--- title: "Jane Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Jane. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Jane is a good fit for you!" source_url: "https://www.softwareadvice.com/product/86099-Jane-App/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Appointment Scheduling Software](https://www.softwareadvice.com/appointment-scheduling/) / [Jane](https://www.softwareadvice.com/product/86099-Jane-App/) / Jane Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/86099-Jane-App/) Reviews [Alternatives](https://www.softwareadvice.com/product/86099-Jane-App/alternatives/) # Jane User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 535 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.8/5 - Value for money: 4.7/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 454 reviews (85%) - 4 stars: 63 reviews (12%) - 3 stars: 11 reviews (2%) - 2 stars: 4 reviews (1%) - 1 star: 3 reviews (1%) ### Most mentioned pros - Appointment scheduling, online booking, charting, billing, and reporting are all integrated into one platform, which helps streamline daily operations. - Consistently incredible customer service. When I have a question about how to do something such as set-up an employees commission rate or process a refund, their email replies are thorough and even included embedded videos to help me see exactly what to do. - The platform has improved scheduling efficiency, patient booking, documentation, and clinic administration. ### Most mentioned cons - Additionally, the virtual session (telehealth) feature occasionally had issues with video or audio quality, which could disrupt sessions. - My biggest frustration was the limited flexibility in customizing chart templates. - We have had some problems with the virtual appointment features within the app, often finding that we are missing sound or video on one end or the other. ## Jane customer reviews Showing reviews 1-25 of 535 (page 1). ### Wow Factor Customer Service! - Overall rating: 5/5 - Reviewer: Tara B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I could not be more pleased with Jane & my Coach. I also feel like they thought of everything when this app was designed and it works flawlessly. I'm a single person practice, yet receiving support support as if I had multiple clinics and employees. That means a lot. The app is also expanding to offer clients more services and convenience. I do appreciate that customers can choose what best fits their needs, so it is not a "one size fits all" where you end up paying for services you don't want or need. I switched to Janeapp and still on my learning curve, but again it is proving to be the best choice. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The outstanding customer support I have received, especially from my onboarding coach, [sensitive content hidden] But truly, every representative with whom I've spoken to has been professional, friendly, knowledgable and supportive. I especially love that you can receive LIVE person to person help if needed. This company goes out of their way to support their customers. #### Cons The app is designed for therapy diciplines, my practice is not, so it has been a little more challenging to learn since I don't quite fit the mold. However, my onboarding Coach is helping me every step of the way with learning the platform and helping me incorporate my documents that are specific to my practice. Choosing Janeapp has proven to be the best option for my practice. #### Reasons for switching to Jane I am a new practice and needed guidance. Spruce Health does not offer onboarding support aside from a web meeting. You have to send an email with a question and wait one to two days for a reply. Then if your question was not fully addressed, you had to start the process over again. With Jane, I got to a live person for my demo call and have had great support ever since. #### Vendor response Wow Tara, thank you so much for taking the time to share such a glowing review with us! It's a huge decision to change your software and often does come with some learning curves, but we're so glad to hear that you're loving the onboarding process and are getting the support you need to set up your new solo practice with confidence. 🙂 The extra effort your coach put in to work through your setup with you is exactly the kind of personalized support the team wants every practitioner to receive when they sign up with Jane. Fantastic onboarding and ongoing support for our customers is what we do best, so hearing that you're feeling that support from us is amazing. Welcome to the community, and thank you so much for choosing Jane to help you run your practice. We are so honoured to be part of your journey and can't wait to see it thrive and grow. 