--- title: "VidyoConnect Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of VidyoConnect. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if VidyoConnect is a good fit for you!" source_url: "https://www.softwareadvice.com/productivity/vidyoconnect-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Productivity Software](https://www.softwareadvice.com/productivity/) / [VidyoConnect](https://www.softwareadvice.com/productivity/vidyoconnect-profile/) / VidyoConnect Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/productivity/vidyoconnect-profile/) Reviews # VidyoConnect User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 31 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.1/5 - Value for money: 4.3/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 16 reviews (52%) - 4 stars: 11 reviews (35%) - 3 stars: 4 reviews (13%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Easy accessibility and secure platform which provides uninterrupted audio and video conferencing. ### Most mentioned cons - can be clunky at times could use some modernization ## VidyoConnect customer reviews Showing reviews 1-25 of 31 (page 1). ### Vidyo - Overall rating: 4/5 - Reviewer: Kelsey C. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Vidyo has been a very solid software purchase for my office. It's reliable when we need it and it gets the job done. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like that it's easy to use and easy to manipulate. We use this platform for bi-weekly conference hearings in my office. The attendees are spread throughout the country and everyone is able to login and see each other very well while using this product and attending meetings. #### Cons It's not a very robust software. It does video conferencing very well, but we haven't really noticed a use for it outside of that. Many other systems are made specifically for sharing documents, sharing screens, making presentations, hosting trainings, etc. and if I wanted a product for that kind of work I might look elsewhere. --- ### Great tool for videomeetings - Overall rating: 5/5 - Reviewer: Lukas P. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good, I use it daily for meeting with my teams. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to use. Design and quality of streaming. #### Cons It shout down when you try to connect to VPN tunnel. --- ### Vidyo a no-go - Overall rating: 3/5 - Reviewer: Lisa P. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used other for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Vidyo was that it fit the needs for our organization at the time. Users were given little training on how to utilize this format and online tutorials and support were sometimes difficult to follow. We have since moved on from using Vidyo. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros The feature that I liked best about this software was the ability to meet with colleagues from across our school system without leaving my classroom. #### Cons The feature that gave me the biggest issue was actually logging into a "room" meeting. Once in the meeting, the Vidyo quality was good but trying to connect to the room was always an issue --- ### A very good video conference tool - Overall rating: 4/5 - Reviewer: Davide C. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been using Vidyo for some 7-8 years now, and I find it extremely useful. I have taught webinars and held video conferences and almost always found it reliable. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Vidyo is easy to install and very easy to use. The quality of the call adjusts automatically to the speed of your internet connection being used, so it works fairly even with relatively slow connections. It is secure and it has some nice extra features like recording that can be very useful. #### Cons The idea behind the way Vidyo is structured is that of "rooms". I really have nothing against the idea, but it's not immediate to those who are used to basic programs like Skype. --- ### Excellent experience with Vidyo! - Overall rating: 5/5 - Reviewer: JD M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros VidyoConnect is a fantastic software that my company uses for numerous events across our organization including town hall meetings, team & company calls and virtual tradeshows with clients! The ease of scheduling Vidyo rooms as well as the video quality are top differentiators for the solution and give it a competitive advantage in the market. #### Cons I will occasionally run into issues with Vidyo corresponding with my security or my client's security wall which prevents the participant entering the Vidyo room. --- ### Excellent System for Video Meetings - Overall rating: 5/5 - Reviewer: Kari V. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We use this system to increase meeting participation with teleworking employees. I love being able to share screens and increase interpersonal communications. We also provide all the key users their own room so they can schedule on their own for either video or audio calls. This has helped streamline on conference call scheduling. #### Cons This isn't a system issue but a user training issue. We have some volunteers that have a lot of feedback on their systems and we can sometimes mute the line but not always. --- ### Simple and Intuitive - Overall rating: 5/5 - Reviewer: Dustin S. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is very easy and effective in helping us as a multi-site organization to connect and have more effective communication through video. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros This software is very basic, but does exactly what it advertises - it provides an easy, intuitive way for people to connect one on one through video, or with large groups that sign in individually. #### Cons Since it is very basic, it really isn't flashy and it doesn't provide multiple avenues to communicate. It isn't your all-in-one communication tool, but for video, it is great. --- ### Best Video Conferencing Tool on the Market - Overall rating: 5/5 - Reviewer: Jason H. - Industry: Religious Institutions - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This product is the best video conferencing tool on the market. It is incredibly easy for an end-user to host meetings, manage participants, share a screen or just an app, and, of course, video chat. The service maximizes the efficiency of the bandwidth needed for successful meetings. And you can use pretty much any device to participate #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This product is so easy to use. You can use any device you wish. The video quality is superb, and the ability to share screens/documents is awesome. I use this service with my volunteer work in my church. As a world-wide organization, remote members of our church depend heavily on this service. #### Cons Might be a little pricey compared to other products with a similar feature set. --- ### Vidyo great when it works - Overall rating: 4/5 - Reviewer: Contessa C. - Industry: Banking - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Great sound and video quality. When it works its a great meeting software. #### Cons It constantly breaks down or experiences glitches with connecting over the 323 devices. --- ### Easy to use application for business conference calls - Overall rating: 5/5 - Reviewer: David W. - Verified reviewer: Yes - Product usage: Used other for less than 6 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy to use and download #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, download and navigate. The features are solid and easy to use because the interface isnt complicated. #### Cons Wish it had a few more features. Nothing too complicated, but some third-party integrations would be nice. --- ### This app is really worth using for video conferencing. - Overall rating: 5/5 - Reviewer: Ramesh S. - Verified reviewer: Yes - Industry: Legal Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Easy accessibility and secure platform which provides uninterrupted audio and video conferencing. #### Cons I didn't found any lacunae in this app since it helped me in every sense during lockdown. --- ### Much better than webex, microsoft teams, and zoom - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I have used Webex, Microsoft teams, and zoom before and I would say this application is superior. Just the ease of use and never having an issue with connectivity. #### Cons This application does not have as many features as the other applications. No emoticons nor being able to change the background. --- ### App for video communications - Overall rating: 4/5 - Reviewer: Shravya r. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros VidyoConnect is a nice software that can be used for video communications that can handle large groups very well. Screen sharing works very well and the software is mostly reliable in terms of audio and video. #### Cons Sometimes(very rarelu though), the video freezes. --- ### Vidyo Replaced Google Hangouts - Overall rating: 5/5 - Reviewer: Staci D. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would highly recommend Vidyo. It was has worked great in our organization - easy download and access. The technology seems to work more often than not :) #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that all users access have simple and clear instructions to access the meeting. We were using Google Hangouts but sometimes would meet with users outside our organization (some who did not have Gmail accounts) and we'd have to ask them to set-up Google accounts (which was a hassle for them). #### Cons Even though the instructions were straightforward, some users were still apprehensive to use new technology. It worked great though! --- ### Good but some training needed - Overall rating: 4/5 - Reviewer: LaReesa S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros HIPAA compliant, good quality video and audio. Guests can join without downloading the software. #### Cons There is a learning curve. The "room" concept is a bit difficult to get used to at first - instead of video calling someone or joining a conference via link, you either enter the person's room or they enter yours. Some of our colleagues have found this confusing. The agency that purchased our software also didn't purchase the conference call option, so it's annoying that you can only join via computer and not call in. We've also had issues with screen sharing PowerPoints, and there doesn't seem to be a workaround. --- ### Our favorite tool for video conferencing! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Vidyo is a simple way to start doing video conferencing, especially with large groups! The conference room setup is very high quality, and Vidyo allows us to connect with multiple teams at other locations in our organization quickly. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros I love how easy it is to install and set up Vidyo and how simple they've made it to invite people to a call. It's super easy to navigate for sharing screens, and the chat feature is simple but enables high engagement. The quality has always been a highlight as well! #### Cons For some reason, Vidyo seems to require frequent updates on all of its platforms, so "staying logged in" is a less functional basic feature. It can just make it somewhat annoying on trying to login quickly if there's another update to install or if you need to re-enter credentials. But this is a very minor concern. --- ### It's okay - Overall rating: 3/5 - Reviewer: Catrina W. - Industry: Individual & Family Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Functionality: 4/5 #### Pros I like that it is a secure video resource and my office uses it frequently. I use it at least 3 to 5 times a week. #### Cons The main issue that i have with this program is that it is so incredibly buggy. It consistently skips freezes and struggles with start up. Most of the time after the program is running i can't always get into a dedicated room and i get kicked out. It also has a tendency to fail when it comes to talking into the computer and doesn't relay voices over. --- ### Vidyo is one of the main webconferencing tools that is used in my workplace. - Overall rating: 4/5 - Reviewer: Diego Y. - Verified reviewer: Yes - Industry: Higher Education - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The ability to use Vidyo in a simple web conference that just requires two or more groups of people to interact with one another. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Vidyo is quite simple to use. It is rare when a user asks me how to do something within the program. It installs fairly easy and picks up right away. #### Cons Since it is so simple, it sometimes does not have all the features that users would like. It is understandable though. --- ### When it works, it's great :) - Overall rating: 4/5 - Reviewer: Zee G. - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The convenient group calls that can be used for webinars or online lectures or general group calls (for business mostly, since it's not free) #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros - the quality is better than group calls on Skype (if one compares calls for over 10 people) - the fact that it brings up the picture (or the video) of the person who is speaking is helpful for the group calls (we use it for online classes and it's convenient to see who is asking a question or who's talking at the moment) #### Cons - chrome and safari are lagging when I am trying to log into a conference call (they claim I need a plugin which has been installed several sessions before... so it takes a few tries to actually join the call...) --- ### Video Conferencing made simple - Overall rating: 4/5 - Reviewer: Patrick v. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Vidyo is really great for the simple connections either in group or one-on-one. Functionality is good and simple. It's easy to set up a meeting or join a conversation. #### Cons Vidyo is perhaps a bit limited when it comes to for example sharing content (file-sharing, screen-sharing etc.) You need to know where you'll use it for. For more complex situations, like webinars or live classes you may want to look for another platform, although for the straightforward video chats it is really great. --- ### The University has purchased dedicated Vidyo servers - Overall rating: 4/5 - Reviewer: Robert V. - Product usage: Used weekly for more than 2 years - Reviewed: October 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like that it connects well within the organization, and that when you send invites to people outside they only have to load a small, quick bit of software that does not need Admin rights to install. Broadcasting and recording is easy and fast if you have the correct infrastructure. #### Cons The icons and interface could be more intuitive. You have to learn how to get around in Vidyo, and what the icons represent, as their meaning is not obvious. --- ### Good video conferencing platform with limited features - Overall rating: 3/5 - Reviewer: Anthony J. - Verified reviewer: Yes - Product usage: Used weekly for less than 2 years - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Easy to install plugin, good for on the go meetings, more or less user friendly, customize-able room pins. #### Cons Limited to 20 users per video conference, high transmission so more likely to run into video quality issues if using wi-fi, video quality is often times glitchy. No conference phone line alternative. No chat function included in basic package. Not as smooth as it should be. --- ### Vidyo - Overall rating: 4/5 - Reviewer: Ben E. - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used other for more than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros Integration of video / presentation sharing is seamless. #### Cons Can be difficult for users who are not experts or users who want to primarily join via phone / tablet. --- ### Great software for video conferences and company communication - Overall rating: 5/5 - Reviewer: Tanmay P. - Product usage: Used weekly for less than 2 years - Reviewed: June 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Easy to use, great for video calls, good audio. Ability to share presentations and have multiple users at one time into one call. #### Cons Cannot text or leave messages to user while they are offline. If you have a good internet connection the software works great. --- ### Vidyo - Overall rating: 3/5 - Reviewer: John D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros ability to communicate online with peers #### Cons can be clunky at times could use some modernization ## More reviews [Next reviews](https://www.softwareadvice.com/productivity/vidyoconnect-profile/reviews/?page=2) --- VidyoConnect Reviews, Pros and Cons - 2026 Software Advice