# Text Software Reviews, Demo & Pricing - 2026 > Review of Text Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/product/530456-Text --- [Home](https://www.softwareadvice.com/) / [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) / Text Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Text 2026: Benefits, Features & Pricing Wondering if Text is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Text 4.7 [(29)](https://www.softwareadvice.com/product/530456-Text/#reviews) Pricing Starting at $25.00 per month ### About Text Text is customer service software where every conversation is a potential sale. AI agents understand who they're talking to, what that person is looking at, and what they've done before - and they're ready to act on it, minutes after setup. AI agents handle conversations end-to-end, from product questions and order status to returns and FAQs. Text customers see a 74% AI resolution rate versus 59% industry average, with multi-language support and automatic translation built in. But that's just the foundation. What makes Text different is what happens next. When a visitor hesitates at checkout, the AI steps in. When someone browses a pricing page without acting, it starts the right conversation. When a customer asks about an existing order, the AI can recommend what comes next. Your support conversations are full of buying signals — Text makes sure they don't go to waste. Custom skills make this accessible to everyone on your team. Describe what you want the AI to do in plain language, no code, no tickets to engineering. Qualify leads, capture details, offer discounts, route VIPs, create tickets. One team built their most effective skill in thirty seconds with a single sentence.... When no one's online, the AI keeps working, qualifying visitors and collecting details so your agents pick up every conversation already knowing who the person is and what they need. During business hours, it triages by intent and routes high-value conversations to the right person. Your team wakes up to opportunities, not just a backlog. Channels and integrations: One inbox covers live chat, email, Messenger, and SMS. Shopify order data lives on every contact. Tickets and chats are unified. Copilot gives human agents reply suggestions and summaries, while workflows connect to HubSpot, Shopify, Slack, and more. Trusted by 35,000+ companies including Unilever, Wembley Stadium, and MIT Security: - SOC 2 audited, - GDPR and CCPA compliant, - PCI DSS certified 14-day free trial, no credit card required Wondering if Text is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. ## Text User Interface ## Popular Text Alternatives Main Product Text 4.7 [(29)](https://www.softwareadvice.com/product/530456-Text/#reviews) Ratings Breakdown - 4.72Ease of use - 4.39Value for money - 4.69Customer support - 4.55Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) 4.7 [(16374)](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/reviews/) Ratings Breakdown - 4.78Ease of use - 4.74Value for money - 4.30Customer support - 4.56Functionality Pricing Available upon request Get Price Alternative Product [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) 4.7 [(24118)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.55Value for money - 4.43Customer support - 4.56Functionality Pricing Starting at $8.75 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1724)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price ## Text Pricing and Plans Starting price: $25.00 per month Free Trial Free Version Essential $25.00 per user, per month Plan includes: - 1 AI agent - 10+ AI agent resolutions - 5 Reply suggestions - 5 AI text editing - 10,000+ API calls - 50 Live visitors tracked - 10 Custom skills - MCP server - AI Copilot - Shared inbox and ticketing system Read More Growth $99.00 per user, per month Plan includes: - Everything in Essential - 10 AI agents - 200+ AI agent resolutions - 50 Reply suggestions - 100 AI text editing - 200,000 API calls - 400 Live visitors tracked - Chat topics insights - Tag suggestions - Ticket and chat summary Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Text Features - Popular features found in Customer Service Alerts/Escalation Automated Routing Call Center Management Conversation Intelligence CRM Knowledge Base Management Queue Management Reporting & Statistics Surveys & Feedback - More features of Text A/B Testing Access Controls/Permissions Activity Dashboard Activity Tracking AI Copilot AI/Machine Learning AI Summarization Alerts/Notifications API Application Management Appointment Management Appointment Scheduling Audience Targeting Augmented Analytics Automated Responses Autoresponders Batch Communications Campaign Management Campaign Segmentation Canned Responses Chatbot Chat/Messaging Chat Transcript Churn Management Code-free Development Collaboration Tools Communication Management Compliance Management Configurable Workflow Contact Database Contact Management Content Creation Content Management Contextual Guidance Customer Communication Customer Database Customer Experience Management Customer History Customer Portal Customer Segmentation Customer Service Analytics Customer Support Customer Surveys Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Data Import/Export Data Security Document Storage Drag & Drop Email Automation Email Management Email Templates Engagement Tracking Event Triggered Actions Feedback Management File Sharing For Developers For Sales/Marketing Gamification Generative AI Geotargeting Help Desk Management Human Handover Inbox Management Intent Recognition Interaction Tracking Interactive Content Key Performance Indicators Language Detection Lead Capture Lead Distribution Lead Management Lead Nurturing Lead Qualification Live Chat Macros/Templated Responses Mobile Access Mobile App Monitoring Multi-Channel Communication Multi-Channel Management Multi-Channel Marketing Multi-Language Multiple Data Sources Natural Language Processing Natural Language Search Offline Form On-Demand Communications One-to-One Messaging Performance Metrics Personalization Pre-Configured Bot Predictive Analytics Prioritization Proactive Chat Product Recommendations Query Suggestions Real-Time Analytics Real-Time Chat Real-time Consumer-facing Chat Real-time Conversations Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Reporting/Analytics Role-Based Permissions Search/Filter Secure Data Storage Sentiment Analysis Service Level Agreement (SLA) Management Single Sign On Social Media Integration SSL Security Support Ticket Management Tagging Task Automation Template Management Third-Party Integrations Ticket Management Transcripts/Chat History Transfers/Routing Visual Analytics Website Integration Widgets Workflow Automation Workflow Management ## Text Integrations Mailchimp Integration rated undefined from -1 review Shopify Integration rated undefined from -1 review Slack Integration rated undefined from -1 review KnowledgeBase Integration rated undefined from -1 review WordPress Integration rated undefined from -1 review HelpDesk Integration rated undefined from -1 review See all 22 integrations ## Text User Reviews Overall Rating 4.7 Ratings Breakdown 5 69% 4 28% 3 3% 2 0% 1 0% Secondary Ratings Ease of Use 4.7 Value for money 4.4 Customer support 4.7 Functionality 4.6 Have you used Text and would like to share your experience with others? Bart C. Verified reviewer Design 51-200 employees Used daily for less than 6 months Reviewed May 2026 Great solutions with strong potential 5 Very good. Helpful staff, smooth management, and a useful AI bot for e-commerce and customer support. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Great admin UI/UX, easy management, and strong long-term value from Text’s AI chatbot tools for e-commerce and for client experience. Complex solutions from simple answering to creating tickets with customer problem. You can test your AI Bot settings on fly, tailor it to your style, needs, site or specific scenarios. Cons: Some planned features are still missing, but the platform is growing fast with useful solutions, so I would say 'not having it all now'. Reasons for choosing Text Due to long experience of Text/LiveChat in this matter and the promises from Ai Chat Bot; earlier good experience with Text form client/customer side Read More MH Melissa H. Verified reviewer Education Management 51-200 employees Used daily for more than 2 years Reviewed April 2026 Robust platform with excellent customer support and up-to-date AI features 5 Strong product that keeps up with the customer needs and the ever-changing improvements with technology and AI. I've been a customer for over 8 years and have no plans on changing platforms since Text is a well rounded platform offering LiveChat, HelpDesk and ChatBot options. Customer service/support is always top-tier. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: \- Customer support is always helpful, ensuring resolution of issue. - Regular improvements and extra features, often not costing extra. Cons: \- Some of my favourite people who I've worked with over the 8 years we've used Text have moved on to other jobs. Reasons for choosing Text name wasn't in drop down, probably because it was 8 years ago but it was Zopim. Cost, features, mobile app for agents available. Vendor Response Thank you for an incredible 8 years! We are so grateful for your continued loyalty and thrilled that our ongoing updates, AI features, and top-tier support keep hitting the mark for your team. Thank you for choosing us over Zopim back in the day. We are so glad to have you with us and look forward to many more years of growing together! Milosz /Text Replied May 2026 Read More Ah Alisha h. Verified reviewer Higher Education 11-50 employees Used daily for less than 6 months Reviewed April 2026 Good for me 3 It was a good experience. I will be happy to share with others and tell others about the application. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: It was fast and easy. I didn't have any issues using it. I would use it again, it is user-friendly for me. Cons: I didn't have any dislikes. I really don't have anything negative to say about the applications, as I didn't have any problems. Vendor Response Thank you so much for the fantastic review! We are thrilled to hear that you found the platform fast, easy to use, and completely issue-free. Hearing that you had such a great experience that you'd be happy to recommend us to others is the highest compliment we could ask for. Thank you for your support! Replied May 2026 Read More AR Anthony R. Verified reviewer Music 51-200 employees Used daily for more than 2 years Reviewed May 2026 Text/LiveChat is worth a shot 4 Overall, pretty good. WE haven't yet integrated with other services or tried the AI, but the templates are handy. The service is very responsive and friendly. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Provides an all-in-one solution for text, chat and bots. The configuration and reporting are not overwhelming. Cons: Our card on file expired, which triggered the pricing structure changing on us unexpectedly because our grandfathered rate could not be reinstated once we updated the card. IF we had advanced notice of the card soon expiring, this would not have happened. Also, between a chatbot, textbot and three seats, there's a separate invoice for each. It should all be on one invoice. Reasons for switching to Text They retired the platform we used. The cost of GDPR compliance was cost-prohibitive. Read More MF Michael F. Verified reviewer Information Services 2-10 employees Used daily for more than 2 years Reviewed May 2026 The Ultimate Engine for High-Volume Client Support 5 Our experience has been incredibly positive. Since we moved to a pure-chat model, Text has been the backbone of our communication strategy. It’s reliable and fast, which is critical for our industry. With a few more advanced administrative controls for feedback and data management, it would be the perfect 10/10 tool. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: The platform is incredibly intuitive and streamlined our outreach process immediately. The message automation feature allowed our team to stay organized and ensure no lead fell through the cracks. It feels purpose-built for high-volume communication. Cons: There are two specific areas for improvement: First, we need the capability to flag or remove invalid negative feedback that doesn't reflect the actual service provided. Second, the reporting would be much more efficient if there was an option to download all conversation transcripts into a single file for bulk analysis, rather than exporting them individually. Reasons for switching to Text We switched to this platform due to its cost-effectiveness and high performance; for our needs, live chat is the preferred communication channel. Read More BT Bernard T. Verified reviewer Computer & Network Security 2-10 employees Used daily for less than 6 months Reviewed April 2026 Elephant Brain- Simple, Smart, and Reliable Communication Tool 5 Overall, my experience has been excellent. I have not encountered any major issues while using it. The platform is very fluid, responsive, and dependable for daily operations. It consistently performs well and makes communication and workflow management much easier for my team. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: I like its simplicity and how easy it is to use on a daily basis. The interface is clean, fast, and very intuitive, which makes communication smooth. It feels intelligent and reliable, and it helps my team stay organized and respond quickly without confusion or delays. Cons: The pricing structure could be improved. Charging per user can become expensive as the team grows. A flat pricing model or more flexible plans that allow more team members to join without increasing costs significantly would make it more scalable and accessible. Reasons for switching to Text Too difficult to use. Multiple failures. Ai doesn’t function function correctly Vendor Response Thank you for the fantastic review! We are thrilled that Text’s simplicity and reliable AI have helped your team stay organized and avoid the issues you faced with your previous tool. We also hear you loud and clear on the pricing structure. Scaling a team can add up, and I’ve passed your feedback about flexible or flat-rate pricing directly to our team for future consideration. Thanks again for making the switch to Text! Replied May 2026 Read More Samantha S. Verified reviewer Education Management 51-200 employees Used daily for more than 2 years Reviewed April 2026 Great LiveChat tool with a sleek rebranding, but a pricey investment 5 Overall, it’s been a solid experience, which is why I’ve stuck with them since 2017. The core chat tool is dependable and it just works, which is the most important thing for my team. While the platform is reliable, the price increases and heavy focus on AI features that don't really hit the mark make it harder to justify the high cost than it used to be. It’s a good product, but it’s becoming a luxury for smaller teams. Ratings Breakdown 5 Ease of use 3 Value for money 4 Customer support 4 Functionality Pros: I’ve used Text since 2017, and it’s a pretty polished chat tool. A big highlight for me is the Sneak Peek feature; seeing what a customer is typing before they even hit send really helps speed up our responses. The UI is straightforward enough that new agents can pick it up quickly, and the options for integration (whatsapp, instagram, fb messenger, SMS, etc.) is great for staying connected across different customer facing platforms. Cons: The biggest issue for me is the cost - it's almost priced right out of our budget, especially as your team gets larger. I find a lot of the AI features a bit underwhelming; they just don’t live up to the hype for me. A lot of the more useful reporting and automation tools are only available for a premium. Vendor Response Thank you for being with us since 2017 and for sharing such detailed feedback - it really means a lot. We’re especially glad to hear that features like Sneak Peek and the overall reliability of the platform continue to support your team’s day-to-day work. We also appreciate your honest perspective on pricing and AI capabilities. Feedback like this helps us better understand where we need to improve and how we can deliver more value. Thanks again for your continued trust and for being part of our journey! Replied April 2026 Read More AK Azeez K. Verified reviewer Education Management 11-50 employees Used daily for less than 12 months Reviewed April 2026 TEXT- Simplifies Support, Speeds Up Everything 5 The overall experience has been great and awesome. I am in charge of the helpdesk tickets at my workplace and I use text everyday so I have well versed with it's operations now. The smoothness, easy accessibility, clarity is something which I feel takes it to an another level. Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: The easiness and accessibility of the text. Love the AI mode for the live chat and canned responses for faster reply to the customers. Everything is sorted out and easy to identify and not complicated. Another thing I like is the pre-received text messages which we can from our customers (on what they are typing) to prepare our reply accordingly. Cons: There is very less that I would say I don't like about text as I have not used any platforms like text and my first impression was that it's impressive. Sometimes helpdesk tickets go to the spam folder so that is one thing which can be fixed maybe. Vendor Response Thank you for the amazing review! We're thrilled to hear that you’re enjoying the ease of use, AI features, and overall experience with the platform - it means a lot, especially knowing you use it every day in your work. Thanks again for your feedback and for being with us! Replied April 2026 Read More VR Verified Reviewer Consumer Goods 2-10 employees Used daily for more than 2 years Reviewed May 2026 Great too for customer support 5 We have been a client for several years and had very positive experience. Highly recommend this app service. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: AI features that frees up time to work on other tasks. It is not perfect and may take time to train, but well worth it. Cons: Nothing to think of. Overall positive experience. At time AL chat bot gets confused which website customer is coming from. Read More Linda K. Verified reviewer Computer Software 2-10 employees Used daily for free trial Review source Reviewed April 2026 Text App & Live Chat Customer Service Review 5 We are just starting out with Text and I anticipate/expect that we will be very pleased with the outcome for our business. It is also great to have the ability to know that we can reach back out to \[sensitive content hidden\] if we have additonal questions. He sealed the deal. Ratings Breakdown 2 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I am very impressed with the Text App platform that supports Live Chat. It has very powerful tools for business and I'm sure can be very helpful for other organizations with different endeavors. I was extremely impressed with \[sensitive content hidden\] from Text who went the extra mile to help us set up the tool. He is very knowledgeable and gracious. Cons: Initially, learning how the system works was very confusing. It took several chats with live transfers to specialists to clarify the best solution for us. Once we met \[sensitive content hidden\], everything fell into place. Vendor Response Thank you for your feedback! We’re glad to hear you’re impressed with the Text platform and its live chat capabilities, and that it’s already showing value for your business. We also appreciate your kind words about our team member - we’ll be sure to share them. We understand the initial setup could feel confusing and are working to make onboarding smoother. Great to hear everything came together, and we’re here anytime you need further support! Replied April 2026 Read More Showing 1 - 10 of 29 Reviews Load More Reviews ## Text Popular Comparisons [WhatsApp vs Text](https://www.softwareadvice.com/compare/285733-whatsapp/vs/530456-Text/) ## Other Top Recommended Customer Service Software [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18785) Recently recommended **143** times [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (243) Recently recommended **138** times [SAP Customer Experience](https://www.softwareadvice.com/crm/sap-customer-experience-profile/) **4.3** (245) Recently recommended **20** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **9** times Stuck Between Options? Our experts can help you compare Text with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice