# Jane Software Overview 2026 - Features & Pricing > Review of Jane Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/product/86099-Jane-App --- [Home](https://www.softwareadvice.com/) / [Appointment Scheduling Software](https://www.softwareadvice.com/appointment-scheduling/) / Jane Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/product/86099-Jane-App/reviews/)[Alternatives](https://www.softwareadvice.com/product/86099-Jane-App/alternatives/) # Jane 2026: Benefits, Features & Pricing Updated June 9, 2026 Written by [Lisa Morris](https://www.softwareadvice.com/resources/author/lisa-morris/) Associate Principal Analyst Edited by [Caroline Rousseau](https://www.softwareadvice.com/resources/author/caroline-rousseau/) Senior Editor Wondering if Jane is right for your organization? Our Appointment Scheduling Software selection experts can help you in 15 minutes or less. On this page - Our Summary - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - Key Sentiments - User Reviews - Frequently Asked Questions - Popular Comparisons ## Our Summary Jane 4.8 [(515)](https://www.softwareadvice.com/product/86099-Jane-App/reviews/) FrontRunner 2026 Pros: - Ease of use - Practice management Cons: - High cost for solo practitioners - Complicated setup process Pricing Starting at $54.00 per month ### What is Jane: Jane is a practice management application built for healthcare and wellness businesses, including solo practitioners. It enables businesses to schedule appointments, manage client records, process payments, and perform a range of administrative tasks. ### Why we like Jane: Jane is a powerful tool for managing practitioner availability and scheduling patient visits. It allows for easy customization of forms to match the unique workflows of each practice. Jane also integrates with payment processors and telehealth platforms, ensuring seamless compatibility with a healthcare provider’s existing ecosystem. ### Who should use Jane: Jane’s features make it particularly useful for smaller clinics and solo practices, with 77% of reviewers having between one and 10 employees. The platform is designed to streamline routine tasks, allowing practitioners to focus more time on patient care. Wondering if Jane is right for your organization? Our Appointment Scheduling Software selection experts can help you in 15 minutes or less. ## Jane User Interface ## Popular Jane Alternatives Main Product Jane 4.8 [(515)](https://www.softwareadvice.com/product/86099-Jane-App/reviews/) Ratings Breakdown - 4.62Ease of use - 4.71Value for money - 4.82Customer support - 4.59Functionality Pricing Starting at $54.00 per month Get Price Alternative Product [Goldie](https://www.softwareadvice.com/salon/goldie-profile/) 4.8 [(1162)](https://www.softwareadvice.com/salon/goldie-profile/reviews/) Ratings Breakdown - 4.80Ease of use - 4.65Value for money - 4.75Customer support - 4.62Functionality Pricing Starting at $19.99 per month Get Price Alternative Product [Vagaro](https://www.softwareadvice.com/medical/vagaro-profile/) 4.7 [(3639)](https://www.softwareadvice.com/medical/vagaro-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.65Value for money - 4.63Customer support - 4.55Functionality Pricing Starting at $23.99 per month Get Price Alternative Product [Doctoralia for Specialists](https://www.softwareadvice.com/appointment-scheduling/doctoralia-pro-profile/) 4.7 [(409)](https://www.softwareadvice.com/appointment-scheduling/doctoralia-pro-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.18Value for money - 4.46Customer support - 4.59Functionality Pricing Starting at €69.00 per month Get Price Alternative Product [Carepatron](https://www.softwareadvice.com/medical/care-patron-profile/) 4.4 [(858)](https://www.softwareadvice.com/medical/care-patron-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.56Value for money - 4.49Customer support - 4.26Functionality Pricing Starting at $23.00 per month Get Price Alternative Product [Acuity Scheduling](https://www.softwareadvice.com/medical/acuity-profile/) 4.8 [(5747)](https://www.softwareadvice.com/medical/acuity-profile/reviews/) Ratings Breakdown - 4.63Ease of use - 4.65Value for money - 4.65Customer support - 4.65Functionality Pricing Starting at $20.00 per month Get Price ## Jane Overview Jane is a comprehensive practice management software designed for health and wellness practitioners, offering a wide range of features to streamline clinic operations. These features client-friendly booking, online and in-person payment processing, custom reporting tools for real-time business insights, and staff scheduling with multi-location support. The platform also supports HIPAA, PIPEDA, and GDPR compliance for secure telehealth services. Jane software includes charting features with customizable forms, SOAP notes, and over 1,000 templates, making it easy for practit... ioners to manage patient records efficiently. Users can optimize their charting process using time-saving features like Phrases, Smart Options, Narratives, and Dictation, streamlining entry creation. Additionally, Jane enables users to manage and track cash or insurance-based billing, ensuring accuracy and ease in financial transactions. Jane also provides security and reliability features, being fully compliant with remote data storage and boasting a 99.9% uptime guarantee. The platform eliminates the need to input data into multiple programs by securely storing and password-protecting all files, making them accessible from anywhere. This centralized approach to data management enhances data security and accessibility for practitioners. Jane's online booking system is a key feature, providing a user-friendly interface for patients to book and manage their appointments easily. The platform simplifies scheduling tasks, making them efficient and accessible to staff, ultimately improving workflow and reducing administrative burdens. Additionally, Jane provides billing capabilities that automate calculations, streamline payment acceptance, and facilitate insurance billing with ease. Jane is also designed to cater to the needs of patients, allowing them to book appointments online, access exercises prescribed by their therapists, and facilitate insurance reimbursements without paperwork. Jane's smart and aesthetically pleasing design enhances the user experience, creating an enjoyable and efficient software platform for both practitioners and clients. The platform supports a variety of devices, including tablets, smartphones, laptops, and desktop computers, regardless of the operating system. Jane's affordability, unlimited support, and intuitive design can benefit practitioners of various disciplines and clinic sizes. With a team behind the software that understands clinic management and prioritizes easy-to-use technology, Jane offers a robust platform to enhance clinic operations. Jane's commitment to storing medical data locally in different regions ensures compliance with privacy legislation. Jane provides support and training, including unlimited phone, email, and chat support, as well as free data migrations for seamless onboarding. ## Jane Pricing and Plans Starting price: $54.00 per month Free Trial Free Version Balance $54.00 flat rate, per month Plan includes: - Up to 20 appointments per month - Unlimited admin & locations - Online 1:1 Appointments (Telehealth) - In-Person 1:1 Appointments, Group Appointments, and Classes - Unlimited Email Appointment Reminders - Secure Patient Portal - Charting Templates - Intake Forms - Outcome Measure Surveys - Treatment Plans Read More Practice $79.00 flat rate, per month Plan includes: - Unlimited Appointments - Unlimited Staff Profiles - Customizable Branding - Selectable Availability - Online Booking Pre-Payment Policies - Unlimited SMS Appointment Reminders Thrive $99.00 flat rate, per month Plan includes: - Rooms & Equipment - Availability Tagging - Patient Self Check-In (In-Person) - Automated Patient Waitlist Management - Return Visit Reminders - Packages & Memberships - Ratings and Reviews - Google Analytics Integration - Wait List Notifications - Scheduled Return Visit Reminders Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### Our Analysis of Jane's Pricing Plans Choosing the right pricing plan for your practice is crucial. To help simplify your decision-making, we’ve examined Jane’s pricing structure and distilled the key elements of its Balance, Practice, and Thrive plans. By understanding the unique advantages and limitations of each, you can confidently choose the option that best aligns with your practice’s needs—whether you’re a solo practitioner just starting out or an established clinic looki... ng to scale. \*\*Balance Plan\*\* The Balance Plan is ideal for solo practitioners or those just starting their practice. At $54 per month, it offers a cost-effective solution with essential features such as a single practitioner profile, up to 20 appointments per month, and unlimited admin and locations. This plan includes both online and in-person appointment capabilities, as well as secure patient portal access. \*\*Pros:\*\* - \*\*Budget-friendly:\*\* The low monthly cost makes it accessible for practitioners with limited budgets. - \*\*Core tools included:\*\* Includes key functionalities like charting templates, intake forms, and treatment plans. - \*\*Scalable:\*\* Allows for unlimited admin and locations, accommodating growth. \*\*Cons:\*\* - \*\*Limited appointments:\*\* The 20 appointment per month cap may be restrictive for busier practices. - \*\*Not suited for teams:\*\* Supports only one practitioner profile, making it impractical for multi-provider clinics. - \*\*Missing features:\*\* Some features, such as integrated lab services, are not yet available. \*\*Practice Plan\*\* The Practice Plan, at $79 per month, caters to growing practices with multiple staff members. It includes all features from the Balance Plan, along with unlimited appointments and staff profiles. Additional fees apply for staff licenses: $17.50 per month for part-time users (less than 24 booked hours per week) and $35 per month for full-time users (24 or more booked hours per week). \*\*Pros:\*\* - \*\*Unlimited appointments:\*\* Supports practices with higher patient volumes without restrictions. - \*\*Staff flexibility:\*\* Accommodates multiple staff profiles with customizable licensing options. - \*\*Customization options:\*\* Offers branding customization, selectable availability, and online booking pre-payment policies. \*\*Cons:\*\* - \*\*Incremental cost increases:\*\* Half and full licenses for staff members can add up, increasing monthly expenses. - \*\*Paywalled features:\*\* Key tools like insurance billing and group telehealth are not included in the base price. - \*\*Complex pricing structure:\*\* Combining the base fee with variable license and feature costs can make budgeting more challenging. \*\*Thrive Plan\*\* The Thrive Plan, priced at $99 per month, is designed for established practices seeking advanced features. It includes all features from the Practice Plan, along with advanced scheduling options, automated patient waitlist management, and marketing tools. Additional staff licenses are available at $20 per month for part-time staff and $40 per month for full-time staff. \*\*Pros:\*\* - \*\*Comprehensive feature set:\*\* Offers a wide range of tools for efficient practice management. - \*\*Flexible scheduling tools:\*\* Includes room & equipment management, availability tagging, and patient self-check-in. - \*\*Built-in marketing support:\*\* Provides ratings and reviews functionality and Google Analytics integration. \*\*Cons:\*\* - \*\*Higher base cost:\*\* The monthly fee may be substantial for smaller practices. - \*\*Increased license fees:\*\* Half and full license costs are higher compared to the Practice Plan. - \*\*Extra cost for group telehealth:\*\* Requires an additional $15 per month, per practitioner. \*\*Additional information\*\* All plans follow a subscription-based pricing model and are billed on a monthly basis. While there is no free trial, a demo account is available for exploration. Jane does not offer a forever-free plan; however, discounted rates are available for new graduates, students, and non-profit organizations. \*\*Conclusion\*\* After analyzing Jane's pricing structure, it's evident that they provide a range of plans to accommodate various practice sizes and budgets. \*\*For solo practitioners or small clinics:\*\* The Balance Plan, at $54 per month, is an excellent entry point. It offers essential features like online booking, charting templates, and secure patient portal, making it suitable for practices with a limited number of appointments. However, as the practice grows, the 20-appointment limit may become a constraint. \*\*For thriving practices with multiple providers:\*\* The Practice Plan or Thrive Plan are more fitting. These plans offer unlimited appointments and staff profiles, along with advanced features such as customizable branding and automated waitlist management. The per-license pricing allows for flexibility based on each provider's workload. While the monthly cost is higher, the added functionality can significantly streamline operations and enhance patient experience. Ultimately, the choice of plan depends on factors like practice size, growth projections, and feature requirements. Jane's pricing model allows for scalability, ensuring that the chosen plan can support the practice's evolving needs. By carefully evaluating these aspects and aligning them with the appropriate plan, practices can optimize their investment in Jane and set themselves up for long-term success. ### Compare Pricing Compare pricing across our most frequently recommended Appointment Scheduling products. Software options Starting price\* User rating [Boulevard](https://www.softwareadvice.com/retail/boulevard-profile/) $176.00 per month 4.61[(366 reviews)](https://www.softwareadvice.com/retail/boulevard-profile/reviews/) **24** recommendations [Intelligent Medical Software](https://www.softwareadvice.com/medical/intelligent-medical-software-profile/) $199.00 per month 4.26[(54 reviews)](https://www.softwareadvice.com/medical/intelligent-medical-software-profile/reviews/) **19** recommendations [TimeTap](https://www.softwareadvice.com/dental/timetap-profile/) $28.45 per month 4.53[(260 reviews)](https://www.softwareadvice.com/dental/timetap-profile/reviews/) **5** recommendations [DaySmart Appointments](https://www.softwareadvice.com/scm/appointmentplus-profile/) $99.00 per month 4.11[(194 reviews)](https://www.softwareadvice.com/scm/appointmentplus-profile/reviews/) **3** recommendations [TherapyNotes, LLC](https://www.softwareadvice.com/medical/therapynotes-profile/) $69.00 per month 4.67[(963 reviews)](https://www.softwareadvice.com/medical/therapynotes-profile/reviews/) **1** recommendations \*Defined as the price above any available free plan ## Jane Features Drawn from insights across 515 verified reviews, we've outlined Jane's best and worst rated features and how they stack up against the average rating. Jane's score Category average Jane's Best Rated Features Scheduling 4.93 4.47 category average For Physical Therapy 4.91 4.32 category average Healthcare Compliance 4.91 4.09 category average Jane's Worst Rated Features Two-Way Audio & Video 4.19 3.77 category average Client Management 4.29 4.18 category average Progress Notes 4.43 4.40 category average - Popular features found in Appointment Scheduling Appointment Management Automated Scheduling Calendar Management Client Database Group Scheduling Mobile Access Online Payments Recurring Appointments Reporting & Statistics - More features of Jane Accounting Activity Dashboard Alerts/Notifications Appointment Scheduling Assessment Management Availability Indicator Availability Management Before & After Pictures Billing & Invoicing Bill Payment Booking Management Calendar Sync Cancellation Management Cancellation Tracking Care Plan Management Care Summaries Charting Claims Management Class Scheduling Client Management Client Portal Clinical Notes Coding Assistance Compliance Management Compliance Tracking Confirmations/Reminders Contact Database Credit Card Management Credit Card Processing Customer Database Customer History Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Data Import/Export Data Security Debit/Credit Card Processing Document Management Document Storage Document Templates Drug Reference Database Electronic Payments Electronic Signature Email Marketing Email Reminders Employee Management EMR/EHR Exercise Library Faculty/Staff Management File Sharing For Chiropractors For Group Therapy For Medical Purposes For Medical Spas For Mental/Behavioral Health Forms Management For Occupational Therapists For Physical Therapy For Podiatrists For Speech Therapists Gift Card Management Goal Setting/Tracking Healthcare Compliance HIPAA Compliant Initial Assessments In-Person Payments Insurance Eligibility Verification Insurance Management Inventory Management Invoice History Invoice Management Medical Billing Mobile Alerts Mobile App Multi-Location Multi-Physician Multiple Appointment Types Multiple User Accounts Multi-Provider Practice No-Show Tracking Notes Management Online Booking Online Forms Online Intake Forms Online Scheduling Outcome Assessment Tools Patient Intake Patient Management Patient Portal Patient Questionnaires Patient Records Management Patient Scheduling Payment Collection Payment Processing Payment Reminders Physician Management Physician Scheduling Point of Sale (POS) Practice Management Pre-Appointment Screening Progress Notes Progress Reports Progress Tracking Ratings/Reviews Real-Time Notifications Real-Time Reporting Records Management Recurring/Subscription Billing Reminders Remote Treatment Planning Reporting/Analytics Rescheduling Role-Based Permissions Room Scheduling Sales Reports Scheduling Secure Data Storage Self Service Portal SMS Reminders SOAP notes Staff Management Surveys & Feedback Task Management Task Scheduling Telemedicine Telemedicine Integration Teletherapy Template Management Therapy Notes Third-Party Integrations Transaction History Treatment Packages Treatment Planning Two-Way Audio & Video Video Conferencing Virtual Meetings Virtual Waiting Room Wait List Management Website Integration Workflow Management ## Jane Integrations Based on 515 verified reviews, we've identified products most frequently integrated withJane. Google Analytics 360 Integration rated 3.7 from 3 reviews Documo Integration rated 5.0 from 3 reviews Wibbi Integration rated 5.0 from 2 reviews Square Point of Sale Integration rated 5.0 from 2 reviews Microsoft Outlook Integration rated 4.0 from 1 review Bench Integration rated 4.0 from 1 review See all 10 integrations ## Jane Key Sentiments We analyzed 515 verified reviews for Jane to find out what actual users really think. Most Positive Sentiments Customer service 84% Positive 10% Neutral 6% Negative Users consistently praise Jane's customer service for being exceptional, friendly, and responsive. They appreciate the platform’s knowledgeable support team that provides timely assistance and resolves complex issues effectively. These positive interactions with customer service representatives enhance their overall experience with the software. Patient management 69% Positive 21% Neutral 10% Negative Users appreciate Jane's advanced functionality, which allows for extensive customization options that make it adaptable for different practices. They find the platform easy to use and efficient, enhancing