--- title: "Copper Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Copper. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Copper is a good fit for you!" source_url: "https://www.softwareadvice.com/product/63221-Copper/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / [Copper](https://www.softwareadvice.com/product/63221-Copper/) / Copper Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/63221-Copper/) Reviews [Alternatives](https://www.softwareadvice.com/product/63221-Copper/alternatives/) # Copper User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 622 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.3/5 - Value for money: 4.1/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 367 reviews (59%) - 4 stars: 178 reviews (29%) - 3 stars: 40 reviews (6%) - 2 stars: 20 reviews (3%) - 1 star: 17 reviews (3%) ### Most mentioned pros - It's integrations with Google workspace streamlines every aspect of the sales process and has even streamlined our servicing and policy renewal process. - We can track notes on our clients, organize new inquiries for our services, and have increased communication between team members as a result. - However, the best feature is Copper's ability to sync with my Gmail-based work account, capturing all conversations with clients. ### Most mentioned cons - I know it's not, but the act of going into the filter menu, changing pre-existing filters, and then pressing "update filter" *feels* hard to reverse. - Emails will auto link to incorrect opportunities with the same contact. - This can be frustrating for users who need comprehensive reporting capabilities, as it restricts the ability to analyze and gain insights from all available data. ## Copper customer reviews Showing reviews 1-25 of 622 (page 1). ### Copper is very helpful - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The customer service team is very responsive, and Copper has helped me become 10x more productive. I recommend it to everyone, particularly for sales and client relations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the task manager and ease of keeping track of contacts. Tags help me stay organized, and adding custom fields to every record type is very helpful. #### Cons Sometimes it runs a little slow. I can't merge duplicate companies without scrolling through the entire list. --- ### Good intro platform with some external tracking shortcomings. - Overall rating: 4/5 - Reviewer: Brett W. - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: less than 1 year · monthly - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have since moved away from Copper, though it's probably a good solution for a small business getting into the CRM game. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Generally easy setup, though the effort was more on getting my team to adopt the platform. So that's more on us than Copper. #### Cons Inability to ingest UTM tracking parameters natively. We had to use a 3rd party tool in order to connect the attribution dots. #### Vendor response Thanks for the feedback. We’ve added attribution and UTM tracking to our product request process, and we will explore ways to make tracking easier. Appreciate you helping us improve! Replied July 2025 --- ### Copper - The Real MVP - Overall rating: 5/5 - Reviewer: Paul S. - Industry: Insurance - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall Copper has been an invaluable partner to the agency. A month after implementing it our sales skyrocketed and have been growing ever since. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Copper has made managing my insurance sales pipelines an absolute dream! It's integrations with Google workspace streamlines every aspect of the sales process and has even streamlined our servicing and policy renewal process. Coppers interface is polished and very user friendly. #### Cons I wish I had more control over automatons, this isn't as much as a dislike than it is a wish I had. Copper is constantly developing so I'm sure it's only a matter of time before more customization comes to their automatons. #### Vendor response Hi Paul, Thank you so much for sharing your feedback. We love to hear that Copper has helped you streamline your process, better capture your operations and grow your business. We appreciate the feedback on automations and I'll share it with the team. We're continuously looking for ways to improve our features, and we may reach out to you in the future for product feedback! Melanie at Copper Replied November 2025 --- ### Get all you need to handle your sales opportunity - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Insurance - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I really appreciate this CRM and since I use it I experienced several improvements. Cooper was my greatest choice to handle with sales opportunity. The price maybe too high when compared with others softwares as soon? Maybe. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros Still easy to use, although with the necessary improvements it is starting to get complex. But I say that they are in the right balance between increasing functionality and ease of use of the software. frequent updates make the system more complete whether it's desktop or Android application. #### Cons Help library is not sufficient to solve or explain common questions. Projects feature could be more useful in order to helping to handle won or loose opportunities. And Projects not all integrated with the rest of functions. I don't know why. AI not arrived at Cooper too. --- ### Copper - A Very Good CRM. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Architecture & Planning - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have had a good experience with Copper. Since my firm runs on Google workspace it is a seamless experience. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the integration with Google Workspace and the overall functionality of it. It has given me clarity abut my pipeline. #### Cons I really don't have any negative comments about Copper. Its the first CRM I've used - I have nothing else to compare it to. #### Vendor response Hi David, thank you so much for the kind review! Replied July 2025 --- ### Perfect for SMEs. - Overall rating: 5/5 - Reviewer: Stephen M. - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent! HubSpot had too much of a learning curve. We were up and running with Copper in one day. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's a simple integration with the Google tools we already use. #### Cons It can be buggy sometimes. Adding emails from Gmail was simpler before they started moving things around. --- ### Excellent CRM with tremendous features without the over-engineering - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Copper has been a great solution for our smaller company (13 FT employees). We can track notes on our clients, organize new inquiries for our services, and increase communication between team members as a result. We use Google Workspace, and the integration has been seamless, especially regarding our calendar sync. The connection to everyone's email is a huge time-saver, and it's extremely helpful to review something in my inbox and have their Copper profile pop up on the screen. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Copper has been a great solution for our smaller company (13 FT employees). We can track notes on our clients, organize new inquiries for our services, and have increased communication between team members as a result. We use Google Workspace, and the integration has been seamless, especially regarding our calendar sync. #### Cons Email Templates could be easier to use and more robust --- ### Meh is pretty accurate - Overall rating: 3/5 - Reviewer: Jon Z. - Industry: Staffing and Recruiting - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Describe your overall experience with Copper: meh #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros simple UI, good integration market for automating related tools #### Cons simple UI is also clunky and at times nonfunctional the gmail extension breaks some basic gmail functionality which I reported probably 2 years ago at this point, with no resolution the customer service is slower than before and literally no one wants to talk to a bot the reporting tools are rudimentary, and i follow a concise 26-step process using the Copper API to extract customer emails when breaking down by certain criteria... not exactly user-friendly --- ### So intuitive, there's virtually no learning curve - I'm amazed. - Overall rating: 5/5 - Reviewer: Richard H. - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Copper is designed so efficiently that its use is done intuitively. There's, quite literally, no real learning curve to speak of, yet it is very powerful and let's me get things done very quickly without wasting my time on figuring out how to use the product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros How incredibly easy it is to use yet how powerful it is. Its design is so intuitive that there really isn't a learning curve, I understood it instantly! #### Cons It doesn't allow me to customize the product as much as I'd like. I've designed software in the past and I tend to change software to suit my unique needs. --- ### Copper is Queen - Overall rating: 5/5 - Reviewer: Finances T. - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am in Copper every single day. It keeps me on task and I can check in on what my colleagues are doing. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It tracks tasks, projects, people and companies. I can see the interactions my colleague have with customers and it is very customizable #### Cons It would be great if you could share a task with others, as in both people owning it. Or creating duplicate tasks. But its minor #### Vendor response We’re thrilled to hear you’re enjoying Copper! Great news — support for multiple task owners is on our roadmap, so stay tuned. Replied May 2025 --- ### Simple, Powerful Start-up CRM - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered We use copper as a CRM tool, a pipelining tool for fundraising, an ATS (applicant tracking system) for hiring, and a task management system for customer support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Copper is a fantastic CRM for startups leveraging Gmail that want seamless integration and an intuitive UI. Pricing is affordable in early plans, enabling startups to leverage Copper in their earliest days. #### Cons The brand needs a revamp – there are so many muted color, bland CRM tools. Copper *feels* like a fresher experience, and I wish their brand matched that new feeling. --- ### Great Product, good for productivity - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Copper is a great platform that works well for my needs and the needs of our company. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Copper is great because it integrates really well with google and the google suite. #### Cons I do not like that the app has very limited functionality. Doing sales on the go without my laptop is highly difficult. I rely on copper a lot to stay focused. --- ### I really enjoy working with copper - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Events Services - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use Copper everyday with work. It has information on every event we book. Mostly I have an exceptional experience. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I like how vast it is. How much information is handy. #### Cons I find it somewhat frustrating to search Copper. Especially for events with multiple dates. --- ### Copper review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Design - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very helpful and beneficial! Always helps me accomplish my tasks in a timely manner! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how it keeps everything so organized and neat! #### Cons There is nothing I dislike. I think it does a fantastic job. --- ### Good Platform Interface But Needs Improvement - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Financial Services - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, it has potential but needs work. They are adding features, but some of them should have been there from day 1 #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Love the user interface and the addition of features like automated emails recently #### Cons Seems to fall behind in functionality compared to industry leaders like Salesforce --- ### Easy to use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Market Research - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Without a doubt, Copper is the greatest. Despite being simple to use and easy for the team to embrace, it has a lot of power below. #### Cons Records that are inadvertently erased cannot be retrieved. If you unintentionally erase all of your contacts without performing a manual backup, that's bad. --- ### Copper CRM, a true industry winner in the making. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Media Production - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, it's about the people. The people at Copper are amazing and if there's any investors who have yet to pour in, consider doing so because that's the most important part. Pour into the people and the tech will follow. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros How attentive they are in helping you and most recently their drive to further improve the platform. They're growing into becoming a major player. #### Cons The interface and some of the intel features. Seemed too rigid and lagged behind some other players but they're addressing all that now and quickly at that. #### Vendor response Thank you Jason! It's feedback like this that keeps us pushing to deliver the best experience possible. We hear you on the interface and intel features, and we're actively making strides to enhance those areas. Thanks again for your support and for being part of our journey! - Jessica, VP Marketing Replied October 2024 --- ### Copper Has Failed - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered A CRM is a great thing, but Copper has not delivered! The software is unreliable, the customer service has fallen short. What we were promised is not what we have received. It is too bad, because I love a lot of the features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It is easy to use, once you get the hang of it. Good customization. Phone App. Copper integrates with all things Google. #### Cons The Software isn't solid! In a matter of 6 weeks the CRM has had 2 major malfunctions, called "bugs" according to Copper support staff. 1)People Records Malfunction - I am the admin of this software and the person responsible for uploading 28 years of Legacy Data (all of our customer records). In attempting to update some of the outdated contact info changing phone numbers and addresses, emails etc. which I populated into Copper from various spreadsheets, work order lists, Quick Book records, and email contact lists. The "People" records began to malfunction; phone numbers literally began jumping around. Example, I would open someone's customer's record and another customers number would populate, I would end up calling the wrong customer. Copper engineers have been "working" on this for a month, still no fix. 2.) Opportunity Pipeline Malfunction - Imports are mapping to the wrong Pipeline. I have hundreds of business opportunity records, Google sheet based spreadsheets, that I am attempting to import (bulk) thousands of cells of data to the CRM, despite properly mapping the import (correct methods on my part) this crucial business information imports to the wrong pipeline & tons of data is lost in the process. This is huge, if you can't import and map your customers spreadsheet records (bulk) you have to hand enter each record. What should take 5 mins will take days/weeks/months! This has been going on for over a week now, and no one at Copper seems to care. #### Vendor response Thank you for the honest review, Bronwyn. This is beyond helpful and we'll be taking your feedback to the team and look into improving where we were unable to provide a stellar user experience for you. Replied September 2019 --- ### Copper for Small Business - Overall rating: 4/5 - Reviewer: Michael B. - Industry: Building Materials - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I like Copper, it is easy to use and integrated with Gmail. Cloud base allows use any place in the world. Accounts and analysts (people who do nothing but watch what I do) love looking at my copper but hate putting information in system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1. Organizes leads, people, and anything for sales. 2. sends reminder emails about presentation or phone call. 3. cloud based, can be done anywhere 4. Task managment 5. easy input with enough infomration on clients. Sometimes find info on leads online. #### Cons 1. Can't same attachments for emails. 2. Does not integrate with LinkedIn (App for LinkedIn mixing is terrible). 3. Not enough time to use because focoused on other things for small busines. --- ### A great CRM for a small to mid-sized company - Overall rating: 4/5 - Reviewer: Josh M. - Industry: Financial Services - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered Copper has been a great experience overall. Their Customer Success Managers are the most helpful, prompt and friendly people whenever there's a hiccup with Copper. The price per user is a bit expensive #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I like most about Copper is its built-in connectivity to all things Google. Auto-logging calendared events, easily adding files to records from our Google Drive, using the Copper add-on to easily push data out to Google Sheets and then Google Data Studio...it's great. #### Cons I believe Copper needs to focus on tightening up existing features before rolling out new features to compete with other platforms. There's a delicate balance between building new things and maintaining what already exists and I feel that sometimes their focus is too dedicated towards building new. --- ### Too Glitchy and Poor Support. - Overall rating: 1/5 - Reviewer: Greg H. - Industry: Computer Software - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered Let me be clear, this product has great potential, and is almost good enough. But after multiple bad experiences with support, and an apparently stagnated development calendar, and very serious glitches, I suggest people stay away for a few years till this software can grow up a little. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros What I like is the idea. This should be a great software. But the key features it lacks and the DISMAL support team make it not worth the money. #### Cons 1. Support is terrible. They use zendesk for their support and the people reading the support tickets seem to struggle with helping. Here are a few examples: a: We changed our domain name. All we needed to do was update our usernames to have the new domain on them. THEY COULD NOT DO THIS. I had to request this change - literally just updating our email addresses - 3 TIMES before somebody finally said it could be done. The first two people just said that it was impossible. The third person said it was do-able but it required adding additional users, and deleting old users, which unassigned all the work. Is it that hard to update a database? b. When one user made changes to the opportunity stages, we lost several opportunities even though the software claimed that opportunities would just be moved to adjacent stages. What's the point of sales software that loses track of opportunities?? When I reached out to support they said: "Unfortunately, there is no way for us to recover any deleted records in your account if this is already been accidentally or intentionally deleted by someone. [in other words, this is all your fault, not ours] We recommend exporting your opportunities/records weekly so you have a fresh back up when you need." Again, what's the point of using your software if we are supposed to keep the data on our side and normal use of your software causes it to break? Dumb. Dumb. Dumb. 2. Reporting is totally sales focused and doesn't help at all with regular task and project management. There is no way to see which team members are doing their work, or to generate reports on average time spent on tasks. Some valuable KPI data is not available in the sales related reports, either. Like how about we get a report to show the average time to close a lead? There is so much valuable data that we simply can't access. 