--- title: "Jane Software Overview 2026 - Features & Pricing" description: "Review of Jane Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/product/86099-Jane-App/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Appointment Scheduling Software](https://www.softwareadvice.com/appointment-scheduling/) / Jane Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/product/86099-Jane-App/reviews/)[Alternatives](https://www.softwareadvice.com/product/86099-Jane-App/alternatives/) # Jane Review From $54-$99/month 3 plans Updated August 19, 2026 Written by [Lisa Morris](https://www.softwareadvice.com/resources/author/lisa-morris/) Associate Principal Analyst Edited by [Caroline Rousseau](https://www.softwareadvice.com/resources/author/caroline-rousseau/) Senior Editor Wondering if Jane is right for your organization? Our Appointment Scheduling Software selection experts can help you in 15 minutes or less. On this page - Our Summary - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - Key Sentiments - User Reviews - Frequently Asked Questions - Popular Comparisons ## Our Summary Jane 4.8 [(534)](https://www.softwareadvice.com/product/86099-Jane-App/reviews/) FrontRunner 2026 Pros: - Ease of use - Practice management Cons: - High cost for solo practitioners - Complicated setup process Pricing Starting at $54.00 flat rate per month ### What is Jane: Jane is a practice management application built for healthcare and wellness businesses, including solo practitioners. It enables businesses to schedule appointments, manage client records, process payments, and perform a range of administrative tasks. ### Why we like Jane: Jane is a powerful tool for managing practitioner availability and scheduling patient visits. It allows for easy customization of forms to match the unique workflows of each practice. Jane also integrates with payment processors and telehealth platforms, ensuring seamless compatibility with a healthcare provider’s existing ecosystem. ### Who should use Jane: Jane’s features make it particularly useful for smaller clinics and solo practices, with 77% of reviewers having between one and 10 employees. The platform is designed to streamline routine tasks, allowing practitioners to focus more time on patient care. Do you work for Jane? [Manage this product listing](https://www.g2.com/products/jane-software-jane/claim_requests/new?auto=true) Wondering if Jane is right for your organization? Our Appointment Scheduling Software selection experts can help you in 15 minutes or less. ## Jane User Interface ## Popular Jane Alternatives Main Product Jane 4.8 [(534)](https://www.softwareadvice.com/product/86099-Jane-App/reviews/) Ratings Breakdown - 4.62Ease of use - 4.71Value for money - 4.82Customer support - 4.59Functionality Pricing Starting at $54.00 per month Get Price Alternative Product [Goldie](https://www.softwareadvice.com/salon/goldie-profile/) 4.8 [(1172)](https://www.softwareadvice.com/salon/goldie-profile/reviews/) Ratings Breakdown - 4.81Ease of use - 4.65Value for money - 4.75Customer support - 4.62Functionality Pricing Starting at $19.99 per month Get Price Alternative Product [Vagaro](https://www.softwareadvice.com/medical/vagaro-profile/) 4.7 [(3657)](https://www.softwareadvice.com/medical/vagaro-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.65Value for money - 4.63Customer support - 4.55Functionality Pricing Starting at $23.99 per month Get Price Alternative Product [Doctoralia for Specialists](https://www.softwareadvice.com/appointment-scheduling/doctoralia-pro-profile/) 4.7 [(415)](https://www.softwareadvice.com/appointment-scheduling/doctoralia-pro-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.18Value for money - 4.46Customer support - 4.58Functionality Pricing Starting at €69.00 per month Get Price Alternative Product [Carepatron](https://www.softwareadvice.com/medical/care-patron-profile/) 4.4 [(859)](https://www.softwareadvice.com/medical/care-patron-profile/reviews/) Ratings Breakdown - 4.50Ease of use - 4.55Value for money - 4.48Customer support - 4.26Functionality Pricing Starting at $23.00 per month Get Price Alternative Product [GlossGenius](https://www.softwareadvice.com/scheduling/glossgenius-profile/) 4.8 [(349)](https://www.softwareadvice.com/scheduling/glossgenius-profile/reviews/) Ratings Breakdown - 4.84Ease of use - 4.75Value for money - 4.75Customer support - 4.68Functionality Pricing Starting at $24.00 per month Get Price ## Jane Overview Jane is a comprehensive practice management software designed for health and wellness practitioners, offering a wide range of features to streamline clinic operations. These features client-friendly booking, online and in-person payment processing, custom reporting tools for real-time business insights, and staff scheduling with multi-location support. The platform also supports HIPAA, PIPEDA, and GDPR compliance for secure telehealth services. Jane software includes charting features with customizable forms, SOAP notes, and over 1,000 templates, making it easy for practit... ioners to manage patient records efficiently. Users can optimize their charting process using time-saving features like Phrases, Smart Options, Narratives, and Dictation, streamlining entry creation. Additionally, Jane enables users to manage and track cash or insurance-based billing, ensuring accuracy and ease in financial transactions. Jane also provides security and reliability features, being fully compliant with remote data storage and boasting a 99.9% uptime guarantee. The platform eliminates the need to input data into multiple programs by securely storing and password-protecting all files, making them accessible from anywhere. This centralized approach to data management enhances data security and accessibility for practitioners. Jane's online booking system is a key feature, providing a user-friendly interface for patients to book and manage their appointments easily. The platform simplifies scheduling tasks, making them efficient and accessible to staff, ultimately improving workflow and reducing administrative burdens. Additionally, Jane provides billing capabilities that automate calculations, streamline payment acceptance, and facilitate insurance billing with ease. Jane is also designed to cater to the needs of patients, allowing them to book appointments online, access exercises prescribed by their therapists, and facilitate insurance reimbursements without paperwork. Jane's smart and aesthetically pleasing design enhances the user experience, creating an enjoyable and efficient software platform for both practitioners and clients. The platform supports a variety of devices, including tablets, smartphones, laptops, and desktop computers, regardless of the operating system. Jane's affordability, unlimited support, and intuitive design can benefit practitioners of various disciplines and clinic sizes. With a team behind the software that understands clinic management and prioritizes easy-to-use technology, Jane offers a robust platform to enhance clinic operations. Jane's commitment to storing medical data locally in different regions ensures compliance with privacy legislation. Jane provides support and training, including unlimited phone, email, and chat support, as well as free data migrations for seamless onboarding. ## Jane Pricing and Plans Starting price: $54.00 per month Free Trial Free Version Balance $54.00 flat rate, per month Plan includes: - Up to 20 appointments per month - Unlimited admin & locations - Online 1:1 Appointments (Telehealth) - In-Person 1:1 Appointments, Group Appointments, and Classes - Unlimited Email Appointment Reminders - Secure Patient Portal - Charting Templates - Intake Forms - Outcome Measure Surveys - Treatment Plans Read More Practice $79.00 flat rate, per month Plan includes: - Unlimited Appointments - Unlimited Staff Profiles - Customizable Branding - Selectable Availability - Online Booking Pre-Payment Policies - Unlimited SMS Appointment Reminders Thrive $99.00 flat rate, per month Plan includes: - Rooms & Equipment - Availability Tagging - Patient Self Check-In (In-Person) - Automated Patient Waitlist Management - Return Visit Reminders - Packages & Memberships - Ratings and Reviews - Google Analytics Integration - Wait List Notifications - Scheduled Return Visit Reminders Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### Our Analysis of Jane's Pricing Plans Choosing the right pricing plan for your practice is crucial. To help simplify your decision-making, we’ve examined Jane’s pricing structure and distilled the key elements of its Balance, Practice, and Thrive plans. By understanding the unique advantages and limitations of each, you can confidently choose the option that best aligns with your practice’s needs—whether you’re a solo practitioner just starting out or an established clinic looki... ng to scale. \*\*Balance Plan\*\* The Balance Plan is ideal for solo practitioners or those just starting their practice. At $54 per month, it offers a cost-effective solution with essential features such as a single practitioner profile, up to 20 appointments per month, and unlimited admin and locations. This plan includes both online and in-person appointment capabilities, as well as secure patient portal access. \*\*Pros:\*\* - \*\*Budget-friendly:\*\* The low monthly cost makes it accessible for practitioners with limited budgets. - \*\*Core tools included:\*\* Includes key functionalities like charting templates, intake forms, and treatment plans. - \*\*Scalable:\*\* Allows for unlimited admin and locations, accommodating growth. \*\*Cons:\*\* - \*\*Limited appointments:\*\* The 20 appointment per month cap may be restrictive for busier practices. - \*\*Not suited for teams:\*\* Supports only one practitioner profile, making it impractical for multi-provider clinics. - \*\*Missing features:\*\* Some features, such as integrated lab services, are not yet available. \*\*Practice Plan\*\* The Practice Plan, at $79 per month, caters to growing practices with multiple staff members. It includes all features from the Balance Plan, along with unlimited appointments and staff profiles. Additional fees apply for staff licenses: $17.50 per month for part-time users (less than 24 booked hours per week) and $35 per month for full-time users (24 or more booked hours per week). \*\*Pros:\*\* - \*\*Unlimited appointments:\*\* Supports practices with higher patient volumes without restrictions. - \*\*Staff flexibility:\*\* Accommodates multiple staff profiles with customizable licensing options. - \*\*Customization options:\*\* Offers branding customization, selectable availability, and online booking