their overall experience in managing patient notes and schedules. Additionally, the user-friendly interface and professional layout contribute to high user satisfaction among both practitioners and patients. Charting templates 63% Positive 30% Neutral 7% Negative Users value Jane's efficient and customizable charting system, which allows them to manage billing, scheduling, and notes in one place. They find the charting templates easy to use and appreciate the ability to modify and create custom templates. The flexibility and array of options available for charting streamlines users’ workflows. Least Positive Sentiments Billing and payments 24% Positive 47% Neutral 29% Negative Users find Jane's cloud-based software convenient for processing payments and appreciate its integration with systems like Square Terminal and Stripe. However, they encounter difficulties with insurance billing and direct billing setup, which some find laborious and confusing. The lack of compatibility with certain billing software and unsatisfactory handling of fraudulent claims are additional concerns for users. Appointment scheduling 42% Positive 35% Neutral 23% Negative Users find Jane's appointment scheduling convenient and user-friendly, allowing them to book and manage appointments easily. They value the ability to link appointments to personal calendars, as well as the platform’s overall ease of use. However, some users experience issues with calendar sync, feature requests, and occasional glitches that require refreshing the page. User experience 48% Positive 36% Neutral 17% Negative Users appreciate Jane's continuous improvement and the ability to suggest and vote on feature requests, which helps keep the platform up to date. They find the software user-friendly and easy to set up, with regular updates adding beneficial features. However, some users report challenges with how updates are implemented and note that additional features are still needed to improve their experience. ## Jane User Reviews Overall Rating 4.8 Ratings Breakdown 5 84% 4 12% 3 2% 2 1% 1 1% Secondary Ratings Ease of Use 4.6 Value for money 4.7 Customer support 4.8 Functionality 4.6 Yugma S. Verified reviewer Biotechnology 201-500 employees Used daily for less than 12 months Review source Reviewed May 2026 Appoinment scheduling Application 4 Overall, my experience with Jane has been positive. It is a reliable platform for managing schedules, organizing appointments, and maintaining workflow visibility. It simplifies coordination and helps keep operations running smoothly Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Jane is very user-friendly and well-organized, making it easy to manage scheduling, appointments, and client information in one place. Cons: At times, certain features require multiple steps, which can slow things down slightly. Additionally, integration with highly specialized tools or systems is not always as flexible as needed. Vendor Response Thanks so much for taking the time to share this, Yugma. Really glad Jane's been a reliable tool for keeping schedules organized and operations running smoothly. ☺️ Your feedback on multi-step workflows and integrations is well taken, making things more efficient and allowing more tools to connect to Jane are areas the team continues to work on. Appreciate the positive review! Replied May 2026 Read More JS June S. Verified reviewer Primary/ Secondary Education Self-Employed Used daily for less than 6 months Review source Reviewed April 2026 A support team that is actually available and helpful... 5 Jane is the only scheduling/payment/session notes software (and app) I've found that seems to 'get' that service practices in 2026 must be a) safe and private, and b) completely customizable in terms of branding. I've been a subscriber for 24 hours, and already I've had outstanding experiences with one planned and one impromptu service call. A Canadian product that actually helps my Canadian small business--that's money well spent. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: \-Excellent, responsive communication from CSRs through onboarding -Intuitive interface that prompts me to say what I need my clients to know > I feel like someone (other than me) has thought about onboarding and what I need to know. Cons: I haven't yet found anything that doesn't work for me. The features make sense, and I'll be up and running with online booking later today. (Not that I'm looking, but I am honestly surprised at the multiple ways I can personalize my account for my learning clinic.) So far, so good. Reasons for choosing Jane Jane has the features I needed at an affordable price. Jane has higher privacy standards and flexibility around changing my plan if/when my practice changes. I'm happy to pay Canadian dollars for a Canadian product. Reasons for switching to Jane I needed a comprehensive product that makes my life simpler, that has features I need other than appointment booking and management, including billing, invoicing and service analytics. Vendor Response Okay, a customer for 24 hours and already two outstanding support calls, online booking ready to go, AND a review so generous? We're so glad you found us, June! 💙 Hearing that Jane feels like it actually gets your practice and that you're getting what you needed is so important to us, and we hope we can continue to earn that. Thank you for the honour of allowing Jane and the team to support you in taking care of your community, and for sharing such a delightful review. Proudly Canadian, happily in your corner for hopefully years to come. 🇨🇦🫶 Replied April 2026 Read More CF Colin F. Verified reviewer Hospital & Health Care Self-Employed Used daily for more than 2 years Review source Reviewed February 2026 Jane review 5 Very good clinical software that is better than all other comparable software systems that I have used Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Jane makes it easy to make custom templates for my clinical work and allows for carrying forward of previous info that is still relevent Cons: I have found it doesn’t work as reliably on my mobile device. The browser version always seems better Read More Dan J. Verified reviewer Mental Health Care 2-10 employees Used daily for more than 2 years Review source Reviewed March 2026 Beautiful Solution for Private Practices 5 We've tried and tested countless other tools and none have come close to offering what Jane does for the cost! We're a small private practice with big dreams and Jane helped make them feel achievable. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Super efficient and cost-effective solution for private practice management. Super kind and intelligent support team, and solid community online for troubleshooting or comparing business models. Effective user interface, simple appointment management. Cons: As with any practice management solution, there's a learning curve and staff training that needs to happen with this tool. Reasons for choosing Jane More customizability and flexibility, more accessible, better solution. Reasons for switching to Jane Better cost for more features, more customizability Vendor Response Dan, this review legit made our day! Thank you so much for taking the time to write it, and for trusting Jane to help your practice reach those big dreams. Knowing that Jane has helped make them feel achievable is exactly the kind of thing that reminds us why we do this. 🩵 And the shoutout to the community honestly means so much. That space exists because of the people like yourself who spend time in it, and knowing it's been genuinely useful for your practice is exactly what it's there for. So thank you for being part of it 🥰 We're really grateful to have you with us, and we can't wait to keep growing alongside your practice! Replied April 2026 Read More KK Kristen K. Verified reviewer Hospital & Health Care 2-10 employees Used daily for less than 2 years Review source Reviewed May 2026 WMPT loves Jane! 5 Seamless, painless, and actually enjoyable. We left our zoom call with \[sensitive content hidden\] beaming today. I've never had a company for any product or service reach out after one year of use to take time out of their schedule to chat with us, get our feedback, and troubleshoot any issues we haven't had time to figure out yet due to our busy schedules. It was SO helpful. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: What is there not to like?! Every time we have a question, either Jane chat or an actual representative is quick, responsive, genuinely nice, and knows their product backwards and forwards. The interface of Jane is extremely intuitive and customizable. They continually are asking users how they can improve their product and then actually acting upon that input with effective changes. LOVE LOVE LOVE Jane!! Cons: nothing! - I seriously can't recommend this medical records and booking system enough to my colleagues. Reasons for switching to Jane opened up my own business and had the ability to choose what MR system I could use. Vendor Response Kristen, this made me smile so much. "Seamless, painless, and actually enjoyable." We'll take it! 😄 That Zoom call is often the first real chance we get to connect with a clinic and learn about your practice and needs...that's the whole point.The fact that it felt different from how other companies show up, that it was genuinely useful and not just a check-in box, means everything to us. We're so glad the team got to connect with you and help work through some of those things that had been sitting on the back burner. 💕 The enthusiasm you've brought to this review matches the enthusiasm WMPT clearly brings to your practice. Thanks for trusting Jane, for giving our team the honour of supporting your clinic, and for taking the time to share this so generously. 