🩵 Replied August 2026 --- ### Self employed PT owner loves Jane - and [sensitive content hidden] from the insurance team! - Overall rating: 5/5 - Reviewer: Carli M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, it's been great. I used it for 3 years as a staff PT and have continued using it as I start my own practice. The set up and interface is easy and the online resources are incredibly helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer support is phenomenal. Specifically, [sensitive content hidden] with the insurance team is OUTSTANDING. There is not a questions she doesn't know the answer to and she does it so efficiently and with a smile. She is an incredible resource that has helped me start my own practice. #### Cons I think it's fairly expensive. I also wish there was a more comprehensive app for both admin and patients which I know is being developed. It took a long time to get set up with the insurance billing team but once I did, as mentioned above, it's been the most helpful part of the process since. #### Reasons for choosing Jane Cost and familiarity because I was currently using Jane #### Vendor response Congratulations on starting your own practice, Carli, and thank you for sticking with Jane through the move from staff PT to owner, we love to hear that. 🥰 The insurance billing support clearly made a big difference for you, and we've passed along your kind words. On the cost side, we know pricing matters even more for a solo practice, and we appreciate you weighing that against everything else Jane offers. We don't have specifics to share on future app plans, but feedback like yours on wanting more for both admin and patients is always heard, and it's something we'd also love to see. Thanks for the ten out of ten, for three years of trust, and for giving Jane (and the team!) the honor of supporting you and your clinic. 💙 Replied July 2026 --- ### Jane review - Overall rating: 5/5 - Reviewer: Colin F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good clinical software that is better than all other comparable software systems that I have used #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Jane makes it easy to make custom templates for my clinical work and allows for carrying forward of previous info that is still relevent #### Cons I have found it doesn’t work as reliably on my mobile device. The browser version always seems better --- ### Jane is EVERYTHING. - Overall rating: 5/5 - Reviewer: Patrice B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered It has helped me run my practice and keep things seamless for me. I am so grateful that I found this program and it works so well for me. I am never leaving. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer support is AMAZING! I recently had a session with [sensitive content hidden] that taught me so much in a little bit of time. I have been with Jane for 2 years and I was still able to learn something new. #### Cons This box has a minimum so I am just typing to fill the space and to say that Jane has worked great for me and I have no cons. I love Jane. #### Reasons for choosing Jane Customizable Forms, Template Library, CUSTOMER SERVICE #### Vendor response Thank you so much for this, Patrice, your enthusiasm for Jane and our team always comes through 💙🫶 Two years in and still learning something new from our support team says a lot about them, and we've made sure they hear it, they'll be thrilled! We're also so glad customizable forms and the template library have kept being the right fit for your practice. You're one of our favourites to hear from, and it's an honour to be part of running your practice with you. Thanks for sticking with Jane. 🙏 Replied July 2026 --- ### EXCEPTIONAL CUSTOMER SERVICE & BILLING PROGRAM - Overall rating: 5/5 - Reviewer: Michelle G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Pleasant voice on the other line that is also very knowledgeable. Never before with any company of any sort have I experienced such consistent positive experiences. If I call, it means that I am worried and have not been able to solve a problem on my own. Jane calms my fears and helps me work through the issue. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros EXCELLENT customer service!!! EASY to use! EASY to navigate! I used another billing software before Jane and, WOW, what an upgrade! #### Cons That emails take a day or so to be returned. It's totally understandable, but when I email, it's because I'm not in a position to talk it through on the phone but need a fast reply. And emails take time to compose well (they have a fantastic form every single time!), and I can't really fault Jane since it takes time to find my answer. #### Reasons for choosing Jane Referral of son and his wife who had used Jane for over a year and love it. #### Vendor response "Excellent" and "easy" already had us smiling, but reading that Jane helps calm your fears and get you through whatever you're calling about? 🥹 You didn't hold back on the kind words, Michelle, and we appreciate the shoutout. Switching systems is never a small feat, so hearing it felt like an upgrade instead of just something you had to learn means we're doing right by you. Email turnaround is a fair callout, urgent replies matter most on busy days, and we know a quick email answer isn't always within reach. Calling in during support hours sounds like your best bet, or if you're up for it, our Facebook community group is there for peer support too. Either way, we're happy to hear the voice on the other end has always been pleasant and knowledgeable. 🩵 Thank you so much again for the stellar review, and for the honour of trusting Jane to help you run your practice! Replied August 2026 --- ### Jane Support Team is top notch! - Overall rating: 5/5 - Reviewer: Max T. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I've had a great experienc overall with Jane. There are a couple of things that they are trying to implement that will make it top notch EHR system. Can't wait until those are completed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I absolutely love the customer support. Hands down the best in the industry. Once I'm able to build a macro that does everything with my voice prompts, it will be the biggest time saver ever. #### Cons Wish there was push button macros. Being able to set text reminders the same day would be great as well. Would love a built in chat feature. #### Reasons for switching to Jane It was getting too expensive and they kept on rasing their fees #### Vendor response Max, thank you so much for this review, especially about our Support team ☺️ and for two years with Jane! Hearing customer support called hands-down the best in the industry is something we don't hear often enough, and it says a lot about the people behind those calls and chats. We also appreciate you laying out what would make things even smoother day to day. That kind of specific feedback matters, so keep it coming! Thanks for sticking with us this long, and for the honour of getting to support your practice. 💙 Replied August 2026 --- ### Best customer service in the industry. - Overall rating: 5/5 - Reviewer: Kimberly P. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered I have had a great experience with Jane especially now that they are truly upping their game with new features that are highly competitive with other companies. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best customer service! I call, they answer, problem gets solved - every time. They are always patient, and genuinely kind. #### Cons I wish I was able to pull reports in different more detailed ways that include types of services. And maybe I can but don't realize it. #### Reasons for choosing Jane the aesthetics and customer service. I wanted a NON medical looking platform. #### Reasons for switching to Jane It wasn't robust enough for what I needed. #### Vendor response This genuinely made us smile, Kimberly! 🩵 Hearing "I call, they answer, problem gets solved" come back to us like that, well, I'd say that's the support team in a sentence. Fair feedback on reporting, it's an area we're always looking to improve. If you're looking for a report to pull types of services, you may find the Product Performance report helpful, but if that doesn't meet your needs, feel free to give the team a shout through support@jane.app and they'd be happy to help. Thank you for the honour of allowing Jane to be part of how you run your clinic. We hope we can continue to meet that bar for you. 🫶 Replied June 2026 --- ### One of the best things I have done operationally in clinic - Overall rating: 5/5 - Reviewer: Angelika D. - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Jane gave my clinic an operational and professional uplift. It freed up a lot of time and energy which was more than an offset for its cost. It was fun to work with both during charting and operational tasks, and patients loved it too. They could book and change appointments, pay, download documents that I wanted them to have (letters, exercise prescription, MRI reports etc), they received forms to fill in and appointment reminders. All and every contact looked professional and modern. I probably only used half of what the software could have done for me and when I was out of my depth, Jane's customer service was super helpful and personal. I dealt with the same person for years, despite that, the team kept growing and others joined the team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am writing this in the past tense, as I have retired 2 years ago and finally decided to stop my software subscription with Jane. Jane really did run my clinic. I used already a clinic software when I switched to Jane some years ago, but Jane was a game changer. All trivial (but important) tasks were all of a sudden automated: appointment reminders, Covid-screening forms (of it's day), intake forms etc.. I could tailor both forms that got sent out, and that I used when taking notes in an instant. Printing invoices / receipts after a treatment no longer needed my receptionist's help and was done in a second's time. It looked professional and was always accurate. Once the feature of making or changing appointments online became available, I embraced it as I seemed to have a lot of late night emails asking for appointments. I could tailor who can book or change online with what notice and conditions. I could also determine what they would see, how busy or empty a shift was etc. Jane as a software has changed and improved all the time. But Jane wasn't just a software, as there is a Jane community behind it. There are empowering webinars, newsletters, and solution focused groups, all with the same objection of perfecting supportive patient care, good note keeping and smooth clinic operation. I still remember the first time I used the app on my mobile phone while at tennis to check my dairy, and book in my tennis opponent that got injured. I also liked that I could amend a chart long after I got home and remembered that I never wrote down that extra information the patient told me when he was leaving the clinic. #### Cons My patients could pay online for their appointments with Stripe (which was good) but I would have preferred it if the payment could have been taken with my own card machine SumUp as I found Stripe was lacking payment information that I could easily get with SumUp. Also, I liked using Jane diary so much, that I started to use it for appointments of a different kind, such as staff meetings, interviews, clinic maintenance appointments for builders/cleaners etc. Unfortunately, there was no way of searching for these diary entries other than manually. Perhaps that is a function that will come in the future. #### Vendor response Reading this made our week here at Jane, maybe our month. 😭💙 It's been shared with the whole team. Thank you, Angelika, for taking the time to write something this thoughtful, a couple of years after retiring, and for the years of trust you put into Jane to help run your practice. Hearing that Jane was part of your clinic for that long, not just on the software side, but the community too, the people behind it, means a lot to read as community is so important to us here. The image of booking in your tennis opponent after an injury, or amending a chart from home because you remembered something a patient mentioned on the way out, is exactly the kind of relief we hope Jane provides to providers who give so much of their time to patient care. Congratulations on your retirement, and thank you for the honour of spending part of your career with Jane. We'll miss having you in the Jane community, and we hope you'll reach out again one day. Replied August 2026 --- ### Transitioning made easy. - Overall rating: 5/5 - Reviewer: Barbara W. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Excellent. I would recommend Jane to any chiropractic office. There were many features that, in the 6 months that we were using Jane we did not access but, had we planned on continuing in practice, would have been most beneficial. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Actually speaking with a living human was such a bonus and they were always most helpful and nevery judgemental regardless of how silly my questions were. Even the chat was easy to use and, assuming my questions were detailed and well thought out, very specific and helpful in the answers. #### Cons After 35 years of using one program, it took some time to become comfortable with Jane but, had I been younger and more adaptable, it would have been an easy transition. #### Vendor response Aw Barbara! Thank you for taking the time to share this, especially for being honest about what a transition after 35 years with one program actually feels like. We're glad the human side of support came through so clearly, on the phone and in chat. That's the part of the job our team cares most about getting right, and it's good to hear it landed that way for you. ☺️ The adjustment curve you describe makes complete sense. Moving off a system you'd used for three and a half decades is a real undertaking, no matter how good the new one is. And we appreciate you flagging the features you didn't get to explore. Not every practice uses everything in the first few months, and knowing that gap exists matters. We're so grateful you gave Jane a try, and we wish you well, no matter what's ahead. 🩵 Replied August 2026 --- ### Easy Appointment Management with Helpful Mobile Access - Overall rating: 5/5 - Reviewer: Mohammed R. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I liked most about Jane is how easy it is to manage appointments and bookings in one place. The interface is clean and straightforward, making it easy to navigate #### Cons The value for money could be better, especially for smaller practices. I also feel that customer support could be more responsive at times #### Vendor response Hey Mohammed, thanks so much for leaving such a detailed review! Having your bookings through Jane feel clean, straightforward, and easy is what we want day-to-day use to feel like for every clinic, so I'm glad that's the experience you're having. I hear you on affordability, especially for smaller practices. Pricing is something we're always listening to our customers about, since we know value looks different depending on the size of clinic you're running. I'll pass this feedback along to the team. If you ever want to share more on what's valuable for your practice, our team would love to hear it at support@jane.app. I'm also sorry support hasn't always felt as responsive as it should. We aim to give the most responsive support we can, and I'm hopeful your next experience reaching out feels faster. Thanks for trusting us to help run your practice. Wishing you all the best! 