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> Reviews of CRM Analytics. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if CRM Analytics is a good fit for you!

Source: https://www.softwareadvice.com/product/6441-Salesforce-Analytics-Cloud/reviews

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CRM Analytics Reviews

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[Overview](https://www.softwareadvice.com/product/6441-Salesforce-Analytics-Cloud/)

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# CRM Analytics Reviews

## Reviews Summary

## Overall Rating

4.3

* * *

## Ratings Breakdown

5

(40)

4

(32)

3

(4)

2

(2)

1

(2)

## Secondary Ratings

Ease-of-use

4.1

Customer Support

4.1

Value for money

4.2

Functionality

4.2

* * *

### Pros

"We are using Salesforce CRM analytics for our merchants to easily track their requests, complaints and services related issues, easily to access there previous records through his case id, easy to use after integration with our knowledge base"

"Additionally, its analytics features are never lacking. Although its features and services are highly customizable, it would be a great addition if the interface could also be customized to some extent."

"CRM Analytics was a great tool to keep me organized and informed."

### Cons

"Lacks Visualization tools found in other top products"

"CRM Analytics is expensive for small and medium enterprises."

"It has not be very adaptable for our specific needs as a database for our veterinary patients and clients."

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CRM Analytics Reviews, Pros and Cons - 2026 Software Advice