--- title: "Microsoft 365 Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Microsoft 365. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Microsoft 365 is a good fit for you!" source_url: "https://www.softwareadvice.com/productivity/microsoft-365-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Document Management Software](https://www.softwareadvice.com/category/722-document-management/) / [Microsoft 365](https://www.softwareadvice.com/productivity/microsoft-365-profile/) / Microsoft 365 Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/productivity/microsoft-365-profile/) Reviews [Alternatives](https://www.softwareadvice.com/productivity/microsoft-365-profile/alternatives/) # Microsoft 365 User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 14,161 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.3/5 - Value for money: 4.3/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 10,004 reviews (71%) - 4 stars: 3,495 reviews (25%) - 3 stars: 532 reviews (4%) - 2 stars: 69 reviews (0%) - 1 star: 61 reviews (0%) ### Most mentioned pros - File sharing and document management are seamless across teams and devices, while spam filtering and security features in Outlook help maintain reliable communication and protect against unwanted emails. - It comes with decent collaboration features and offline capability for desktop apps, and allows for broad integration options, security controls, and compliancy policies. - It also comes with AI Copilot, which helps me to write documents, analyze data, and create charts that streamline many day-to-day tasks. ### Most mentioned cons - It can feel heavy if you only need simple document editing or are used to the Google Drive way of working, and the feature bloat in many of these apps are usually overkill for the majority of users. Since it runs on a subscription model now, the ongoing license costs per user can quickly add up. - Licensing structure: The different plans (Business Basic, Standard, Premium, E3, E5, etc.) can be confusing, and some essential features are locked behind higher-tier licenses. - Admin complexity: The Microsoft 365 Admin Center and related portals (Azure AD/Entra, Exchange Admin, Teams Admin, etc.) can be overwhelming and fragmented. ## Microsoft 365 customer reviews Showing reviews 1-25 of 14,161 (page 1). ### One subscription that genuinely covers the whole business - Overall rating: 5/5 - Reviewer: Mark B. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Microsoft 365 is the foundation everything else at work sits on. Once it's set up, people use it without thinking about it; files sync, mail and calendar are handled, and documents open correctly wherever they're sent. The breadth is the real value: instead of stitching together five subscriptions, storage, security, and collaboration all come from one place with one bill and one admin console #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros It covers essentially everything a business needs in one subscription for Word, Excel, PowerPoint, Outlook, Teams, OneDrive, SharePoint and they're built to work together rather than bolted on. Excel in particular is still the benchmark; nothing else handles large datasets, pivot tables, and complex formulas as well. Having 1TB of OneDrive per user, real-time co-authoring in the desktop apps, and files that follow you between desktop, web, and mobile removes a lot of friction. Admin controls are genuinely enterprise-grade: security policies, MFA, data loss prevention, and device management are all in one console. Licensing is predictable per user, updates arrive automatically, and compatibility is never a question because everyone you send a file to already has it. #### Cons It's a lot to administer. The admin centre is sprawling and finding the right setting often means a search and a documentation tab open beside it. --- ### Exceptional Value for Enterprise Email and Document Management - Overall rating: 5/5 - Reviewer: Hector A. - Verified reviewer: Yes - Industry: Construction - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been highly positive, as the platform is an indispensable part of my daily operational workflow. When managing heavy civil engineering projects, the ability to rely on robust file sharing ensures the entire team is looking at the most current data. Whether I am structuring databases, managing massive amounts of project emails, or coordinating with the field, the suite handles the heavy lifting reliably and bridges the gap between complex data management and everyday corporate communication. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Microsoft 365 offers exceptional value for money given the sheer depth of tools it provides for a fast-paced commercial construction environment. The email management capabilities in Outlook are outstanding; utilizing custom keyword rules, maintaining intricate folder hierarchies, and writing custom VBA scripts to automate replies with attachments has completely streamlined my daily correspondence. Furthermore, the document management and file sharing features allow me to seamlessly maintain complex cost-modeling data in Excel and ensure those pipelines stay synced and up-to-date across our teams and external databases. #### Cons While the suite is incredibly powerful, the ease of use can decline sharply when you dive into its more advanced capabilities. There is a steep learning curve required to build and troubleshoot custom macros or complex Excel data pipelines. Additionally, file conversion and integration with third-party technical drawing or PDF software can sometimes feel a bit clunky. Finally, while customer support is available, they sometimes struggle to provide immediate, escalated solutions for highly specific, technical workflow issues, which means you often have to rely on self-troubleshooting. --- ### Great program - Overall rating: 5/5 - Reviewer: Lela W. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Pretty great experience with Microsoft 365 from word to excel or even power point, whatever your needs may be. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Lots of pros for Microsoft 365 from word to excel spreadsheets. Great software for all your needs. Whether it be document prep or a spreadsheet or even PowerPoint. #### Cons The only con that i know of is it's a little costly for a subscription whether it be monthly or yearly. --- ### One of the best business platforms I've used - Overall rating: 5/5 - Reviewer: Keira N. - Verified reviewer: Yes - Industry: Real Estate - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been great. I utilize it as my everyday hub and couldn't see my day running smoothly or be as productive without it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything is in one place and it serves a hub for everyday activity and access. I am able to stay consistent with communications with my team and companywide. #### Cons I don't have any cons about the product. I took user training and can navigate all features which are very user friendly. #### Reasons for switching to Microsoft 365 To stay consistent with all office locations in the US --- ### Microsoft 365 provides excellent cost to value and instant access to applications regardless of device and operating system. - Overall rating: 5/5 - Reviewer: Ben S. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Microsoft 365 has become a necessity in most K-12 ISD’s and for good reason. Not only are all the applications used by everyone worldwide, it simplifies the overall procedures of keeping clients on the same version and end user training. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Microsoft 365 provides an excellent cost to value, especially when it comes to K-12. With almost no setup and a little training, users can quickly begin utilizing the products. #### Cons The Microsoft 365 administrative interface is cumbersome and complex. There is a lot of room to grow making the admin experience easier and better streamlined. --- ### The gold standard - Overall rating: 4/5 - Reviewer: Leah G. - Verified reviewer: Yes - Industry: Entertainment - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s pretty much the gold standard when it comes to company communication. I don’t think I’ve ever worked anywhere that didn’t use this. #### Cons There’s nothing that I can really complain about. I’ve never had issues with any of the features. It’s pretty easy to use. --- ### Strenghts and Challenges with Microsoft 365 - Overall rating: 4/5 - Reviewer: Stephanie M. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Fles and applications can be accessed securely from different devices and locations and strong integrations between outlook, word, and excel. #### Cons Regular updates can occasionally change the user interface or introduce features that require users to adapt. --- ### File Sharing Anywhere and Everywhere! - Overall rating: 5/5 - Reviewer: Christine T. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love the most about Microsoft 365 is OneDrive. It can save, share, and access my files and photos wherever I am. #### Cons sometimes it takes time to update to the newest version which pause my time to work because I need to wait. --- ### Essential Productivity Suite with Excellent Cloud Integration - Overall rating: 4/5 - Reviewer: Melissa R. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been highly positive as it serves as the backbone for my daily document management and communications. It offers unmatched feature depth and reliability for both personal and professional tasks, making the subscription cost well worth it for the sheer utility provided. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The cloud synchronization across all devices is completely seamless. Having Word, Excel, and OneDrive connected means I can switch from my phone to my laptop without losing any progress or worrying about saving files manually. #### Cons The interface can feel quite bloated and heavy, which occasionally causes slowdowns on older hardware. The subscription model also adds up over time compared to one-time purchase alternatives. --- ### Microsoft 365 amazing review ! - Overall rating: 4/5 - Reviewer: Nour S. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 51-200 employees - Product usage: Used daily for free trial - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was very nice I used Microsoft word to build ready built templates in my computer portal and it was a nice experience building a cover letter and a resume through inbuilt resumes in word #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked everything about the Microsoft 365 and I didn’t dislike anything because it was all an amazing platform #### Cons I disliked the use of excel basically cause I dislike using excel for files I feel like another platform for excel spreadsheet could be used instead of this system called the excel --- ### Its just the standard Office software product - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The suite of software enables the business to collaborate together using email, sharepoint or teams. Its easy to pick up the basics & the advanced features can be used without too much effort. The monthly fee is low compared to the features offered. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros The best thing about Microsoft 365 is that everyone uses it & knows how to use it. You don't have to train anyone on using the features. #### Cons The support offered via Microsoft is poor & getting something changed or fixed can be impossible. Luckily third party companies can assist with most issues. #### Reasons for choosing Microsoft 365 The features did not align fully with our requirements --- ### Feature-rich, Enterprise Solution - Overall rating: 4/5 - Reviewer: connor q. - Verified reviewer: Yes - Industry: Media Production - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered It's generally a strong and capable enterprise suite that works particularly well when requiring polished desktop apps and strong collaboration, as well as accessibility for offline files and security features. It's probably one of the better all-round solutions for versatile working and productivity, but excels in environments that are already embedded in the microsoft ecosystem #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Microsoft 365 is strong for teams that want a full productivity suite in a single location. bringing together the traditional MS Office suite with newer inclusions of Teams, Onedrive and related services allows document work, emails, IM chats and meetings to all sit comfortably together in one ecosystem. It comes with decent collaboration features and offline capability for desktop apps, and allows for broad integration options, security controls, and compliancy policies. #### Cons The main downside is the cost and in some instances the complexity. It can feel heavy if you only need simple document editing or are used to the Google Drive way of working, and the feature bloat in many of these apps are usually overkill for the majority of users. Since it runs on a subscription model now, the ongoing license costs per user can quickly add up. #### Reasons for choosing Microsoft 365 We now use both in conjunction depending on the context and internal/external parties interfacing with the workflows --- ### All-in-One Tool That Supports My Work, Learning, and Daily Life - Overall rating: 5/5 - Reviewer: Khushdeep G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered PowerPoint has been a useful part of both my professional and personal life. It has helped me organize ideas, study more effectively, create presentations that look professional, and even support my wife during an important stage of her career. It's easy to use, reliable, and packed with features that save time. I use it regularly and would confidently recommend it to anyone who wants to create professional presentations without a complicated learning process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Microsoft 365 has been very useful for both my professional and personal needs. I use it regularly for email, file storage, document creation, and sharing files with others. The biggest advantage is that everything is connected in one place, so it saves a lot of time and keeps my work organized. I use it for work-related tasks at The Brick, where I manage training documents, emails, and product information. I also used Microsoft tools while completing professional courses and learning new skills, including organizing notes and study materials. One of the most helpful features is file sharing and cloud access through OneDrive. I can access my documents from anywhere, whether I’m on my phone or laptop. This has been especially useful when coordinating tasks at work or quickly accessing files on the go. It has also been helpful in my personal life. My wife and I often use Word, Excel, and PowerPoint together for organizing information, planning, and keeping records in a structured way. The document tools make it easy to manage everything in one ecosystem. #### Cons Sometimes the subscription cost feels a bit high compared to basic alternatives. Also, the mobile apps are good for viewing and light editing, but for heavier work, the desktop version is much more efficient. --- ### One of the Most Complete Productivity Suites - Overall rating: 5/5 - Reviewer: Victoria T. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, I enjoy using Microsoft 365 as it has many tools and integration between them all. General use of the tools are relatively straight forward, you can use it simply or as complex as you want. It allows for a lot of customization in terms of work. Even though there are many features to help different needs and wants, it can be overwhelming to new users to go through and learn them. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Microsoft 365 has been a solid solution for both work and personal use. What I like most is having everything in one place whether it is email, file storage, document creation, and/or collaboration tools. Outlook makes managing emails and calendars incredibly easy and customizable, while OneDrive simplifies file sharing and access across devices. The integration between Word, Excel, PowerPoint, Teams, and SharePoint helps keep work organized and makes document management much more efficient. It also does a good job handling images and videos through cloud storage and syncing. There is a bit of a learning curve because of how many features are available. That said, customer support and online resources are pretty helpful when issues come up. Overall, Microsoft 365 offers great value for money and has always been an essential part of my daily workflow. #### Cons Subscription costs can be expensive as well as the features being too overwhelming for new users. I still don't use all the features available but having so many features also makes it very customizable to different needs/business needs. --- ### Comprehensive Productivity Suite for Business Collaboration - Overall rating: 5/5 - Reviewer: Sonu P. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, our experience with Microsoft 365 has been very positive. It has significantly improved communication, collaboration, and productivity across teams. The cloud-based ecosystem makes it easier to access files, manage emails, and work remotely without major disruptions. The platform performs well for businesses of all sizes and provides a dependable environment for document management, collaboration, and day-to-day operations. While there can be some complexity around administration and licensing, the overall reliability, functionality, and integration across applications make it a worthwhile long-term investment. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Microsoft 365 offers an excellent combination of productivity, collaboration, and cloud-based tools in one platform. The integration between Outlook, Teams, OneDrive, Excel, Word, and SharePoint makes email management, document sharing, and team collaboration very efficient. The platform is easy to use for most users and provides strong value for money considering the number of applications included. File sharing and document management are seamless across teams and devices, while spam filtering and security features in Outlook help maintain reliable communication and protect against unwanted emails. Customer support and ongoing updates are also strong, with regular improvements and security enhancements being released consistently. #### Cons Licensing and subscription management can sometimes be confusing, especially for businesses with multiple users and plans. Some advanced admin and security settings also require technical knowledge to configure properly. Occasional syncing issues between desktop and cloud applications can happen, particularly with large shared files. --- ### Microsoft 365 - Overall rating: 4/5 - Reviewer: Jeff R. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Microsoft 365 feels worth it if you want a reliable, feature-rich suite that covers most office and email needs in one subscription. Its mix of collaboration tools, cloud access, and strong Outlook features makes it especially appealing for professionals and teams. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Microsoft 365 is how complete it feels: it brings email, document creation, cloud storage, collaboration, and file sharing into one platform. #### Cons Microsoft 365 is powerful and convenient, but the subscription cost, learning curve, and occasional complexity can be drawbacks. --- ### Microsoft 365 Review - Overall rating: 4/5 - Reviewer: William R. - Verified reviewer: Yes - Industry: Food Production - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Microsoft 365 is a strong and convenient platform for work and communication. It helps keep everything organized in one place and makes teamwork easier. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Everything is connected and easy to access. Apps like Word, Excel, Teams, and Outlook all work together and save to the cloud, so you can get to your files from anywhere. #### Cons Microsoft 365 can feel like there are a lot of apps and features, which can be overwhelming at first. --- ### Market Standard Application Bundle - Overall rating: 5/5 - Reviewer: Yurii K. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Perfect office application bundle that will work for companies of any size - a single user or enterprise organization with hundreds of thousands of users. Desktop apps are a market standard and I can't see how anyone can compete with Outlook or Excel #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Microsoft 365 (previously Office 365) is a bundle that includes multiple desktop/cloud apps such as Outlook, Excel, PowerPoint, Word, OneNote - The biggest pro for me is ease of use - if you are a regular user that uses a Windows Home version or if you are an enterprise company with thousands of users, MS 365 is the best choice for everyone - MS 365 is available in both desktop and cloud variants. Both would have their advantage and disadvantage, but for the better experience I use Desktop - MS 365 includes Outlook. In my opinion Outlook is the best email application on the market, I can't think of anything else that could compete even closely. - Word is a perfect word processing app, Excel is one of the most powerful office applications on the market. Creating and managing documents without these apps is impossible today. Same as Outlook, these apps are standard office apps on the market and anyone can compete even closely. - All the applications allow you to collaborate and share files with other users. You can work with someone on the same Excel spreadsheet or Word file, the other user just needs to have a license for MS 365 apps on their device if they want to do it in desktop version. - File conversion is easy. If you have a doc file it's easy to convert it to a different format. #### Cons - Microsoft 365 is quite pricey if you need desktop versions of apps - As always, Microsoft support is a hit-or-miss, so if something is not working correctly - good luck - Microsoft is a bit shady about MS 365 right now trying to include Copilot for a higher price. Not everyone need it and you need to check what you pay for --- ### 365 Days a Year Isn't Enough for Microsoft 365 - Overall rating: 4/5 - Reviewer: Nicholas D. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I log-in every morning, and from there, open all my necessary files. I primarily use the browser versions of OneDrive, and about 50% of the time use the browser version for everything besides Outlook. It's easy to manage, easy to navigate, and easy to see what documents, images, videos, etc. have been shared with you, as well as what you have to do for the day. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the connected nature of Microsoft 365. The ability to log in to one portal, and access everything from Word to OneDrive has been immensely helpful. It's allowed for much easier file sharing through Teams, email management through Outlook, document management through Word, Excel, and Powerpoint. It's been a good value for the cost, partially due to how easy it is to use and learn/teach. #### Cons I don't love the browser-based version, as I prefer Desktop applications, as I find they are more feature rich. Image and video management could be improved slightly, as sometimes, very large files seem to get compressed. --- ### Microsoft 365 works great for everyone - Overall rating: 5/5 - Reviewer: Ben E. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered I have been using different Microsoft software for some time, and having everything together in one suite works well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Microsoft 365 works really well as an all-in-one solution for any organisation. There are so many differents softwares to use as part of this suite that work so well together.This makes it a lot easier to have anyone working in a similar manner and have each software integrate with each other easily. #### Cons Microsoft 365 has a lot of software that works well together, but you need to ensure that you know what you are doing and have everything set up correctly. --- ### Their AutoSave Feature is a Must - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used Microsoft 365 for school and for work, and thankfully both work and school has paid for the software so it was one less thing for me to worry about. Overall, it has been positive and I'm continuing to use all their different programs for work and my university classes. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like the different programs that Microsoft 365 offers. It's great for work, especially when it comes to their autosave feature. I don't know how many times their autosave feature has saved me honestly. Additionally, they are pretty great on storage. #### Cons What I like least about Microsoft 365 is how limited the access can be, especially because it's a paid software so it tends to get very pricey and sometimes formats converted to other formats tend to get weird. --- ### Ideal for small marketing teams. - Overall rating: 4/5 - Reviewer: Edward T. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Good for our smaller Marketing team. While it has its quirks, it's efficient for handling e-mail, collaboration and perhaps the storage of files. The value for money is fairly good, particularly if you consider the toolset all in one. Most of the times in need, customers receive support from the support team, this helps to complete the reliability of the platform within our daily tasks. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Microsoft 365 has been a key part of how we run our agency. The Outlook-based email management is streamlined and dependable, important when running efforts and communicating with customers. OneDrive allows you to quickly share files, and brand assets for client projects can be stored easily. I also appreciate how Word and Excel work well together for campaign planning and reporting, it all seems to fit together. #### Cons It's hard to manage shared folders in OneDrive, especially if more than one team member needs access to those folders at the same time. Plus, these updates can sometimes disrupt workflows, causing frustration. For image management and video management, it will do the job, but it won't be best practice with high-resolution media files for ads or social posts. --- ### Great Services! Needs more 3rd party integrations. - Overall rating: 5/5 - Reviewer: Christopher G. - Verified reviewer: Yes - Industry: Legal Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Microsoft 365 is an amazing platform, a great value for the money, the customer support from 3rd party vendors can be exceptional. File-sharing and document management is extremely easy via SharePoint when necessary. Managing emails is simple and very productive. #### Cons It seems that Google WorkSpace is a high competitor. Many companies and third party vendors/services utilize them for SSO. That is something that we would prefer to be within the secure tenant of M365. --- ### Great for Business Use! - Overall rating: 5/5 - Reviewer: Kate L. - Verified reviewer: Yes - Industry: Machinery - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Microsoft 365 has been positive. It provides a comprehensive set of productivity tools that work well together, making it easy to create documents, manage email, collaborate with others, and store files securely in the cloud. While the subscription cost and occasional sync or interface issues can be drawbacks, the reliability, cross-device access, and collaboration features make it a valuable productivity suite. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Microsoft 365 was how well the apps work together. Being able to seamlessly use Word, Excel, PowerPoint, Outlook, and OneDrive across devices made it easy to stay productive. The real-time collaboration features and automatic cloud syncing were especially useful for working with others and accessing files from anywhere. #### Cons Occasional performance issues and cloud sync delays can interrupt workflow, and some updates change the interface in ways that take time to get used to. --- ### Industry standard for companies with a reason, but can get better - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Environmental Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am happy with what M365 offers and I am looking forward to seeing Copilot’s integration with M365 apps growing, but would like to see some long-term bugs being fixed and to provide better instructions for admins, especially when introducing new features #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It’s an industry standard for work and collaboration both with internal and external resources/people. I appreciate all the efforts Microsoft put into connecting tools with each other, and the way SharePoint serves as an overarching platform for file share and documentation. Microsoft support through admin center is 10/10, and they quickly provide reply and are eager to jump on a call to resolve an issue if possible (and issues do occur sometimes when you’re a Mac app user of Word, Excel… especially when working on big files or changing organizations when collaborating with externals). Outlook is really on a good level, and their spam filters work nicely, as well as the “Other emails” tab. Sometimes bugs can occur, but knowing that you can always relay on their web version. M365 is easy to use when you don’t have big requirements, but even if you have, there’s just so much resources and support really wants to help. Good value for the money overall, and I am looking forward to seeing how M365 will evolve with Copilot and PowerAutomate features #### Cons I didn’t give highest score as I really see how much M365 can become, and I’m sad it’s still not there, and how sometimes some basic issues aren’t resolved with new updates, like in SharePoint (searchable columns with metadata fields), or with Excel files that contain macros and in which multiple people collaborate simultaneously. I just see how better it could and probably will become, but for some things it’s hard to wait to be resolved. ## More reviews [Next reviews](https://www.softwareadvice.com/productivity/microsoft-365-profile/reviews/?page=2) --- Microsoft 365 Reviews, Pros and Cons - 2026 Software Advice