--- title: "Upfirst Software Reviews, Demo & Pricing - 2026" description: "Review of Upfirst Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/product/527098-Upfirst/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Virtual Assistant Software](https://www.softwareadvice.com/virtual-assistant/) / Upfirst Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Upfirst Review From $24.95-$299/month Free trial 5 plans On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Upfirst 5.0 [(7)](https://www.softwareadvice.com/product/527098-Upfirst/#reviews) Pricing Starting at $24.95 per month Top Alternatives ### About Upfirst Upfirst is an AI-powered answering service designed for small businesses. It provides call coverage to ensure no call is missed. The service allows users to customize the AI receptionist with details about their business, write a custom greeting, and set call handling preferences. This enables the AI agent to provide a positive experience for callers and gather important information like email addresses or phone numbers. The AI can then forward important calls directly to the user, avoiding missed opportunities. Users also receive detailed call summaries to stay informed. Upfirst is a solution for small businesses across industries such as law, real estate, accounting, restaurants, insurance, and more. ## Upfirst User Interface ## Popular Upfirst Alternatives Main Product Upfirst 5.0 [(7)](https://www.softwareadvice.com/product/527098-Upfirst/#reviews) Ratings Breakdown - 5.0Ease of use - 5.0Value for money - 5.0Customer support - 5.0Functionality Pricing Starting at $24.95 per month Alternative Product [Wing](https://www.softwareadvice.com/live-chat/wing-profile/) 4.8 [(73)](https://www.softwareadvice.com/live-chat/wing-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.71Value for money - 4.82Customer support - 4.78Functionality Pricing Starting at $699.00 per month Alternative Product [Now Book It](https://www.softwareadvice.com/waitlist/now-book-it-profile/) 4.9 [(101)](https://www.softwareadvice.com/waitlist/now-book-it-profile/reviews/) Ratings Breakdown - 4.80Ease of use - 4.78Value for money - 4.91Customer support - 4.72Functionality Pricing Available upon request Alternative Product [Chatsi](https://www.softwareadvice.com/product/521856-Chatsi/) 5.0 [(2)](https://www.softwareadvice.com/product/521856-Chatsi/#reviews) Ratings Breakdown - 5.0Ease of use - 5.0Value for money - 5.0Customer support - 5.0Functionality Pricing Available upon request Alternative Product [micro1](https://www.softwareadvice.com/product/529654-micro1/) 4.9 [(821)](https://www.softwareadvice.com/product/529654-micro1/#reviews) Ratings Breakdown - 4.82Ease of use - 4.64Value for money - 4.63Customer support - 4.74Functionality Pricing Starting at $89.00 per month Alternative Product [fonio.ai](https://www.softwareadvice.com/product/524547-fonio-ai/) 4.8 [(109)](https://www.softwareadvice.com/product/524547-fonio-ai/#reviews) Ratings Breakdown - 4.82Ease of use - 4.57Value for money - 4.71Customer support - 4.62Functionality Pricing Available upon request ## Upfirst Pricing and Plans Starting price: $24.95 per month Free Trial Free Version Starter $24.95 per month Plan includes: - $1.50 per additional call - 24/7 answering - AI call summaries - Dedicated phone number - Call recordings & transcription - Call transferring - Multilingual receptionist - Zapier integration - Google Calendar integration - Microsoft Outlook integration Read More Premium $59.95 per month Plan includes: - $1 per additional call - 24/7 answering - AI call summaries - Dedicated phone number - Call recordings & transcription - Call transferring - Multilingual receptionist - Zapier integration - Google Calendar integration - Microsoft Outlook integration Read More Pro $159.95 per month Plan includes: - $0.75 per additional call - 24/7 answering - AI call summaries - Dedicated phone number - Call recordings & transcription - Call transferring - Multilingual receptionist - Zapier integration - Google Calendar integration - Microsoft Outlook integration Read More Scale $299.00 flat rate, per month Plan includes: - $0.70 per additional call - 24/7 answering - AI call summaries - Dedicated phone number - Call recordings & transcription - Call transferring - Multilingual receptionist - Zapier integration - Google Calendar integration - Microsoft Outlook integration Read More Enterprise Pricing available upon request Plan includes: - 24/7 answering - AI call summaries - Dedicated phone number - Call recordings & transcription - Call transferring - Multilingual receptionist - Zapier integration - Google Calendar integration - Microsoft Outlook integration - Send text messages Read More ## Upfirst Features - Popular features found in Virtual Assistant AI/Machine Learning Business Process Automation Natural Language Processing Personalization Workflow Automation - More features of Upfirst Automated Responses Conversation Intelligence Multi-Language Reporting/Analytics Third-Party Integrations Transfers/Routing Virtual Personal Assistant (VPA) ## Upfirst Integrations Zapier Integration rated undefined from -1 review Google Calendar Integration rated undefined from -1 review Microsoft Outlook Integration rated undefined from -1 review Clio Integration rated undefined from -1 review Acuity Scheduling Integration rated undefined from -1 review ## Upfirst User Reviews Overall Rating 5.0 Ratings Breakdown 5 100% 4 0% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 5.0 Value for money 