ServicePRO is dedicated to enterprise companies.

ServicePRO has the ability to analyze data and provide great reports. and can integrate with a wide range of applications.

ServicePRO is costly and complex for small businesses, it's made for advanced companies.

It definitely cut down on my labor cost. just knowing we could track them keeps the techs honest.

My favorite feature is the routing and GPS tracking. It allows me to get a full view of my team and dispatch in a more efficient manner.

Its industry specific so because of that a bit limited. When I changed companies I wished there was a plumbing version.

I like all of the configuration settings. I like being able to configure my alerts, my canned responses, who's on my team, what projects are currently being worked on and the categories that tickets will fall into, etc., etc. There's A LOT going on and I think that may be a double edged sword to some degree, especially if you or your team don't have a need for a lot of the additional features. Don't get me wrong, I think the product is powerful but only if you're going to really utilize it.

Oh my gosh can we please get some keyboard shortcuts? I would have to say that's my biggest gripe with the product - navigating through the tickets and the system can be very cumbersome and you're practically dependent on using your mouse.

Even though I have only used it for a few months, I have had a very productive experience with the program.

I like how easy is to use it once you practice for a few days. I personally like the automation process and the workflow feature.

I think the software is very good, but I have had some minor issues with its functionality.