in one word...AMAZING!!!

Scratchpad is designed with revenue teams in mind; it's a gift for sellers. They've thought of everything. Scratchpad saves me tremendous time and effort and has nearly eliminated my frustration around forecast updates and SFDC hygiene. What used to take me 30 minutes and nearly 30 tabs now takes me all of maybe 3 minutes and a single tab(maybe two). I love how Scratchpad adapts to the way "you work," meaning you can (easily) customize the tool to fit your exact needs. I no longer dread forecast updates and pipeline review calls. Scratchpad has me more closely connected to my deals than ever before; I feel like I control my CRM vs. the other way around. I'd even go so far as to say I now enjoy updating my pipeline. If you're in sales and value your time, this is a MUST-TRY, hands down, no questions!!!

I haven't come across a single thing that I don't like yet...that's the honest truth!

Despite the slowness issues, I LOOOOOVE Scratchpad. I remember when my coworker found it and showed it to me, I was blown away. The major thing to me is eliminating the whole data updates with Scratchpad. That was such a pain in the neck and now that Scratchpad does away with that, I am pleased as punch. Plus, I'm a big stickler for note taking and note organization so Scratchpad is very useful in that regard.

Scratchpad is a godsend when it comes to typing up notes. It's a centralized location for all my call notes and everything. No more putting them in Google Sheets or on a notepad. Best part too is it syncs seamlessly with Salesforce so I just plug in the notes in the Scratchpad sidebar, hit sync and BOOM! they're all uploaded and entered in there. Saves me so much time manually updating Salesforce and praying that the record doesn't get "updated" and I have to refresh and re-do everything. Scratchpad helps me avoid that whole process and makes my day-to-day life so much easier.

Scratchpad has a tendency to slooooow down. It tends to take it's time loading sometimes so I need to get a lot of things prepared ahead of time. Not easy to take a call right off the cuff and have scratchpad good to go. Sometimes the notepad is slow to load or there's a delay in notes being typed in.

I love how I can update things in Salesforce without having to go into Salesforce. Our CRM is pretty complex and slow, updating takes forever. I can move a lot quicker and be more agile in my day.

I wish I could see more fields from my CRM in Scratchpad and more objects so I can make views for things like Cases.

Scratchpad are a great company, making an awesome product. They are really customer focused and the tool will continue to get better and offer additional value for sales people.

I like using Scratchpad as it is a great way to take notes on the fly, whilst on a customer call. Their integration with Salesforce is very useful when it comes to pushing qualification notes directly into CRM - this is a big time saver. I also find Scratchpad valuable for quickly updating Salesforce opportunities ahead of my upcoming forecast meetings. The visuals are also great.

One pain point that I would like Scratchpad to address, is to create an 'undo' button. I've accidentally highlighted then deleted notes before, and there is no option to recover these due to the auto-save. As a result, they should implement an undo feature.

I love it! When you're having demos all day long, you don't have time to do all your admin work. With Scratchpad you can do it between your demos because you need no more than 2-3 minutes. I don't have to spend additional 30 minutes a day only to update my SFDC. On top of that, I have easy access to all my notes in one place, and I can push them all to SFDC directly from the notepad, I love it! Even if someone is reviewing my work, all my notes are always available even without having Scratchpad license, so your manager can always check what you've been doing with certain leads.

Scratchpad is the best way to access your SFDC, period. You don't have to open your clunky reports or add tasks from inside the opps or accounts. Scratchpad gives you your notes or pipeline immediately when you open a new tab, or it allows you to search through contacts with an easy extension available anywhere on the web. True gamechanger. Even after each email or call, you can immediately fill a box with additional information like "do not contact" or "no show" which allows you to mark a few accounts with certain filters within a minute.

If it would be possible to convert a lead to an opportunity, I wouldn't have to open SFDC at all, but I guess that's not the idea of this tool. Other than that, it's awesome!