--- title: "Complyr Software Reviews, Demo & Pricing - 2026" description: "Review of Complyr Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/product/533516-Complyr/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Complaint Management Software](https://www.softwareadvice.com/crm/complaint-management-comparison/) / Complyr Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Complyr Review From £49-£89/month 3 plans Wondering if Complyr is right for your organization? Our Complaint Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview Complyr No reviews yet Pricing Starting at £49.00 per user per month ### About Complyr Complyr is complaint management software for organisations across sectors that need a structured way to handle complaints without relying on spreadsheets, shared inboxes and disconnected files. It is designed for complaint handlers, managers, operations and compliance teams. Handlers can organise investigations, assign actions and keep cases moving. Managers and compliance teams gain clearer oversight of case progress, ownership and outcomes, with structured records and reporting to support complaint governance. Complyr also offers subject access request (SAR/DSAR) case management for data protection teams. Its design draws on more than 20 years of financial services complaint handling experience. Each complaint is kept in a structured case file from initial capture to final response. Teams can log cases directly or through online forms, record notes and evidence, attach documents, assign actions and keep correspondence alongside the investigation. Handovers remain within the record, making it easier for another handler or manager to pick up a case. Document templates can use case data to prepare responses, while activity logs show how the case progressed. Workflows can be fully... configured for different complaint types and existing processes. Authorised users can set stages, statuses, actions and flags, then update them as requirements change. Configuration in Complyr does not require IT knowledge and can be done in-house. There is also the option to engage Complyr professional services to help with setup (automatically included within the Enterprise plan). Clear next steps help handlers keep investigations moving, while managers can see overdue actions and cases needing attention. In plans that include it, the secure case portal lets customers and invited third parties exchange messages and files. Teams control external access, while internal case records stay private. Keeping communication linked to the complaint gives handlers a more complete record and reduces time spent searching inboxes or chasing updates. Reporting uses data captured during case handling, rather than a separate spreadsheet exercise. Dashboards and available analytics show complaint volumes, progress, overdue actions, outcomes and recurring issues. Managers can identify root causes, focus improvements and maintain oversight across their complaint operation. Financial services teams can configure workflows around FCA DISP complaints, keep evidence and decision rationale connected for Financial Ombudsman Service submissions, and use complaint data to support Consumer Duty oversight. Data protection teams can use the SAR/DSAR solution to track response deadlines, assign work, keep request records together and share files securely with data subjects. Complyr offers Starter, Professional and Enterprise plans for different team sizes and needs. Case management and configurable workflows are available across plans; online forms, the secure portal, document generation and custom analytics depend on tier. Historic data import and custom dashboards are available on selected plans or as add-ons. Starter and Professional prices and features are published online, while Enterprise pricing is available on request. Support includes a Help Centre, online tutorials, online live sessions and email contact. Guided onboarding options are available for teams that want help getting started. Do you work for Complyr? [Manage this product listing](https://www.g2.com/products/complyr/claim_requests/new?auto=true) Wondering if Complyr is right for your organization? Our Complaint Management Software selection experts can help you in 15 minutes or less. ## Complyr User Interface ## Popular Complyr Alternatives Main Product Complyr No reviews yet Ratings Breakdown - Ease of use - Value for money - Customer support - Functionality Pricing Starting at £49.00 per month Get Price Alternative Product [MasterControl Quality Excellence](https://www.softwareadvice.com/manufacturing/mastercontrol-profile/) 4.5 [(580)](https://www.softwareadvice.com/manufacturing/mastercontrol-profile/reviews/) Ratings Breakdown - 4.14Ease of use - 4.16Value for money - 4.46Customer support - 4.18Functionality Pricing Available upon request Get Price Alternative Product [HelpDesk](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/) 4.6 [(184)](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.40Value for money - 4.53Customer support - 4.41Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4116)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) 4.5 [(2216)](https://www.softwareadvice.com/crm/zoho-desk-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.46Value for money - 4.30Customer support - 4.46Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [Gladly](https://www.softwareadvice.com/call-center/gladly-profile/) 4.8 [(140)](https://www.softwareadvice.com/call-center/gladly-profile/reviews/) Ratings Breakdown - 4.87Ease of use - 4.80Value for money - 4.85Customer support - 4.78Functionality Pricing Available upon request Get Price ## Complyr Pricing and Plans Complyr has three plans. Starter is £49.00/user/mo billed monthly. Professional is £89.00/user/mo billed monthly. Enterprise is custom-priced. Starter £49.00 per user, per month Starter is Complyr’s complaint management software plan for one team of 3–5 users. The subscription term is 12 months, with a choice of monthly or annual billing. It costs £49 per user per month when billed annually, or £57 per user per