ActiveCollab Software

Pros

The accessibility, and the add-on especially the timer.

Cons

I'm having problems with the desktop​ app. It's not opening up.

It's run's our agency and we want scheduling integrated but, it's not being supported.

Pros

New version is clean and nice, posting old data from hosted versions is simple. Almost hit's it out of the park fopr use in any ad agency.

Cons

It's no longer supported. We looked to invest a bit of $ to move from a self-hosted to their cloud for AC3 and the support response was crickets. They have a scheduler but, it is not for hourly limits, jsut due dates. If you are trying to schedule against hour constraints you'll need to look elsewhere.

ActiveCollab has a lot of potential because it offers great features, but it's very buggy and doesn't work properly quite often.

Pros

ActiveCollab has a ton of great features - tasks, messages, time tracking, etc. I like that you can have both internal and external teams and choose what the clients can and cannot see.

Cons

Different features break all the time. Time that you've tracked will be deleted with no warning, tasks will show up with the wrong due date, you won't be able to upload files to the message, etc. Customer Service is quick to *respond* to a support ticket but actually getting the problems fixed usually takes days or weeks.

No business problems are being solved through ActiveCollab, they are only being created.

Pros

I truly do not really like anything about ActiveCollab, but the feature that allows you to hide things from clients is nice.

Cons

The title says all of it - ActiveCollab is the single worst project management system I have ever used. Their customer service is the worst part, because it makes solving all of the other issues that go on almost impossible. The timer never works and deletes people's work, the server is often down for days at a time, clients will lose access for no reason at all and not be able to login, we'll stop receiving ActiveCollab email notifications and tasks will show either for the wrong day or not at all. When we reach out to ActiveCollab, they more often than not have absolutely no solution and just say "they are working on it".

It really needs some updates and work, but is nice to use to streamline everything.

Pros

I like that it is one place that me and my coworkers can place our documents and communicate with clients.

Cons

It glitches often, sometimes does not attach documents or screenshots, can be laggy, and the timer glitches every week. It actually can make work go slower because of how many hoops we have to jump through sometimes.

Very bad.

Pros

It is very affordable. The basic functionality has what you need in a light PM software.

Cons

There are always at least three or four things malfunctioning in the software. Oftentimes they are no small issue, like uploading or downloading any attachments to/from messages, tasks etc. And yet when you escalate the issue to "customer service" you get nothing but a rotating group of bots telling you that they're working on it but don't have an estimated fix time. The issue may then continue for several weeks, fix itself, and then reappear again later. It's a neverending cycle.

Overall, I don't see many issues with AC and I like how we are all on the same page within my company.

Pros

I like the ability to see my to-do list for the day in once place.

Cons

I don't have the ability to personalize my to-do list as much as I'd like. I wish there were more "planner-like" options for the software, where I could drag and drop or see a different view or prioritize my tasks for the day.

Although we have to wrestle with ActiveCollab on a regular basis, it does allow us to stay organized between projects and client communication. Something we would be unable to do through email alone.

Pros

Working at an agency with 50+ people, where there are many moving parts and everyone wears a lot of hats, Active Collab allows us to stay organized and hold conversations in tasks, with or without clients. Tasks are easy to schedule, reschedule and conversate in.

Cons

Overall, these are the issues we experienced with ActiveCollab on a regular basis:

- The ActiveCollab timer erased logged time regularly
- Documents were unable to be uploaded to tasks from time to time, which halted communication on certain topics
- The customer service is very slow. If you're having an issue with the software, it takes weeks to resolve the issue
- Sometimes the software is so slow or won't open for an unreasonable amount of time, ultimately wasting time

Pretty poor.

Pros

Creating message threads is easy and so is generating reports.

Cons

The platform frequently experiences problems, which limits the ability to upload files. Their customer support is AWFUL. It can take four to six weeks to have, what appears to be a very simple problem resolves. Example: resetting a client's password because the platform won't allow the user to do it him/herself.

ActiveCollab is great, but it needs to be upgraded to a better working, more consistent software and management needs to improve. If these things are changed, we wouldn't be considering making the switch to something that actually works.

Pros

This software is great for client management. It allows (most of the time) for uploads to be shared, text to be formatted and linked, and for clients to easily log on. It would be a great software if it were managed better and if not for the MANY cons.

Cons

The software NEVER fully works. A feature is almost always out and has issues. Customer support is LAZY and unresponsive. They never solve an issue quickly, nicely, or professionally.

I think the email notifications are annoying but necessary when searching for completed tasks

Pros

Great to talk to clients/hide things that only team should see

Cons

Very hard to find tasks once completed, not always clear..

Pros

Simple user interface and great customer support.

Cons

I love ActiveCollab app. It's fast and easy to use - not much to dislike here.

Pros

It is an amazing tool to create, manage and assign tasks.

Cons

None that I can think of. It seems to have everything required.

Pros

The ease of use and project analytics is great for tracking companies with large employees

Cons

none, I think this project doesnt need to be improved on.

Pros

I like design, i think its clear and intuitive. They offer and focus on all basic stuff that you need for better project mngt.

Cons

Personally I dont like that they are to not-determined, its more focus on wide range of business.

In the two months I have been using it, it is fantastic.

Pros

Really enjoy using Active Collab, a fast and easy way to stay on top of a multitude of projects within a large team. Efficient use of time.

Cons

The only glitch that is frustrating is when files will not upload and we have to email files through, this can lead to someone forgetting to upload later and not be able to access the files related to the project or the task.

Pros

Easy to use. Simple and efficient. It was easy to learn as quite straightforward layout.

Cons

I don't care much for all the emails popping up everyday in my inbox. However, that might just be me not having change the settings. I will look into that.

It's neat for tasks and timelines.

Pros

You can build timelines and create a checklist of tasks.

Cons

Definitely not good for file storage because you can't find files again as there is no folder system. Conversations are hard to find again depending on how many tasks you have. Sometimes the changes you make to dates do not save.

Pros

It is easy to use.
It's also have great functionality

Cons

I think Features & Design are too simple

ActiveCollab is an excellent tool for managing projects. It is helping me to track my project progress.

Pros

Ease of managing tasks
Tracking Time
Activity log to analyze work flow
Availability across different platforms

Cons

There is a project progress bar on the right side of tasks. It is not given too much importance I think.
It should have given much importance like colored for different labels and placed on top of the tasks/on top of the project.
Colored labels are not available.
Selection of files based on date/month.