving the report cards, and the booking page is a nice bonus. #### Cons It was a bit to get used to at first but once you play around with everything, its easy to figure out. Only issue I have come across is figuring out how to make sure clients are able to view their invoices. #### Reasons for switching to Scritches Lack of customer support and invoicing issues that customer support was not helpful in trying to fix. --- ### Great for Calendar Management!! - Overall rating: 5/5 - Reviewer: Alexis S. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Overall scritches has made my job so much easier for note taking, calendar, booking needs and everything else. Its an app I've been trying to find for a while but couldn't until recently. I think ill be using it for years to come and truly believe in them 🥰 #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Calander app is really in depth and helps me keep way better track of my clients and time. It makes it easier to manage bookings as i dont have to over-clutter my texts as much with so many people requesting bookings through text, Invoices help me gauge what my income will be like, and help make it a bit easier to track what ive made this year. #### Cons A lot of menus sometimes mean the stuff im looking for gets buried, and the menus can get complex at times, i wish i could have a list version for the multiple pet pricing as scrolling through huge boxes makes me lose my place sometimes. And I dont like that reviews and sync is behind a huge paywall as sometimes i cant reach that goal :( #### Reasons for choosing Scritches Scritches had more of what i was looking for, time to pet seemed like just calendar --- ### Exactly what I was looking for! - Overall rating: 5/5 - Reviewer: Anna K. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Love it!Easy to use, affordable, excellent support and visually appealing. I highly recommend giving it a try, I don't think you'll be disappointed! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am really enjoying using Scritches so far but more importantly my clients seem to have an easy time using it! Whenever I get stuck or have a question, I email Lucas and get a response same day with a solution. The software is straight forward and very user friendly and affordable! I highly recommend giving Scritches a try for anyone that owns a pet business! #### Cons I haven't found anything yet that I don't like, if I can't find something or have a question, I reach out to Lucas and he helps out! #### Reasons for choosing Scritches This was significantly easier for me as a solo pet sitting business. --- ### Scritched my itch for a great program! - Overall rating: 5/5 - Reviewer: Katie K. - Verified reviewer: Yes - Industry: Veterinary - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Scritches has been a total game-changer for my small business! I offer mobile Vet Tech services, not exactly what the program is intended for. That being said, it is the only program I have found that helps with workflow, bookkeeping, and client scheduling. The program has been easy to set up, and the developer has been very responsive to feature requests. I feel like I know him personally! I recommend this to all my colleagues, and I am grateful to have stumbled across it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of navigation. Ease of set up. Communication with the developer about issues and feature requests. Cute interface. User friendly scheduling for clients. #### Cons It is a newer program so some features still need to be built out. The program was not designed for my needs so some features are not there. I have, however found workarounds and it has not been a problem! #### Reasons for choosing Scritches Made for pet professionals, price, user interface --- ### Best Pet Boarding Platform - Overall rating: 5/5 - Reviewer: Johnnise P. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I really appreciate that it offers a free subscription to test it out. That didn’t last long for me because I quickly wanted more of the benefits that came with the paid plan, and I couldn’t be happier or more satisfied with my purchase. This has truly been a game changer for pet sitters and boarding facilities. He really did his big one when he created this, and I’m glad I found it instead of settling for just anything. It feels like it was built exactly for what I was looking for. Thank you so much! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I love most about Scritches is its modern design. The calendar is clean and color-coded, which makes tracking bookings so easy, and I love that it syncs seamlessly with both Apple and Google Calendar. The booking link is directly on my website, and I love how clients can easily see my availability. I especially love that pet parents can add a photo of their pet, create an account, and log in to manage bookings and request new ones. To me, that feels so personalized and professional, and I’m really happy about that. I can easily add my current clients, send welcome emails, track invoices (marking them as paid and noting the payment method), and keep everything organized in one place. The customer service is impeccable, [sensitive content hidden] has helped me with anything I’ve needed along the way. The report cards are absolutely adorable, and having intake forms, documents, and client tracking all in one system has made such a difference. I couldn’t be happier because I was struggling with other platforms where everything was separated and harder to manage. Now I’m able to utilize everything in one place. My favorite feature is being able to send invoices to clients by email or text, with multiple payment options available. That’s honestly the BEST feature. I’m excited to see future updates because I know it will only get better from here! #### Cons Nothing at all, I love everything about it. I’ve been using Scritches for about a month now, and I have no complaints. It’s been a smooth experience from day one, and I’m really happy with it. --- ### Everything I needed in a modern package - Overall rating: 5/5 - Reviewer: Sara W. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Scritches is exactly what I was looking for which was a software that matched my workflow, allowing clients to self-select their meet and greet dates, agree to my policies, fill out their forms, provide report cards and create invoices. It’s sleek and looks so nice and crisp. Some of the competitors are very clunky looking like they are from the 90’s and I feel that Scritches only further reinforces my company branding. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I was looking for pet sitting software that allowed clients to self book without being immediately hit by a login wall or needing to download an app. My desire was to make the booking process as clean and efficient as possible to appeal to millennials booking from bed at 11pm :) Scritches is perfectly aligned with my ideal customer who expects this sort of modern experience. Additionally, one of my requirements was the ability to have clients e-sign agreements and fill out intake forms as part of the onboarding process. The workflow is really intuitive for me. I absolutely love the look and feel of the app and can’t wait to keep growing my business. Any time I have an issue or notice a bug, it is handled within hours. Customer service is top notch. #### Cons Blocking out time feels a bit cumbersome. For example, when I click on a calendar date to block out availability, the prompt pops up without reflecting the date I clicked on. No big deal though. Eventually, I would like a chatting or messaging feature with clients. For example, when I’m at their home and need to ask a quick question, it would be nice to have that inside the app instead of needing to text outside the app. --- ### Loving Scritches! - Overall rating: 5/5 - Reviewer: Kristina B. - Verified reviewer: Yes - Industry: Veterinary - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered It's been great! My clients and I are happy to have an organized space for all the things needed when providing pet care. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It makes everything so organized and I love having everything all in one place. Before I was just using Google calendar and chasing down invoices. My clients don't have to reach out all the time to see my calendar and they all seem happy. #### Cons Although everything is organized, there are few tweaks here and there and some features I'd love to see in the future. Thankfully Scritches/Lucas is very on top of all feedback, bugs, and enhancements! --- ### Scritches has really helped me get organized - Overall rating: 5/5 - Reviewer: Jennifer L. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Both me and my clients seem to like the platform and its flexibility. The ability to have all of my pet biz information on one platform is super handy for me and clears alot of digital clutter. When I've reached out to customer support they've been super helpful. I hope to start using more features (like the report cards and scheduling) as my business grows, but for now this bit of automation is a great value for my small business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros For me - the scheduling feature is really nice as well as the ability for both me and my clients to view bookings/invoices through a shared portal. I also like that I can view my invoices and their status all in one place. We won't talk about the wild spreadsheet situation that used to be my system! #### Cons There are currently more features than what I'm using so I'm working up in my comfort level with each of them. #### Reasons for switching to Scritches Cost of accepting payments on Square; ease of tracking here vs. excel --- ### My True Experience - Overall rating: 4/5 - Reviewer: Ashley R. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far I have enjoyed Scritches. After using well known platforms and apps for years and constantly having glitches it became tiresome. I also have liked that Scritches has a fun approach to how pet report cards are shown. It's been extremely easy for clients to request bookings, and for me to limit how many visits per day to take on. In the past, not having that option would at times cause overbooking and a lot of extra work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Scritches has been very easy for myself and clients to navigate. I like that it does not require an app, therefore less glitches and bugs. My clients have enjoyed seeing the "emotional" report cards and the emojis that show how their pets mood was during visits as well. #### Cons My least favorite thing about Scritches is that it does not offer an instant payout through the stripe processing platform. And that it currently does not have an option for clients to communicate with me through Scritches. #### Reasons for switching to Scritches Constant glitches weekly with the app not working --- ### Best option for those who want to start their own business! - Overall rating: 4/5 - Reviewer: Rachael L. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far so good! I'm a relatively new user, and I have had a pretty good experience so far. Setup was easy, I was able to "test" out services with dummy clients and setups. Their feedback/bug reports are amazing -- I almost always get a response quickly, which is super helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that it is set up for people like me -- independent, no additional staff, and affordable! Intake forms was most appreciated. #### Cons It is still working out some kinks, so that is understandable. VERY NEEDED is an in-app messaging system. Report cards are great, but I often send updates throughout the stay and don't want to give out my personal cell phone just to send a quick photo. Also, just an app overall would make life easier with communication and for pet parent portal. #### Reasons for choosing Scritches There is another one which is most similar to Scritches: Pet Sitter Dashboard, which I couldn't get to show up. They are more suited to house sitting and not boarding. Scritches offered all three, house sitting, boarding, and daycare, which is what I was looking for, without giving more preference to one or the other. You could customize your services as seemed fit #### Reasons for switching to Scritches They take a portion of your earnings, and its now gone up to 20% --- ### Well worth it! Makes Small Business Life Easier! - Overall rating: 5/5 - Reviewer: Sheree B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 99.9% amazing, I love how I can do everything for my little business in one place. I can amend and change and just control everything in the one place, really great product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How easy it is for a first time user to use, I have never set up a booking system before and Scritches made it super easy. #### Cons I find that my 'availability" calender doesn't match my actual schedule, not sure how to fix that. I'm not sure if it's a setting in my schedule that Im not using that populates in the availability screen or not but haven't quite figured it out. #### Reasons for choosing Scritches way too expensive for me, Im a tiny business with part time income #### Reasons for switching to Scritches I wasn't happy with the set up in Pet Boost and Claude AI recommended Scritches --- ### Professional, attractive Pet Sitting software for the win! - Overall rating: 5/5 - Reviewer: Shannon G. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Fantastic. I have been with a other pet sitting for software for almost ten years and switched to Scritches. I love the calendar option where I can block dates and times, the client reports are adorable and all in all its very easy to use. The admin takes your requests for changes seriously and is constantly tweaking it to make it even better. I give them two paws up! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the personal client support, the appearance of the software and ease of use for my clients. The client reports for their pets is what really "sold" me, absolutely adorable. #### Cons It's in Beta so it's still improving. The link to have my clients sign up is long, even though there's a QR code , many of my clients are older and don't quite get the codes. #### Reasons for switching to Scritches Very expensive. No ability to show times that are already booked. --- ### Fantastic Platform! - Overall rating: 5/5 - Reviewer: Jake H. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Fantastic experience with the platform and great feedback from my clients all round. They find it very easy to book overnight pet sitting and also dog walking #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how scritches is so easy to use and everything is consolidated into one platform and has a portal that customers can login, manage their pets and book appointments, specifically overnight pet sitting. #### Cons I wish that scritches could have stripe integration into my already existing stripe business account. That would be great! Also allow more branding from my brand to be across the whole platform, rather than the Scritches logo. The web address feature would be amazing #### Reasons for switching to Scritches Wanted to be able to allow my clients to book overnight pet sitting --- ### Loving this software! Perfect for my growing business! - Overall rating: 5/5 - Reviewer: Amie B. - Verified reviewer: Yes - Industry: Veterinary - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered It's been very positive. I really feel like they're working with me to help grow my business while improving theirs as well! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros As a newly beginning business owner what I appreciate most is scritches ease of use and customer support whatever I couldnt figure out intuitively on my own they were more than happy to assist me with in a prompt and professional manner. It's also very affordable with several subscription tiers offering people like me the opportunity to use quality software without paying for excessive features I don't need. #### Cons As it's new there are some bugs and I would appreciate an official app but I know that's in the works already. #### Reasons for choosing Scritches Affordability, ease of use and customer support. I also really liked their intake form and agreement --- ### You get what you pay for - Overall rating: 1/5 - Reviewer: Tiffani M. - Verified reviewer: Yes - Industry: Veterinary - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I own a Dog Boarding Business. It did not even have the basics I needed to operate. I wanted a Kennel Card that I could print with all the dogs information. They did not have that. I emailed a few times and the last email was left unanswered. Today I received an email asking for this review. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Price that was about it. I like it was a small company, thought I would have good support. I was looking to spend less..... I paid upfront. #### Cons Support was not great at all, last email was July 4th, until today when they asked for a review. Careful what you ask for I spent 500.00 to learn a lesson #### Reasons for choosing Scritches I was not smart ................................. #### Reasons for switching to Scritches I needed to make life simpler..................... --- ### Grateful for Scritches! - Overall rating: 5/5 - Reviewer: Shelby G. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Great, it was a scary thing to switch up the way we process everything but it is already saving me so much time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Scritches has been a lovely addition to our business. We went from manual entry to transitioning into a full system. [sensitive content hidden] is really good at responding and is really helpful. It is fun and current feeling. Some software I tried felt really bulky… and very 90s. For such a “new” software it works like a dream. #### Cons I love everything for the most part! There are some certain areas I wish were a little more customizable/ automatically filled in. Invoice message, mass message to clients, staff capabilities are brand new so I know that more will be coming! #### Reasons for choosing Scritches Quick responses from [sensitive content hidden], the customizable invoice dates, the overnight capabilities. --- ### Excellent Software! - Overall rating: 4/5 - Reviewer: Alexa R. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered I left Time To Pet back in 2017 when I stopped drop-in's and decided to focus solely on Private Home Boarding and switched to Square which I hated but I couldn't find a pet boarding software that worked for me at the time. Earlier this year, a pet sitter on Facebook recommended Scritches and although it does have features geared towards drop-in's as well, it does work pretty decently for my boarding service so I decided to give it a go and so far I'm pleased! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I do like the report cards both photo/video, the client portal and the online booking website. I'm still learning as I go but so far all is going well. #### Cons I have run into a few glitches where it's not saving my dates correctly and I'm a bit of an OCD person so some features can be irritating but with their feedback forum they are super quick to respond and do what they can to make us happy which I appreciate so much! #### Reasons for choosing Scritches I considered going back to Time To Pet now that they've expanded after I left in 2017 but, their boarding features are $80 a month and Scritches only costs $40 #### Reasons for switching to Scritches I've been searching for a pet sitting software for years that is not only affordable but private home boarding friendly --- ### Game Changer! - Overall rating: 5/5 - Reviewer: Katelyn M. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Scritches is easy to use for not only myself but for my clients as well. [sensitive content hidden] is always very quick to respond to any questions or suggestions I have. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Scritches has been a game changer for my pet care business. I have tried many platforms over the years, but this one has been the best fit by far. For the past 6 years, I have been doing the bookkeeping of my business all by myself and old school. From using pen and paper, to have everything online and in one place now has been incredible! The response from my clients has been fantastic. They enjoy being able to go in and schedule things themselves, rather than texting me and waiting for a response. I love how it really focuses on the user experience, with everything being modern and easy on the eye. If you own a pet care business, Scritches is the best software for you! #### Cons Some bug issues, but [sensitive content hidden] is always very quick to respond to inquires explaining what to do, or even fixing it in the software. --- ### Scritches review - Overall rating: 4/5 - Reviewer: Joey C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I’ve had a really good experience so far. Outside of the issues and bugs. Everything has gone smooth. The team is fast to respond to issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really liked the easy interface and the minimal field to it. It’s definitely not hard to use. It’s not bulky at all. #### Cons I think the bugs and issues that keep reoccurring. can make things a little frustrating when using the app and making it feel like the price point is a little steep for the reoccurring issues. I’d say it’s like $29 value. #### Reasons for choosing Scritches Easy to use over the others. An app would make it over the top. --- ### Scritches software - Overall rating: 5/5 - Reviewer: Stephanie W. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This app is simple and has great set up guidance and instructions. The layout is modern and report cards very attractive, customizable and easy to fill out. Customer service is excellent!! #### Cons There is not a mobile app currently, which means that it is more challenging to do admin work while out in the field. #### Reasons for choosing Scritches I saw that the software was regularly being improved and updated and that the customer support was amazing. I liked the report cards. It was also more affordable then some of my other top picks. #### Reasons for switching to Scritches I switched from Walkies (not WalkMe), but its not on the list. There were ongoing glitches that were worsening over time. --- ### All-in-one pet care service management - Overall rating: 4/5 - Reviewer: Autumn W. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, I've been really happy with the service. Invoicing is easy for both me and my clients, and the cost per month is minimal for what it offers me in return. It's nice to have everything in one place for quick reference, too. I'm a sole business owner (no employees) and it does all the things I need it to. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Scritches is great for scheduling and gives me a quick and easy way for my clients to pay me. The interface is really slick, and I'm glad I don't need yet another app on my phone to use it. The report cards are really cute and a nice feature! #### Cons Very occasionally, there are some bugs in the user interface. These are typically pretty minor and don't impact my day-to-day usage of the software. I do wish I could make it feel/look more like my business from a customer's point of view. #### Reasons for choosing Scritches Scritches doesn't require clients to install an app, and it's less expensive. I also like the design better. ## More reviews [Next reviews](https://www.softwareadvice.com/product/526564-Scritches/reviews/?page=2) --- Scritches Reviews, Pros and Cons - 2026 Software Advice