pre-payment policies. \*\*Cons:\*\* - \*\*Incremental cost increases:\*\* Half and full licenses for staff members can add up, increasing monthly expenses. - \*\*Paywalled features:\*\* Key tools like insurance billing and group telehealth are not included in the base price. - \*\*Complex pricing structure:\*\* Combining the base fee with variable license and feature costs can make budgeting more challenging. \*\*Thrive Plan\*\* The Thrive Plan, priced at $99 per month, is designed for established practices seeking advanced features. It includes all features from the Practice Plan, along with advanced scheduling options, automated patient waitlist management, and marketing tools. Additional staff licenses are available at $20 per month for part-time staff and $40 per month for full-time staff. \*\*Pros:\*\* - \*\*Comprehensive feature set:\*\* Offers a wide range of tools for efficient practice management. - \*\*Flexible scheduling tools:\*\* Includes room & equipment management, availability tagging, and patient self-check-in. - \*\*Built-in marketing support:\*\* Provides ratings and reviews functionality and Google Analytics integration. \*\*Cons:\*\* - \*\*Higher base cost:\*\* The monthly fee may be substantial for smaller practices. - \*\*Increased license fees:\*\* Half and full license costs are higher compared to the Practice Plan. - \*\*Extra cost for group telehealth:\*\* Requires an additional $15 per month, per practitioner. \*\*Additional information\*\* All plans follow a subscription-based pricing model and are billed on a monthly basis. While there is no free trial, a demo account is available for exploration. Jane does not offer a forever-free plan; however, discounted rates are available for new graduates, students, and non-profit organizations. \*\*Conclusion\*\* After analyzing Jane's pricing structure, it's evident that they provide a range of plans to accommodate various practice sizes and budgets. \*\*For solo practitioners or small clinics:\*\* The Balance Plan, at $54 per month, is an excellent entry point. It offers essential features like online booking, charting templates, and secure patient portal, making it suitable for practices with a limited number of appointments. However, as the practice grows, the 20-appointment limit may become a constraint. \*\*For thriving practices with multiple providers:\*\* The Practice Plan or Thrive Plan are more fitting. These plans offer unlimited appointments and staff profiles, along with advanced features such as customizable branding and automated waitlist management. The per-license pricing allows for flexibility based on each provider's workload. While the monthly cost is higher, the added functionality can significantly streamline operations and enhance patient experience. Ultimately, the choice of plan depends on factors like practice size, growth projections, and feature requirements. Jane's pricing model allows for scalability, ensuring that the chosen plan can support the practice's evolving needs. By carefully evaluating these aspects and aligning them with the appropriate plan, practices can optimize their investment in Jane and set themselves up for long-term success. ### Compare Pricing Compare pricing across our most frequently recommended Appointment Scheduling products. Software options Starting price\* User rating [Intelligent Medical Software](https://www.softwareadvice.com/medical/intelligent-medical-software-profile/) $199.00 per month 4.26[(54 reviews)](https://www.softwareadvice.com/medical/intelligent-medical-software-profile/reviews/) **20** recommendations [Boulevard](https://www.softwareadvice.com/retail/boulevard-profile/) $159.00 per month 4.62[(389 reviews)](https://www.softwareadvice.com/retail/boulevard-profile/reviews/) **15** recommendations [TherapyNotes, LLC](https://www.softwareadvice.com/medical/therapynotes-profile/) $69.00 per month 4.67[(970 reviews)](https://www.softwareadvice.com/medical/therapynotes-profile/reviews/) **4** recommendations [TimeTap](https://www.softwareadvice.com/dental/timetap-profile/) $28.45 per month 4.54[(261 reviews)](https://www.softwareadvice.com/dental/timetap-profile/reviews/) **2** recommendations [Zanda](https://www.softwareadvice.com/medical/power-diary-profile/) $19.00 per month 4.61[(205 reviews)](https://www.softwareadvice.com/medical/power-diary-profile/reviews/) **2** recommendations \*Defined as the price above any available free plan ## Jane Features Drawn from insights across 534 verified reviews, we've outlined Jane's best and worst rated features and how they stack up against the average rating. Jane's score Category average Jane's Best Rated Features Scheduling 4.94 4.48 category average For Physical Therapy 4.92 4.32 category average Healthcare Compliance 4.92 4.10 category average Jane's Worst Rated Features Reporting & Statistics 4.20 4.14 category average Two-Way Audio & Video 4.28 3.78 category average Client Management 4.29 4.21 category average - Popular features found in Appointment Scheduling Appointment Management Automated Scheduling Calendar Management Client Database Group Scheduling Mobile Access Online Payments Recurring Appointments Reporting & Statistics - More features of Jane Accounting Activity Dashboard Alerts/Notifications Appointment Scheduling Assessment Management Availability Indicator