Abtrac vs Jira

Abtrac has 12 reviews and a rating of 4.33 / 5 stars vs Jira which has 11164 reviews and a rating of 4.39 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.33 / 5 (12)
4.39 / 5 (11164)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
5 / 5
4 / 5
Customer Support
5 / 5
4 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
May 16, 2018
January 18, 2022
Pros/Cons
  • Pros

  • Wonderful Abtrac staff to work with. The technical staff are excellent - professional, knowledgeable, patient, efficient and extremely helpful.
  • It has many features, some Im still discovering, accommodates all aspects of our business requirements, and is fully supported by the Abtrac team.
  • Cons

  • Sometimes a bit of a pause when the internet isn't going well. Having to log in when you've been doing something else is a bit of a pain at times.
  • Adding addresses is confusing - e.g. if you use the post code line, it does not come up in the address.
  • Pros

  • Some of the benefits that I found useful are listed below. It helps in tracking a number of tasks whether it is a new feature, an issue or bug or anything that requires some kind of tracking.
  • It's like an extra powerful ship, abundant in functions and features, that would bring you anywhere you like. For complex projects, it's probably a hidden weapon that decides about the win.
  • Cons

  • Some of the breakdowns of what issue the problems fall under aren't specific enough, and there are character limits for some of the requests when they should be able to leave more detail.
  • We've had developers tell us that they hate JIRA because everything is just too confusing.
Pricing Range
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FrontRunners

2022

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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