🙏 Replied June 2026 Read More Stephanie Q. Verified reviewer Mental Health Care Self-Employed Used daily for free trial Review source Reviewed May 2026 Excellent Customer Support - Give \[sensitive content hidden\] 10/10 stars! 5 \[sensitive content hidden\] was absolutely lovely, extremely knowledgeable on the product with a lot of experience. She gave me an in-depth exploration of the platform, was very warm friendly and if the price was more comfortable for me I would definitely gone with the move from Zanda to Jane. Ratings Breakdown 5 Ease of use 3 Value for money 5 Customer support 5 Functionality Pros: Customer support, User Interface, Customer Support, Ease of Use, the thought that has gone into the product both from a client and practitioner facing perspective. Cons: The cost, it is a lot for a solo practitioner working part-time and I would need the second tier price band as I would typically fall between the first and second tier. I know there is a 3month discount for this but it would need to be that price as the set price if I were to move from Zanda to Jane. Reasons for choosing Jane I chose Zanda over Jane because of the cost of Jane was 3 times the cost that I was paying for using Zanda. Vendor Response Thank you so much for this, Stephanie! The care and detail you shared tells me a lot about how thoughtfully you approach your practice. I'm sorry the pricing didn't work out for where you are right now, and understand it's a real consideration for solo practitioners. If anything changes down the road, we'd love to have you. 🙏 Replied May 2026 Read More IW Ike W. Verified reviewer Medical Practice Self-Employed Used daily for more than 2 years Review source Reviewed May 2026 Love this software 5 10/10. Support team is wonderful, cost is so reasonable. I love that it is always improving and I get so many compliments from patients on how great the scheduler is Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The amount of incredible updates and keeping up with technology. My medical documentation with Jane AI is so incredibly accurate. Cons: honestly, not sure. I guess I wish I could create a "report" and save it so I dont have to always create the report. Reasons for choosing Jane user friendly. cost. always improving and keeping up with features and technology Reasons for switching to Jane Seamless was not a good software and so many of my colleagues raved about Jane Vendor Response Ike, thank you so much for taking the time to leave such a glowing review of your experience with Jane! Hearing that Jane's AI Scribe is making your documentation more accurate is genuinely exciting. That's exactly the kind of thing we've been working hard to get right, so it's great to know it's landing well in practice. 😊 That note about your patients complimenting the scheduler is also really lovely to hear. ☺️ Your con is a fair one too. Having to recreate reports from scratch every time adds unnecessary friction, and it's good context for us to have. We're always looking at ways to make workflows like that smoother and know reporting can still get better in so many ways, so we appreciate you naming it. Thanks for trusting the team to take care of you, and for the honour of allowing Jane to support you in running your clinic. A 10/10 from a solo practitioner who's been with us for over two years genuinely means a lot. 🙏 Replied June 2026 Read More MH Maggie H. Verified reviewer Health, Wellness and Fitness 2-10 employees Used daily for more than 2 years Review source Reviewed April 2026 Excellent EHR 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Great EHR. They are constantly collecting and implementing feedback from providers and always pretty quick to get on the phone for support. Cons: Billing statements need work where insured patients are concerned, but other than that I have no complaints. Reasons for choosing Jane User interface and customer support availability Vendor Response Two years in and still saying overall you have no complaints is the kind of thing we don't take for granted. Thank you for taking the time to share this! Really glad the support has been consistent and that you're feeling the feedback loop in how Jane keeps evolving. Your feedback on wanting to see some improvements in statements for insured patients is a fair callout and I'll pass that along to the team. Thanks for sticking with Jane, Maggie, and for giving us the honour of supporting your clinic. 🩵 Replied April 2026 Read More KP Kimberly P. Verified reviewer Alternative Medicine Self-Employed Used daily for less than 2 years Review source Reviewed June 2026 Best customer service in the industry. 5 I have had a great experience with Jane especially now that they are truly upping their game with new features that are highly competitive with other companies. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The best customer service! I call, they answer, problem gets solved - every time. They are always patient, and genuinely kind. Cons: I wish I was able to pull reports in different more detailed ways that include types of services. And maybe I can but don't realize it. Reasons for choosing Jane the aesthetics and customer service. I wanted a NON medical looking platform. Reasons for switching to Jane It wasn't robust enough for what I needed. Vendor Response This genuinely made us smile, Kimberly! 🩵 Hearing "I call, they answer, problem gets solved" come back to us like that, well, I'd say that's the support team in a sentence. Fair feedback on reporting, it's an area we're always looking to improve. If you're looking for a report to pull types of services, you may find the Product Performance report helpful, but if that doesn't meet your needs, feel free to give the team a shout through support@jane.app and they'd be happy to help. Thank you for the honour of allowing Jane to be part of how you run your clinic. We hope we can continue to meet that bar for you. 🫶 Replied June 2026 Read More NN Natalie N. Verified reviewer Medical Practice Self-Employed Used daily for less than 6 months Review source Reviewed June 2026 5-Star Team at Jane 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I can't say enough good things about Jane and the team behind it. While the platform itself is straight forward to use, it's the people who help you learn about it who truly make the difference. The customer service team is nothing short of exceptional. From day one, they've treated me like a partner rather than just a customer. Every question is met with patience, every concern is handled quickly, and every interaction leaves me feeling supported and valued. In an industry where responsiveness and reliability matter so much, their team consistently exceeds expectations. It's rare to find a company that not only delivers a great product but also genuinely cares about the success of its users. Knowing that such a dedicated, knowledgeable, and compassionate support team is always there gives me tremendous confidence and peace of mind. I am incredibly grateful for their partnership and would wholeheartedly recommend this EMR documentation system to any healthcare organization looking for both an outstanding solution and a team that truly cares. Cons: There's nothing to note here :) Reasons for switching to Jane More cost effective to switch to Jane and to receive more help with customer service. Vendor Response Not kidding when I say we've read this more than once. The whole team has, actually. Words like these don't just make our day, they remind us why we do this work. 💙 What you described, where you felt like a partner from day one, every question being met with patience, every concern handled, is what we genuinely wish for all of our customers to feel working with Jane and the team that comes along with it. Not a product you tolerate, but a team you can count on. Knowing that's come through for you in your first few months means more than we can say. So glad you made the switch! We're really lucky to have you with us, and the honour is truly ours. ☺️ Replied June 2026 Read More Showing 1 - 10 of 515 Reviews [See All Reviews](https://www.softwareadvice.com/product/86099-Jane-App/reviews/) ## Jane FAQs - Can clients see notes on the Jane app? Clients can view notes in the Jane app only if the clinic chooses to share them. Practitioners can send notes directly to a patient or display them on their screen during a session. Jane also includes a privacy mode that blurs patient names, adding an extra layer of discretion with managing client records. - Does the Jane app send text messages? Yes, the Jane app enables users to send appointment reminders and other notifications via text message, helping reduce no-shows and prevent scheduling confusion. Users can set up automated reminders at specific intervals, such as four hours before an appointment, ensuring timely communication with patients. - Can you record sessions on the Jane app? Jane doesn’t have a feature that allows you to tap or click a button to record a session. However, you can use Jane’s online appointment tool to conduct an online session, and if your device supports it, you can record the session using a screen recording tool. Be sure to obtain the necessary permissions before recording. - Can I share my screen on Jane? Yes, you can share your screen during online appointments in the Jane app. While you’re in the appointment via videoconference, you’ll see a Share Screen button to the left of the End Call button. By tapping this, you can start sharing a tab, window, or your entire screen. - Does Jane app have payroll? No, Jane doesn’t have a payroll processing function. It focuses on practice management rather than handling payroll directly. 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