Availability Management Before & After Pictures Billing & Invoicing Bill Payment Booking Management Calendar Sync Cancellation Management Cancellation Tracking Care Plan Management Care Summaries Charting Claims Management Class Scheduling Client Management Client Portal Clinical Notes Coding Assistance Compliance Management Compliance Tracking Confirmations/Reminders Contact Database Credit Card Management Credit Card Processing Customer Database Customer History Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Data Import/Export Data Security Debit/Credit Card Processing Document Management Document Storage Document Templates Drug Reference Database Electronic Payments Electronic Signature Email Marketing Email Reminders Employee Management EMR/EHR Exercise Library Faculty/Staff Management File Sharing For Chiropractors For Group Therapy For Medical Purposes For Medical Spas For Mental/Behavioral Health Forms Management For Occupational Therapists For Physical Therapy For Podiatrists For Speech Therapists Gift Card Management Goal Setting/Tracking Healthcare Compliance HIPAA Compliant Initial Assessments In-Person Payments Insurance Eligibility Verification Insurance Management Inventory Management Invoice History Invoice Management Medical Billing Mobile Alerts Mobile App Multi-Location Multi-Physician Multiple Appointment Types Multiple User Accounts Multi-Provider Practice No-Show Tracking Notes Management Online Booking Online Forms Online Intake Forms Online Scheduling Outcome Assessment Tools Patient Intake Patient Management Patient Portal Patient Questionnaires Patient Records Management Patient Scheduling Payment Collection Payment Processing Payment Reminders Physician Management Physician Scheduling Point of Sale (POS) Practice Management Pre-Appointment Screening Progress Notes Progress Reports Progress Tracking Ratings/Reviews Real-Time Notifications Real-Time Reporting Records Management Recurring/Subscription Billing Reminders Remote Treatment Planning Reporting/Analytics Rescheduling Role-Based Permissions Room Scheduling Sales Reports Scheduling Secure Data Storage Self Service Portal Session Notes SMS Reminders SOAP notes Staff Management Surveys & Feedback Task Management Task Scheduling Telemedicine Telemedicine Integration Teletherapy Template Management Therapy Notes Third-Party Integrations Transaction History Treatment Packages Treatment Planning Two-Way Audio & Video Video Conferencing Virtual Meetings Virtual Waiting Room Wait List Management Website Integration Workflow Management ## Jane Integrations Based on 534 verified reviews, we've identified products most frequently integrated withJane. Google Analytics 360 Integration rated 4.0 from 4 reviews Documo Integration rated 5.0 from 3 reviews Microsoft Outlook Integration rated 4.0 from 2 reviews Square Point of Sale Integration rated 5.0 from 2 reviews Bench Integration rated 4.0 from 1 review Square Payments Integration rated 5.0 from 1 review See all 8 integrations ## Jane Key Sentiments We analyzed 534 verified reviews for Jane to find out what actual users really think. Most Positive Sentiments Customer service 84% Positive 10% Neutral 6% Negative Users consistently praise Jane's customer service for being exceptional, friendly, and responsive. They appreciate the platform’s knowledgeable support team that provides timely assistance and resolves complex issues effectively. These positive interactions with customer service representatives enhance their overall experience with the software. Patient management 69% Positive 21% Neutral 10% Negative Users appreciate Jane's advanced functionality, which allows for extensive customization options that make it adaptable for different practices. They find the platform easy to use and efficient, enhancing their overall experience in managing patient notes and schedules. Additionally, the user-friendly interface and professional layout contribute to high user satisfaction among both practitioners and patients. Charting templates 63% Positive 30% Neutral 7% Negative Users value Jane's efficient and customizable charting system, which allows them to manage billing, scheduling, and notes in one place. They find the charting templates easy to use and appreciate the ability to modify and create custom templates. The flexibility and array of options available for charting streamlines users’ workflows. Least Positive Sentiments Billing and payments 24% Positive 47% Neutral 29% Negative Users find Jane's cloud-based software convenient for processing payments and appreciate its integration with systems like Square Terminal and Stripe. However, they encounter difficulties with insurance billing and direct billing setup, which some find laborious and confusing. The lack of compatibility with certain billing software and unsatisfactory handling of fraudulent claims are additional concerns for users. Appointment scheduling 42% Positive 35% Neutral 23% Negative Users find Jane's appointment scheduling convenient and user-friendly, allowing them to book and manage appointments easily. They value the ability to link appointments to personal calendars, as well as the platform’s overall ease of use. However, some users experience issues with calendar sync, feature requests, and occasional glitches that require refreshing the page. User experience 48% Positive 36% Neutral 17% Negative Users appreciate Jane's continuous improvement and the ability to suggest and vote on feature requests, which helps keep the platform up to date. They find the software user-friendly and easy to set up, with regular updates adding beneficial features. However, some users report challenges with how updates are implemented and note that additional features are still needed to improve their experience. ## Jane User Reviews ## Jane customer ratings - Overall rating: 4.8/5 - Total reviews: 534 ### Rating distribution - 5 stars: 453 reviews (85%) - 4 stars: 63 reviews (12%) - 3 stars: 11 reviews (2%) - 2 stars: 4 reviews (1%) - 1 star: 3 reviews (1%) ### Secondary ratings - Ease of use: 4.6/5 - Value for money: 4.7/5 - Customer support: 4.8/5 - Functionality: 4.6/5 --- ### Wow Factor Customer Service! - Overall rating: 5/5 - Reviewer: Tara B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I could not be more pleased with Jane & my Coach. I also feel like they thought of everything when this app was designed and it works flawlessly. I'm a single person practice, yet receiving support support as if I had multiple clinics and employees. That means a lot. The app is also expanding to offer clients more services and convenience. I do appreciate that customers can choose what best fits their needs, so it is not a "one size fits all" where you end up paying for services you don't want or need. I switched to Janeapp and still on my learning curve, but again it is proving to be the best choice. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The outstanding customer support I have received, especially from my onboarding coach, [sensitive content hidden] But truly, every representative with whom I've spoken to has been professional, friendly, knowledgable and supportive. I especially love that you can receive LIVE person to person help if needed. This company goes out of their way to support their customers. #### Cons The app is designed for therapy diciplines, my practice is not, so it has been a little more challenging to learn since I don't quite fit the mold. However, my onboarding Coach is helping me every step of the way with learning the platform and helping me incorporate my documents that are specific to my practice. Choosing Janeapp has proven to be the best option for my practice. #### Reasons for switching to Jane I am a new practice and needed guidance. Spruce Health does not offer onboarding support aside from a web meeting. You have to send an email with a question and wait one to two days for a reply. Then if your question was not fully addressed, you had to start the process over again. With Jane, I got to a live person for my demo call and have had great support ever since. #### Vendor response Wow Tara, thank you so much for taking the time to share such a glowing review with us! It's a huge decision to change your software and often does come with some learning curves, but we're so glad to hear that you're loving the onboarding process and are getting the support you need to set up your new solo practice with confidence. 🙂 The extra effort your coach put in to work through your setup with you is exactly the kind of personalized support the team wants every practitioner to receive when they sign up with Jane. Fantastic onboarding and ongoing support for our customers is what we do best, so hearing that you're feeling that support from us is amazing. Welcome to the community, and thank you so much for choosing Jane to help you run your practice. We are so honoured to be part of your journey and can't wait to see it thrive and grow. 🩵 Replied August 2026 --- ### Jane is EVERYTHING. - Overall rating: 5/5 - Reviewer: Patrice B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered It has helped me run my practice and keep things seamless for me. I am so grateful that I found this program and it works so well for me. I am never leaving. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer support is AMAZING! I recently had a session with [sensitive content hidden] that taught me so much in a little bit of time. I have been with Jane for 2 years and I was still able to learn something new. #### Cons This box has a minimum so I am just typing to fill the space and to say that Jane has worked great for me and I have no cons. I love Jane. #### Reasons for choosing Jane Customizable Forms, Template Library, CUSTOMER SERVICE #### Vendor response Thank you so much for this, Patrice, your enthusiasm for Jane and our team always comes through 💙🫶 Two years in and still learning something new from our support team says a lot about them, and we've made sure they hear it, they'll be thrilled! We're also so glad customizable forms and the template library have kept being the right fit for your practice. You're one of our favourites to hear from, and it's an honour to be part of running your practice with you. Thanks for sticking with Jane. 🙏 Replied July 2026 --- ### Jane review - Overall rating: 5/5 - Reviewer: Colin F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good clinical software that is better than all other comparable software systems that I have used #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Jane makes it easy to make custom templates for my clinical work and allows for carrying forward of previous info that is still relevent #### Cons I have found it doesn’t work as reliably on my mobile device. The browser version always seems better --- ### Self employed PT owner loves Jane - and [sensitive content hidden] from the insurance team! - Overall rating: 5/5 - Reviewer: Carli M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, it's been great. I used it for 3 years as a staff PT and have continued using it as I start my own practice. The set up and interface is easy and the online resources are incredibly helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer support is phenomenal. Specifically, [sensitive content hidden] with the insurance team is OUTSTANDING. There is not a questions she doesn't know the answer to and she does it so efficiently and with a smile. She is an incredible resource that has helped me start my own practice. #### Cons I think it's fairly expensive. I also wish there was a more comprehensive app for both admin and patients which I know is being developed. It took a long time to get set up with the insurance billing team but once I did, as mentioned above, it's been the most helpful part of the process since. #### Reasons for choosing Jane Cost and familiarity because I was currently using Jane #### Vendor response Congratulations on starting your own practice, Carli, and thank you for sticking with Jane through the move from staff PT to owner, we love to hear that. 🥰 The insurance billing support clearly made a big difference for you, and we've passed along your kind words. On the cost side, we know pricing matters even more for a solo practice, and we appreciate you weighing that against everything else Jane offers. We don't have specifics to share on future app plans, but feedback like yours on wanting more for both admin and patients is always heard, and it's something we'd also love to see. Thanks for the ten out of ten, for three years of trust, and for giving Jane (and the team!) the honor of supporting you and your clinic. 💙 Replied July 2026 --- ### EXCEPTIONAL CUSTOMER SERVICE & BILLING PROGRAM - Overall rating: 5/5 - Reviewer: Michelle G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Pleasant voice on the other line that is also very knowledgeable. Never before with any company of any sort have I experienced such consistent positive experiences. If I call, it means that I am worried and have not been able to solve a problem on my own. Jane calms my fears and helps me work through the issue. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros EXCELLENT customer service!!! EASY to use! EASY to navigate! I used another billing software before Jane and, WOW, what an upgrade! #### Cons That emails take a day or so to be returned. It's totally understandable, but when I email, it's because I'm not in a position to talk it through on the phone but need a fast reply. And emails take time to compose well (they have a fantastic form every single time!), and I can't really fault Jane since it takes time to find my answer. #### Reasons for choosing Jane Referral of son and his wife who had used Jane for over a year and love it. #### Vendor response "Excellent" and "easy" already had us smiling, but reading that Jane helps calm your fears and get you through whatever you're calling about? 🥹 You didn't hold back on the kind words, Michelle, and we appreciate the shoutout. Switching systems is never a small feat, so hearing it felt like an upgrade instead of just something you had to learn means we're doing right by you. Email turnaround is a fair callout, urgent replies matter most on busy days, and we know a quick email answer isn't always within reach. Calling in during support hours sounds like your best bet, or if you're up for it, our Facebook community group is there for peer support too. Either way, we're happy to hear the voice on the other end has always been pleasant and knowledgeable. 🩵 Thank you so much again for the stellar review, and for the honour of trusting Jane to help you run your practice! Replied August 2026 --- ### Jane Support Team is top notch! - Overall rating: 5/5 - Reviewer: Max T. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I've had a great experienc overall with Jane. There are a couple of things that they are trying to implement that will make it top notch EHR system. Can't wait until those are completed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I absolutely love the customer support. Hands down the best in the industry. Once I'm able to build a macro that does everything with my voice prompts, it will be the biggest time saver ever. #### Cons Wish there was push button macros. Being able to set text reminders the same day would be great as well. Would love a built in chat feature. #### Reasons for switching to Jane It was getting too expensive and they kept on rasing their fees #### Vendor response Max, thank you so much for this review, especially about our Support team ☺️ and for two years with Jane! Hearing customer support called hands-down the best in the industry is something we don't hear often enough, and it says a lot about the people behind those calls and chats. We also appreciate you laying out what would make things even smoother day to day. That kind of specific feedback matters, so keep it coming! Thanks for sticking with us this long, and for the honour of getting to support your practice. 💙 Replied August 2026 --- ### Best and most efficient EMR. - Overall rating: 5/5 - Reviewer: Mary O. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered We are happy with Jane being quick to answer all of our support questions and concerns. They are always quick to jump on a call and help us figure out what were are missing. We are enjoying how easy it is for new patients and existing patients to book appointments with us without any confusion. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Jane is efficient and simple to use while keeping everything well documented. Jane allows us to use one our mobile devices, answer patients quickly and efficiently and also is an all in one EMR. #### Cons We have no complaints about Jane. If we did run into an issue with Jane or dislike something I believe it would not be long lasting as the support team is amazing. #### Reasons for switching to Jane Wanted a more updated EMR system that was all in one. #### Vendor response Thank you so much for taking the time to share such a lovely review, Mary! 🩵 It's wonderful to hear Jane's helping you care for your patients more quickly and efficiently, and hopefully lifting some of that admin work off your plate. Our support team is something special, and knowing they're the reason you feel confident any hiccup would get sorted quickly is feedback that means a great deal to them, so we'll be sure to pass it along. We're grateful to support your practice and can't wait to watch it grow. Replied August 2026 --- ### One of the best things I have done operationally in clinic - Overall rating: 5/5 - Reviewer: Angelika D. - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Jane gave my clinic an operational and professional uplift. It freed up a lot of time and energy which was more than an offset for its cost. It was fun to work with both during charting and operational tasks, and patients loved it too. They could book and change appointments, pay, download documents that I wanted them to have (letters, exercise prescription, MRI reports etc), they received forms to fill in and appointment reminders. All and every contact looked professional and modern. I probably only used half of what the software could have done for me and when I was out of my depth, Jane's customer service was super helpful and personal. I dealt with the same person for years, despite that, the team kept growing and others joined the team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am writing this in the past tense, as I have retired 2 years ago and finally decided to stop my software subscription with Jane. Jane really did run my clinic. I used already a clinic software when I switched to Jane some years ago, but Jane was a game changer. All trivial (but important) tasks were all of a sudden automated: appointment reminders, Covid-screening forms (of it's day), intake forms etc.. I could tailor both forms that got sent out, and that I used when taking notes in an instant. Printing invoices / receipts after a treatment no longer needed my receptionist's help and was done in a second's time. It looked professional and was always accurate. Once the feature of making or changing appointments online became available, I embraced it as I seemed to have a lot of late night emails asking for appointments. I could tailor who can book or change online with what notice and conditions. I could also determine what they would see, how busy or empty a shift was etc. Jane as a software has changed and improved all the time. But Jane wasn't just a software, as there is a Jane community behind it. There are empowering webinars, newsletters, and solution focused groups, all with the same objection of perfecting supportive patient care, good note keeping and smooth clinic operation. I still remember the first time I used the app on my mobile phone while at tennis to check my dairy, and book in my tennis opponent that got injured. I also liked that I could amend a chart long after I got home and remembered that I never wrote down that extra information the patient told me when he was leaving the clinic. #### Cons My patients could pay online for their appointments with Stripe (which was good) but I would have preferred it if the payment could have been taken with my own card machine SumUp as I found Stripe was lacking payment information that I could easily get with SumUp. Also, I liked using Jane diary so much, that I started to use it for appointments of a different kind, such as staff meetings, interviews, clinic maintenance appointments for builders/cleaners etc. Unfortunately, there was no way of searching for these diary entries other than manually. Perhaps that is a function that will come in the future. #### Vendor response Reading this made our week here at Jane, maybe our month. 😭💙 It's been shared with the whole team. Thank you, Angelika, for taking the time to write something this thoughtful, a couple of years after retiring, and for the years of trust you put into Jane to help run your practice. Hearing that Jane was part of your clinic for that long, not just on the software side, but the community too, the people behind it, means a lot to read as community is so important to us here. The image of booking in your tennis opponent after an injury, or amending a chart from home because you remembered something a patient mentioned on the way out, is exactly the kind of relief we hope Jane provides to providers who give so much of their time to patient care. Congratulations on your retirement, and thank you for the honour of spending part of your career with Jane. We'll miss having you in the Jane community, and we hope you'll reach out again one day. Replied August 2026 --- ### Using since I switched to virtual in 2021 - Overall rating: 5/5 - Reviewer: Angela S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered extremely happy with Jane and their bursury program that helps me help other people. I would recommend this program over any other, although I haven't tried any others and have no interest in switching #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very user friendly and when I still can't figure it out...someone walks me through it any time of the day and there are tutorials as well #### Cons I don't know how to log-in from my phone incase there is an interuption with my laptop, this might be something I have to learn how to do #### Vendor response Thank you so much for taking the time to leave such a lovely review, Angela! It's wonderful to hear that our resources are helping you out, whether that's our Support team walking you through things any time of day, or catching up on a tutorial when you have the odd spare moment. You put it in a really thoughtful way, that Jane meets you where you're at. The bursary program is one we care about deeply too, it's a chance to give back to practitioners who give so much to their own communities through the care they provide. Drop a note to support@jane.app so the team can walk you through the mobile setup directly to help you get logged in on your phone in a pinch! Thank you so much for not only this review, but for two years of trust, and for the work you're doing. 🩵 Replied August 2026 --- ### Transitioning made easy. - Overall rating: 5/5 - Reviewer: Barbara W. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Excellent. I would recommend Jane to any chiropractic office. There were many features that, in the 6 months that we were using Jane we did not access but, had we planned on continuing in practice, would have been most beneficial. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Actually speaking with a living human was such a bonus and they were always most helpful and nevery judgemental regardless of how silly my questions were. Even the chat was easy to use and, assuming my questions were detailed and well thought out, very specific and helpful in the answers. #### Cons After 35 years of using one program, it took some time to become comfortable with Jane but, had I been younger and more adaptable, it would have been an easy transition. #### Vendor response Aw Barbara! Thank you for taking the time to share this, especially for being honest about what a transition after 35 years with one program actually feels like. We're glad the human side of support came through so clearly, on the phone and in chat. That's the part of the job our team cares most about getting right, and it's good to hear it landed that way for you. ☺️ The adjustment curve you describe makes complete sense. Moving off a system you'd used for three and a half decades is a real undertaking, no matter how good the new one is. And we appreciate you flagging the features you didn't get to explore. Not every practice uses everything in the first few months, and knowing that gap exists matters. We're so grateful you gave Jane a try, and we wish you well, no matter what's ahead. 🩵 Replied August 2026 --- Showing 1 - 10 of 534 Reviews [See All Reviews](https://www.softwareadvice.com/product/86099-Jane-App/reviews/) ## Jane FAQs - Can clients see notes on the Jane app? Clients can view notes in the Jane app only if the clinic chooses to share them. Practitioners can send notes directly to a patient or display them on their screen during a session. Jane also includes a privacy mode that blurs patient names, adding an extra layer of discretion with managing client records. - Does the Jane app send text messages? Yes, the Jane app enables users to send appointment reminders and other notifications via text message, helping reduce no-shows and prevent scheduling confusion. Users can set up automated reminders at specific intervals, such as four hours before an appointment, ensuring timely communication with patients. - Can you record sessions on the Jane app? Jane doesn’t have a feature that allows you to tap or click a button to record a session. However, you can use Jane’s online appointment tool to conduct an online session, and if your device supports it, you can record the session using a screen recording tool. Be sure to obtain the necessary permissions before recording. - Can I share my screen on Jane? Yes, you can share your screen during online appointments in the Jane app. While you’re in the appointment via videoconference, you’ll see a Share Screen button to the left of the End Call button. By tapping this, you can start sharing a tab, window, or your entire screen. - Does Jane app have payroll? No, Jane doesn’t have a payroll processing function. It focuses on practice management rather than handling payroll directly. 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