🩵 -Emily from the Jane team Replied September 2026 --- ### Jane.App: The best EHR system I've ever dealt with - Overall rating: 5/5 - Reviewer: Maurice P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Jane has been really easy to use and implement, it takes some legwork but it does everything I need it to without being over complicated. It is provider friendly, which is vastly different from every other software I've used. It's also really flexible and always fixing problems and adding features #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Pricing is great, booking for clients is simple and customer support is top notch. Insurance billing is simple and the fact that it is cloud based is a huge plus. #### Cons Some features aren't implemented well, and there is a lot of customization needed to make the service workable. It works out of the box, just may not be exactly what you need. #### Reasons for choosing Jane Straightforward pricing, install/setup was as simple as possible, great contract, customer service and flexibility of the product. #### Reasons for switching to Jane horrible customer service, high fees, frequent crashes, server based, not intuitive. #### Vendor response Hi Maurice, thank you for such a kind and thoughtful review! It’s great to hear that Jane has been straightforward to set up and that insurance billing and client booking have been smooth in your experience. Your feedback about customization is really helpful, and we’d love to learn more about which features you’d like to see improved. Everyone’s workflow looks a little different, and it’s something our team continues to listen to as we add flexibility and functionality. We’re so glad Jane has made things simpler for your practice. It’s an honor to be part of your day-to-day, and we hope to continue supporting your team and clinic as you grow. 💙 Replied November 2025 --- ### Utilizing Jane in busy group of clinics - Overall rating: 4/5 - Reviewer: Karen S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Jane has been a gamechanger for our workflow. As a group of very busy clinics, it allows up to manage scheduling, billing, and submitting claims to insurance companies easily. The issues with some of the reports are at times frustrating, but they are easier to deal with when you factor in the positives of scheduling and billing! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros When it comes to scheduling software, Jane is hands down the best! The ease of scheduling appointments is amazing! New employees pick up scheduling appointments very quickly and are often scheduling appointments independently within their first few shifts. #### Cons Some of the reports are not geared towards a larger group (we have 5 clinics). The Accounts Receivable report is very hard to navigate, and when you choose an account to investigate, it takes you to all outstanding balances with no way to filter the age of the charges. #### Reasons for switching to Jane Practice Perfect was clunky and had to manage, especially with the need to constantly update the "server" and then all of the workstations where it was in use. #### Vendor response Thank you so much for this thoughtful review, Karen! :) We’re so glad Jane has been a gamechanger for your team, especially when it comes to scheduling, billing, and onboarding new staff across multiple clinics. It’s wonderful to hear Jane has helped streamline things after your experience with your last software. We also really appreciate you flagging the challenges you're having with Jane's Accounts Receivable report, that context is especially helpful to hear. and I've shared it with our team. Thank you again for taking the time to share your experience. We're truly grateful to support your busy team and hope Jane continues to be a great partner in your workflow! -Caitlin, on behalf of Jane Replied July 2025 --- ### Useful medical CRM - Overall rating: 5/5 - Reviewer: Breanna G. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered With some room to improve, it seems like a great platform for all medical companies. There’s some features that seem like no-brainer improvements. I hope they take my feedback. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The user interface is fairly friendly and easy to learn. It’s secure and does the job. Setup for new patients is fairly simple though there’s clear ways it could be improved. Seems like Jane has forums to support its customers with suggestions for features. Its value for the cost is workable for a company our size of about 30 employees. It makes booking appointments and changing them easy for customers. #### Cons It does not talk to dynamics. I wish you could automatically send consent forms with pre design messages rather than having to copy and paste them from our SOPs #### Vendor response Thanks for the detailed feedback, Breanna. Love to hear the interface feels friendly for your team, especially with new patient setup being part of daily onboarding work. We hear you on wanting more integrations to connect to Jane, and share that wish! While Dynamics isn't something we're integrating with right now, we always love hearing what tools our customers want to see linked up to make their day smoother. Also appreciate how you laid out your feedback so clearly about the challenges with consent forms. Above all else, thank you for giving the Jane team the honour of supporting your practice 🩵 Replied July 2026 --- ### Customer Support - Overall rating: 5/5 - Reviewer: Shaun S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with Jane has been very positive. The platform has improved scheduling efficiency, patient booking, documentation, and clinic administration. The online booking system is convenient for patients, and the software is easy to train staff on. Customer support has consistently been helpful and responsive whenever we have needed assistance. Jane continues to be a valuable tool for managing day-to-day clinic operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Jane is intuitive, easy to navigate, and designed specifically for healthcare clinics. Appointment scheduling, online booking, charting, billing, and reporting are all integrated into one platform, which helps streamline daily operations. The customer support team is responsive, knowledgeable, and provides clear explanations when questions arise. The user interface is clean and easy for both administrative staff and practitioners to learn. #### Cons Certain billing and multi-location workflows can be limiting for larger or growing clinics. For example, practitioners who work across multiple locations with different billing requirements may encounter configuration challenges. Additional flexibility in these areas would be beneficial. #### Vendor response Thank you for taking the time to share such a lovely review, Shaun, and for two-plus years! We're really glad to hear Jane has been working well with your team day to day, and that support has shown up when you've needed it. Those moments often matter the most. The billing and multi-location limitations you're describing are helpful pieces of feedback to read, and we appreciate you naming them. Those needs can get genuinely complex for growing clinics, and that kind of input shapes where we focus in the future, so we'll share that with the team who works on insurance. We appreciate you trusting Jane with the honour of helping you run a busy practice, and hope we can continue to show up for you whenever you need. 🩵 Replied June 2026 --- ### Jane on Broadway - Overall rating: 5/5 - Reviewer: Louis C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been very good, but I will admit that I have never used another system so I do not have a basis for comparison with your competition. When I socialize with colleagues I do recommend it to them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros There are so many features that help me streamline my practice admin. I like how patients can book online at my website with your affiliate Clinic Sites. Jane Payments streamlines checkout, as their credit/debit card is on file. Chart note templates shorten my documentation when repetitive findings and procedures exist from visit to visit. #### Cons I cannot see at a glance the patient leger, makes it hard to figure out their balance. Co-Insurance balances are nearly impossible to determine. #### Vendor response Thank you for this, Louis, and for recommending Jane to your colleagues! That kind of word-of-mouth really means a lot to us ☺️🩵 It's great to hear that online booking, Jane Payments, and chart note templates are making a real difference in your day-to-day. The feedback on the patient ledger and co-insurance balances is noted, and being able to see that information at a glance is a reasonable ask. We'll make sure that gets to the right people on our end. We hope we have the honour of supporting your clinic into the future, even if you've never worked with another system ;) Replied April 2026 --- ### Appoinment scheduling Application - Overall rating: 4/5 - Reviewer: Yugma S. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Jane has been positive. It is a reliable platform for managing schedules, organizing appointments, and maintaining workflow visibility. It simplifies coordination and helps keep operations running smoothly #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Jane is very user-friendly and well-organized, making it easy to manage scheduling, appointments, and client information in one place. #### Cons At times, certain features require multiple steps, which can slow things down slightly. Additionally, integration with highly specialized tools or systems is not always as flexible as needed. #### Vendor response Thanks so much for taking the time to share this, Yugma. Really glad Jane's been a reliable tool for keeping schedules organized and operations running smoothly. ☺️ Your feedback on multi-step workflows and integrations is well taken, making things more efficient and allowing more tools to connect to Jane are areas the team continues to work on. Appreciate the positive review! Replied May 2026 --- ### Jane Success For Our School Clinic - Overall rating: 5/5 - Reviewer: John C. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Jane is supportive, and it has been a positive experience for us. We recommend this program for all of our students. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use Jane in a school clinical setting. 12 treatment rooms with 40-60 new students per year. This means we have to train students how to use the program. We have found that Jane is very easy to use in this manner. We also appreciate the customer support and the consistent updates to the system, which include useful features. Booking and appointment management from the Clinic Manager, Client, and Practitioner views are intuitive for most new users, including our older clients who sometimes struggle with technology. Notifications, reminder emails, and SMS reminders are particularly beneficial when managing a large number of new users and clients annually. #### Cons Batching in Jane Payments is not adjustable, and the system strips UTM data in reports. These two things are more concerning for bookkeeping and administration, and do not really impact the end user. Payment batching can span multiple service days, resulting in payments for one day appearing in two separate batches. Depending on your clinic hours. If you're familiar with UTM data, you already understand why this is important for some users but doesn't really impact the daily user. #### Vendor response Hi John, thank you for such a fantastic and detailed review. It’s inspiring to hear how you’ve integrated Jane into your school clinic to support both students and staff, and that features like reminders and intuitive layouts have made training easier across your team. We really appreciate you sharing your thoughts about batching and data in Jane Payments. Feedback like this is incredibly valuable for our product team, and we’ll be sure to pass it along. We’re so grateful Jane has been a supportive partner in your program, and we love hearing how you’re helping the next generation of clinicians learn with confidence. We hope to continue supporting your team and students for years to come. 💙 Replied November 2025 --- ### Awesome Scheduling App - Overall rating: 5/5 - Reviewer: Erica M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that Jane is easy to navigate and user friendly. It’s super easy to book an appointment, especially for two different family members. You can easily find upcoming appointments and contact information for the business. #### Cons So far, there aren’t many things that I don’t like about Jane. I have had a great experience and haven’t come across any issues. #### Vendor response Thank you for the kind words, Erica! Booking for multiple family members, finding appointments easily, knowing where everything is... it's so great to hear it all feels intuitive. A 10/10 and no cons so far? We'll take it. So glad Jane's been a good fit, and we feel so grateful for the honour of helping you run your practice. 🩵 Replied April 2026 --- ### Great first experience - Overall rating: 5/5 - Reviewer: Madison B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Great. The chat for customer service was quick and friendly. [sensitive content hidden] helped me understand the issue and escalate it to the correct team, who then responded in a timely manner. I haven't started using Jane but I'm certainly far from disappointed with my first interaction with the software team. I can also tell from the listed functions that it is a good cost value trade. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Quick customer service support, issue escalated to correct team and was contacted all within the same day. Offerings seem good for the cost #### Cons No complaints. The issue was just a software block that occurred when abandoning my sign up months ago then trying today to get my desired URL using the same information. #### Vendor response Madison, welcome to Jane! Same day escalation and resolution isn't always possible, but when it is, it's because the team is genuinely working hard to make it happen, so I'm glad to hear you got to experience that. 💙 You haven't even started using Jane yet and you're already feeling good about it. That's a wonderful place to be. We hope Jane lives up to that first impression, and we're here if you ever have questions as you get going. ☺️ Replied June 2026 --- ### I recommend Jane - Overall rating: 5/5 - Reviewer: Heather C. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience has been positive. I use it for booking all my chiro, massage, etc. It keeps track and sends appointment reminders in a text. Very helpful! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Jane is a very customer friendly platform. You can book all your appointments with various Healthcare providers in one app. #### Cons Sometimes I forget which password I used for specific providers, I have to reset it and that takes a little time. #### Vendor response Thanks so much for the kind words, Heather, and for the 10/10! Really glad Jane has made keeping track of appointments across your different providers so easy. ☺️ The password situation is a fair frustration, and we actually have something that can help! Jane built a mobile app for patients and clients, available on the Apple App Store and Google Play; this lets you create one central login and link all your existing clinic accounts to it, so you're only ever signing into one place. It might save you a few password resets going forward. 🙏 So glad the experience has been a positive one overall. 💙 Replied March 2026 --- ### Customer support - Overall rating: 5/5 - Reviewer: Ka’ānohiokalā P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered [sensitive content hidden] truly helped beyond the obvious. He made sure he understood NIU Hawai’i business and so he read and so some mistakes which he reported to me even though it was not the topic to discuss- that’s excellent service #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] helped to know NIU Hawai’i business and checked if there were any mistakes in grammar and etc. #### Cons There’s none at this time. If I would’ve shared to this block it would be more to explain but there’s none to report at this time #### Vendor response Aloha! Thanks so much for sharing this lovely review. So glad to hear Chris went above and beyond in learning about your business and needs to get your account setup. We hope we can continue to be there for you when you need the team, and it's a true honour to support NIU Hawai’i 🩵 Replied June 2026 --- ### Works well! - Overall rating: 5/5 - Reviewer: Laura C. - Verified reviewer: Yes - Industry: Child Day Care Services - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Jane has been pleasant! It's simple to use and if I do make a mistake (such as booking initial appointments more than once) it is easy to switch to another type of appointment. I also like how easy it is to cancel and reschedule. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about the Jane app is that it is easy to use, as a client I can can see what is available and who I am booking with. #### Cons What I like least about Jane is that it is easy to miss switching the type of service; a few times I have booked initial appointments multiple times and didn't realize. #### Vendor response Hi Laura, thank you so much for sharing your experience with Jane! It's wonderful to hear that the booking process has felt simple and pleasant overall from the client side, and that it’s been easy to make changes when needed. That kind of flexibility is something we care a lot about, so I’m really glad it’s been helpful for you. Your note about switching between appointment types is also incredibly helpful feedbac to heark. We’ve heard similar stories, and it’s something we’re actively keeping an eye on as we continue to improve the experience. Hearing it directly from you is a great reminder of how real-world use shapes what matters most. Thanks again for taking the time to share—and for using Jane to help manage your care. —Caitlin, on behalf of the Jane Team Replied May 2025 --- ### Great Program - Overall rating: 5/5 - Reviewer: Tanya D. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like that it keeps track of my appointments, allowing me to make them and check them. Also keeps documents needed and allows for video calls. #### Cons I honestly can't really think of anything that I do not like about this application. It works great for what I need it for. #### Vendor response Thanks for sharing this! It's great to hear Jane's made it easy to keep track of appointments, access documents, and join video calls all in one place. Sounds like it's been a smooth experience for you, and we love to hear it. 🩵 Replied July 2026 --- ### Wonderful product! - Overall rating: 5/5 - Reviewer: Crystal C. - Verified reviewer: Yes - Industry: Veterinary - Company size: 51-200 employees - Product usage: Used daily for free trial - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Wonderful! Happy to use this application as it works to support after hours bookings, and create reception efficiency within a business model. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simple for clients to log into, easily access information, and create a client profile. Seamless for business integration. #### Cons Clients can accidentally create multiple profiles, which then would lead to the need for consolidation. #### Vendor response Hi Crystal, thank you so much for this lovely review! I'm so glad to hear that Jane has been working well for both your clients and your practice, from simple logins to smoothly integrating with your business. It means a lot to know Jane is helping support after-hours bookings and reception workflows in such a meaningful way. You’re also not alone in flagging the challenge of duplicate profiles. It’s very much on our radar right now, and our team has already started brainstorming potential solutions. Your feedback couldn’t have come at a better time, so thank you for sharing it. We’re so grateful for your trust in Jane to help support your practice, and we’re looking forward to continuing to evolve alongside you. – Caitlin, on behalf of the Jane Team Replied May 2025 --- ### Jane is awesome! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Jane app is awesome as reported by all my colleague who used different apps for scribe and taking notes #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Great value for money, friendly snd responsive support, clear updates provided during escalations and great user interface along with notes keeping. #### Cons Resolution took longer than expercted, repetition of troubleshooting steps frustated the users at times. However thr appointments management is spot on if it can club 2 or more #### Vendor response Hi there, thank you so much for sharing this thoughtful review! It’s wonderful to hear that our support team has been friendly and responsive, and that Jane’s interface and note-keeping tools have been a good fit for your practice. We appreciate you mentioning that resolution times sometimes took longer than expected. That’s helpful feedback for the team, but we’re glad to know that clear updates and communication still made a difference along the way. We’re so happy Jane’s appointment management has been working well for you, and we’re grateful to be part of your workflow. 💙 Replied November 2025 ## More reviews [Next reviews](https://www.softwareadvice.com/product/86099-Jane-App/reviews/?page=2) --- Jane Reviews, Pros and Cons - 2026 Software Advice