--- title: "Upfirst Software Reviews, Demo & Pricing - 2026" description: "Review of Upfirst Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/product/527098-Upfirst/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Virtual Assistant Software](https://www.softwareadvice.com/virtual-assistant/) / Upfirst Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Upfirst Review From $24.95-$299/month Free trial 5 plans On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Upfirst 5.0 [(14)](https://www.softwareadvice.com/product/527098-Upfirst/#reviews) Pricing Starting at $24.95 per month Top Alternatives ### About Upfirst Upfirst is an AI-powered answering service designed for small businesses. It provides call coverage to ensure no call is missed. The service allows users to customize the AI receptionist with details about their business, write a custom greeting, and set call handling preferences. This enables the AI agent to provide a positive experience for callers and gather important information like email addresses or phone numbers. The AI can then forward important calls directly to the user, avoiding missed opportunities. Users also receive detailed call summaries to stay informed. Upfirst is a solution for small businesses across industries such as law, real estate, accounting, restaurants, insurance, and more. Do you work for Upfirst? [Manage this product listing](https://www.g2.com/products/upfirst/claim_requests/new?auto=true) ## Upfirst User Interface ## Popular Upfirst Alternatives Main Product Upfirst 5.0 [(14)](https://www.softwareadvice.com/product/527098-Upfirst/#reviews) Ratings Breakdown - 5.0Ease of use - 5.0Value for money - 5.0Customer support - 4.79Functionality Pricing Starting at $24.95 per month Alternative Product [Wing](https://www.softwareadvice.com/live-chat/wing-profile/) 4.8 [(75)](https://www.softwareadvice.com/live-chat/wing-profile/reviews/) Ratings Breakdown - 4.80Ease of use - 4.72Value for money - 4.82Customer support - 4.79Functionality Pricing Starting at $699.00 per month Alternative Product [Chatsi](https://www.softwareadvice.com/product/521856-Chatsi/) 5.0 [(3)](https://www.softwareadvice.com/product/521856-Chatsi/#reviews) Ratings Breakdown - 5.0Ease of use - 5.0Value for money - 5.0Customer support - 5.0Functionality Pricing Available upon request Alternative Product [Now Book It](https://www.softwareadvice.com/waitlist/now-book-it-profile/) 4.9 [(101)](https://www.softwareadvice.com/waitlist/now-book-it-profile/reviews/) Ratings Breakdown - 4.80Ease of use - 4.78Value for money - 4.91Customer support - 4.72Functionality Pricing Available upon request Alternative Product [Birdeye](https://www.softwareadvice.com/online-payment/birdeye-profile/) 4.7 [(708)](https://www.softwareadvice.com/online-payment/birdeye-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.47Value for money - 4.62Customer support - 4.61Functionality Pricing Available upon request Alternative Product [Workvivo](https://www.softwareadvice.com/voip/workvivo-profile/) 4.7 [(137)](https://www.softwareadvice.com/voip/workvivo-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.65Value for money - 4.77Customer support - 4.42Functionality Pricing Starting at $20000.00 one time ## Upfirst Pricing and Plans Upfirst has five plans. Starter is $24.95/mo billed monthly. Premium is $59.95/mo billed monthly. Pro is $159.95/mo billed monthly. Scale is $299.00/mo billed monthly. Enterprise is custom-priced. Free trial Starter $24.95 per month 30 calls Starter plan includes: - $1.50 per additional call - 24/7 answering - AI call summaries - Dedicated phone number - Call recordings & transcription - Call transferring - Multilingual receptionist - Zapier integration - Google Calendar integration - Microsoft Outlook integration - Appointment scheduling - Call tags - Analytics dashboard - Send text messages Premium $59.95 per month 90 calls Premium plan includes: - $1 per additional call - 24/7 answering - AI call summaries - Dedicated phone number - Call recordings & transcription - Call transferring - Multilingual receptionist - Zapier integration - Google Calendar integration - Microsoft Outlook integration - Appointment scheduling - Call tags - Analytics dashboard - Send text messages Pro $159.95 per month 300 calls Pro plan includes: - $0.75 per additional call - 24/7 answering - AI call summaries - Dedicated phone number - Call recordings & transcription - Call transferring - Multilingual receptionist - Zapier integration - Google Calendar integration - Microsoft Outlook integration - Send text messages - Appointment scheduling - Call tags - Analytics dashboard Scale $299.00 flat rate, per month 600 calls; $.70 per additional call Scale plan includes: - $0.70 per additional call - 24/7 answering - AI call summaries - Dedicated phone number - Call recordings & transcription - Call transferring - Multilingual receptionist - Zapier integration - Google Calendar integration - Microsoft Outlook integration - Send text messages - Appointment scheduling - Call tags - Analytics dashboard Enterprise Custom Quote Available Enterprise plan includes: - 24/7 answering - AI call summaries - Dedicated phone number - Call recordings & transcription - Call transferring - Multilingual receptionist - Zapier integration - Google Calendar integration - Microsoft Outlook integration - Send text messages - Appointment scheduling - Call tags - Analytics dashboard ### How does Upfirst pricing compare to alternatives? Upfirst's starting price is $24.95/month. Explore how its pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | Upfirst5.0[(14)](https://www.softwareadvice.com/product/527098-Upfirst/reviews/) | $24.95 /mo | Available | Not available | 5.0 | | [micro1](https://www.softwareadvice.com/product/529654-micro1/)4.9[(1,073)](https://www.softwareadvice.com/product/529654-micro1/reviews/) | $89.00 /mo | Available | Available | 4.6 | | [fonio.ai](https://www.softwareadvice.com/product/524547-fonio-ai/)4.8[(110)](https://www.softwareadvice.com/product/524547-fonio-ai/reviews/) | Pricing available upon request | Not available | Not available | 4.6 | | [Celoxis](https://www.softwareadvice.com/project-management/celoxis-profile/)4.5[(574)](https://www.softwareadvice.com/project-management/celoxis-profile/reviews/) | $10.00 /user/mo | Available | Not available | 4.4 | | [Mindset AI](https://www.softwareadvice.com/product/525825-Mindset-AI/)4.9[(15)](https://www.softwareadvice.com/product/525825-Mindset-AI/reviews/) | £30,000.00 /yr | Available | Not available | 4.9 | Upfirst5.0[(14)](https://www.softwareadvice.com/product/527098-Upfirst/reviews/) * * * Starting price $24.95 /mo Free trial Available Free version Not available Value For Money 5.0 - [micro1](https://www.softwareadvice.com/product/529654-micro1/)4.9[(1,073)](https://www.softwareadvice.com/product/529654-micro1/reviews/) * * * Starting price $89.00 /mo Free trial Available Free version Available Value For Money 4.6 - [fonio.ai](https://www.softwareadvice.com/product/524547-fonio-ai/)4.8[(110)](https://www.softwareadvice.com/product/524547-fonio-ai/reviews/) * * * Starting price Pricing available upon request Free trial Not available Free version Not available Value For Money 4.6 - [Celoxis](https://www.softwareadvice.com/project-management/celoxis-profile/)4.5[(574)](https://www.softwareadvice.com/project-management/celoxis-profile/reviews/) * * * Starting price $10.00 /user/mo Free trial Available Free version Not available Value For Money 4.4 - [Mindset AI](https://www.softwareadvice.com/product/525825-Mindset-AI/)4.9[(15)](https://www.softwareadvice.com/product/525825-Mindset-AI/reviews/) * * * Starting price £30,000.00 /yr Free trial Available Free version Not available Value For Money 4.9 ## Upfirst Features - Popular features found in Virtual Assistant AI/Machine Learning Business Process Automation Natural Language Processing Personalization Workflow Automation - More features of Upfirst Automated Responses Conversation Intelligence Multi-Language Reporting/Analytics Third-Party Integrations Transfers/Routing Virtual Personal Assistant (VPA) ## Upfirst Integrations Zapier Integration rated undefined from -1 review Google Calendar Integration rated undefined from -1 review Microsoft Outlook Integration rated undefined from -1 review Clio Integration rated undefined from -1 review Acuity Scheduling Integration rated undefined from -1 review ## Upfirst User Reviews ## Upfirst customer ratings - Overall rating: 5/5 - Total reviews: 14 ### Rating distribution - 5 stars: 14 reviews (100%) - 4 stars: 0 reviews (0%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4.8/5 --- Have you used Upfirst and would like to share your experience with others? ### Upfirst - A system I can't imagine running my business without . . . - Overall rating: 5/5 - Reviewer: Mark P. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience was extremely positive. The interface is extremely easy to understand and interface with. Customer service was extremely responsive and helpful every time I contacted them, including direct assistance in the "porting" of my existing toll-free number. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The "free trial" was a tremendous help in really being able to take the necessary time (with trial & error) in order to really experience the functions of the services available. More specifically, it allowed me to utilize all the tools and tutorials available in order to understand, program and "tweak" the agent's responses, etc. I was ready (and did) engage as a full customer prior to the end of the free trial. Customer support was also very high end and interactive. #### Cons I honestly didn't find anything specific which I didn't feel was a positive experience with Upfirst. The only possible suggestion I might make would be if they provided "more examples" of "programing / teaching" language / scripts to provide to the "agent" in regard to her handling of calls and directing the next actions. #### Reasons for choosing Upfirst Functionality and technology with Upfirst was far more advanced. #### Reasons for switching to Upfirst Functionality and technology with Upfirst was far more advanced. --- ### This is the AI receptionist you want! - Overall rating: 5/5 - Reviewer: Stephen B. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I have been extremely pleased with their product. It is reliable and works well. I have yet to have a complaint from a client. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The function of their AI is better than any other AI receptionist I have used. Also, their customer service is outstanding. #### Cons I wish they integrated with more of the other services I use, like MyCase or CallRail. Hopefully, they are working on that. #### Reasons for choosing Upfirst Cost was a factor. But I also heard good things about UpFirst. #### Reasons for switching to Upfirst Their AI receptionist was glitchy and unreliable. --- ### Simple. Complete. Honest. Great customer service! - Overall rating: 5/5 - Reviewer: Riley S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered I am a small-business owner with a VERY small call volume. I do not need any of the other services with SIP trunks and 5 team extensions. I just need someone to answer my phone. Upfirst does that. Upfirst does it well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Upfirst is so easy to use without being devoid of features. I was able to quickly and easily train my receptionist, and the free test calls from my mobile are an outstanding value. #### Cons Sometimes the quality of the call, such as AI cadence, not sound quality, is a little bit lacking. I have my receptionist trained to identify herself as AI at the beginning of the call, but I still would rather she not SOUND like it. Only complaint I can think of. #### Reasons for choosing Upfirst Price, simplicity of billing, and perceived value. --- ### Phenomenal Product - Overall rating: 5/5 - Reviewer: Ethan B. - Verified reviewer: Yes - Industry: Law Practice - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered A professional grade AI assistant that is always present and gives me comfort that clients and potential clients be able to contact me whenever necessary. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Upfirst is a cost effective receptionist that is easy to train, sounds professional, and connect clients, potential clients and courts seemlessly through instantaneous notifications. I couldn’t be happier with Upfirst as my new assistant. #### Cons I had to familiarize myself with training an AI assistant and there were a few glitches in having the assistant pronounce my name correctly but with the help of my sales rep those glitches were easily fixed. #### Reasons for switching to Upfirst Upfirst AI costs significantly less than a life receptionist but completely satisfies the needs of my business. --- ### I have an an Online Airgun Store and this saves me and the customer's time. - Overall rating: 5/5 - Reviewer: Sandy S. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Easy to use, EXCELLENT (and fast) support by a HUMAN! My callers helped me evaluate it and everyone liked it and didn't think it was annoying, artificial sounding or took too long. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros EXCELLENT support, MUCH better than most companies. They even offered to help me set the whole thing up. But I wanted to do it myself. The Ai is VERY INTELLIGENT AND NATURAL IN RESPONSES AND QUESTIONS. A ton of different voices to use as well as speaking speed of the Ai agent. You do NOT have to port your number over but you can if you want. #### Cons I wish it DIRECTLY integrated with Shopify. Aside from that I didn't find anything that I did not "like" #### Reasons for choosing Upfirst Great support and features that fit my needs and budget #### Reasons for switching to Upfirst I wanted more features to save me time and deliver an excellent customer experience --- ### Great Virtual Receptionist for any Small Business - Overall rating: 5/5 - Reviewer: Mike P. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been great. It is easy to use and has done an excellent job of handling incoming calls. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The setup for this was very simple and straightforward, and in less than 20 minutes I have a fully functioning AI answering service. You get excellent features for a low cost. I looked at several other options, and Upfirst provided a more conversational agent. #### Cons Right now, I don't have any issues. It was one of the easiest AI system setups I have had. I would like to do some iterations with CRMs like GoHighLevel #### Reasons for choosing Upfirst Easier setup and a much lower cost with the same features. --- ### Garage Door Sales - Overall rating: 5/5 - Reviewer: William K. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Worked fantastic from the first call and relieves anxiety from answering every call now i already who why and where when i answer or return a call #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It really works very well and seems to get better with time. It is easy to feed information , also excellent time saver pays for itself with one call. #### Cons Not really any cons i can think of other than every once in awhile it pauses a little more than i like. #### Reasons for switching to Upfirst Actually combined together which works great. --- ### Up first Ai is amazing - Overall rating: 5/5 - Reviewer: omen r. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered For the most part, Amazing. Many of my clients believe its an actual person and it cuts down on alot of spam calls. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the professionalism and realness from the AI is so amazing. Many of my clients believe its an actual person and it cuts down on alot of spam calls. #### Cons nothing yet. so far i don't have any dislikes at all and i have been using this system all month including the trial period. --- ### For a small non-profit with only one employee, this is a huge time saver! - Overall rating: 5/5 - Reviewer: Matthew I. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Our AI receptionist has taken so much off our plates and at the same time provide our guests information they need more quickly than waiting a return call. Our guests really appreciate it as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is so easy to set up and get going. The initial tech support was very supportive #### Cons Absolutely nothing!!! --- ### The AI receptionist that Service Businesses need - Overall rating: 5/5 - Reviewer: Michael C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered I've used Upfirst for about 3 months. I started with the free trial to confirm it worked as advertised before recommending it to my web design clients. It passed. Setup is simple, and you don't need AI experience to customize it into an effective phone receptionist. I can see this changing how small mom-and-pop service businesses handle calls. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very easy to use. Call screening keeps spam and unwanted calls out. Customization is straightforward, and it can be configured to book service calls. has some automation options as well for sms followups, call routing, etc. #### Cons did have some issues with the ai interrupting callers when they took too long of a pause in the first few weeks of trying but its since been resolved. Works great otherwise --- Showing 1 - 10 of 14 Reviews Load More Reviews ## Upfirst Popular Comparisons [micro1 vs Upfirst](https://www.softwareadvice.com/compare/527098-Upfirst/vs/529654-micro1/) ## See what companies are saying about Software Advice