# Channels Software Reviews, Demo & Pricing - 2026 > Review of Channels Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/product/99434-Crazy-Call --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / Channels Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/product/99434-Crazy-Call/reviews/) # Channels 2026: Benefits, Features & Pricing Wondering if Channels is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Channels 4.8 [(36)](https://www.softwareadvice.com/product/99434-Crazy-Call/reviews/) Pricing Pricing available upon request ### About Channels Channels is a customer service solution for call centers and client success teams that offers tools including channel management, live chat, call management, eCommerce integration, contact history, and more. With Channels, users can utilize customer data from connected eCommerce systems such as Magento, Pipedrive, and Shopify in order to gain more context to aid customer queries and service requests. The Channels platform is designed to provide agents with data on customer order history, contact details, order information, and more. The live chat integration functionality allows businesses to connect their existing live chat tool with the Channels system in order to automatically distribute customer conversations to the relevant agents via phone calls when needed. Customer support calls can be managed from anywhere using the Channels mobile apps for Android and iOS, and the Click-to-Call widget allows agents to easily switch between devices without losing customer details. Other call management tools include IVR, automatic routing, call recording, toll-free numbers, and more. Wondering if Channels is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## Channels User Interface ## Popular Channels Alternatives Main Product Channels 4.8 [(36)](https://www.softwareadvice.com/product/99434-Crazy-Call/reviews/) Ratings Breakdown - 4.71Ease of use - 4.92Value for money - 5.0Customer support - 4.65Functionality Pricing Available upon request Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(993)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.96Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Ring.io](https://www.softwareadvice.com/crm/ringio-profile/) 4.1 [(19)](https://www.softwareadvice.com/crm/ringio-profile/#reviews) Ratings Breakdown - 4.32Ease of use - 3.85Value for money - 4.50Customer support - 4.05Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Five9](https://www.softwareadvice.com/call-center/five9-profile/) 4.2 [(483)](https://www.softwareadvice.com/call-center/five9-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.02Value for money - 4.32Customer support - 4.11Functionality Pricing Starting at $119.00 per month Get Price ## Channels Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Channels Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of Channels Access Controls/Permissions Account Management Activity Dashboard Activity Tracking Alerts/Escalation Alerts/Notifications API Automatic Call Distribution Blended Call Center Callback Scheduling Call Center Management Call Disposition Call List Management Call Reporting Call Tracking Call Transfer Campaign Management Chat/Messaging Collaboration Tools Computer Telephony Integration Conferencing Contact Database Customer Database Customer Engagement Customer History Customizable Branding Customizable Caller ID Customizable Forms Customizable Reports Data Import/Export Event Triggered Actions File Transfer Inbound Call Center Interaction Tracking Live Chat Manual Dialer Mobile Access Monitoring Multi-Language Multiple Scripts Onboarding On-Demand Recording Outbound Call Center PBX Performance Management Performance Metrics Phone Key Input Progressive Dialer Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Remote Access/Control Reporting & Statistics Ring Groups Role-Based Permissions SIP Trunking SMS Messaging Softphone SSL Security Third-Party Integrations Usage Tracking/Analytics Video Conferencing Virtual Call Center Voice Mail VoIP VoIP Connection Widgets ## Channels Integrations Pipedrive Integration rated undefined from -1 review HubSpot CRM Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review Make Integration rated undefined from -1 review Adobe Commerce Integration rated undefined from -1 review See all 7 integrations ## Channels User Reviews Overall Rating 4.8 Ratings Breakdown 5 83% 4 17% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.7 Value for money 4.9 Customer support 5.0 Functionality 4.7 Stevie B. Verified reviewer Information Technology and Services 2-10 employees Used unspecified for less than 6 months Review source Reviewed July 2016 Powerful Calling App 5 CrazyCall really excels at automating the calling process and providing and easy to use interface for the callers to use. The UI is very intuitive and makes it easy to set up and run campaigns. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support Pros: \- Massively increase calling speed over traditional telephone. - Easy to use interface. Cons: I found it difficult to extract data in the exact format I needed. Read More VR Verified Reviewer Financial Services 10000+ employees Used daily for less than 12 months Review source Reviewed October 2018 Records Your Important Conversations In Case You Forget 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Functionality Pros: My job involves a lot of time on the phone talking to clients, stock brokers and fund managers. Since I wear many hats, there are times when I can forget what one person needs or miss something they said during our conversation. This can happen when I’m multitasking and not able to write things down. With the help of CrazyCall, this program has eased the pressure and helped me keep track of my important phone conversations. The recording feature allows me to play back our conversations which I do at the end of the day before work ends. With CrazyCall, I can be more organized and efficient. It teaches me to prioritize my projects accordingly. Cons: Not much to comment on because I like their service. Perhaps an additional perk would be to add a video conference call feature that is recordable so we can keep track of the conversations. Vendor Response Thanks for sharing your thoughs! We're really happy we can help with your day-to-day work :) Replied October 2018 Read More VR Verified Reviewer Individual & Family Services 2-10 employees Used weekly for less than 12 months Review source Reviewed February 2019 Making calls through CrazyCall 4 Ratings Breakdown 4 Ease of use 4 Functionality Pros: It’s nice to have the dashboard on CrazyCall to visually see your progress when making calls through a list. You can clearly see how many people are on the phones and how many calls have been made or still need to be made.’ Cons: There seem to be some minor glitches still with the software that make it freeze up occasionally which can be frustrating but typically if you restart your computer before using it, it should work pretty well. Vendor Response Thanks for the review! Replied February 2019 Read More VR Verified Reviewer 1001-5000 employees Used daily for less than 2 years Review source Reviewed May 2018 An extremely easy to use program that we can access from any browser, a wonderful feature. 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It has raised our level of organization and management more than any other addition to our current workflow. It's helped cheapen our operation, increase the quality of our calls, and create powerful reports of any kind. Cons: Initially we were concerned that the connection through web browsers could be compromised, but network quality has generally been excellent. After having used it for just a little bit of time, we're very satisfied with CrazyCall. Vendor Response Thanks for the 5 stars! :) Replied May 2018 Read More VR Verified Reviewer Oil & Energy 10000+ employees Used daily for less than 12 months Review source Reviewed August 2018 Easy and Simple to use 5 Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Covers all the necessary features for customer service. File transfer is not featured by most software similar to CrazyCall. The process of our call documentation did change after we discovered CrazyCall. The support team was easy to contact regarding our problems and difficulties. Cons: The team had a difficulty with the setup for a while, but after contacting the support team, it was then easily setup. No more further disadvantages faced while using CrazyCall. Vendor Response Thank you for the review! It keeps us motivated. Our support team says hi! :) Replied August 2018 Read More VR Verified Reviewer Marketing and Advertising 5001-10000 employees Used weekly for more than 2 years Review source Reviewed March 2018 Best ROI on Calls 4 Ratings Breakdown 4 Ease of use 4 Functionality Pros: It was very easy to set up and that's always a good start. The support for this app is outstanding and they are very quick to help and assist. Easy way to manage sales and ensure you don't lose out on the quality of the calls. Best for call centers. Cons: I would recommend to ensure you ask all the questions when setting up as it will work better than going back and forth. Read More JC Juan Carlos C. Used daily for less than 2 years Review source Reviewed March 2018 Easy to use and communicate with teams! 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: 1\. You can organize all your calls in dashboards. 2. You can listeng any outbound call and tracking It. 3. Transfer all your contacts. 4. Easy to use. 5. Automating calling. Cons: 1\. In the analyze data, It should be a great Idea to implement differents views or If it is posible conected to power BI to have different dashboards. Read More VR Verified Reviewer Financial Services 501-1000 employees Used monthly for less than 2 years Review source Reviewed April 2018 Easy of use and very effective 5 Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy to administer at all levels, general settings, users and campaigns Flexible scripting tool Very good sound quality Exceptional customer service Team Cons: Some undocumented features only available when you know where to look for them. Platform developed faster than its documentation. - cloud-based, which can be an issue for some customers Vendor Response Thanks for the awesome review! P.S. Our support team says Hi! :) Replied May 2018 Read More JP Joy P. Verified reviewer Hospital & Health Care 11-50 employees Used daily for less than 6 months Review source Reviewed April 2019 Definitely works better than I expected! 5 I am a supervisor in a personal care home and multitask is my middle name! I'd either write messages on my hand if I had a pen handy, or I'd try like crazy to remember exactly which resident just received a call that their loved one was coming in to see them because I was in the middle of half a dozen other things! Not an issue with this software! I've been so much more organized and no calls forgotten or subjects missed. Ratings Breakdown 5 Ease of use 5 Functionality Pros: The ease of use is definitely the best. Not over complicated at all. Cons: I haven't had any issues whatsoever what this software. Vendor Response Hi Joy, I'm really happy you enjoy our software so much! Such reviews keeps us going :) Replied April 2019 Read More Eli S. Verified reviewer Internet Self-Employed Used other for free trial Review source Reviewed December 2018 Low pricing and great features 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Functionality Pros: You get your own phone number for free, which usually comes with a big price itself. Cons: The setup process takes longer than I would have preferred, but once you get through that it is easy to use. Vendor Response Hi Eli, thanks for your kind review. We're happy you found our software useful. Replied January 2019 Read More Showing 1 - 10 of 36 Reviews [See All Reviews](https://www.softwareadvice.com/product/99434-Crazy-Call/reviews/) ## Other Top Recommended Call Center Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (564) Recently recommended **5** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **5** times [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) **4.6** (142) Recently recommended **5** times Stuck Between Options? Our experts can help you compare Channels with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice