--- title: "Spiff Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Spiff. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Spiff is a good fit for you!" source_url: "https://www.softwareadvice.com/product/91708-Spiff/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Compensation Management Software](https://www.softwareadvice.com/hr/compensation-management-comparison/) / [Spiff](https://www.softwareadvice.com/product/91708-Spiff/) / Spiff Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/91708-Spiff/) Reviews [Alternatives](https://www.softwareadvice.com/product/91708-Spiff/alternatives/) # Spiff User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 132 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.8/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 98 reviews (74%) - 4 stars: 28 reviews (21%) - 3 stars: 5 reviews (4%) - 2 stars: 1 reviews (1%) - 1 star: 0 reviews (0%) ### Most mentioned pros - It makes setting sales team goals much more transparent and less nebulous and allows our organization to easily track commission payouts as well as year end incentives for our other employees. - What I liked about the spiff software was once it was set up figuring out commission save lots of time and and energy trying to figure them out. - If offered many different analyzing tools that could help in other areas of my workload along with what we wanted the product for in the first place ### Most mentioned cons - Sometimes things were not added correctly and it would take a while to update to the correct attainment. - We couldn't quite get it to provide the visual layout we hoped for and are use to. - You could argue that one month of errors is somewhat acceptable but a second month with the same errors is simply unacceptable and a third month was enough for us to have to take our business elsewhere. And despite Spiff acknowledging these issues, they simply pointed to the 2 year contract with the expectation of us continuing to partner with them. If you need an example of this, just look at SFDC CPQ, previously Steelbrick. ## Spiff customer reviews Showing reviews 1-25 of 132 (page 1). ### Really amazing - Overall rating: 5/5 - Reviewer: Lydia W. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's so much better then Xactly, the incumbent. It's clean, easy to use and the team loves it. #### Cons Sometimes it's hard to get a breakdown on a specific deal. The granularity of reporting could be better. #### Reasons for switching to Spiff Xactly was full of bugs! literally $1000s omitted in errors. --- ### Phenomenal sales team tool - Overall rating: 5/5 - Reviewer: Darby C. - Verified reviewer: Yes - Industry: Banking - Company size: 501-1000 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience has been phenomenal. Spiff is an invaluable tool for our sales teams on an organizational and individual level. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Spiff has been amazing for tracking and calculating commissions. The interface is simple and intuitive once you are up and running and is a gamechanger for tracking commissions and forecasting and goal setting. It makes setting sales team goals much more transparent and less nebulous and allows our organization to easily track commission payouts as well as year end incentives for our other employees. #### Cons The Salesforce integration has a bit of a learning curve, but that is why we have technical people who know how to do that. Once it is integrated, it is very easy to use. --- ### Weekly Spiff User - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Sports - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros The ability to (more) accurately track the commission I make monthly. #### Cons It does not always pull in all the information from salesforce. --- ### Spiff Sales review - Overall rating: 4/5 - Reviewer: Sheila K. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with spiff was good with certain aspects and some seemed a little bit harder and again I feel that I would need training to learn more. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I liked about the spiff software was once it was set up figuring out commission save lots of time and and energy trying to figure them out. I also like the mobile app option as well. #### Cons What I liked lease about the spiff software was I could not get everything in the reports that I wanted, and to utilize all the software has to offer I feel like I would need a little bit of training. --- ### Spiff to the rescue - Overall rating: 4/5 - Reviewer: David M. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 201-500 employees - Product usage: Used monthly for less than 12 months - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very professional and Organized. Covered all bases and handled all questions. Easy to make changes. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros If offered many different analyzing tools that could help in other areas of my workload along with what we wanted the product for in the first place #### Cons We couldn't quite get it to provide the visual layout we hoped for and are use to. Team is used to a certain view and although I believed what Spiff provided could have worked; the team preferred a different layout. --- ### Clean, Simple and effective - Overall rating: 4/5 - Reviewer: Alexander S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall exactly what I need. Intuitive, simple and with right sales ops team removes all commission headaches and spreadsheets #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Removes all questions on commission, plans incentives and gives everyone clear overview of what they earn based on varying performance. #### Cons It can be consuming to set up based on how complicated your comp plans are. Will require sales ops and support. --- ### Commission tracking - Overall rating: 4/5 - Reviewer: Rico L. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros It was really helpful to track my commission and to forecast for my quota attainment each month. Especially as commission tracking. #### Cons Sometimes things were not added correctly and it would take a while to update to the correct attainment. --- ### A different company under Salesforce - Overall rating: 2/5 - Reviewer: Peter M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered Unfortunate timing for us with the acquisition but it’s fair to say we are the first to experience the shift of Spiff.com under Salesforce. Having done my research on Salesforce M&A strategy they appear to follow a similar pattern of acquiring the #2 option in the market and amplifying sales across their existing customer base. As you can imagine, a rapid influx of sales as they pivot to driving sales through the existing customers of Salesforce which very quickly overwhelmed them and the cracks start to form in implementation and ongoing support. It’ll take them 12-24 months to get on top of things as they churn out their talent and need to rebuild the lost knowledge. This is especially painful because you rely on their success team for items you would expect to be self-managed through an admin portal, thus the lost talent is going to be a major issue. We’ve been pushed to move on to the latest platform of Spiff.com which has been positioned to us as “not really ready” but you can imagine this was a key part of the acquisition strategy and they’ll be moving forward with it prematurely, fixing on the fly and/or rolling back until it’s stable. It’s worth stating the obvious here but this is commission software that, when errors occur, greatly impact the revenue operations team and eventually the general morale of the sales team. You could argue that one month of errors is somewhat acceptable but a second month with the same errors is simply unacceptable and a third month was enough for us to have to take our business elsewhere. And despite Spiff acknowledging these issues, they simply pointed to the 2 year contract with the expectation of us continuing to partner with them. If you need an example of this, just look at SFDC CPQ, previously Steelbrick. An application that has had little to no innovation and has become a bundled offering in the SFDC suite of tools. We have pivoted to Dealhub in this area for that reason. Our move to CaptivateIQ is a breath of fresh air and what required days/weeks of internal discussions at Spiff.com is something we are simply able to manage ourselves. The sales team are happy again and our rev ops team is no longer consumed by a single application. Glad we pulled the plug when we did before we realised churn in our organisation attributable to Spiff.com (sounds extreme but it had become a major issue in our employee surveys). Happy to speak to anyone privately before you make a decision on a commission tool for your business given how in depth our knowledge is in this area. For example, on the surface Spiff.com and CaptivateIQ appear to be very similar but the sync time from SFDC to Spiff.com is ~2 hours so an AE is unable to see wins in real time. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros A decent set of folks trying to do the right thing if they had the bandwidth. #### Cons Terrible customer support which they admitted was a symptom of the acquisition. Same issues month in and month out impacted the morale of our sales org significantly. Our rev ops team has since implemented CaptivateIQ and the difference in the quality of the product and service is night and day. --- ### Finally I can see accurate commissions! - Overall rating: 5/5 - Reviewer: Spencer K. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is amazing and creates a very helpful gap between the Sales and Finance team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how I can always be up to date on my commissions without having to do the math myself. I still keep track of my commission myself to double check but Spiff has been great. #### Cons I used to not like that there wasn't an app for Android...but there is now and I love it. Thank you guys. --- ### Been looking for this for 6 years - Overall rating: 5/5 - Reviewer: Frederick A. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's been fantastic overall. The support is good, the product is easy, it's aesthetically pleasing, and it solves the biggest thing occupying a sales guy's mind: what am I getting paid? #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Massive time savings and puts my mind at ease. If there are disputes between what I think I am owed and what the company thinks, it's visible at all times and I can raise attention to it. Now it's nobody's fault but mine if I don't get paid what I think I should #### Cons nothing, yet. An ability to refresh the sync between Salesforce a little more often might be nice --- ### It helps institutions organize commission calculations accurately and transparently. - Overall rating: 5/5 - Reviewer: Maria C. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Spiff helped us reach a high level of transparency as the commission record became clearer for all members and this reduced objections at all levels. Spiff also enhanced the capabilities of the organization's officials to evaluate the performance of sales teams based on proven facts, which improved the competitiveness of team members. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Spiff is very easy to use and helps us by providing and integrating all the information related to our commissions on one page. We can see all the deals that were closed during a specific period and accurately know the sum of the commissions associated with them. It's excellent that Spiff helps us study offers in detail and automatically calculates everything in detail, saving us hours that we used to spend in the past on commission calculations because our compensation plan was way too complicated to manage. Spiff has provided us with the required transparency in compensation plans, enabling managers to obtain accurate summaries, including all the details they need to understand, which speeds up the approval process. I also appreciate the handy charts, analytics, and reports as they save much time when it comes to data validation. #### Cons Spiff is perfect to a large extent, but it depends on the size of the user's knowledge of the platform's work as required, and access to the smooth handling of all tools requires completing the training period and acquiring the skills needed, and this will not take much time. --- ### The visualization is unique! - Overall rating: 5/5 - Reviewer: Ric T. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have created a culture of trust with Spiff! I'm grateful our team implemented it here at Lucid, now it is so simple to line up goals to current state and work together with your leaders to achieve your financial goals! - My reps know exactly what to work on in order to reach the next level!! - No more excel spreadsheets!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Spiff makes it easy for sales leaders to set goals and line up those goals with what each rep wants to achieve. I care about my reps and they care about reaching their potential, Spiff has added a visual reason for me to line up my goals with theirs and create belief in what they're doing. I love everything about it, but the conversation that have come from showing my reps where they are in their earnings, have bee unique! #### Cons Nothing now. - Honestly I have enjoyed the entire experience. --- ### Excellent Product-Easy to use! - Overall rating: 5/5 - Reviewer: Michelle K. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered We love using this product and you will too! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This product is very friendly to use, has easy navigation, and is time saving which is a huge benefit. This software has made calculating commissions hassle free, it has helped reduce commissions errors and has the versatility to deal with all the complexity of our commission tiers. It is hands down amazing. #### Cons I have not had any issues that come to mind. --- ### Spiff works great - Overall rating: 5/5 - Reviewer: Steele R. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have truly enjoyed Spiff so far. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Being able to see what my commission looks like at all times so that I can prepare for the month and see what else I need to sell. Before we had spiff I had no idea what my clawbacks were and no idea what I was going to get paid. #### Cons The mobile website could work a little better. --- ### Spiff review - Overall rating: 5/5 - Reviewer: Seth B. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love the integration with Salesforce to see my commissions in real-time. #### Cons It’s nice to see updated commissions just wish our salesforce integration resync’d with Spiff every few hours. I do understand that is possible, we just haven’t made the change on our end yet. --- ### Spiff is awesome - Overall rating: 5/5 - Reviewer: Jaxson H. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros That it is automatically updated and shows my commissions throughout the month with ease. It's easy to check where I am at and make sure everything is accurate. #### Cons So far it's been amazing. I love it, we weren't using anything before but Spiff is great. --- ### SPiff works! - Overall rating: 4/5 - Reviewer: Camden S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used monthly for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. n\a #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It's easy to see the necessary data. I don't dive in and use it for more than where I am with my numbers and can reconcile any mistakes I have on my own end. #### Cons If this integrated directly with Salesforce where we could pull a report, that would be awesome! --- ### Spiff | Lucidchart | Review - Overall rating: 5/5 - Reviewer: ignacio c. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This is a great way to keep track of how I am doing and how much money I am making and what I need to do to make more. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to track, constant visual of my deals/comm. #### Cons I wish I was able to filter the deals closed by month. --- ### Good Way to Track Commissions - Overall rating: 4/5 - Reviewer: Samantha N. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Spiff is easy-to-use and makes it simple to view what my monthly commissions will be. #### Cons So far, I don't have any complaints. It's simple and makes my life a little bit easier. --- ### Great product on the user experience - Overall rating: 5/5 - Reviewer: Shaymus F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great! I love using it. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I love the simplicity! It is very intuitive #### Cons Cant figure out how to change my avatar. --- ### Spiff is Essential - Overall rating: 5/5 - Reviewer: Carson R. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's saving me time and energy. I also like how trustworthy it is. I can depend on it to accurately track all of my commission earnings and the details of them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Spiff is so easy to use. It's legitimately helpful too! I like how I can login and see my commission earnings within seconds. It's accurate and saves me the headache of tracking my own commissions. #### Cons Although I haven't explored all of the features, I'd like to see more robust ways of how I can track my commissions. --- ### Commissions in a snapshot - Overall rating: 5/5 - Reviewer: Jeremy A. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am still relatively new to Spiff, but so far, so good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ability to accurately see what I've made so far on the month. It makes it so much easier to anticipate what I need to set aside for bills and how much I will be able to save each month. #### Cons Nothing serious...it is still a bit simple as a software but I understand that Spiff is in it's beginning stages. I know it will get better and better with time. --- ### Awesome for Sales Reps - Overall rating: 5/5 - Reviewer: Lloyd W. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As a Sales Manager, has been helpful for me to ensure accuracy for my comp as well as the comp for my reps. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I really appreciate that it plugs into Salesforce so I can see my commission at any given moment. It has helped me have no questions at the end of the month as to how much I will make. #### Cons Nothing that I can think of yet. I am a fairly new user. I am confident that the UI will improve as time goes on. --- ### Spiff is awesome! - Overall rating: 5/5 - Reviewer: Taylor A. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Love being able to easily see where I'm at for the week/month, etc. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We just started using Spiff and so far I love it! It's so nice to be able to access everything all in once place. No more excel spreadsheets, etc. Just a clean dashboard and easy access to view my commissions quickly. #### Cons I'd love to see quarterly bonuses added to the platform so I can view those as well. --- ### Spiff is a saver - Overall rating: 5/5 - Reviewer: Bronson L. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been great. Like mentioned above its just a time saver, easy to use and track so I don't have to do it and it has a nice interface. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love it because its simple, very structured and I dont have to track everything on a spreadsheet and guess my commissions. This is awesome #### Cons Nothing really, a suggestion would be a mobile application but sounds like thats in the works already. ## More reviews [Next reviews](https://www.softwareadvice.com/product/91708-Spiff/reviews/?page=2) --- Spiff Reviews, Pros and Cons - 2026 Software Advice