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CSR Agent

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Overview

CSR Agent 2026: Benefits, Features & Pricing

Wondering if CSR Agent is right for your organization?

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On this page
  • Overview
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews

Overview

CSR Agent
CSR Agent

No reviews yet

Pricing

Pricing available upon request

About CSR Agent

CloudApper AI CSR Agent is an autonomous customer support agent designed to deliver fast, accurate, and always-available customer service without expanding your support team. Built as part of CloudApper AI RevOps, the CSR Agent handles common and complex customer interactions in real time, ensuring customers get answers, updates, and support the moment they need it.

Unlike traditional chatbots or ticketing tools, the CSR Agent goes beyond basic responses. It answers questions, collects all required support details upfront, processes requests, confirms payments, manages renewals, delivers proactive updates, and routes or escalates issues automatically. By integrating with CoreIQ, the agent uses the latest product, policy, and company knowledge to provide consistent and reliable responses across every interaction.

Key Features

  • 24/7 Autonomous Customer Support: Instantly responds to customer questions at any time, eliminating queues, wait times, and delayed replies.
  • Real-Time FAQ and Issue Resolution: Answers common and technical questions using up-to-date product and company information.
  • Smart Support Data Collection: Prompts customers to share key details such as order numb...
ers, issue types, and preferences upfront. - Proactive Updates and Notifications: Sends real-time updates on order status, service activity, account changes, and ticket progress. - Automated Renewal and Payment Handling: Manages subscription renewals, sends reminders, confirms payments, and helps prevent cancellations. - Feedback Collection and Analysis: Gathers customer feedback automatically to improve service quality and identify recurring issues. - Intelligent Routing and Escalation: Routes inquiries to the right team and escalates complex cases while tracking SLAs. - Customer Onboarding and Training Support: Guides new customers with instant answers, instructions, and training without human agents. Key Benefits - Deliver Instant Support Without Hiring: Scale customer support capacity without adding headcount or increasing operational costs. - Reduce Ticket Volume and Backlog: Resolve repetitive requests automatically so human teams focus on high-priority issues. - Improve Response Time and First Resolution: Provide immediate answers and collect full context upfront to speed up issue resolution. - Increase Customer Satisfaction and Loyalty: Keep customers informed, supported, and confident with timely and accurate communication. - Lower Churn and Retention Risk: Automate renewals, confirmations, and proactive alerts to keep subscriptions active. - Free Teams for Strategic Work: Let support staff focus on complex, high-value customer needs instead of routine tasks.

CSR Agent Screenshots

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CSR Agent Pricing and Plans

Free Trial
Free Version

Custom Pricing

Pricing available upon request

Plan includes:

  • Customer Query Resolution
  • Customer Follow-Ups
  • Customer Feedback Collection
  • Subscription Renewal
  • Issue Resolution
  • Any Customizable Feature
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CSR Agent Features

  • Popular features found in Conversational AI Platform
    Chatbot
    Code-free Development
    Intent Recognition
    Live Chat
    Multi-Language
    Pre-Configured Bot
    Speech Recognition
  • More features of CSR Agent
    AI Copilot
    AI/Machine Learning
    Autoresponders
    Chat/Messaging
    Communication Management
    Configurable Workflow
    Contextual Guidance
    CRM
    Customer Database
    Customer Experience Management
    Customer Segmentation
    Customer Service Analytics
    Customizable Branding
    Feedback Management
    Knowledge Base Management
    Natural Language Processing
    Real-Time Data
    Real-Time Notifications
    Reporting/Analytics
    Third-Party Integrations

CSR Agent Integrations

Zoho CRM
Zoho CRM
WordPress
WordPress
Zoho CRM Plus
Zoho CRM Plus
Salesforce Commerce Cloud
Salesforce Commerce Cloud
Salesforce Customer360
Salesforce Customer360
Joomla
Joomla

See all 7 integrations

CSR Agent User Reviews

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