--- title: "Upfirst Software Reviews, Demo & Pricing - 2026" description: "Review of Upfirst Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/product/527098-Upfirst/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Virtual Assistant Software](https://www.softwareadvice.com/virtual-assistant/) / Upfirst Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Upfirst Review From $24.95-$299/month Free trial 5 plans On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Upfirst 5.0 [(12)](https://www.softwareadvice.com/product/527098-Upfirst/#reviews) Pricing Starting at $24.95 per month Top Alternatives ### About Upfirst Upfirst is an AI-powered answering service designed for small businesses. It provides call coverage to ensure no call is missed. The service allows users to customize the AI receptionist with details about their business, write a custom greeting, and set call handling preferences. This enables the AI agent to provide a positive experience for callers and gather important information like email addresses or phone numbers. The AI can then forward important calls directly to the user, avoiding missed opportunities. Users also receive detailed call summaries to stay informed. Upfirst is a solution for small businesses across industries such as law, real estate, accounting, restaurants, insurance, and more. Do you work for Upfirst? [Manage this product listing](https://www.g2.com/products/upfirst/claim_requests/new?auto=true) ## Upfirst User Interface ## Popular Upfirst Alternatives Main Product Upfirst 5.0 [(12)](https://www.softwareadvice.com/product/527098-Upfirst/#reviews) Ratings Breakdown - 5.0Ease of use - 5.0Value for money - 5.0Customer support - 4.83Functionality Pricing Starting at $24.95 per month Alternative Product [Wing](https://www.softwareadvice.com/live-chat/wing-profile/) 4.8 [(75)](https://www.softwareadvice.com/live-chat/wing-profile/reviews/) Ratings Breakdown - 4.80Ease of use - 4.72Value for money - 4.82Customer support - 4.79Functionality Pricing Starting at $699.00 per month Alternative Product [Now Book It](https://www.softwareadvice.com/waitlist/now-book-it-profile/) 4.9 [(101)](https://www.softwareadvice.com/waitlist/now-book-it-profile/reviews/) Ratings Breakdown - 4.80Ease of use - 4.78Value for money - 4.91Customer support - 4.72Functionality Pricing Available upon request Alternative Product [Birdeye](https://www.softwareadvice.com/online-payment/birdeye-profile/) 4.7 [(707)](https://www.softwareadvice.com/online-payment/birdeye-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.47Value for money - 4.62Customer support - 4.61Functionality Pricing Available upon request Alternative Product [Housecall Pro](https://www.softwareadvice.com/construction/housecall-profile/) 4.7 [(2748)](https://www.softwareadvice.com/construction/housecall-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.61Value for money - 4.68Customer support - 4.49Functionality Pricing Starting at $79.00 per month Alternative Product [Workvivo](https://www.softwareadvice.com/voip/workvivo-profile/) 4.7 [(136)](https://www.softwareadvice.com/voip/workvivo-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.64Value for money - 4.77Customer support - 4.41Functionality Pricing Starting at $20000.00 one time ## Upfirst Pricing and Plans Starting price: $24.95 per month Free Trial Free Version Starter $24.95 per month Plan includes: - $1.50 per additional call - 24/7 answering - AI call summaries - Dedicated phone number - Call recordings & transcription - Call transferring - Multilingual receptionist - Zapier integration - Google Calendar integration - Microsoft Outlook integration Read More Premium $59.95 per month Plan includes: - $1 per additional call - 24/7 answering - AI call summaries - Dedicated phone number - Call recordings & transcription - Call transferring - Multilingual receptionist - Zapier integration - Google Calendar integration - Microsoft Outlook integration Read More Pro $159.95 per month Plan includes: - $0.75 per additional call - 24/7 answering - AI call summaries - Dedicated phone number - Call recordings & transcription - Call transferring - Multilingual receptionist - Zapier integration - Google Calendar integration - Microsoft Outlook integration Read More Scale $299.00 flat rate, per month Plan includes: - $0.70 per additional call - 24/7 answering - AI call summaries - Dedicated phone number - Call recordings & transcription - Call transferring - Multilingual receptionist - Zapier integration - Google Calendar integration - Microsoft Outlook integration Read More Enterprise Pricing available upon request Plan includes: - 24/7 answering - AI call summaries - Dedicated phone number - Call recordings & transcription - Call transferring - Multilingual receptionist - Zapier integration - Google Calendar integration - Microsoft Outlook integration - Send text messages Read More ## Upfirst Features - Popular features found in Virtual Assistant AI/Machine Learning Business Process Automation Natural Language Processing Personalization Workflow Automation - More features of Upfirst Automated Responses Conversation Intelligence Multi-Language Reporting/Analytics Third-Party Integrations Transfers/Routing Virtual Personal Assistant (VPA) ## Upfirst Integrations Zapier Integration rated undefined from -1 review Google Calendar Integration rated undefined from -1 review Microsoft Outlook Integration rated undefined from -1 review Clio Integration rated undefined from -1 review Acuity Scheduling Integration rated undefined from -1 review ## Upfirst User Reviews ## Upfirst customer ratings - Overall rating: 5/5 - Total reviews: 12 ### Rating distribution - 5 stars: 12 reviews (100%) - 4 stars: 0 reviews (0%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4.8/5 --- Have you used Upfirst and would like to share your experience with others? ### This is the AI receptionist you want! - Overall rating: 5/5 - Reviewer: Stephen B. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I have been extremely pleased with their product. It is reliable and works well. I have yet to have a complaint from a client. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The function of their AI is better than any other AI receptionist I have used. Also, their customer service is outstanding. #### Cons I wish they integrated with more of the other services I use, like MyCase or CallRail. Hopefully, they are working on that. #### Reasons for choosing Upfirst Cost was a factor. But I also heard good things about UpFirst. #### Reasons for switching to Upfirst Their AI receptionist was glitchy and unreliable. --- ### I have an an Online Airgun Store and this saves me and the customer's time. - Overall rating: 5/5 - Reviewer: Sandy S. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Easy to use, EXCELLENT (and fast) support by a HUMAN! My callers helped me evaluate it and everyone liked it and didn't think it was annoying, artificial sounding or took too long. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros EXCELLENT support, MUCH better than most companies. They even offered to help me set the whole thing up. But I wanted to do it myself. The Ai is VERY INTELLIGENT AND NATURAL IN RESPONSES AND QUESTIONS. A ton of different voices to use as well as speaking speed of the Ai agent. You do NOT have to port your number over but you can if you want. #### Cons I wish it DIRECTLY integrated with Shopify. Aside from that I didn't find anything that I did not "like" #### Reasons for choosing Upfirst Great support and features that fit my needs and budget #### Reasons for switching to Upfirst I wanted more features to save me time and deliver an excellent customer experience --- ### Phenomenal Product - Overall rating: 5/5 - Reviewer: Ethan B. - Verified reviewer: Yes - Industry: Law Practice - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered A professional grade AI assistant that is always present and gives me comfort that clients and potential clients be able to contact me whenever necessary. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Upfirst is a cost effective receptionist that is easy to train, sounds professional, and connect clients, potential clients and courts seemlessly through instantaneous notifications. I couldn’t be happier with Upfirst as my new assistant. #### Cons I had to familiarize myself with training an AI assistant and there were a few glitches in having the assistant pronounce my name correctly but with the help of my sales rep those glitches were easily fixed. #### Reasons for switching to Upfirst Upfirst AI costs significantly less than a life receptionist but completely satisfies the needs of my business. --- ### Great Virtual Receptionist for any Small Business - Overall rating: 5/5 - Reviewer: Mike P. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been great. It is easy to use and has done an excellent job of handling incoming calls. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The setup for this was very simple and straightforward, and in less than 20 minutes I have a fully functioning AI answering service. You get excellent features for a low cost. I looked at several other options, and Upfirst provided a more conversational agent. #### Cons Right now, I don't have any issues. It was one of the easiest AI system setups I have had. I would like to do some iterations with CRMs like GoHighLevel #### Reasons for choosing Upfirst Easier setup and a much lower cost with the same features. --- ### Garage Door Sales - Overall rating: 5/5 - Reviewer: William K. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Worked fantastic from the first call and relieves anxiety from answering every call now i already who why and where when i answer or return a call #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It really works very well and seems to get better with time. It is easy to feed information , also excellent time saver pays for itself with one call. #### Cons Not really any cons i can think of other than every once in awhile it pauses a little more than i like. #### Reasons for switching to Upfirst Actually combined together which works great. --- ### A must have for any business - Overall rating: 5/5 - Reviewer: Will H. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Beyond Positive. The Upfirst team is always there to help us out with any questions and is always open to building new features we suggest #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Seamless intergration and the functionality is near perfect. We do not miss calls anymore and everything is recorded. Our productivity has increased 10 fold #### Cons Honestly there is nothing we do not like about Upfirst. It is a very simple product to use and all of our customers love to interact with it. --- ### For a small non-profit with only one employee, this is a huge time saver! - Overall rating: 5/5 - Reviewer: Matthew I. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Our AI receptionist has taken so much off our plates and at the same time provide our guests information they need more quickly than waiting a return call. Our guests really appreciate it as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is so easy to set up and get going. The initial tech support was very supportive #### Cons Absolutely nothing!!! --- ### UpFirst Answering saves the day - Overall rating: 5/5 - Reviewer: Michael R. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Helpful responsive customer support. Was talking to knowledgable individuals who knew the business (product).they were responsive and quick to help provide solutions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I absolutely love how well the UpFirst Answering AI responds now that I've fed it data about my company. It handles the vast majority of callers' questions more efficiently than I could myself. It’s been a lifesaver when I’m busy and can’t respond right away. Plus, it sends out text links quickly and answers pricing questions on the spot. For the rare items it didn’t catch right away, I just gave it a bit more info, and it quickly learned and adapted. Really impressed! #### Cons Would love to see CNAM caller ID lookup. Like the accurate data capture yet took a few script edits to get spellback confirmation consistent. --- ### Great Produtc - Overall rating: 5/5 - Reviewer: Elizabeth Y. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered I has been a great pleasure having this extra tool to help with the daily operation of the business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy setup!! Very easy to use. I love that I never miss a call and can easily see and hear what the caller is needing. #### Cons I haven't found anything I don't like about it. So far, the service has been very easy to use and never misses a call. --- ### The AI receptionist that Service Businesses need - Overall rating: 5/5 - Reviewer: Michael C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered I've used Upfirst for about 3 months. I started with the free trial to confirm it worked as advertised before recommending it to my web design clients. It passed. Setup is simple, and you don't need AI experience to customize it into an effective phone receptionist. I can see this changing how small mom-and-pop service businesses handle calls. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very easy to use. Call screening keeps spam and unwanted calls out. Customization is straightforward, and it can be configured to book service calls. has some automation options as well for sms followups, call routing, etc. #### Cons did have some issues with the ai interrupting callers when they took too long of a pause in the first few weeks of trying but its since been resolved. Works great otherwise --- Showing 1 - 10 of 12 Reviews Load More Reviews ## Upfirst Popular Comparisons [micro1 vs Upfirst](https://www.softwareadvice.com/compare/527098-Upfirst/vs/529654-micro1/) ## See what companies are saying about Software Advice