in one word...AMAZING!!!

Scratchpad is designed with revenue teams in mind; it's a gift for sellers. They've thought of everything. Scratchpad saves me tremendous time and effort and has nearly eliminated my frustration around forecast updates and SFDC hygiene. What used to take me 30 minutes and nearly 30 tabs now takes me all of maybe 3 minutes and a single tab(maybe two). I love how Scratchpad adapts to the way "you work," meaning you can (easily) customize the tool to fit your exact needs. I no longer dread forecast updates and pipeline review calls. Scratchpad has me more closely connected to my deals than ever before; I feel like I control my CRM vs. the other way around. I'd even go so far as to say I now enjoy updating my pipeline. If you're in sales and value your time, this is a MUST-TRY, hands down, no questions!!!

I haven't come across a single thing that I don't like yet...that's the honest truth!

Despite the slowness issues, I LOOOOOVE Scratchpad. I remember when my coworker found it and showed it to me, I was blown away. The major thing to me is eliminating the whole data updates with Scratchpad. That was such a pain in the neck and now that Scratchpad does away with that, I am pleased as punch. Plus, I'm a big stickler for note taking and note organization so Scratchpad is very useful in that regard.

Scratchpad is a godsend when it comes to typing up notes. It's a centralized location for all my call notes and everything. No more putting them in Google Sheets or on a notepad. Best part too is it syncs seamlessly with Salesforce so I just plug in the notes in the Scratchpad sidebar, hit sync and BOOM! they're all uploaded and entered in there. Saves me so much time manually updating Salesforce and praying that the record doesn't get "updated" and I have to refresh and re-do everything. Scratchpad helps me avoid that whole process and makes my day-to-day life so much easier.

Scratchpad has a tendency to slooooow down. It tends to take it's time loading sometimes so I need to get a lot of things prepared ahead of time. Not easy to take a call right off the cuff and have scratchpad good to go. Sometimes the notepad is slow to load or there's a delay in notes being typed in.

I love how I can update things in Salesforce without having to go into Salesforce. Our CRM is pretty complex and slow, updating takes forever. I can move a lot quicker and be more agile in my day.

I wish I could see more fields from my CRM in Scratchpad and more objects so I can make views for things like Cases.

Scratchpad are a great company, making an awesome product. They are really customer focused and the tool will continue to get better and offer additional value for sales people.

I like using Scratchpad as it is a great way to take notes on the fly, whilst on a customer call. Their integration with Salesforce is very useful when it comes to pushing qualification notes directly into CRM - this is a big time saver. I also find Scratchpad valuable for quickly updating Salesforce opportunities ahead of my upcoming forecast meetings. The visuals are also great.

One pain point that I would like Scratchpad to address, is to create an 'undo' button. I've accidentally highlighted then deleted notes before, and there is no option to recover these due to the auto-save. As a result, they should implement an undo feature.

I love it! When you're having demos all day long, you don't have time to do all your admin work. With Scratchpad you can do it between your demos because you need no more than 2-3 minutes. I don't have to spend additional 30 minutes a day only to update my SFDC. On top of that, I have easy access to all my notes in one place, and I can push them all to SFDC directly from the notepad, I love it! Even if someone is reviewing my work, all my notes are always available even without having Scratchpad license, so your manager can always check what you've been doing with certain leads.

Scratchpad is the best way to access your SFDC, period. You don't have to open your clunky reports or add tasks from inside the opps or accounts. Scratchpad gives you your notes or pipeline immediately when you open a new tab, or it allows you to search through contacts with an easy extension available anywhere on the web. True gamechanger. Even after each email or call, you can immediately fill a box with additional information like "do not contact" or "no show" which allows you to mark a few accounts with certain filters within a minute.

If it would be possible to convert a lead to an opportunity, I wouldn't have to open SFDC at all, but I guess that's not the idea of this tool. Other than that, it's awesome!

Great. Saving tons of time. Getting clean updates and notes in Salesforce. I'm very satisifed. I have recommended it to several friends and colleagues.

Scratchpad makes it so easy to jot down daily updates in your CRM. We use Salesforce. I used to take notes in like 10 places and try and put them in Salesforce like once a week. Now I just straight do it with Scratchpad. So much time savings and effiencies. And I get complimented on my salesforce hygiene.

I think something I would add would maybe be like color filters. Kind of like red/yellow/green depending on how I set up the ranges. Kind of like google docs.

Amazing. The team will go above and beyond the call of duty. [SENSITIVE CONTENT HIDDEN] has been an absolute rockstar and so stoked to get to work with her.

I am able to very easily update all things Salesforce. From one single tab, I can update tasks, SFDC fields, forecasting, and take notes, without ever having to login to Salesforce. It's truly life-changing.

I can't force my team to use it - that's it. I wish they all started when first joining the company. The only bad thing is we didn't have it sooner.

Sales org demand rigorous Salesforce updates and organization. Odds are you have a team of talented sellers but maybe not all of them are the best at updates within your Salesforce instance. Scratchpad changes all of that. You can access everything through Chrome and simply open at a tab and edit anything in Salesforce. This cuts the time that your sales org spends logging in and out and waiting for Salesforce to load.

I love that Scratchpad is a Chrome extension and doesn't require any setup. It's a UI layer that sits on your Salesforce instance and executes any updates, new records, etc without actually having to log into Salesforce. This is huge as it saves people time and feeds all record changes into Salesforce instantly. It also populates reports from Salesforce and makes any data in Salesforce easy to find.

Honestly, nothing so far. Even custom fields from your SFDC layer populate into Scratchpad. There are some bugs here and there but they're addressed quickly and the feedback team takes these things into account quickly.

Updating my entire quarterly pipeline in 5 minutes. Not having to wait for 30 seconds between saving fields in like I do in SFDC

When I want to add notes I usually have to select the note field and then expand it because I add a lot of notes... That's the worst thing I could think of, that's how awesome this product is.

it's been pure bliss. i've brought my exec team and fellow sales savages on to scratchpad. it's the best, no other way to put it.

Imagine sfdc if they actually built features for modern sales people. easy to use, integrates with your note pad, and quick to add new features.

it's a small, growing company so you're going to run into challenges working with startups. the value of the app vastly outweighs any challenges ive had thus far.

My overall experience has been great. I'm a daily user of the product and have brought many of my colleagues along with me. Our Exec Sales Leadership is now using this to make sure we're aligned on all pipeline calls and can make adjustments on the fly. The Scratchpad team was extremely helpful in working with us when we were evaluating the service. They were also extremely keen on taking our feedback into consideration for product development. Many of my "wishes" came true. On the whole It helps our executive team have confidence in our pipeline and helps the business more accurately project pipeline velocity. 10/10 would recommend to any sales team.

Big fan of how easy it is to use scratchpad to update pipeline, notes, and next steps. The single interface makes it easy to update things on the go and keep our team informed on upcoming deals. Any time we have mandatory fields added to opportunities, the Scratchpad team is quick to hop on a call to help us customize the interface.

I honestly can't say there are parts of Scratchpad that I don't like.

It has been a game changer for us since we are a high volume high transaction business. Lots of deals and notes to stay on top of. Scratchpad helps our reps stay organized.

Solves several problems for us: manually updating tasks and pipeline in salesforce, staying organized and knowing what to do when, and manager visibility into deals. This is done in an extremely easy way in Scratchpad that saves our reps 1 hour per day at least

To be honest there is nothing I dislike about the software that I can think of. It gets better every week with new features too.

There's no doubt that Salesforce is a powerful tool, Scratchpad just lets you access that power with less energy. It keeps me organized so I can spend more time selling and less time on Salesforce hygiene.

Scratchpad has been awesome for streamlining my day-to-day AE responsibilities. It houses all of my first-call notes, helps me track the next steps on opportunities so I can be sure to follow up in a timely fashion, and lets me update opportunities in seconds.

I wish there was a way to create a dashboard or reports in Scratchpad and additional formatting options in the notes section.

Scratchpad has been the best company to work with - I have submitted many wishes, most of which have already come to fruition. Their support is unbelievably click to respond.

Their Scratchpad Command feature allows you to access any account or opportunity, from any website place across the web. It saves tons of time not having to weed through Salesforce to get to and update the record I need.

There is nothing I would change about Scratchpad. It's a brilliant tool.

ease of use, speed of integration, simple set up, interactions with support/product team

none -- Scratchpad does everything I want it to. Anytime I do have a feature request, they have been responsive and typically build it it quickly

Updating my pipeline used to take up to 4 hours each Monday in addition to each update I would make with calls and emails that needed to be logged in Salesforce. This now takes me less than 30 minutes on Monday before our pipeline review and keeps me and my teammates much more on top of tasks and logging interactions with deals.

This tool saves an incredible amount of time in my day to day in managing my pipeline and updating what's going on with deals.

Nothing I can think of - maybe having a mobile app?

Scratchpad is a fantastic tool that helps me save hours vs. using Salesforce alone every week. It lets me keep my opportunities up to date, run easy reports and make my life better as a sales rep. I'm happy we decided to invest in it.

The only thing that makes Scratchpad difficult is sometimes we have custom fields that need to be updated according to our specific org and they can be a little tricky to manage at times.

The training process was awesome and our account rep is amazing. Once the sales team update their SF opportunities once with Scratchpad, it was game over with going back to the old way.

How easy it is to update all of your opportunities without having to open 20 different salesforce tabs. Clean and easy.

None at this time. They seem to be constantly developing and seeking customer feedback.

Best tool on the market to update SFDC in a complete, accurate and fast way. Excellent user interface and great support interactions if needed (which is very rare)

Easy to use Perfect synchro with SFDC Saving time to update my SFDC every day

Nothing - Features ara added every month

This is one of the best software programs I have ever seen for pipeline management. The UI, ease of use, and easy integration into SFDC makes updating your pipeline so easy and not a typical pain in the butt task any longer

I have zero bad things to say about scratchpad it is incredible and such a game changer.

Scratchpad itself is an awesome piece of software and I can't imagine using SF without it. On top of that, whenever I've reached out to the customer service team they've been super response and helpful, plus friendly as well. Even as a free user, the response was just outstanding.

The overall ease of use for scratchpad is amazing. Everything about the product from linking it to your SF account, to functionality out of the box is super impressive. It's just very intuitive and for me, saves a ton of time.

I feel like the feature set is amazing as is and saves me a lot of time daily. I would however love to see outlook calendar integration in the future, I feel this would be super useful.

I started using Scratchpad because I needed a way to stay organized and keep Salesforce clean for sales management. Salesforce updates were taking me hours each week and it still wasn't staying super clean - things change quick! Now, I'm able to make 1-2 second updates to my opportunities using Scratchpad and can do so right after calls. I no longer need to time block an hour a day to update my pipeline.

It actually makes me want to update my SFDC data :) I've gone from weekly updates to daily, my VP Sales no longer has to remind me to keep things clean and I'm able to stay way more on top of my deals.

Haven't found anything yet! It's been great to use so far.

Overall, it's been amazing and has allowed me to work through my tedious tasks much quicker than I did when I was just working in Salesforce.

I love the ability to handle all of my tasks and call notes in one simple to use workflow. I move much quicker in Scratchpad than I did when just using Salesforce

Sales call notes are not visible to other users in the organizations when logging into salesforce. It requires them to have a Scratchpad account in order to see it which has caused some issues for us.

Ever since I started using SFDC I wished someone would make it as easy to edit as an Excel Sheet. [SENSITIVE CONTENT HIDDEN] and his team have done JUST THAT. I am a huge champion of Scratchpad and can't see myself using SFDC without it anymore

nothing, some fields need to be customised as they are super specific to our company and that was difficult to understand at first but [SENSITIVE CONTENT HIDDEN] helped us around it.

It is my hub for all my day to day tasks, it saves me SO much time not having to go in and out of salesforce, opening tons of tabs, slowing down my computer, etc. - Scratchpad lets me do it all from one place with one view

You can use it as a one stop shop for all Salesforce updating, organizing, task management and opportunity progression/hygiene.

There are some bugs here and there, but nothing a quick refresh doesn't solve.