# ServicePRO Software Reviews, Demo & Pricing - 2026 > Review of ServicePRO Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/productivity/servicepro-profile --- [Home](https://www.softwareadvice.com/) / [Productivity Software](https://www.softwareadvice.com/productivity/) / ServicePRO Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # ServicePRO 2026: Benefits, Features & Pricing Wondering if ServicePRO is right for your organization? Our Productivity Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview ServicePRO 4.4 [(7)](https://www.softwareadvice.com/productivity/servicepro-profile/#reviews) Pricing Pricing available upon request ### About ServicePRO ServicePRO® is an enterprise service desk software that improves customer service by automating the entire service request cycle. ServicePRO® is available as a cloud-hosted solution as well as an on-premise installation. ServicePRO® is a cohesive, unified service desk platform providing full visibility into an organization’s operations while maintaining the security requirements of individual departments. From support requests to departmental workflows to company-wide processes, ServicePRO® makes it easy to automate workflows. ServicePRO® streamlines business processes to improve efficiency and results; empowers end-users with self-service capabilities and optimizes service delivery. Wondering if ServicePRO is right for your organization? Our Productivity Software selection experts can help you in 15 minutes or less. ## ServicePRO User Interface ## Popular ServicePRO Alternatives Main Product ServicePRO 4.4 [(7)](https://www.softwareadvice.com/productivity/servicepro-profile/#reviews) Ratings Breakdown - 4.57Ease of use - 4.50Value for money - 4.29Customer support - 4.57Functionality Pricing Available upon request Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3440)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/) 4.8 [(298)](https://www.softwareadvice.com/it-management/milvus-profile/#reviews) Ratings Breakdown - 4.79Ease of use - 4.66Value for money - 4.66Customer support - 4.66Functionality Pricing Starting at R$35.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(731)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.43Value for money - 4.56Customer support - 4.33Functionality Pricing Starting at $19.00 per month Get Price ## ServicePRO Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## ServicePRO Features - Popular features found in Productivity Collaboration Tools Content Creation Productivity Tools Progress Tracking Task Management - More features of ServicePRO Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Escalation Alerts/Notifications Analytics API Approval Process Control Asset Lifecycle Management Asset Tracking Assignment Management Automated Routing Business Process Automation Calendar Management Catalog Management Change Management Chat/Messaging Commenting/Notes Configurable Workflow Customer History Customer Support Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Dashboard Creation Data Import/Export Document Management Drag & Drop Email Management Email Templates File Sharing Help Desk Management Incident Management Interaction Tracking Inventory Management Issue Auditing Issue Management Issue Scheduling Issue Tracking IT Asset Management Knowledge Base Management Knowledge Management Macros/Templated Responses Monitoring Multi-Channel Communication Notes Management Performance Metrics Prioritization Problem Management Project Management Real-Time Notifications Real-Time Reporting Recurring Issues Reminders Reporting/Analytics Reporting & Statistics Role-Based Permissions Rules-Based Workflow Scheduled/Automated Reports Search/Filter Secure Data Storage Self Service Portal Service Catalog Service History Service Level Agreement (SLA) Management Service Request Management Single Sign On Support Ticket Management Support Ticket Tracking Surveys & Feedback Task Scheduling Team Collaboration Third-Party Integrations Ticket Management Widgets Workflow Management ## ServicePRO Integrations Jira Integration rated undefined from -1 review Rezolve AI Integration rated undefined from -1 review Microsoft Entra ID Integration rated undefined from -1 review ## ServicePRO User Reviews Overall Rating 4.4 Ratings Breakdown 5 43% 4 57% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.6 Value for money 4.5 Customer support 4.3 Functionality 4.6 Have you used ServicePRO and would like to share your experience with others? Ruby C. Verified reviewer Construction 11-50 employees Used daily for less than 12 months Review source Reviewed November 2018 Gets the job done 4 It definitely cut down on my labor cost. just knowing we could track them keeps the techs honest. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: My favorite feature is the routing and GPS tracking. It allows me to get a full view of my team and dispatch in a more efficient manner. Cons: Its industry specific so because of that a bit limited. When I changed companies I wished there was a plumbing version. Read More CL Clarissa L. Verified reviewer Utilities 201-500 employees Used daily for more than 2 years Reviewed July 2024 Service Pro Review- would love to stay with them for another 10 plus years! 5 Great. I found them years ago and am so happy we have stuck with them this long. Looking forward to all the new features the new release will bring. Have enjoyed working with each account rep and tech from their company. Very professional, smart, and kind employees. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: The business rules, the whole ticketing system process. As an admin on the system, I have set up 5 service centers now and it gets easier each time. The queries and reports have helped us in multiple situations, tracking time worked, tickets closed. Etc. The quickness of support responses from Service Pro. I have never waiting longer than a few hours to hear back. I have never not had an issue resolved. Our users love the web portal as well giving them that option instead of having to pick up the phone. Cons: Having to use Silverlight or workarounds. Also that there is no phone app. Looking forward to the new release that will be available on all browsers and even on a MAC. Reasons for choosing ServicePRO At the time, the cost, the options ServicePro offered that the others didnt and we had a great account rep/sales person. Vendor Response Thank you for taking the time to submit your valuable feedback about ServicePRO at Capterra. We're glad you are happy with our product and we appreciate your comprehensive response. We're extremely happy that you have a positive experience, and we're grateful for your feedback. Thank you, Clarissa, for taking the time to write to us! We assure you that we will continue to provide the best experience with both our product and our support. Replied July 2024 Read More BK Bryon K. Verified reviewer Medical Practice 1001-5000 employees Used daily for more than 2 years Reviewed May 2024 Servicepro 5 overall i am very happy with ServicePRO. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: routing service request, notification to support Cons: some of the setup is not intuitive as could be Reasons for choosing ServicePRO Not sure what the alternatives were at this time Reasons for switching to ServicePRO for a more complete workflow for requests Vendor Response Thank you for taking the time to submit your valuable feedback about ServicePRO at Capterra. We're glad you are happy with our product, and we appreciate your response. We're extremely happy that you had a positive experience, and we're grateful for your feedback. Thank you Bryon, for taking the time to write to us! Replied June 2024 Read More CR Christopher R. Verified reviewer Non-Profit Organization Management 501-1000 employees Used daily for more than 2 years Review source Reviewed October 2021 Lots of fancy features for tracking progress and issues 4 Ratings Breakdown 4 Ease of use 1 Customer support 4 Functionality Pros: I like all of the configuration settings. I like being able to configure my alerts, my canned responses, who's on my team, what projects are currently being worked on and the categories that tickets will fall into, etc., etc. There's A LOT going on and I think that may be a double edged sword to some degree, especially if you or your team don't have a need for a lot of the additional features. Don't get me wrong, I think the product is powerful but only if you're going to really utilize it. Cons: Oh my gosh can we please get some keyboard shortcuts? I would have to say that's my biggest gripe with the product - navigating through the tickets and the system can be very cumbersome and you're practically dependent on using your mouse. Read More BQ Brendan Q. Verified reviewer Hospital & Health Care 10000+ employees Used daily for more than 2 years Reviewed May 2024 Simple and Easy 4 Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: ServicePRO is a easy set up, and easy to use Cons: There is no auto refresh option, alot of the features we are unable to use Vendor Response Hi Brendan, Thank you once again for taking the time to submit your valuable feedback about ServicePRO at Capterra. We're grateful for your feedback. As demonstrated to you in your ServicePRO instance today, the auto-refresh options that you have been looking for in the ServicePRO Home Page tiles and in the Service Request Views are already present. Please take benefit of these useful auto-refresh options in the software. Thank you once again. Replied June 2024 Read More EA Emad A. Verified reviewer Construction 51-200 employees Used daily for free trial Review source Reviewed December 2023 ServicePRO is the best to automate tickets. 5 ServicePRO is dedicated to enterprise companies. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: ServicePRO has the ability to analyze data and provide great reports. and can integrate with a wide range of applications. Cons: ServicePRO is costly and complex for small businesses, it's made for advanced companies. Read More CG Cesar G. Verified reviewer Hospitality 1001-5000 employees Used daily for less than 12 months Review source Reviewed June 2019 ServicePRO Features 4 Even though I have only used it for a few months, I have had a very productive experience with the program. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: I like how easy is to use it once you practice for a few days. I personally like the automation process and the workflow feature. Cons: I think the software is very good, but I have had some minor issues with its functionality. Read More Showing 1 - 7 of 7 Reviews ## Other Top Recommended Productivity Software [Wrike](https://www.softwareadvice.com/project-management/wrike-profile/) **4.4** (3008) Recently recommended **57** times [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18785) Recently recommended **6** times [Google Docs](https://www.softwareadvice.com/cms/google-docs-profile/) **4.7** (29004) Recently recommended **0** times [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) **4.7** (24119) Recently recommended **0** times Stuck Between Options? Our experts can help you compare ServicePRO with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice