--- title: "Natterbox Software Reviews, Demo & Pricing - 2026" description: "Review of Natterbox Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/product/99614-Natterbox/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [AI Agents for Customer Support Software](https://www.softwareadvice.com/category/5207-ai-agents-for-customer-support/) / Natterbox Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Natterbox Review From $52/month Free trial 1 plan Wondering if Natterbox is right for your organization? Our AI Agents for Customer Support Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Natterbox 4.1 [(22)](https://www.softwareadvice.com/product/99614-Natterbox/#reviews) Pricing Starting at $52.00 per user per month ### About Natterbox Natterbox exists to push the boundaries of customer experience. As the fastest-growing Salesforce voice solution for successful sales and contact center teams, Natterbox provides industry-leading cloud-based voice technology that has enabled 1000s of businesses worldwide to transform their voice communication and the way they interact with customers. Today’s innovative, global businesses like Alo Yoga, Berkshire Hathaway Group, TGI Fridays and Virgin Wines rely on Natterbox to make data-driven decisions and deliver outstanding customer service. Do you work for Natterbox? [Manage this product listing](https://www.g2.com/products/natterbox/claim_requests/new?auto=true) Wondering if Natterbox is right for your organization? Our AI Agents for Customer Support Software selection experts can help you in 15 minutes or less. ## Natterbox User Interface ## Popular Natterbox Alternatives Main Product Natterbox 4.1 [(22)](https://www.softwareadvice.com/product/99614-Natterbox/#reviews) Ratings Breakdown - 4.36Ease of use - 4.11Value for money - 3.95Customer support - 3.95Functionality Pricing Starting at $52.00 per month Get Price Alternative Product [JustCall](https://www.softwareadvice.com/call-center/justcall-profile/) 4.1 [(225)](https://www.softwareadvice.com/call-center/justcall-profile/reviews/) Ratings Breakdown - 4.26Ease of use - 4.12Value for money - 4.11Customer support - 4.06Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [CloudTalk](https://www.softwareadvice.com/voip/cloudtalk-profile/) 4.4 [(271)](https://www.softwareadvice.com/voip/cloudtalk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.24Value for money - 4.29Customer support - 4.32Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(893)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.63Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) 4.2 [(572)](https://www.softwareadvice.com/voip/dialpad-profile/reviews/) Ratings Breakdown - 4.33Ease of use - 4.10Value for money - 4.03Customer support - 4.18Functionality Pricing Starting at $27.00 per month Get Price Alternative Product [RingEX](https://www.softwareadvice.com/call-center/office-profile/) 4.2 [(1206)](https://www.softwareadvice.com/call-center/office-profile/reviews/) Ratings Breakdown - 4.22Ease of use - 4.05Value for money - 4.01Customer support - 4.27Functionality Pricing Starting at $30.00 per month Get Price ## Natterbox Pricing and Plans Starting price: $52.00 per month Free Trial Free Version Basic $52.00 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Natterbox Features - Popular features found in AI Agents for Customer Support Communications Management Compliance Management Conversational AI CRM Integration Human-in-the-loop (HITL) Interaction Tracking Knowledge Base Management Performance Metrics Sentiment Analysis Speech Recognition Third-Party Integration - More features of Natterbox Access Controls/Permissions Activity Dashboard Activity Tracking Agent Interface Alerts/Escalation Alerts/Notifications API Auto-Dialer Automated Routing Automatic Call Distribution Callback Scheduling Call Center Management Call Conferencing Call Disposition Caller ID Caller Profiles Call List Management Call Logging Call Monitoring Call Queues Call Recording Call Reporting Call Routing Call Screening Call Scripting Call Tracking Call Tracking Metrics Call Transcription Call Transfer Campaign Analytics Campaign Management Communication Management Computer Telephony Integration Contact Database Contact Management Conversion Tracking CRM Customer History Customizable Caller ID Customizable Reports Dashboard Data Import/Export Employee Directory For Cloud Phone Systems Inbound Call Center IVR Keyword Tracking Lead Capture Manual Dialer Mobile Access Monitoring Multi-Campaign Multi-Channel Communication Multiple Scripts On-Demand Recording Online Voice Transmission Outbound Call Center PBX Performance Management Phone Key Input Predictive Dialer Purchasing & Receiving Quality Management Queue Management Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Reporting Real-Time Updates Reporting/Analytics Reporting & Statistics Ring Groups ROI Tracking Role-Based Permissions SIP Trunking SMS Messaging Survey/Poll Management Surveys & Feedback Text to Speech Third-Party Integrations Video Conferencing Virtual Call Center Virtual Extensions Voice Customization Voice Mail Voicemail Transcription VoIP VoIP Connection Workflow Management ## Natterbox Integrations Salesforce Service Cloud Integration rated undefined from -1 review Salesforce Sales Cloud Integration rated undefined from -1 review Salesforce Platform Integration rated undefined from -1 review ## Natterbox User Reviews ## Natterbox customer ratings - Overall rating: 4.1/5 - Total reviews: 22 ### Rating distribution - 5 stars: 6 reviews (27%) - 4 stars: 12 reviews (55%) - 3 stars: 4 reviews (18%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.4/5 - Value for money: 4.1/5 - Customer support: 4.0/5 - Functionality: 4.0/5 --- Have you used Natterbox and would like to share your experience with others? ### Moving from Copper to the Cloud - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The Natterbox solution came at exactly the right time for us, being a transformational enabler for our longer-term strategies while helping us to keep productivity high across the teams while working from home during the pandemic. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Salesforce Integration – This is just fantastic, having a Cloud Base IP telephony solution that’s integrated into our Single View of the Customer CRM, Salesforce just brings so much benefit, which we will likely continue to discover and build upon, enabling us for years to come. #### Cons The reporting is great, however, the dashboards (wallboards) especially for a Service Desk could do with some work, and it would be great to have deeper & tighter Salesforce Omnichannel integration, overall these are only minor considerations for our business case. --- ### Best of Breed Technology - Overall rating: 5/5 - Reviewer: Andrew R. - Verified reviewer: Yes - Industry: Machinery - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered We just launched and rolled-out Natterbox in our org a little over a month ago. I cannot even say how pleased we are so far with the overall results. The initial sales process was simple and straightforward; [SENSITIVE CONTENT HIDDEN] and her team are incredibly knowledgeable in the product and creating highly productive sales and service teams. The implementation process was where Natterbox was able to shine. [SENSITIVE CONTENT HIDDEN] was our lead project manager, and [SENSITIVE CONTENT HIDDEN] was the implementation engineer. Between both of them, I felt like we were in good hands through the entire process. They both had a strong background in telephony and also really understood the salesforce product and best practices within it. On go-live day, our old phone system was a seamless transition to using Natterbox for our entire company. After looking at all of the potential phone systems, I think we made the right choice to partner with Natterbox. The integration with salesforce is built from the ground up and provides world-class customization. We are pleased with the new system and are looking forward to the future of using it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is extremely flexible and is able to integrate extremely well with salesforce. #### Cons The improvement I would like to see in the future would be the ability to have voice recognition as part of the IVR, allowing someone to say or enter the number for their selection in an IVR menu. #### Reasons for switching to Natterbox Improved flexibility and ability to scale for growth. --- ### Easy integration great for calling and monitoring, sometimes has bugs - Overall rating: 3/5 - Reviewer: Richa K. - Verified reviewer: Yes - Industry: Capital Markets - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall 90% of the time reliable, occasionally plays up #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It's easy to use with salesforce and integrates well with the reporting features and saving the call recordings. #### Cons Sometimes plays up and has issues like 'dial failed' requiring a reset/computer reset. --- ### Natterbox, good software to have for calls/sales - Overall rating: 4/5 - Reviewer: Jonathan B. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, is a good experience. Of course, if natterbox fix the software for long distance calls, it would be amazing! But that is not to say, that this crashes and errors actually are rare, so I am happy overall. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The integration with Salesforce, the scheduling for future calls, and real time tracking #### Cons It crashes, and it takes time to reboot. It is a work in progress. Doesnt happen much, but one this that it is concerning is, when dialing overseas, sometimes the calls do go through or the signal is extremely bad. --- ### JP's review - Overall rating: 4/5 - Reviewer: Jean-Pierre S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good relationship with customer success teams (as part of QBRs and spot projects), good product overall with many of the key features we usually look for. But complex license management and lack of support sometimes #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros - All basic functionalities covered - Good integration with SF - Ambitious roadmap with voice recognition, transcripts etc. #### Cons - Lacks some monitoring features (e.g. more real time details) - Some data not integrated with Salesforce - No full VoIP solution - No easy way to manage licenses (identify last date of usage etc.) - Support in case of issues takes time (sometimes several weeks) without necessarily solving the issue --- ### Evolving with a customers needs - Overall rating: 3/5 - Reviewer: Brett H. - Verified reviewer: Yes - Industry: Food Production - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall - OK. I found that Natterbox waited for us to identify and raise issues - the promise was that Natterbox would identify issues before us and notify us of gaps that they saw - even if they were not issues within Natterbox control. We were promised that Natterbox would monitor - flag and suggest resolution for issues that impacted their solution. This doesn't happen. Where is the KPI's - if the system isn't performing - we shouldn't be "its not our fault" - fix the problem not the blame... #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros We are centric to SalesForce in managing our resources. NB as native in SF provides the ability to remove the finger pointing between previous CTI platforms that typically identified any faults as someone else's error and made resolution slow or at times non existent. We want a platform that makes us future proof - allows us to grow and keep pace with what's available and that can change with our needs. We want a platform that helps us lead organisational change - not be hindered by legacy systems. We want to be able to leverage SF and collaboration with customers, all our remote teams and our customers customers. #### Cons It still feels like a "proto-type" - too much promised and not enough rigour around identifying issues. The start up was quick - but unidentified issues were not resolved quickly. Working with our IT team to understand bandwidth, server routings and unintended consequence should be improved. #### Reasons for choosing Natterbox SalesForce Native #### Reasons for switching to Natterbox Noble is in my view a legacy system - it would not take on a journey of evolution. --- ### Natterbox - Overall rating: 5/5 - Reviewer: Niall B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered Very good. The Natterbox team, at all levels, took the time to understand our challenges and just rolled up their sleeves and pitched in until such time as the product was bedded in. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We were in a situation where we had just implemented a new instance of Salesforce and we also had to move all of our people to WFH. At the time we had an on-premise call distribution system. Within about 7 working days of making the decision to partner with Natterbox, we migrated our call centre function to SIP-based technology and went live using Natterbox because it integrated readily to SalesForce. Also, the tool that supports the routing engine is quite intuitive and allowed us to refine our call segmentation/ paths very quickly #### Cons The reporting suite does require a bit of time to learn albeit the out of the box reporting will certainly be sufficient for 'day 1'. #### Reasons for choosing Natterbox Ease of integration with Salesforce --- ### Natterbox Review after 2 years of usage - Overall rating: 3/5 - Reviewer: alan w. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros Easy to use, connect globally to most counties #### Cons Phone calls not connecting to clients (Sometimes needs to dial twice to insure 1st call was not a miss dial) Phone call quality to counties, such as Sri Lanka, India, Pakistan or countries that does not have good communicate infrastructure can be poor. Call loops, sometimes on rare occasions when speaking to clients, the line will drop? and it would be a loop like the client had started over, but its like a recording of client was saying at the start. Phone numbers used marked as spam on clients calls when they are using Andriod --- ### Natterbox day-to-day use - Overall rating: 5/5 - Reviewer: Andrejs J. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Software is easy to work with and completely replaces having a physical phone on your desk experience #### Cons Software is market specific, so small markets like Latvia doesn't support all of the features that could be potential for business, but this is area what could be improved. --- ### Does what it promises - Overall rating: 4/5 - Reviewer: Jukka H. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Atm. we are quite satisfied with the system and we are expanding it's use to other European countries. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Our main selection criterias were seamless integration with SalesForce CRM and cost efficiency - both were met. #### Cons At the beginning there were quite some tech problems and unstability. All of those were tackled later together with the Natterbox CS/tech support. #### Reasons for choosing Natterbox Functionality, cost/value, integration to SalesForce CS #### Reasons for switching to Natterbox Old tech and high costs. 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