ADP Workforce Now

RATING:

4.4

(6435)

About ADP Workforce Now

ADP Workforce Solution is suited for businesses with more than 50 employees looking to streamline HR processes. ADP Workforce Now includes capabilities such as payroll processing and tax filing, performance management, compensation management, talent acquisition, time and labor management, benefits management, analytics, plus more. This fully integrated HR software is built on a single database, which automates data synchronization and helps human resource teams minimize manual administrative task procedures. ADP Workforce can integrate with other HR and business applications via the ADP Marketplace. Other HR management features include proactive compliance and regulatory alerts; external perspectives on making HR and business decisions with the help of ADP Benchmark...

ADP Workforce Now Pricing

Please contact ADP for pricing information Please contact ADP for full pricing information.

Free trial: 

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Free version: 

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ADP Workforce Now - Multi-device accessibility
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ADP Workforce Now Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4

Functionality

4.5

Most Helpful Reviews for ADP Workforce Now

1 - 5 of 6,394 Reviews

Erica

11 - 50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed February 2021

It has been amazing.

User Profile

Rashid

Verified reviewer

E-Learning, 201-500 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2021

ADP Work Force Now Review

I had a great experience using the software it gives a wholistic view of where your paycheck goes!

PROS

ADP Workforce now is an extremely user friendly software that enables clients to accurately keep track of their paychecks in digital form. The software keeps track of tax, deductions and retirement contributions and presents them in an easy to understand visual format. You are also able to change information related to your deductibles etc. from the online platform

CONS

Despite the great features it can be difficult to find what you are looking for in this software. Someone new to this software will feel somewhat overwhelmed by the many drop down menus presented on the home screen. This software is also one of the more pricey options available on the market.

Reasons for switching to ADP Workforce Now

We had some issues with tax forms using Paychex

User Profile

Yuri

Verified reviewer

Events Services, 2-10 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

Workforcenow for productivity

It helped us to deal with HR matters effectively so that we could see everything with detailed info.

PROS

Customization with it is incredible. Reporting features add more value to the software and as well increases the productivity. Pricing is quite reasonable. Mobile version does really well unlike its peers.

CONS

Customer service should be upgraded. The software could be better integrated other platforms. I would like to see changes immediately because sometimes I have sign out and sign in to see changes.

Reason for choosing ADP Workforce Now

It provides better recruiting and HR outsourcing services. Besides prices are highly reasonable for the paid plans.

Reasons for switching to ADP Workforce Now

It is more mobile accessible, PC dashboard is more user-friendly. Better human resource management.

John

Mechanical or Industrial Engineering, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2024

A User Friendly System

I would highly recommend ADP for any business that wants a good, organized system to help control and monitor their business and workflow.

PROS

We use ADP for a variety of reasons at our company. Whether its payroll, time management, clock ins/outs, PTO, job postings, etc. I love how its versatile for for many areas that is useful for your needs in a company. On top of that, its user friendly. Within 5-10 minutes most of our employees caught on to the process and how the system works!

CONS

I have been using ADP Workforce Now for several years now and once I learned the processes, I haven't come across any dislikes or imperfections in my line of work.

Marion

Construction, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed November 2018

Issues with Reporting and Customer Support

I would strongly urge any user to make sure they are OK with the reports available. Don't take for granted that they can develop any report you may need. Also, If you are use to a personal support experience and find that necessary for your company this is not the right move for you.

PROS

I like the employee experience through workforce now. I love that my employees can manage their employee files on their own. Adding benefits, changing tax forms, changing contact info. Signing off on policy documents. this is all great and the reason I picked ADP.

CONS

My biggest issues are items that didn't even occur to me to check into. Customer reporting is a waste. I have yet to create a report that meets my expectations. Something as common as 401K audit reporting (which should be standard) has fallen below our expectations. And something as simple as a scheduled monthly birth date and anniversary date report has been difficult. After investing several hours of my own time I've just given up. Most recently I've tried to create a summary report from time cards and something as simple as wrapping notes is not possible. I expected more from a company as widely used as ADP. Even our CPA commented on issues with EOY reports from other clients. Second issue is support. I was told I would have a dedicated support person to assist me if found I was not getting the needed attention from the support line. I emailed my dedicated support person within a few weeks because I was having a hard time resolving an issue. She promptly wrote me back stating she was no longer in that position, when I asked who was I received no response. I went back to my implementation specialist and she informed me that they no longer have that resource available to their clients. I was speaking to a third party and was told she had heard that about ADP from other clients. It sounded like they do this with all new clients. If that is true it's not cool at all! I've found support to be hit or miss. Making appointments has worked best for us, but not always.