--- title: "Iru Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Iru. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Iru is a good fit for you!" source_url: "https://www.softwareadvice.com/product/71745-Iru/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Compliance Software](https://www.softwareadvice.com/compliance/) / [Iru](https://www.softwareadvice.com/product/71745-Iru/) / Iru Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/71745-Iru/) Reviews [Alternatives](https://www.softwareadvice.com/product/71745-Iru/alternatives/) # Iru User Reviews ## Reviews summary - Overall rating: 4.9/5 - Total reviews: 500 ### Secondary ratings - Ease of use: 4.9/5 - Customer support: 4.9/5 - Value for money: 4.6/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 446 reviews (89%) - 4 stars: 48 reviews (10%) - 3 stars: 4 reviews (1%) - 2 stars: 0 reviews (0%) - 1 star: 2 reviews (0%) ### Most mentioned pros - Much of the patching, policy enforcement, and configuration happens automatically in the background, which reduces the need for manual intervention and helps keep devices compliant without constant oversight. - Kandji has allowed us to meet and achieve our goals for software deployment, software patching, endpoint compliance, reporting, and integration with other SaaS systems. - What I appreciate most about Iru is its ability to centralize asset and license management in a clean and structured way. ### Most mentioned cons - Kandji comes with a lot of native available 3rd party application, and managing those can be very easy, but in a scalable environment it can get messy with their new assignment maps which give a good overview but as those are still missing a clear naming and structure capabilities this can cause issues - The only thing I like least about Iru is wanting to implement features that our other SaaS products offer, but being unable to because Iru doesn't support them—specifically, Dynamic SCEP, simplified PSSO setup, and account-driven user enrollment. - The platform lacks pre-configured blocklists for privileged utility programs, creating friction for ISO 27001 Control 8.18 compliance. ## Iru customer reviews Showing reviews 1-25 of 500 (page 1). ### Great MacOS MDM - Overall rating: 5/5 - Reviewer: Jeremy V. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Things are easier to manage now since they've rolled out assignment maps. My experience using Iru has been great. #### Cons On others MDM's like Jumpcloud, it's easier to push a script to a single machine. Having something like that on Iru would be good. --- ### One of the Most Intuitive MDM Solutions—Up and Running in Days - Overall rating: 5/5 - Reviewer: Chaz V. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We recently rolled out IRU, as our Mobile Device Management solution for Apple devices. During our evaluation process, we reviewed several platforms including Microsoft Intune, IRU, and Jamf. After careful consideration, IRU stood out as the solution that delivered the full range of functionality we required, while remaining within an affordable price range. From both a senior and junior engineer perspective, the platform is intuitive and straightforward to configure and manage. The setup experience was smooth, and the interface makes day to day administration simple without sacrificing depth or control. One of the key strengths for us was the ability to assign permissions based on our RBAC roles, allowing appropriate access across the team while maintaining governance and security. From an administrator standpoint, the visibility and control are excellent. From an end user perspective, the experience is seamless and minimally disruptive. We were able to complete the full onboarding process for all devices and users within a month, covering configuration, testing, and full rollout. Overall, IRU has proven to be a reliable, scalable, and cost effective MDM solution. I would highly recommend this platform to any company looking to manage their Apple device fleet efficiently and confidently. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is one of the most intuitive MDM solutions I’ve ever used. Unlike other MDM solutions, it required very little training, and we were up and running in a matter of days. #### Cons It would be much better if the Threats and Vulnerability modules were included in the main package, rather than offered only as additional add-on modules. #### Reasons for choosing Iru Price, ease of use, speed of onboarding and functionality. --- ### Best option for modern Apple fleet management - Overall rating: 5/5 - Reviewer: Ryan D. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Couldnt be happier with our decision to move to Kandji, they have been a huge value add to my tech stack and made Apple management much easier #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We started using Kandji's MDM service to help with managing our fleet of Apple products . We chose this solution because when comparing it with incumbents they had the least barrier to entry and the most functionality for the price . Since implementing it, we’ve seen improvements in compliance with our policies through enforcement and fewer tickets to the IT team regarding installing corporate software, and I especially loves how easy it is to deploy new apps and policies across the fleet. The support team is so quick to answer and willing to really hop in and help build out solutions #### Cons One of the challenges we've faced with Kandji is that since they are newer than incumbents like JAMF some third party providers dont have explicit instructions for setting up their products with Kandji and you have to work a bit harder to implement. #### Reasons for switching to Iru Needed more robust feature set with lower barrier to entry --- ### Reliable, Intuitive, and Powerful Endpoint Management - Overall rating: 5/5 - Reviewer: Adnan A. - Verified reviewer: Yes - Industry: Insurance - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been highly positive. Iru significantly reduced our manual IT workload, value for money in my opinion, its given us a much better visibility into our security posture. It is a robust, AI-powered platform that saves our team hours of administrative work each week. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of deployment, setting up and "Auto Apps" features are fantastic. It makes onboarding new employees incredibly fast, and the visual Assignment Maps are very intuitive. It takes a lot of the heavy lifting out of compliance and patching, especially for our Apple fleet. Providing top tier customer support where and when needed. #### Cons While it's great that they recently expanded to a cross-platform model, their Windows and Android management features are still maturing compared to their deep, historical Apple-native roots. Always a learning curve through this. Additionally the remediation on vulnerabilities aren't as easy to action where you would require to manually remediate through the user and not through the platform. #### Reasons for switching to Iru More control and security as part of our security remediation and audit tasks --- ### all in all, it´s very good - Overall rating: 4/5 - Reviewer: Jamie K. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Iru has been very positive. I use it frequently and enjoy working with it. The interface is clear and easy to understand, which keeps the learning curve low. Value for money is solid given the quality of the product and the responsive customer support. The ease of use is one of its strongest points, and device and client management features work reliably. The main area for improvement remains the activity/audit log and its filtering capabilities. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros What I like most about Iru is the intuitive user interface, which makes daily work straightforward and efficient. On top of that, the support team is impressively responsive and knowledgeable — issues get resolved quickly, which is a huge plus. #### Cons The activity log remains a significant weak point. It is very difficult to search through — there is no simple way to filter by keyword or by user. For example, if an admin performs an action in the console, you often cannot find any trace of it in the activity view. This makes auditing and troubleshooting unnecessarily cumbersome. #### Reasons for choosing Iru UsabiltyWe chose Iru primarily because of its clean and intuitive interface, which made onboarding straightforward for our team. Compared to alternatives, Iru struck the right balance between functionality and ease of use — it didn't feel bloated or overly complex. The quality of customer support was also a deciding factor; knowing that a competent team responds quickly gave us confidence in the product long-term. --- ### the value lies in its ease of use. - Overall rating: 5/5 - Reviewer: Trevor C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. iru is a fantastic product. its simple and quick. user friendly to users and admins alike, Iru combines great UI with a high technical ceiling to get companies enabled, deployed, and engaged. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love how easy it is to use and how quick the tool is to deploy. the self service options are fantastic for our employees as well. #### Cons i really wish it had a remote manager/ remote access feature. this is something that can really push a lot of admins to buy the software. additionally, i wish there were more intermediate app deployment options for users and an ability to notify a user when they have a new blueprint or app. finally, i wish they had better custom PPPC configuration options on mac. #### Reasons for switching to Iru i was not here when the decision was made. i think cost was a large factor --- ### User-friendly MDM with an exciting cross-platform future - Overall rating: 4/5 - Reviewer: Marek P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience has been very positive. Iru has simplified our device management significantly. The combination of ease of use, responsive support, and the move toward a truly cross-platform solution makes it a reliable choice for our team. We are very satisfied with this solution. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The platform is incredibly user-friendly and intuitive. What I value most is their expansion into Windows management, allowing us to bring all our devices under one "roof." Additionally, the admin support is top-notch—having a direct chat right inside the application makes getting help extremely fast and efficient. #### Cons Currently, the Windows management side doesn't offer all the features we need just yet compared to the macOS side. However, seeing their development pace, I am confident that these missing features will be implemented in the near future. #### Reasons for choosing Iru We chose Iru primarily because of its competitive pricing and exceptional admin support. Unlike other complex solutions, their direct in-app chat support is a huge advantage—it's incredibly easy to get immediate help with any configuration. This combination of affordability and having an expert available at your fingertips made it a much better fit for us than more expensive and over-complicated alternatives. #### Reasons for switching to Iru We switched to Iru two years ago. At the time, we were looking for a more modern and streamlined way to manage our Apple fleet. --- ### Simple to use, deeply capable, and the best value for dollar I get period as an IT Manager - Overall rating: 5/5 - Reviewer: Topher O. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Exceptionally positive. From first onboarding, their support and engineering team have been reachable, knowledgeable, and so so kind and helpful. Their product team is innovative, and are adding the features that I as am administrator want to see. And when they do roll out totally new functionality like they have done somewhat recently with EDR, with vulnerability management, and with cross-platform device management - it is EASY to show my executive team why moving to Iru for those needs is the right choice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The first thing that drew my organization is was an MDM provider that is focused first and foremost on supporting our Apple-based ecosystem of devices - and Iru from day one has excelled at that. But as time has gone on and we have remained extremely happy customers, the platform has expanded to meet not just our Apple device management needs, but now cover our EDR needs, our vulnerability reporting, management for the few windows and android devices in our fleet - all while remaining easy to use, easy to navigate to where we need to go quickly, and constantly adding new quality of life features. They are committed to growth, not just into new sectors or categories - but to growing the product to make my job as an administrator using their tools easier and more effective. #### Cons give me D A R K M O D E please. I love your platform and the only thing that would make me love it more would be avoiding the flash bang of loading into my Iru dash from other white-on-black interfaces #### Reasons for choosing Iru feature set, focus on the Apple ecosystem, ease of setup and use, and access to high quality support and documentation #### Reasons for switching to Iru the focus and clarity of the product - prioritizing letting me do what I need to do quickly. Then the continual ongoing support and addition of new features has ensured I will remain a customer as long as possible. --- ### Iru Endpoint Management has been excellent for us - Overall rating: 5/5 - Reviewer: Shaun C. - Verified reviewer: Yes - Industry: Design - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Iru (formerly Kandji) has been an excellent MDM for us over the past four years. While we haven't explored the identity or vulnerability management side of things, they certainly have piqued my interest. I would recommend Iru. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One of the biggest things I like about Iru, besides the clean layout and ease of use, is assignment maps, which are a flexible way to assign different profiles to various machines without having to use multiple templates. #### Cons If there is anything I don't like about Iru, it would be the pricing. With the device count minimums, for smaller companies, it makes it harder to get budget approval. #### Reasons for choosing Iru We chose Iru over Jamf Pro due to reviews and ease of use and clean UI. #### Reasons for switching to Iru We needed more advanced profiles and to be able to comply with different frameworks like CIS/NIST. --- ### Completely recommended for staying secure and compliant - Overall rating: 5/5 - Reviewer: Gabriel E. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros EU servers, ease of use, range of features and migration plan from our previous provider for an MDM solution. #### Cons That, whenever a new major OS release happens, we need to remmeber and update the configuration to enforce the last OS version. #### Reasons for choosing Iru EU servers, range of features, pricing and compliance. #### Reasons for switching to Iru Range of features in the old product for achieving compliance. --- ### MDM That Simplifies macOS Management - Overall rating: 5/5 - Reviewer: Saranraj M. - Verified reviewer: Yes - Industry: Media Production - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with Kandji has been very positive. The platform significantly simplified macOS management and compliance, reducing manual work through automation and pre-built controls. Deployment was smooth, and end-user experience has improved with fewer support touchpoints. Kandji's focus on Apple-first design is clear, and support from their team has been responsive and helpful. For organizations deeply invested in the Apple ecosystem, Kandji delivers strong value and operational efficiency. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Kandji stands out for its modern and intuitive user interface, making macOS device management simple and efficient even for teams with limited Apple expertise. The pre-built library of security and configuration profiles (Auto Apps, Parameters, Blueprints) significantly reduces setup time and ensures compliance with industry standards out-of-the-box. The platform’s automation capabilities—such as auto-remediation, zero-touch deployment, and seamless integration with Apple Business Manager—greatly enhance operational efficiency. Kandji also provides excellent visibility into device health and compliance status through real-time dashboards and reports. Overall, it’s a well-designed solution built with the Apple ecosystem in mind. #### Cons While Kandji offers a polished and user-friendly experience, it currently lacks support for managing non-Apple devices, which limits its use in mixed-environment organizations. #### Reasons for choosing Iru Kandji was chosen primarily for its modern UI, ease of deployment, and Apple-native design #### Reasons for switching to Iru We transitioned from Workspace ONE to Kandji due to several operational and strategic challenges. --- ### Switching to Kandji/Iru - Overall rating: 5/5 - Reviewer: Frank W. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I was first attracted the ease of use, but later also fell in love with the update and patch management structures. The customer support is outstanding and for me, the switch to Iru has been good value for money. The transition from our old device management was simple and the Iru rep assigned to me knew all about all I had to do to make it happen. #### Cons I'm still finding it icky to navigate through large assignment maps, but other than that I'm a happy camper. #### Reasons for choosing Iru Iru was the best match for me and my company. Addigy and Mosyle are good products, but I got the sense that they are targeting/focusing on small businesses and eduction respectively. I wanted a stable replace for Jamf with mostly just the features I actually used. #### Reasons for switching to Iru Jamf was getting expensive, their customer support, that was top notch, completely dropped the ball and we also had lots of trouble with the database crashing, outages and sluggishness. --- ### The Kandji effect! - Overall rating: 5/5 - Reviewer: Sunil K. - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The migration from JAMF to Kandji was a seamless transition for our team. The new platform's intuitive and user-friendly interface made it easy for everyone to adapt, leading to a very positive experience and a great value for the price! Overall, Kandji has provided a truly positive and efficient experience for our entire team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Since we've adopted Kandji, it's become a favorite tool across our team, mainly due to its versatility and ease of use. Key Features We Appreciate: Streamlined Device Management: Actions like managing, resetting, locking, or deleting a device are straightforward and save us a significant amount of time. Powerful Integrations: The built-in API connections allow us to expand our automation capabilities, making our workflows more efficient. Excellent Customer Support: The support team is consistently responsive and helpful, which has made a huge difference for us. Efficient Blueprint System: The ability to use multiple blueprints is a game-changer. It makes updating and triggering patch management easy, and allows us to deploy specific configurations to different departments or user groups seamlessly. #### Cons Nothing comes to mind, we always look forward to NEW features being added to the platform which keep things fresh. #### Reasons for switching to Iru Was something suggested by one of partners in another firm --- ### Do not look further for your Apple MDM - Overall rating: 5/5 - Reviewer: Luca M. - Verified reviewer: Yes - Industry: Research - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am rarely as excited to talk about a product as I do with Kandji, but there are very few products and solutions on the market that completely overshadow their second best. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I started with Kandji a few years back, when they were still at the seeding stage. At the time I had tested Intune, Jamff and Hexnode but I was immediately struck by the ease of use and the lightning fast communication between Kandji and my devices. Besides the extensive knowledge base, I found that customer support was knowledgeable and helpful, they helped me to go through some scripts that allowed me to fully customise my profiles. I can now update and patch my iOS and MacOS devices with complete effortlessness. I am Kandji's first fan and from what I can see, Iru thought the same as I did and are starting to build on this fantastic product. #### Cons Kandji was more expensive than other solutions when I picked it, especially when compared to Jamff that has offers for the education and government sector. This is however largely offset by the performance of the product, and justified by the fact that every penny put into kandji goes into the development of this first-in-class state of the art platform. #### Reasons for choosing Iru I used and tested these other products but Iru/Kandji MDM worked effortlessly, was intuitive and connected to my remote devices within seconds. #### Reasons for switching to Iru Intune almost cost me ten iPads - which stopped communicating with the server --- ### Kandji, the best Apple MDM I have ever seen - Overall rating: 5/5 - Reviewer: Jevon D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great! No issues. If there are issues their customer service team is onyl a chat box away. The turnaround time is always commendable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User-friendly and comprehensive in what we want to do as a consulting company. The ability to push custom solutions through Kandji is an additional plus as a technical team, that is something we do day to day. A plus to it is also its ability to identify devices that are misconfigured, out of date in terms of updates and correct them whether automatically or through interaction from us. How could I forget this? The customer service is absolutely top tier! If anything, that is the one thing that will always be the difference maker between similar products. We value a top tier customer support team and that is Kandji! #### Cons Addtional pricing options for smaller companies. The minimum amount of devices per company should be revised as often times companies have far less apple devices vs let us say a Windows and Androdi devices. #### Reasons for choosing Iru Lack of options from a MDM standpoint. Limited in what we as a company are/were trying to achieve. Also, customer service, that was a key selling point from Kandji. #### Reasons for switching to Iru Lack of options from a MDM standpoint. Limited in what we as a company are/were trying to achieve --- ### Simple and Reliable macOS Device Management - Overall rating: 5/5 - Reviewer: Nabil N. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, our experience with Iru has been positive. It’s a solid solution for managing and securing macOS devices, and it’s been reliable for our day-to-day needs. Support has also been responsive when we’ve needed help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Iru makes it easy to manage our macOS devices without a lot of overhead. Enrollment is smooth, policies are straightforward to configure, and the interface is easy to work with day to day. It does what we need without getting in the way. #### Cons Pricing can be a bit high as the environment grows, and some advanced features take a bit of time to fully explore, but nothing that has been a blocker for us. #### Reasons for choosing Iru We chose Iru because it was easy to use, quick to deploy, and felt like the best fit for managing our macOS devices. --- ### Great product, great service, great team - Overall rating: 5/5 - Reviewer: Frederik E. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Would definitely recommend it to any startups who care about compliance, security, and who are looking for a easy-to-use and manage mdm system #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use and dashboard simplicity - especially also it’s super helpful, caring and quick to answer support and tech team! The device management and update enforcement helps significantly us as we are pci dss certified startup and Kandji has been a great help! #### Cons One thing - being pci certified - is that there is no log drain that allows us to gather our Kandji logs into a single SIEM tool we use (all our other system/service provider logs are there). #### Reasons for choosing Iru Better support for macOS and iOS, and easier to use for startup. --- ### Very Happy With Kandji. Excellent MDM - Overall rating: 5/5 - Reviewer: Aaron A. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our experience with Kandji has been excellent. Everything works as expected without hassle! When I push commands or scripts through Kandji, it has the expected logs too. Support is an absolute bright part of the Kandji offering, with chat and knowledgeable reps who are happy to help and give a hand. Definitely a much better option than email based support, which can be common in MDM. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Kandji is quick to learn, great at managing Apple devices and doesn't take a lot of time. I've played with quite a few MDMs and most require a significant learning curve, with hidden surprises that impact users, and the admin is just supposed to somehow learn it. #### Cons I don't really have anything negative to say about the Kandji product. There is definitely room for new features or integrations, but the current setup is very solid. #### Reasons for switching to Iru Our previous vendor was pretty good, but was more complicated to manage than Kandji, especially the app library. We couldn't just set it up and basically forget it, we had to regularly apply new versions of apps as they appeared in the library, instead of just automatically updating within a set schedule. Addigy isn't a bad MDM, it just wasn't the best fit for a lean team. --- ### Our Kandji Experience - Overall rating: 5/5 - Reviewer: Justin M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The overall experience with Kandji has been great from start to finish - the onboarding process was smooth, daily use is straightforward, and their support team is consistently helpful. By reducing the complexity of our MDM, Kandji has freed up significant time for our techs to focus on other critical issues rather than with device management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like Kandji for its clean interface that avoids the complexity of many MDM solutions. The platform is intuitive enough that IT teams can start managing devices within hours without extensive training. Features like Blueprints and pre-built automation templates make it easy to get started, while advanced options remain accessible when needed, making it practical for both new and experienced administrators. Their support team is also very responsive and great to work with, which adds to the overall positive experience. #### Cons What I like least about Kandji is the lack of an agent that can pull real-time data or provide direct access to the system console. This limitation means you can't get immediate visibility into device status or troubleshoot issues in real-time, which can be frustrating when dealing with urgent problems. #### Reasons for switching to Iru We migrated away from Jamf because of recurring price increases. Despite its comprehensive feature set, the platform required significant time investment. --- ### Easy to Use and Reliable - Overall rating: 5/5 - Reviewer: Douglas L. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Iru has been really positive. It’s easy to use, the features work well, and device management has been smooth. One thing I really like is how changes made on the blueprint show up almost instantly on the devices, it makes tweaking things super quick and straightforward. There are a couple of small things that could be improved, like having more auto apps and being able to see the entire blueprint on one screen, but nothing that really gets in the way of day-to-day use. All in all, it’s been a solid, hassle-free experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer support and onborading with [sensitive content hidden] were honestly great and super easy. The system itself is really simple to use, nothing complicated, which is a big plus and a massive improvement from what we used to use. Device management works well and makes life easier, and the features in general just do what you need them to without any hassle. #### Cons Honestly, not much - just a couple of small things. It’d be great to have a bigger range of auto apps, and on the blueprint side, it’d be handy if we could see the whole blueprint on one screen. Even when you zoom all the way out, you still can’t see the full layout. #### Reasons for choosing Iru We went with Iru brcause it offered better value for money #### Reasons for switching to Iru It wasn't working for us a smoothly as we wanted. --- ### Kandji is indispensable! - Overall rating: 5/5 - Reviewer: Dan T. - Verified reviewer: Yes - Industry: Information Services - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Kandji was one of the easiest platforms to get going. We had a few initial goals in mind, first was to get a good out of the box experience with new Macs, and once we linked Kandji with Apple Business Manager, that was done. Second was to enable Mac users to use their Okta credentials on their machines so we didn't have separate usernames and passwords and, Mac accounts adhered to our organization's complexity policy and change requirements. Third was to enforce encrypted hard drives and to escrow the keys. Kandji obviously does so much more but our basic requirements were met on day one. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Kandji was very easy for us to implement and integrates with Apple Business Manager effortlessly. We were up and running with our first few test machines and some basic policies in just a couple of hours. #### Cons I honestly can't think of anything. Like most software, there is some learning curve and if you've never used a tool, you'll need a few minutes to understand context and to figure out what you need to meet your objectives. #### Reasons for choosing Iru Kandji seemed easier to get going and had better pricing. --- ### Good experience ! - Overall rating: 5/5 - Reviewer: Julien P. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've been using Iru for about three years now. From the first time I used it until today, I've been delighted with the product. It's intuitive to use, the features are relevant, and the support/sales teams are always available and very helpful (even in different time zone). #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, managed deployment, ease of device management, compatibility with a wide range of applications, the support. #### Cons The only think I'm thinking about (and it's not what I like or not) it's the agent. Maybe it could be practical to have some more options on the device side. Sometimes when we download an app on the self service, it takes a very long time before we have it install... and it the same when we want to re-install. --- ### Solid MDM with great support! - Overall rating: 5/5 - Reviewer: Anthony C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've used Kandji at two different companies now and it's been great at both. The visibility into what's happening across all our devices is excellent. The functionality covers pretty much everything we need for managing our Macs. It's made my job a lot easier and saved us a ton of time on device management tasks #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The support team is honestly amazing. Whenever I've reached out they actually get back to me quickly. The whole platform is super intuitive, which is huge because I don't have to spend forever training people on it. I really appreciate how customizable everything is. We're not stuck with one size fits all settings, we can actually make it work for our specific scenario. Also, the user community in Mac Admins is really active and helpful, which has saved me more than once when I needed to figure something out. #### Cons The pricing structure is a bit confusing and tier based but they work with ya. The vulnerability and threat detection features are pretty cool, but they're still fairly new so they're not quite as robust as I'd like them to be yet. I'm sure they'll get there though. One small thing that has bugged me for years haha, is that Xcode isn't in the auto apps list, which would make life easier for our devs since we have to manually handle that deployment. #### Reasons for choosing Iru Price, functionality, security, ease of use. --- ### IRU: Effortless for Most, Challenging at the Edges - Overall rating: 5/5 - Reviewer: Kiarash K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, it’s a no-brainer. With a bit of effort, almost anyone can use Kandji. The learning curve is far shorter than most competitors; it’s very much a “click here to go to the next page” experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Iru is simple to use and much faster to set up than most other MDMs. Policies apply reliably without needing endless custom configuration, and the documentation is excellent; clear, practical, and genuinely user-friendly rather than just a technical developer guide. #### Cons Simplicity has limits. Handling edge-case configurations can be harder compared to more conventional MDMs, where custom settings and transfers are easier. Community support also isn’t as broad, so finding solutions for niche problems can take longer. --- ### A must have for any organization that uses IOS devices. - Overall rating: 5/5 - Reviewer: Andrew D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Kandji has significantly improved our Apple device management process. It’s a reliable, scalable solution that gives us peace of mind and helps us maintain a secure, well-organized mobile fleet. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We've been using Kandji MDM to manage our Apple devices for a couple of years, and it's been a game-changer for our organization. The platform is extremely easy to configure, even for teams without deep MDM experience. The intuitive interface and guided setup make it simple to get up and running quickly, with minimal friction. One of the standout features is the ability to push out apps and updates remotely. This has saved us countless hours in manual installs and ensures that all devices stay current and secure with the latest software versions. The automation tools are incredibly powerful—what used to take hours now takes minutes. Equally important is Kandji’s robust tracking and oversight of our iOS devices. With more employees working remotely or in hybrid setups, keeping tabs on company devices is critical. Kandji gives us the visibility and control we need to monitor device compliance, enforce security policies, and react quickly if something goes wrong. #### Cons I would like to see location based tracking for our devices. If this is currently available, I have yet to discover it. ## More reviews [Next reviews](https://www.softwareadvice.com/product/71745-Iru/reviews/?page=2) --- Iru Reviews, Pros and Cons - 2026 Software Advice