5.0 Customer support 5.0 Functionality 5.0 Have you used Upfirst and would like to share your experience with others? Will H. Verified reviewer Consumer Services 2-10 employees Used daily for less than 12 months Review source Reviewed November 2025 A must have for any business 5 Beyond Positive. The Upfirst team is always there to help us out with any questions and is always open to building new features we suggest Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Seamless intergration and the functionality is near perfect. We do not miss calls anymore and everything is recorded. Our productivity has increased 10 fold Cons: Honestly there is nothing we do not like about Upfirst. It is a very simple product to use and all of our customers love to interact with it. Read More DW Darren W. Verified reviewer Real Estate 2-10 employees Used daily for less than 6 months Review source Reviewed November 2025 Amazing Service 5 My experience with the system has been great overall. The setup is very easy and the support is super Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Upfirst has been an absolute game-changer for my business! The Value for Money is incredible, especially considering how much it helps with Assistant Tasks and Answering Questions. Their Customer Support is top-notch, always responsive and helpful. The Ease of Use of the service is fantastic, making it simple to integrate into my workflow. It truly feels like an extension of my Team, ensuring no call goes unanswered. Highly recommend! Cons: So far, we have no cons with using the system. We feel the service is great and the price of the system is very reasonable. Read More MI Matthew I. Verified reviewer Health, Wellness and Fitness 2-10 employees Used daily for less than 12 months Review source Reviewed February 2026 For a small non-profit with only one employee, this is a huge time saver! 5 Our AI receptionist has taken so much off our plates and at the same time provide our guests information they need more quickly than waiting a return call. Our guests really appreciate it as well. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It is so easy to set up and get going. The initial tech support was very supportive Cons: Absolutely nothing!!! Read More MR Michael R. Verified reviewer Transportation/ Trucking/ Railroad Self-Employed Used daily for less than 6 months Review source Reviewed October 2025 UpFirst Answering saves the day 5 Helpful responsive customer support. Was talking to knowledgable individuals who knew the business (product).they were responsive and quick to help provide solutions. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I absolutely love how well the UpFirst Answering AI responds now that I've fed it data about my company. It handles the vast majority of callers' questions more efficiently than I could myself. It’s been a lifesaver when I’m busy and can’t respond right away. Plus, it sends out text links quickly and answers pricing questions on the spot. For the rare items it didn’t catch right away, I just gave it a bit more info, and it quickly learned and adapted. Really impressed! Cons: Would love to see CNAM caller ID lookup. Like the accurate data capture yet took a few script edits to get spellback confirmation consistent. Read More EY Elizabeth Y. Verified reviewer Health, Wellness and Fitness 2-10 employees Used daily for less than 6 months Review source Reviewed March 2026 Great Produtc 5 I has been a great pleasure having this extra tool to help with the daily operation of the business. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy setup!! Very easy to use. I love that I never miss a call and can easily see and hear what the caller is needing. Cons: I haven't found anything I don't like about it. So far, the service has been very easy to use and never misses a call. Read More Stephen B. Verified reviewer Law Practice 2-10 employees Used daily for less than 6 months Review source Reviewed August 2026 This is the AI receptionist you want! 5 I have been extremely pleased with their product. It is reliable and works well. I have yet to have a complaint from a client. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The function of their AI is better than any other AI receptionist I have used. Also, their customer service is outstanding. Cons: I wish they integrated with more of the other services I use, like MyCase or CallRail. Hopefully, they are working on that. Reasons for choosing Upfirst Cost was a factor. But I also heard good things about UpFirst. Reasons for switching to Upfirst Their AI receptionist was glitchy and unreliable. Read More WK William K. Verified reviewer Construction 2-10 employees Used daily for less than 6 months Review source Reviewed August 2026 Garage Door Sales 5 Worked fantastic from the first call and relieves anxiety from answering every call now i already who why and where when i answer or return a call Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It really works very well and seems to get better with time. It is easy to feed information , also excellent time saver pays for itself with one call. Cons: Not really any cons i can think of other than every once in awhile it pauses a little more than i like. Reasons for switching to Upfirst Actually combined together which works great. Read More Showing 1 - 7 of 7 Reviews ## Upfirst Popular Comparisons [micro1 vs Upfirst](https://www.softwareadvice.com/compare/527098-Upfirst/vs/529654-micro1/) ## See what companies are saying about Software Advice