--- title: "CustomerEagle.com Software Reviews, Demo & Pricing - 2026" description: "Review of CustomerEagle.com Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/product/560022-CustomerEagle-com/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / CustomerEagle.com Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # CustomerEagle.com Review From €24.99-€84.99/month Free version Free trial 5 plans Wondering if CustomerEagle.com is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview CustomerEagle.com No reviews yet Pricing Starting at €24.99 per user per month ### About CustomerEagle.com CustomerEagle is an AI-native customer support platform for support leaders who need to answer more customers without adding headcount, and who do not want a chatbot that guesses. How the AI works: every answer is grounded in your own help centre, documents and crawled website, and shows the article it came from, so your team and your customers can verify it. When the AI is not confident, or the customer asks for a person, the conversation lands in a shared inbox with the full context, detected intent and sentiment, and a suggested reply. You can test the AI in a simulator before going live, and a knowledge-gap report shows which questions it could not answer. Channels in one inbox: website chat widget, email, WhatsApp, Messenger and Instagram, plus a public help centre. The AI Voice add-on answers phone calls from the same knowledge, with a visual call-scenario builder, transfers to humans and call analytics. For online stores: connect Shopify or WooCommerce and the AI can look up orders and shipping status for the verified customer. Refunds and order edits are proposed by the AI and executed only after a person approves them. Connectors for bol.com, Sendcloud, PostNL, DHL Parc... el, MyParcel and Moneybird are included. For agents and managers: copilot drafts, tone rewrite, thread summaries and live translation; round-robin routing, SLA policies, workflow automations, proactive rules and CSAT surveys; tasks and a team planner with list and board views; contacts, companies and lifecycle in a built-in CRM; analytics on resolution rate, response time, per-agent performance and cost per AI resolution. Admin and security: SSO/SAML, SCIM provisioning, role-based access, audit log, public API, webhooks, Zapier and a WordPress plugin. Hosted in the EU with GDPR data-processing terms and an EU AI Act transparency page. The product is available in English, Dutch, German, French and Spanish. Typical customers are Shopify and WooCommerce stores, SaaS companies and service businesses with 1 to 200 agents. Set-up takes minutes with one script tag or the Shopify and WordPress apps; no onboarding call is required. Pricing: a Free plan with no time limit, then Standard, Professional and Premium per agent seat, each with a monthly allowance of AI resolutions. Paid plans come with a 30-day free trial and no credit card. Do you work for CustomerEagle.com? [Manage this product listing](https://www.g2.com/products/customereagle-com/claim_requests/new?auto=true) Wondering if CustomerEagle.com is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## CustomerEagle.com User Interface ## Popular CustomerEagle.com Alternatives Main Product CustomerEagle.com No reviews yet Ratings Breakdown - Ease of use - Value for money - Customer support - Functionality Pricing Starting at €24.99 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(1005)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.99Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.6 [(803)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.43Value for money - 4.54Customer support - 4.34Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3486)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.34Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) 4.7 [(298)](https://www.softwareadvice.com/remote-support/ninjarmm-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.60Value for money - 4.67Customer support - 4.52Functionality Pricing Available upon request Get Price Alternative Product [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) 4.5 [(2216)](https://www.softwareadvice.com/crm/zoho-desk-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.46Value for money - 4.30Customer support - 4.46Functionality Pricing Starting at $9.00 per month Get Price ## CustomerEagle.com Pricing and Plans Starting price: €24.99 per month Free Trial Free Version Free €0.00 per user, per month Plan includes: - 1 shared inbox - Website chat widget - 25 one-time AI resolutions - 500 assist credits/month - Up to 5 agents Standard €24.99 per user, per month Plan includes: - Up to 25 agents - 2 shared inboxes - Live chat, Messenger & Instagram - 50 AI resolutions per seat/month - 1 store integration (Shopify or WooCommerce) - Basic workflows & 1 SLA policy Professional €49.99 per user, per month Plan includes: - Up to 50 agents - 5 shared inboxes - WhatsApp messaging - 150 AI resolutions per seat/month - AI drafts, tone rewrite & translation - AI email auto-reply - All integrations incl. Shopify & WooCommerce - Round-robin routing & Team Planner Premium €84.99 per user, per month Plan includes: - Unlimited agents & inboxes - 350 AI resolutions per seat/month - Unlimited workflows & SLA policies - SSO/SAML & SCIM - Multiple routing types - Dedicated onboarding specialist - Strategic account manager Enterprise Pricing available upon request Plan includes: - Dedicated Customer Success Manager - Everything in Premium - Unlimited AI resolutions - Custom AI model tuning - Custom integrations & SLA Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## CustomerEagle.com Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of CustomerEagle.com AI Copilot AI Summarization AI Text Generation API Attachments/Screencasts Automated response Automated Responses Autoresponders Chatbot Conversation Intelligence CRM Customer Database Customizable Branding Data Import/Export Data Security Email Management Email Templates Email to Case Generative AI Inbox Management Interaction Tracking IVR Key Performance Indicators Knowledge Base Management Language Detection Live Chat Mobile Access Mobile App Mobile User Support Multiple Data Sources Natural Language Interaction Performance Metrics Prioritization Proactive Assistance Queue Management Real-Time Chat Reporting Reporting & Statistics Secure Data Storage Single Sign On Social Media Integration Support Ticket Management Surveys & Feedback Task Automation Third-Party Integrations Ticket Collaboration Ticket Creation User Experience Ticket Management Ticket Response User Experience User, Role, and Access Management Voice Voice Recognition Workflow Workflow Automation ## CustomerEagle.com Integrations WooCommerce Integration rated undefined from -1 review WhatsApp Integration rated undefined from -1 review Slack Integration rated undefined from -1 review Instagram Integration rated undefined from -1 review Shopify Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review See all 10 integrations ## CustomerEagle.com User Reviews No Reviews Yet Be the first to review CustomerEagle.com ## Other Top Recommended Help Desk Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (298) Recently recommended **29** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.6** (803) Recently recommended **17** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4094) Recently recommended **12** times [Vivantio](https://www.softwareadvice.com/help-desk/vivantio-pro-profile/) **4.3** (178) Recently recommended **8** times Stuck Between Options? 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