month when billed monthly. The plan includes structured complaint cases, configurable workflows, action lists, real-time dashboards, time-stamped case notes, secure file storage and audit logs. It helps small teams move from spreadsheets and shared inboxes to a structured case record. … Starter plan includes: - Structured Complaint Cases - Fully Configurable Workflows - Action Lists and Overdue Tracking - Real-Time Dashboard - Case Flags and Statuses - Time-Stamped Case Notes - Secure File Upload and Storage - Unlimited Cases - Help Centre and Online Tutorials Professional £89.00 per user, per month Professional is for 5–20 users across up to three teams. The subscription term is 12 months, with a choice of monthly or annual billing. It costs £89 per user per month when billed annually, or £105 per user per month when billed monthly. The plan includes all Starter features plus a secure case portal, internal team messaging, public case forms, document templates and generation, custom reporting and data export. Guided onboarding is included. It gives teams more ways to coordinate cases, gather evidence and maintain oversight as complaint volumes grow. … Professional plan includes: - All Starter Plan Features - Secure Case Portal and Messaging - Custom Public Case Forms - Document Templates and Generation - Custom Reporting and Analytics - Internal Team Messaging - Single and Bulk File Download - Guided Onboarding Enterprise Custom Quotes Available. Enterprise is for organisations managing complex complaint operations across teams or regions. It supports unlimited teams and users, with a minimum of seven users and a 12-month subscription term. Pricing is available by custom quote. The plan includes all Professional features, plus advanced workflow logic, custom dashboards, scheduled reports, tailored support, custom integrations and historic data import. Custom configuration and initial on-site onboarding are included to help teams set up Complyr for more complex processes. … Enterprise plan includes: - All Professional Plan Features - Advanced Workflow Logic - Custom Dashboards - Scheduled Reports - Custom Integrations - Historic Data Import - Custom Configuration Support - Initial On-Site Onboarding - Tailored User Support Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does Complyr pricing compare to alternatives? Complyr's starting price is £49.00/user/month. Explore how its pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | ComplyrNo reviews yet | £49.00 /user/mo | Not available | Not available | N/A | | [MasterControl Quality Excellence](https://www.softwareadvice.com/manufacturing/mastercontrol-profile/)4.5[(580)](https://www.softwareadvice.com/manufacturing/mastercontrol-profile/reviews/) | $12,000.00 /user | Not available | Not available | 4.2 | | [HelpDesk](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/)4.6[(184)](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/reviews/) | $29.00 /user/mo | Available | Not available | 4.4 | | [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/)4.4[(4,116)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) | $55.00 /user/mo | Available | Not available | 4.2 | | [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/)4.5[(2,216)](https://www.softwareadvice.com/crm/zoho-desk-profile/reviews/) | $9.00 /user/mo | Available | Available | 4.5 | ComplyrNo reviews yet * * * Starting price £49.00 /user/mo Free trial Not available Free version Not available Value For Money N/A - [MasterControl Quality Excellence](https://www.softwareadvice.com/manufacturing/mastercontrol-profile/)4.5[(580)](https://www.softwareadvice.com/manufacturing/mastercontrol-profile/reviews/) * * * Starting price $12,000.00 /user Free trial Not available Free version Not available Value For Money 4.2 - [HelpDesk](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/)4.6[(184)](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/reviews/) * * * Starting price $29.00 /user/mo Free trial Available Free version Not available Value For Money 4.4 - [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/)4.4[(4,116)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) * * * Starting price $55.00 /user/mo Free trial Available Free version Not available Value For Money 4.2 - [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/)4.5[(2,216)](https://www.softwareadvice.com/crm/zoho-desk-profile/reviews/) * * * Starting price $9.00 /user/mo Free trial Available Free version Available Value For Money 4.5 ## Complyr Features - Popular features found in Complaint Management Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Feedback Management Interaction Tracking Issue Tracking Live Chat Prioritization Quality Assurance Self Service Portal Support Ticket Management - More features of Complyr Access Controls/Permissions Activity Dashboard Activity Tracking API Assignment Management Audit Trail Canned Responses Case Management Chat/Messaging Collaboration Tools Customer Complaint Tracking Customizable Forms Customizable Reports Customizable Templates Data Import/Export Email Templates Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Reporting/Analytics Reporting & Statistics Routing Service Level Agreement (SLA) Management SSL Security Tagging Third-Party Integrations Workflow Management ## Complyr User Reviews No Reviews Yet Be the first to review Complyr ## Complyr Popular Comparisons [MasterControl Quality Excellence vs Complyr](https://www.softwareadvice.com/compare/142000-mastercontrol/vs/533516-Complyr/) ## Other Top Recommended Complaint Management Software [Granicus Service Request Management (OneView)](https://www.softwareadvice.com/crm/rock-solid-profile/) **0.0** (0) Recently recommended **10** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4116) Recently recommended **3** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (805) Recently recommended **1** times [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) **4.5** (3494) Recently recommended **0** times Stuck Between Options? Our experts can help you compare Complyr with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice