About ServicePRO

ServicePRO is a productivity software designed to help businesses automate help desk operations and monitor service level agreements (SLAs). The platform enables administrators to route incoming emails, send custom notifications to clients and escalate service requests.

Managers can utilize the AI-based virtual assistant to automatically respond to customer’s questions. Additionally, ServicePRO allows teams to control assets, manage documents, and measure performances against predefined key performance indicators (KPIs).

ServicePRO lets businesses integrate the system with several third-party applications including Jira and Zapier.


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3 Reviews of ServicePRO

Overall rating

4 / 5 stars

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November 2018

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Ruby from Belknap Plumbing Systems Inc

Verified Reviewer

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

November 2018

Gets the job done

It definitely cut down on my labor cost. just knowing we could track them keeps the techs honest.

Pros

My favorite feature is the routing and GPS tracking. It allows me to get a full view of my team and dispatch in a more efficient manner.

Cons

Its industry specific so because of that a bit limited. When I changed companies I wished there was a plumbing version.

June 2019

Cesar from Spire Hospitality

Company Size: 1,001-5,000 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

June 2019

ServicePRO Features

Even though I have only used it for a few months, I have had a very productive experience with the program.

Pros

I like how easy is to use it once you practice for a few days. I personally like the automation process and the workflow feature.

Cons

I think the software is very good, but I have had some minor issues with its functionality.

October 2021

Christopher from San Diego Regional Center

Company Size: 501-1,000 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

1.0

Functionality

4.0

October 2021

Lots of fancy features for tracking progress and issues

Pros

I like all of the configuration settings. I like being able to configure my alerts, my canned responses, who's on my team, what projects are currently being worked on and the categories that tickets will fall into, etc., etc. There's A LOT going on and I think that may be a double edged sword to some degree, especially if you or your team don't have a need for a lot of the additional features. Don't get me wrong, I think the product is powerful but only if you're going to really utilize it.

Cons

Oh my gosh can we please get some keyboard shortcuts? I would have to say that's my biggest gripe with the product - navigating through the tickets and the system can be very cumbersome and you're practically dependent on using your mouse.