Jira

RATING:

4.4

(13000)

About Jira

Jira Software is a business process management tool used by agile teams to plan, track and release software. Jira Software supports Scrum, Kanban, a hybrid model or another unique workflow. Jira enables users to create project roadmaps to map out all projects in progress. The project board includes a drag-and-drop interface that allows teams to manage every project detail. The system offers functionality to create user stories and issues, plan sprints and distribute tasks across the team. Users also have access to information from thousands of business apps, from design and monitoring tools to source code and productivity apps. A mobile app is available for Android and iOS devices. Pricing is per user per month. Support is available through an online support portal, o...

Jira Pricing

Jira Software offers flexible pricing. Small teams: $0 per user/month for up to 10 users Growing teams: $7 per user/month for 11 to 10,000 users

Starting price: 

$7.16 per month

Free trial: 

Available

Free version: 

Available

Jira roadmap
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Jira Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Jira

1 - 5 of 12,932 Reviews

Jakob

Sports, 11 - 50 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed November 2020

Functional and Effective but not Pretty

User Profile

Mairéad

Verified reviewer

Biotechnology, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2024

Could not be without it in our IT support

Would be lost without it. It's far superior to other ticketing systems that we've used. the workflows work great and easy to setup

PROS

- Ease of use - Ability to edit fields and display - Ease of setting up

CONS

- outages can be frequent in comparison to other products. - not a lot of instructions on how to setup easily

Reasons for switching to Jira

system was outdated and not user friendly

Chinmay

Entertainment, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2024

Jira review - excellent tool for Project and Sprint planning

The Jira app is an exceptional tool for project management, particularly suited for agile development teams. Its comprehensive features, robust performance, and high level of customization make it a valuable asset for managing complex projects and enhancing team collaboration. While it may have a learning curve, the investment in time and effort is well worth it for the productivity gains and streamlined workflows it offers. Overall, Jira stands out as a premier project management solution that can adapt to the needs of diverse teams and projects, making it a highly recommended tool for organizations looking to optimize their project management processes.

PROS

Comprehensive project management and issue tracking features. High level of customization. Strong integration with other tools and platforms. Excellent reporting and analytics capabilities. Effective collaboration tools.

CONS

Steep learning curve for new users. Can be overwhelming due to the abundance of features. Performance can be slow with large projects or extensive customizations.

Reasons for switching to Jira

Need more sophisticated app for spirint planning

User Profile

Lee

Verified reviewer

Entertainment, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

FUNCTIONALITY

3

Reviewed May 2024

Used in minimal capacity

PROS

Task dashboard: moving tasks from waiting to start, for review etc is good.

CONS

History of logged hours on a task is hidden which I don’t love.

User Profile

Tej

Verified reviewer

Information Technology and Services, 1,001-5,000 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Jira the scm management

I have used Jira for Project, Task, Integration, CI/CD Management. I connect Jira with Azure DevOps to use azure board, pipelines, repos, test. I found it is full fill all my requirements like restriction on user for some project , only some setting allow to developer and it's Boards which make me happy with all required tag in it.

PROS

The user interface is the best which I like, we can customize it according to our needs. We can create customer Tasks like Epic, feature, etc. Integrety with another tool which makes Jira more special, we can connect it with like MS Teams, Azure DevOps, Etc... It Provides various extensions and other 3rd party tools that help in migration from other SCM tools like monday.com, azure boards, slack, etc It also provides a Dashboard so we can see all project reports at a single point which makes this fabulous.

CONS

Cost is a barrier for the startup/ small size company like 10 to 20 members in an organization, it could be free for them. Some Other tools are for the same like the Azure Board which is free for 5 people in the organization. Its migration/sync was not easy and free with other tools like.. migration from Azure board to Jira take time to understand the process. There are lots of extension / 3rd party tools available that are not free and charging costs are high. Sync will automatically affect after 180 seconds of update in Azure board which is not good, or we can refresh manually by refresh button which is inconvenient.

Reasons for switching to Jira

Azure Board is not able to make a single Dashboard for multiple projects in the organization. In Azure boards we can restrict all the user on a project their other way which hectic.