Get Your Free Advice
Microsoft 365 vs Lead Gen & CRM (formerly SharpSpring)
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.5 / 5
4.3 / 5
Value for Money
4.3 / 5
4.6 / 5
Customer Support
4.3 / 5
4.6 / 5
Functionality
4.6 / 5
4.4 / 5
Last Review Written
November 26, 2024
November 17, 2024
Pros/Cons
Pros
- I like the most about this software are the convenience at accessible of the software. I really love this software because it makes my report understandable.
- Ease of implementation and giving access to our employees without any complications. The features and benefits are amazing.
- Overall experience is great start from installing to using and updating yearly in the organisation. It just takes care of its own when it comes to updating which is great.
Cons
- Doing the same search query on desktop vs. browser will consistently return different results, which is particularly frustrating. The calendaring system has also gotten worse over the years.
- The worst thing would be that its hard to recover lost excel documents as they don't show in recent workbooks.
- It is terrible on mobile or even if you just have the admin panel taking up half of your screen. Can be frustrating to work with.
Pros
- Sharpspring is the perfect solution for SMB's looking to increase sales conversion and do a better job at following up with customers.
- For the price, its an outstanding product. Its much more feature rich than some of the other low budget options, and loaded with functionality that most small and mid sized business can use.
- SharpSpring is great on so many levels which is why, as a small agency we chose it. It has an excellent range of features versus much more expensive solutions and their customer service is superb.
Cons
- We understand that data accountability is an issue in the marketing automation industry as a whole, but SharpSpring is especially terrible at this.
- The integration with Instagram is the only part which we are really missing.
- Custom reports are not custom (you cannot filter by custom fields, for example). Reporting in SharpSpring is very poor.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
FrontRunners
2022
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