3. Messy messy messy. The screen is just jammed packed with data, much of it useless, and it's difficult to find the data you want. Accordions inside of tabs inside of pop-ups? Really? Is that the best way to access the tasks associated with a client? It shouldn't take 3-4 clicks to get to a teeny tiny truncated accordion window of information. We should be able to see and sort through data related to a client within the main window. Bad design. --- ### If you have Google, Copper is the crm you need - Overall rating: 4/5 - Reviewer: Estefany P. - Industry: Transportation/ Trucking/ Railroad - Company size: 201-500 employees - Product usage: 1-3 years · weekly - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use Cooper to keep in order all the management of activities and projects of the company. What I love about this tool, is that it pairs perfectly with all google products, making it functional and perfect for keeping emails, calendar, alerts and more in order and up to date. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The platform allows you to create a profile for each client, obtaining data not only from Gmail, but also from google. It also allows to make calls from the profile of each client, as well as having all the history of conversations, appointments, past and future. We can also create flows of activities easy to work with the drag and drop option. #### Cons The process of integrating other applications, which are not associated with google, was difficult for us, but customer service knew how to guide us to solve it. Its learning curve can be high, due to its overwhelming design, maybe if they improve its interface, it would be friendlier to use. --- ### Copper, formerly ProsperWorks - Great tool for G Suite/Google Apps Users - Overall rating: 5/5 - Reviewer: Mark B. - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros I've used Copper (under its original brand) both as a freelance digital contractor and in an agency setting. I found the standalone app to work fine, but there's no comparison to how well it worked with gMail, Google Docs and other elements of G Suite. I read a Forbes article about the rebrand and apparently Copper signals a move for the company where their apps are on Google Cloud, and to better support G Suite, and that seems like great news. If you are an agency using G Suite it seems to be a no-brainer to use Copper to me. Especially for tracking emails and customer conversations related to opportunities. The rebrand caught me by surprise when I was looking for something for a client. The Forbes article sheds some light on the rebrand and evolution. I'm a little biased as I wrote an article once for ProsperWorks, but this review is strictly from my experiences with the app, and the company. They have great customer success follow-up and have many scheduled support resources/weekly webinars to ensure you get the best out of your investment. I don't sell this app, I just was happy with how easy it was to use the tool, I've worked with Dynamics CRM, Salesforce and other CRM apps and I stand by my appreciation for how great this app is for G Suite and for agencies. #### Cons I think the Copper rebrand is a sign of lots of changes for this solution, and the Forbes article says that there are positive changes to further align this solution with the Google ecosystem. I will say that the rebrand was news to me, but I haven't used the app in a month or so now since a recent contract ended . --- ### Congrats Copper! You are now officially the worst customer service!!! Great job being a FAILURE!!!! - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Capital Markets - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered I have emailed and used the customer service bot on the website over 20 times since July to ask a basic question. Copper refuses to answer my question. It is not humanly possible for a human to be as rude and stupid as the bot that never answers my question!!! In my 30 years in business Copper by far has the worst customer service on the planet!!! Even worse than Pac Bell had back in the 1990’s and it was not possible to have customer service as dumb as theirs until Copper came along!!!! #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Google Integration is what I liked the most! I used to love proper works then it became Copper. Taking away customer service is a major Blunder!!!! Don't do business with copper unless you have plenty of time to waste hours of your life and cost you and your business tons of money in wasted production time......... #### Cons Which dumb-ass executive wakes up one day and takes away customer service!!! Are you that ignorant that you believe your bot works???? #### Vendor response Hi Roger, Thank you for taking the time to share your feedback. We're sorry to hear you've had this frustrating experience, and will review our processes to ensure they deliver better support for our customers. I've shared your information with the customer support team and they will reach out directly to hopefully resolve this issue. Wishing you all the best, Melanie at Copper Replied January 2023 --- ### Copper goes great with Gmail - Overall rating: 4/5 - Reviewer: Erin G. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My company uses Copper because it integrates seamlessly with Gmail. I appreciate how I can see what is going on with customers because of the email tracking and feed. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The feed lets me know what is going on, and being able to edit records inside of lists is convenient. I also like the email tracking when it is functioning. #### Cons The reports are not very intuitive or easy to navigate, and the email tracking sometimes doesn't work. ---