--- title: "7shifts Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of 7shifts. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if 7shifts is a good fit for you!" source_url: "https://www.softwareadvice.com/project-management/7shifts-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Employee Scheduling Software](https://www.softwareadvice.com/hr/employee-scheduling-comparison/) / [7shifts](https://www.softwareadvice.com/hr/7shifts-profile/) / 7shifts Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/7shifts-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/7shifts-profile/alternatives/) # 7shifts User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 1,212 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 886 reviews (73%) - 4 stars: 290 reviews (24%) - 3 stars: 28 reviews (2%) - 2 stars: 5 reviews (0%) - 1 star: 3 reviews (0%) ### Most mentioned pros - Staff appreciate the ability to easily view their schedules, request time off, and trade or pick up open shifts directly through the app. - shifts did make reviewing and trading shifts fairly easy for myself and others. While we did not use to platform for much other than shift information, it was very helpful in the aspects in which I used it. - The ease of scheduling our restaurant employees and the feature of communication. ### Most mentioned cons - We signed up for 7shifts to manage hospitality rosters but stopped using it months ago. When our old manager left, the subscription kept running unnoticed — and despite not using the product at all, they refused to refund nearly $500 that was auto-charged. - It was a bit difficult to get 7shifts to be accurate sometimes since the location can sometimes be thrown off, and internet sometimes plays a role but it otherwise is janky. - shifts works well, but notifications can be delayed and the app sometimes runs a bit slow which makes the experience less enjoyable ## 7shifts customer reviews Showing reviews 1-25 of 1,212 (page 1). ### A simple interface and reliable time management option to support teams and scheduling - Overall rating: 5/5 - Reviewer: Rachael M. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Works as effectively as it did before with a cleaner interface and additional features to help ensure more accountability and consistency on employee and management end in regards to shifts/schedules/times. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 7shifts still remains a really simple and easy tool to manage schedules, clock ins/outs, and overall tool for tracking employees and for employees tracking schedules. I really like the new improvements with the scheduled were it is clearly text/colours to see who is working when. The change where you can also see you scheduled and upcoming shifts while clocking in is also a bonus feature. There seem to have been improvements with glitches too, where there is less freezing or errors occurring compared to before. #### Cons No dislikes noted over the 2025 year as upgrades have improved tech issues and errors, and have improved overall efficiency and functionality. #### Vendor response Hi Rachael, Thank you so much for taking the time to share your feedback! We're thrilled to hear that 7shifts continues to make scheduling and time tracking simple for your team. It's especially rewarding to know that our recent improvements, like the enhanced schedule visibility with clearer text and colours, and the ability to view shifts while clocking in, are making a real difference in your daily operations. Your note about improved stability and fewer technical issues is exactly what we've been working toward, so it's wonderful to hear this confirmed. We appreciate you being a long-time user and noticing how the platform has evolved. Feedback like yours, highlighting both the consistency of what works and the value of our new features, helps us stay focused on building tools that truly support restaurants and their teams. Thank you for the 5-star review and for being part of the 7shifts community! Sincerely, The 7shifts Team Replied January 2026 --- ### Easy to use! - Overall rating: 5/5 - Reviewer: Rachel T. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Staff appreciated the convenience and simplicity of the app. The different price points was also helpful to the owners. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How user friendly it is! Staff can quickly log in and access their schedule, request time off and blocked off dates. #### Cons I really didn't have any cons about using 7Shifts. My restaurant used it mostly for scheduling only. #### Reasons for choosing 7shifts We should 7Shifts for ease of use and the price point. #### Reasons for switching to 7shifts I didn't like what they had to offer. 7Shifts was more compatible. #### Vendor response Thank you for the positive review! It’s wonderful to hear that you are enjoying 7shifts. Replied October 2025 --- ### Operations Coordinator - Overall rating: 5/5 - Reviewer: Sherri P. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I really appreciate the way this software works. I like that other managers can look at shifts before they are published, and we can work together. My team is in constant communication using the app and I am able to assist whit what they need. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 7Shifts makes it easy to schedule my team and communicate with them. The app helps make sure they are plugged in and know their schedule. They are able to let me know their needs. The app is great for the team to stay in touch. #### Cons I don't like that I cannot set the shift times and have them stay the same. 7Shifts can have lags that are inconvenient, but it does come through. --- ### A No-Fuss Workplace App For All - Overall rating: 4/5 - Reviewer: Curtis S. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall 7Shifts is accurate, easy to use, and has an appealing interface. It has minor hiccups, but were easy to overcome. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros A straight forward, and no-fuss workplace app. Let me schedule my staff and set specific notes for special days. #### Cons The app has a habit of logging everyone out, or the servers crashing in general. It would make it difficult or impossible to clock in sometimes. #### Reasons for switching to 7shifts Better pricing, better features, and more accurate time clocks. --- ### 7shifter 4 ever - Overall rating: 5/5 - Reviewer: Nathaniel W. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. All in all, I can say that seven shifts is probably one of the most reliable sources of timekeeping money management when it comes to businesses and they’re very affordable #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The efficiency when it comes to clocking someone’s hours is very reliable. It seems as if this company has mastered the art of getting hours in accurate calculations for payment down to a Science. #### Cons One of the only downsides 27 is that the app sometimes crashes and it’s hard to understand which amount of hours are being calculated and then with American companies they use it. The Canadian time difference is a lot. #### Vendor response Dear Nathaniel, Thank you for the fantastic 5-star review! We are thrilled to hear that you find our time-tracking reliable and accurate. We certainly strive to make it as accurate as possible for your payments. We appreciate your honest feedback regarding the app performance and time zone calculations. We are always working towards making our product the best for all restaurant operators. It is great to know that you find 7shifts to be a reliable and affordable source for your business! Sincerely, The 7shifts Team Replied January 2026 --- ### Communicate with Ease! - Overall rating: 5/5 - Reviewer: Mai M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, the experience has been incredibly positive! All my FOH staff uses it and enjoys it because it is so user friendly and allows them to communicate with me and fellow colleagues with incredible ease! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I find it to be the most user friendly way to communicate with a variety of employees and make updates in real time. It is effortless and employees are immediately responsive and have implemented using this platform with ease. I am so delighted at how well it has been integrated to our entire organization! #### Cons I genuinely can't think of a single aspect that I don't like or appreciate about the platform. I was worried about everyone implementing it but every employee did so with incredible ease! #### Vendor response Dear Mai, Thank you for the fantastic review! We are so delighted to hear that 7shifts has been integrated across your entire organization with such ease. It is wonderful to know that your FOH staff is finding the platform user-friendly and that it has made real-time communication effortless for everyone. Hearing that your initial worries about implementation were replaced by such a positive experience is the best feedback we could receive! Thank you for being part of the 7shifts community! Sincerely, The 7shifts Team Replied January 2026 --- ### 7Shifts is great! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Definitely recommend this software for those in the hospitality industry. Great customer support as well. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros This is great scheduling software for someone who works in the hospitality industry. Great for communication and payroll. #### Cons Took a bit of time to get used to the drag and drop options, but once that was figured out it was very easy to curate a schedule. #### Vendor response Thank you so much for the recommendation! We’re happy to hear that 7shifts is helping you manage your scheduling, communication, and payroll more effectively. We truly appreciate your kind words about our support team and for being part of the 7shifts community! Replied March 2026 --- ### 7Shifts - Restaurant scheduling - Overall rating: 4/5 - Reviewer: Lissa H. - Verified reviewer: Yes - Industry: Human Resources - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall my experience is good, it functions well, offers us the tool that we did in scheduling our employees, getting available shifts covered and being sure that schedules are balanced. With so many PT employees its important that each persons availability is considered and that the schedules are as fair as possible. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The ease of scheduling our restaurant employees and the feature of communication. Being able to offer shifts to coworkers and including employee notes. #### Cons 7shifts is one of many platforms that the employee has to keep track of. I would love it if it could be integrated with our HRIS system to show the schedule for all employees in the system. --- ### Great app, easy to use! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked how it was very easy for associates to submit shift swap requests and for managers to approve them. Same with RTO requests, very easy to use. Additionally, I liked how managers could post announcements and there was also a direct message feature. #### Cons I really can't think of anything I disliked about 7Shifts. I think the app is very user friendly and easy to use! #### Vendor response Hi there! Thanks so much for the 10/10 review! We're thrilled that shift swaps, RTO requests, and team communication have been easy to use for both your associates and managers. We appreciate you taking the time to share your experience! Sincerely, The 7shifts Team Replied December 2025 --- ### Great Scheduling Platform - Overall rating: 5/5 - Reviewer: Matt S. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Love it. I can easily distribute and receive my schedule through the platform and it makes it very easy to communicate with the team! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love how easy it is to schedule folks and make adjustments on the fly. Also love how you can communicate with the entire team through it! Its like a group chat meets hr software. #### Cons Feels very basic. It does everything you would want for this to do but nothing more nothing less. Its great for part time work or internships! #### Vendor response Thank you for sharing your experience with us! We are so glad to hear that the scheduling and team communication tools have made it easier for you to manage things 'on the fly.' We appreciate your feedback regarding the simplicity of the platform as well, we aim to make 7shifts powerful yet easy to navigate for teams of all sizes. Thank you for being a part of the 7shifts community! Replied March 2026 --- ### Game changing app! - Overall rating: 5/5 - Reviewer: Tom K. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered Overall it’s great! Customer service is my biggest reason for using 7shifts!!!! Questions get addressed the same day! If there’s a glitch or a feature request, they listen and will try to implement on their next update. This app has come a long way. The app is ever evolving and I see new features being added from time to time. Love the support and love the evolution. Price is also fair. 100% will recommend to any businesses! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A super all-in-one app that does pretty much everything. Scheduling, to time clocking, to event calendar, to messaging, to task assigning. Price is fair and function is easy to use. #### Cons Messaging within the app is slow and unreliable. Amount of notifications received is too much and not easily customizable. Not having the ability to show a staff’s shift from another department that work multiple departments when printing is kind of a bummer (if I am scheduled to work as a manager in admin department, I will not show up in the restaurant department even though I am assigned and appear on schedule). #### Reasons for choosing 7shifts Price was the biggest decision maker. Ease of use. And the fact the dev team listen and evolve to make the end user’s experience better is the key reason for the switch. I’ve already seen over 10 major upgrades over the past 2 years. No other products out there can do what 7shifts can! #### Reasons for switching to 7shifts I started with Microsoft excel. It’s free, but you get what you paid for. Workarounds after workarounds. Then I tried “when I work”. It’s great, but they charge by the employee, which gets pretty expensive after 50+ people. MakeShift was recommended by our payroll company because our time clock is sync’d with MakeShift so we can effectively use labour forecast vs actual labour. But that’s the only thing good about it. Hate the fact I need to use 3 different apps - 1 for manager, 1 for staff scheduling and 1 for messenging… price is also higher too. 7shifts’s pricing is excellent. Flat fee, unlimited employees was huge. Plus the functions available was almost perfect! It hits every check mark and then some. If our time clock data (ADP) can be uploaded to 7shifts or have an integration between the two, that would be a dream come true! #### Vendor response Tom, thank you SO much for such a detailed review with so much thought and consideration - our entire team really appreciates it and looks forward to providing your business with value for years to come. Replied September 2021 --- ### Great Resource for Restaurant Mangement - Overall rating: 5/5 - Reviewer: Denise G. - Verified reviewer: Yes - Industry: Restaurants - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered Overall 7shifts has really productively impacted our day to day. Reservation booking, management notes, scheduling have all been digitized and made accessible anywhere we are. This allows for us to work on things and make educated decisions even when we are off property. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best features of this program is all around communication. That includes communication from ownership on down. Everyone always has quick access to the notes and day to day. Management log and scheduling were the biggest attractions for us. #### Cons The biggest con for me so far is the permissions. We can only designate one Administrator and we cannot customize all permissions down quite as much as we need or would like. Sometimes we are stuck with "all or nothing" permissions decisions for some staff members. #### Reasons for choosing 7shifts The toast integration option, pricing, trial period, and overall product availability that we were looking for. #### Vendor response Thank you for the great, detailed review Denise! Replied September 2021 --- ### Great product, and the price is so affordable - Overall rating: 5/5 - Reviewer: Shannon S. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The best piece to me was taking scheduling, time off requests, availability, and budgeting and putting them into a single piece of software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I loved getting to a digital schedule that I could easily push notifcations to my employees. It really streamlined the schedule process for my business and allowed me to simplify several processes into one. #### Cons I was very happy with the software, however the only thing that made me switch was to get as many things under a single software suite as possible. We now use square for POS, scheduling, time tracking, payroll management, etc. #### Reasons for choosing 7shifts I already have excel and used it prior, but I needed something that was much more advanced. --- ### Great tool for scheduling. - Overall rating: 4/5 - Reviewer: Heather M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It’s very user friendly for staff and makes dropping or picking up shifts easy for them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros How easy it is to put shifts up for bid or to bid on open shifts. It’s very user friendly for admin to approve. #### Cons The way the schedule populates as an administrator, it’s very busy and hard to read through. --- ### Very interesting software to work management - Overall rating: 5/5 - Reviewer: Joao Gabriel C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This software is very functional, before we had trouble managing and dealing with the team according the schedule, from divide and publish the scheduling to internal conversation between the teams inside the job. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the complexity and and the functionality of the software, it is not only about schedules but also about organization and optimization. #### Cons Nothing to criticize until now, i am just figuring out new functions and how to keep operating it. --- ### Great for any business. - Overall rating: 5/5 - Reviewer: Brandon M. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Great experience overall with 7shifts including support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, clean UI and its feature rich for any business. #### Cons EWA integration could be better and more user friendly. --- ### Useful software - Overall rating: 4/5 - Reviewer: Alexandros C. - Verified reviewer: Yes - Industry: Internet - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Quite decent so far, I am satisfied with the software #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Very useful software with cool features to help you organise stuff #### Cons A bit outdated layout and interface, but still cool --- ### Ehh, it's okay. - Overall rating: 2/5 - Reviewer: tonya b. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used weekly for less than 6 months - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I wouldn't use it again, the loading times were very high, and the price was high compared to other tools that work better. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros I was easily accessible and for the most part easy to navigate. #### Cons Not very practical, the loading times were extremely high. --- ### Good app for scheduling shifts - Overall rating: 5/5 - Reviewer: Melissa L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It’s good for keeping my shifts organized and for picking up shifts. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like the convenience of messaging other staff. #### Cons Notifications don’t work as well. I don’t get notified for my time off requests when they’re approved. --- ### It’s Okay - Overall rating: 3/5 - Reviewer: Susie R. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros When choosing the highest cost package, you will have access to the most basic necessary functions. They do not charge base level employees to use the app #### Cons Some functions change without first being informed (although they state that they always inform prior to a change). Their beta testing due diligence leaves something to be desired. If they are unable to duplicate an error even if you can prove it exists, they refuse to fix it saying they are incapable of doing so. They make their customers pay for basic functions through the most costly package I used to use 7ahifts for over 4 years. I was looking at using them again for a different restaurant. However, the salesperson I encountered was a typical salesperson and never talked to me like they cared about the company Where I’m currently employed. Instead I was told stats about how I wouldn’t find a program cheaper, that they weren’t gouging those who wanted the basic functions I pointed at, and multiple other aspects in which I was wrong. When I pointed that out, he proceeded to raise his voice at me, chuckled and attempted to carry on I hung up on him at that point of the conversation I would have never signed a contract with this individual. Hopefully other sales reps actually care about potential customers #### Reasons for choosing 7shifts Originally, due to functionality. Which they later changed #### Vendor response Hi Susie, Thanks so much for your comment. We really appreciate your candid feedback so we can make the 7shifts experience better for all users, and we're sorry to hear your experience was less than ideal. As a product that is growing and evolving every day, our pricing has changed a lot since you would have first started using 7shifts 4 years ago, but we would like to see what we can do to make 7shifts work for the restaurant you are currently working in. Please drop us a line at support@7shifts.com and we will see what we can do to offer a solution the meets the needs of your business. In regards to your interactions with a member of our team, I have flagged this to our management team to ensure that we provide everyone the same high level of service that we ourselves would expect. We apologize if your experience was less than ideal and really take that to heart. We hope that in the future we can earn back the trust you have placed in our business. Replied April 2020 --- ### Couldn't be happier - Overall rating: 5/5 - Reviewer: Warren S. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered Very positive, great product with great support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Integrates to my POS to track time and clock ins. Easy to learn and easy to set up and easy to use. It has reduced the time I spent scheduling by 90%. Tasks, log book and communication is something I could not live without. #### Cons More customizing features on tasks would be nice. As well as being able to customize reasons an employee left when you archive. #### Reasons for choosing 7shifts Freeing up time for my business #### Vendor response Thanks for the review Warren! Replied September 2021 --- ### Great Scheduling Software - Overall rating: 5/5 - Reviewer: Trinity C. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered I have no regrets, over all love the software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the easy use of it and the communication aspect. #### Cons Minor glitches and some area it lacks in like adjusting certain things. #### Vendor response Thanks for the review Trinity! Replied September 2021 --- ### I love 7shifts! - Overall rating: 5/5 - Reviewer: Melisa L. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love 7shifts! It's easy to use, easy to schedule, easy for my staff. I can communicate with the whole team at once, can look at the whole month of requests off, the reports are handy for seeing who has had what time off, etc. The team can trade shifts amongst themselves and everybody can get ahold of each other when needed. I also like that I have quick easy access to things like employee start dates, etc without having to go digging through their file!We do not sync this with our POS or payroll, but I do use it to double check when I have a time clock entry that seems off.It's also nice to be able to easily access the schedule from years prior!All around good product at a fair price! #### Cons I wish that some features of this product were not only available with the more expensive plan. Reminders for important staff dates would be helpful, but isn't worth the extra $$. Same with a manager log book, I'd love to use it with our business, but it's not worth the price difference to unlock these two items.I've only ever had a couple of issues I've run into. While support wasn't always able to correct them or address them head on, they've always done what they're able to &/or have put in feature requests, etc. #### Reasons for switching to 7shifts We were a brand new business and had shopped around for scheduling software. I also had previously used several other products, but wasn't necessarily keen on what I'd used before. We opted for a different product, but it didn't have the same usability as 7shifts. Glad we realized this early on! We made the switch and have no intention of changing again! --- ### 7Shifts Needs Ways to Search for Message Posts that Have Happened in the Past - Overall rating: 4/5 - Reviewer: Ashley E. - Verified reviewer: Yes - Industry: Supermarkets - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered The scheduling feature, though I do not make the work schedule, seems to work well. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros The way the schedule is laid out on the dashboard is nice and easy to see and understand. #### Cons I need a way to know employee phone numbers when they are not scheduled. On the iPad app, I currently hover over their name (when they are scheduled) and their phone number appears. My coworker is somehow able to see all employee phone numbers regardless of when the person is scheduled, but we could not get access to that on another device. This brings me to another issue: the ability to use all of the features pan-device. It seems like some employees can get some information on some devices, but we cannot find/use every feature on every device, app or website. In the communication/messaging area, we need to be able to bold, underline, and italicize, just like in an email. We need to be able to search for messages, just like in emails.This software is very slow on every device I have used, and in multiple internet connectivity areas. Sometimes a customer is asking for a particular employee. Rather than physically walking around and searching our 4500 sq ft store and office space that's in a separate area, it would be nice to be able to check 7Shifts to see if that person is even working—alas, I can usually walk the entire floor and check three separate office spaces BEFORE the 7shifts Dashboard loads. --- ### 7Shift Longtime User Review - Overall rating: 5/5 - Reviewer: Brett B. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Works reliably and allows remote scheduling. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It works great and allows the team to know and change their schedule on their mobile devices. #### Cons The price could be a little less costly for a smaller company. #### Reasons for choosing 7shifts They were the first product available about ten years ago. #### Vendor response Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any feedback you'd like to share further, feel free to pass it along to reviews@7shifts.com. Replied June 2024 ## More reviews [Next reviews](https://www.softwareadvice.com/hr/7shifts-profile/reviews/?page=2) --- 7shifts Reviews, Pros and Cons - 2026 Software Advice