--- title: "Salesforce Starter Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Salesforce Starter. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Salesforce Starter is a good fit for you!" source_url: "https://www.softwareadvice.com/product/82914-Salesforce-Starter/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / [Salesforce Starter](https://www.softwareadvice.com/product/82914-Salesforce-Starter/) / Salesforce Starter Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/82914-Salesforce-Starter/) Reviews [Alternatives](https://www.softwareadvice.com/product/82914-Salesforce-Starter/alternatives/) # Salesforce Starter User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 226 ### Secondary ratings - Ease of use: 4.0/5 - Customer support: 4.1/5 - Value for money: 4.0/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 127 reviews (56%) - 4 stars: 73 reviews (32%) - 3 stars: 18 reviews (8%) - 2 stars: 6 reviews (3%) - 1 star: 2 reviews (1%) ### Most mentioned pros - Salesforce Starter offers a polished, intuitive CRM with helpful automation and reporting, making it easy to manage leads, track sales activity, and scale with confidence. - its simplicity and speed to set up—it’s designed for small teams, so you can get started quickly without needing a Salesforce admin. - Overall a solid, easy-to-use CRM for small teams—great to get started quickly, but you may outgrow it as needs become more complex. ### Most mentioned cons - Limited customization and reporting made it hard to tailor workflows as our needs grew, and scaling beyond basics felt restrictive. - Some features feel limited compared to full Salesforce. - However, I remember the Salesforce support team was not too great. ## Salesforce Starter customer reviews Showing reviews 1-25 of 226 (page 1). ### Using Salesforce is incredibly easy for my team - Overall rating: 5/5 - Reviewer: Kenneth T. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered This was an awesome experience and an essential for an organization hoping to more readily attract and hold clients on the web #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I truly like how Salesforce is the most incredible in its industry and offers extraordinary CRM programming. It is ideally suited for connecting with potential clients in view of their past interest in the organization as well as what they would require to remain drawn in and retained. I love the manner in which you can modify it and it mechanizes each thing so extraordinary from messages to calls its incredible. #### Cons When first starting to use Salesforce, it can seem overwhelming. The pages feel extremely crowded when you don't know where to look for something because there is an abundance of information. Salesforce becomes easier to use with more experience, yet for new clients there may be a learning curve. #### Reasons for choosing Salesforce Starter Once you find your way around the platform it is the best overall option on the market --- ### Scalable CRM solution - Overall rating: 5/5 - Reviewer: TAMMY W. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, a great experience with Salesforce Starter. It is a scalable CRM solution to help grow your business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ability for Salesforce Starter to be customized and suggest actions that help our business be more efficient. #### Cons There is a bit of a learning curve, but it does have a user-friendly design. #### Reasons for choosing Salesforce Starter We chose Salesforce Starter as it was more robust and a trusted company. --- ### Payroll Administrator - Overall rating: 3/5 - Reviewer: Phoebe B. - Verified reviewer: Yes - Industry: Executive Office - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience was okay and easy to navigate. I used Salesforce as a backup person for the accounting team. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros I did not use Salesforce very long due to transitioning to another employer, but I recall it being easy to navigate. #### Cons I do not recall anything I did not like about Salesforce... However, I remember the Salesforce support team was not too great. Response was time consuming. --- ### Just right for small business - Overall rating: 5/5 - Reviewer: Kaitlyn V. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered Being a small business we need a CRM that won't break the bank. We need to keep every customer we have, so the customer experience is paramount. We need to get as much information out of every sale and customer interaction as we can, and we need to accelerate sales. Salesforce essentials has done all of this for us. There are things that I would improve. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Salesforce Essentials is more affordable than standard Salesforce and still has what I need in a CRM. I get work done faster, sell faster, and make our customer experience amazing. I set up a customized self service portal and set particular concerns or questions to be sent to a specific person. This means that if for example a customer asks if a garmet can be altered, they're directed to our seamstress instead of directed to me and then transfered to our seamstress. Salesforce essentials records and tracks my calls and emails meaning I no longer have to. I have gained more information about leads, where they come from and why they choose us. #### Cons Sometimes it can be hard to find the data I'm looking for. It's not easy to find or get invoices. Customer care wasn't very helpful although I did try to make contact during a very busy time of day. I was still disappointed.. This is the essentials version of Salesforce so obviously the features aren't as robust. #### Reasons for choosing Salesforce Starter I already had my mind set on Salesforce essentials but I wanted to compare it with other options. Salesforce essentials had the right ratio of features and price. #### Reasons for switching to Salesforce Starter Salesforce was actually recommended by a customer who was also a small business owner. She showed me her Salesforce setup and immediately wanted to switch. After browsing plans I decided the essentials version was right for us! --- ### Salesforce Essentials: The All-in-One Solution for Small Businesses - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 5001-10000 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered Salesforce Essentials is generally well-regarded as a powerful and comprehensive platform for managing customer relationships, sales, and marketing automation. It offers a range of tools and features, and can be highly customizable to fit the specific needs of businesses of various sizes. That being said, as with any software, there can be a learning curve and potential downsides to consider, such as cost and configuration complexity. Overall, Salesforce Essentials is a valuable tool for businesses looking to streamline their operations and grow their customer base. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros All-in-one platform with CRM, sales and marketing automation, and customer service tools.Easy-to-use interface, even for non-technical users.Mobile app for on-the-go access.Highly customizable to fit specific business needs.Scalable to accommodate business growth.Integrates with other business tools.Offers strong customer support options. #### Cons Can be expensive, especially with additional features or users.Some users may experience a learning curve with the software.Advanced features may not be available in lower-priced plans.Configuration and customization can be complex.Requires a stable internet connection.Reporting functionality may be limited for some users.Additional fees may apply for advanced features beyond the base subscription cost. #### Reasons for switching to Salesforce Starter For Easy-to-use interface and more integration options. --- ### Salesforce Esentials is a core part of our business - Overall rating: 5/5 - Reviewer: Rick K. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered It's been great. We've been super happy with it and my personal favorite part is being able to do so much from my phone. I remember the days of having to wait to get in front of a computer to update your database and that's just not the case any longer. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros We've been using Salesorce Essentials for years. It's been part of the reason we've been able to stay so organized. #### Cons We use it a great deal on our phones and so we've had to train a few of our older employees how to use it. It's not a con or a negative, just something that was a pain point. #### Reasons for switching to Salesforce Starter We are always trying new programs but keep coming back to Salesforce. Sometimes we will have a few employees try a new software for a few days or weeks to see if we like it. --- ### If you are seriously committed to growing your business AND have the funds, it’s great! - Overall rating: 4/5 - Reviewer: Naomi B. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Extremely helpful and a semi-done for you type app! Baby start up companies I would probably steer them away, just so they don’t get overwhelmed in debt and finances immediately; they might have a better chance of reaching that ‘Fortune 500’ status if they so desire! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It can do almost anything you need or want it to, very well at that. As many softwares, the restrictions on certain tools lessen with the more money spent. #### Cons The prices are outrageous. As a small business owner; it is a horribly large pill to swallow to pay that steep of pricing- especially as you are beginning your journey of entrepreneurship! Is it worth it though? Yes. #### Reasons for choosing Salesforce Starter I’ve actually used both with two different nonlinear e-commerce stores of mine. They each have different perks and different cons! Bigin is less pricey but does not offer as many tools as Salesforce Essentials! --- ### A Powerful Business Tool - Overall rating: 5/5 - Reviewer: Kameron H. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Salesforce has been a game-changer for managing customer relationships and sales processes. It boosts efficiency, enhances reporting, and provides the flexibility businesses need to stay competitive. Despite the cost, the long-term value and performance improvements make it a tool worth recommending. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Salesforce offers a clean and intuitive user interface with a manageable learning curve, allowing teams to adapt quickly. It supports sales and employee management by organizing call lists, tracking client interactions, and streamlining workflows. The reporting tools are excellent, providing detailed analytics and customizable dashboards that deliver valuable performance insights. In addition, Salesforce ensures strong data security to protect sensitive information, and while it is an investment, the productivity gains and scalability make it highly worthwhile for growing businesses. #### Cons The main drawback is the pricing. It can become expensive, especially when making frequent API calls or managing multiple users. For smaller businesses, the extensive features may also feel overwhelming compared to their actual needs. --- ### Positive experience - Overall rating: 4/5 - Reviewer: Rico L. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Good features to be able to report and track data. Also, for reminders or tasks for deal activity and follow ups. #### Cons Sometimes the reporting can track figures incorrectly, but not sure if that is an internal issue. Also, crossover or duplicates on accounts with other colleagues that don’t map to a family tree --- ### Salesforce is OK - Overall rating: 4/5 - Reviewer: Liz H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I think it does its job if you need it to track people and stats and create campaigns and connect with certain campaigns. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I used salesforce to track candidates and families for a non profit organization. I liked that it allowed you to enter thorough data about each person and family so that all of their stats are in one place. #### Cons I didn't like that it was not intuitive. I needed someone to introduce me and walk me through before I was able to use it on my own. --- ### Streamlined for Small Team - Overall rating: 5/5 - Reviewer: Lucy L. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros its simplicity and speed to set up—it’s designed for small teams, so you can get started quickly without needing a Salesforce admin. #### Cons While it’s great for small teams, it can feel restrictive as your business grows. So it can be a bit restrictive. --- ### Salesforce Starter - Overall rating: 5/5 - Reviewer: Nichole B. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used Salesforce when i owned my company. It was easy to install, easy to use, and made managing sales a breeze. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to set up, use, maintain and set sales goals with it. #### Cons Sometimes it does freeze up, but just be patient with the system --- ### Great software - Overall rating: 5/5 - Reviewer: Ashief V. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 51-200 employees - Product usage: Used daily for free trial - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Best in scheduling roster for sales and sales team #### Cons complexity in usage when compared to other --- ### Great Functionality But A Bit Pricey - Overall rating: 4/5 - Reviewer: Bob Z. - Verified reviewer: Yes - Industry: Entertainment - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been fairly easy to implement and use. We were able to get it fully functional with the entire sales team in a matter of a few months and it handles most if not all of the services we require. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It has a very intuitive interface that's easy to useThe ability to grab/store email data for our contact management is nice!The mobile apps associated with Essentials are helpful.If you've used any of the Salesforce products, this is built along the same interface so "learning" it is easy! #### Cons The pricing on this product is a bit higher than competitive products with the same functionality.If you're moving over from a different product, some of the workflows can be a bit confusing.The standard reporting features are less than optimal. #### Reasons for choosing Salesforce Starter Functionality and implementation timeframe. #### Reasons for switching to Salesforce Starter Reputation and functionality of the Salesforce product line. --- ### Salesforce Is Essential - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Insurance - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Salesforce Essentials is easy to use & user friendly. Our team has really enjoyed the ability to search/filter our leads. #### Cons Salesforce customer service can be hard to reach & get direct answers from. --- ### Salesforce for starters - Overall rating: 5/5 - Reviewer: Carlos Fernando M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered It has been adequate. It's covered our needs well for what it is used. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros You get a ton of Salesforce features, Pro is better, but not everyone can justify the need for pro, or afford it. #### Cons It's not Salesforce, and it tells you in so many ways, and reminds you all the time. --- ### Great for simple helpdesk cases but not intended to be feature rich or robust. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered It's allowed us to have a basic helpdesk tool that integrates with Salesforce. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros As a helpdesk case tool, it works. Great for simple troubleshooting and just general inquiry cases where by correspondences are kept to a minimum. #### Cons Sold as having great integration with Salesforce, but the integration is extremely difficult to setup and not all fields are integrated. Everyone needs to have a Salesforce license to be able to use the desk tool properly and that gets very expensive. DO NOT try to use the tool as a task manger or PM supplement as it does not work well for these functions. There is also no place to store Client level notes in the tool itself so if someone was backing you up, there would be no place for them to reference client preferences or standard operating procedures for a specific client from Desk itself. --- ### Do Not Assume Anything - Overall rating: 2/5 - Reviewer: Chance M. - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The best advice that I can give to a company considering purchasing Salesforce's Desk.com is to document every single expectation and need regarding a CRM tool. Do not assume any functionality exists, regardless of how simple and standard that functionality may seem. There are definitely features and functionalities that the average person might expect any modern system to offer which it does not. Examples: List Views - Cannot sort by most fields, cannot add custom fields to list views, and cannot modify the number of records per page Reporting - Cannot modify fields displayed in a report, cannot edit criteria for metrics, and cannot include custom fields in reports aside from picklists, and cannot export more than 2500 records at a time Email - Does not include standard modern emailing functions such as underlining, highlighting, modifying font color, or pasting images/tables Also, while some more complex workflows and automation can be built in Salesforce to update fields which are then passed back to Desk via Desk Connect (native sync between Desk and Salesforce), I strongly recommend against relying on Desk Connect for any business processes. Desk Connect can and has been turned off by Desk.com for all customers without first ensuring this is okay with the customer, interrupting daily business on a large scale. It is also extremely easy to break or surpass its capabilities of Desk Connect to the point that any modification, regardless of size, made to your Salesforce org must be communicated to Desk to ensure that Desk Connect will continue to function as expected. If you are a small-scale organization/team with very basic case tracking and reporting requirements capable, Desk may very well be the answer for you. But you still better be prepared with extensive documentation of all requirements and expectations for a tool like Desk, no matter how small or obvious they may be. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Simple UI Simple workflow building and management #### Cons Extremely limited in its capabilities Desk Support reps are not thorough when reading emails ETA's on fixes/patches pushed back for months --- ### Salesforce IQ is a great add on to Salesforce - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Creating leads and contacts in Salesforce is a breeze with this tool. I love that I can instantly add a customer and log their email in Salesforce. I love the ability to add meeting invites or email templates to an email with a couple of clicks. Salesforce IQ has saved me hours of data entry into Salesforce. I don't know what I would do without this tool now that I have used it for close to two years. #### Cons In the last few months something changed in the way that it pulls the data when you go to add a contact. The previous version use to pull all of the information automatically and now I have to manually add a lot of the information. It is still quicker than adding new contacts into Salesforce but it does require a few more steps. I also wish there was more insight into who opened an email or web link when you include multiple people on an email. --- ### Best CRM - Overall rating: 5/5 - Reviewer: Pablo S. - Verified reviewer: Yes - Industry: E-Learning - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is the best tool to have a clear vision of Leads, prospects, contacts and opportunities. It is my daily-basis right-hand #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Salesforce is the most complete CRM, easy to use and very practical. #### Cons Reports are very complete and efficient, however, they could be quite more user-friendly --- ### Great software to organize employee information - Overall rating: 5/5 - Reviewer: Ellenore K. - Verified reviewer: Yes - Industry: Machinery - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like that I'm able to log information about employees and manage their contact info, benefit information, and history easily. It's also very customizable. #### Cons Sometimes I wish that the platform was able to be more on-brand, and that I was able to create documents with our font package. --- ### Jim Salesforce Review - Overall rating: 4/5 - Reviewer: JAMES W. - Verified reviewer: Yes - Industry: Chemicals - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good for what I need it for, entering new leads, tracking sales pipeline, looking back and forward on data. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Using for 4+ years once info is in its pretty easy, there are very many options how to track setup, would be nice if there was a option for auto-setup for certain types of use/business types. #### Cons Too many unused fields that muddy up the screen and info can get lost in all the blank fields. #### Reasons for switching to Salesforce Starter Superiors made the choice. --- ### Essential software for SDRs - Overall rating: 3/5 - Reviewer: Nathan T. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Salesforce is great for storing prospects emails and phone numbers. In my previous role I use Salesforce to track the stage of each deal, to import stored contacts into Salesloft for my outreach and to check ex-client or ex trials of the platform (using the reports function) which in turn made my calls a lot warmer. #### Cons The 'Import to salesloft' button disappeared at least once week which impacted my sales cycle. --- ### Great for keeping track of donors! - Overall rating: 5/5 - Reviewer: Jeremy M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is critical for our organization. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros We have salesforce for NON profits and we love keeping track of all of our fellowship members #### Cons Sometimes merging customers that were in the software twice mistakenly can be hard. --- ### Using Salesforce Essentials - Overall rating: 5/5 - Reviewer: Rebekah L. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros This was not a product I was very confident in when first being introduced to it, but it has made processing devices and tracking the work flow process very efficient. #### Cons There is a small learning curve you have to overcome getting started, but once you are over that hump it becomes very user friendly ## More reviews [Next reviews](https://www.softwareadvice.com/product/82914-Salesforce-Starter/reviews/?page=2) --- Salesforce Starter Reviews, Pros and Cons - 2026 Software Advice