All airfocus Reviews
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Najmuzzaman
Verified reviewer
Computer Software, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Makes Product Management non-overwhelming
Loving Airfocus. I love the simplicity of the tool and it is helping me do some focused product planning without worrying about too many bells and whistles. It is simple but still is flexible enough for me to add my own custom fields and play around with the scoring formula. I also love how the standard template setup is still good enough to get started and the backlog flows smoothly into the roadmap and the roadmap into the release plan. The integration with JIRA also makes this so end-to-end because now I can turn my roadmaps into action items for engineering easily and have reverse visibility in JIRA as well.
CONSI would have loved to share our roadmap publicly with our customers and get their feedback and feature requests here. Right now, this feature is missing.
Rémi
Banking, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2020
Good product to involve multiple stakeholders
I am very happy for having selected that product, which changed completely the prioritization approach in my company. I work with 20 countries (international product) and I was looking for a nice & intuitive tool that would help me collect the business value input from all of them. I can very easily build the "Roadmap" using the priority score calculated in the system, which makes it transparent to everyone.
PROS- Priority poker are easy to use and very powerful to make people involved in the priorization process - Item mngt is intuitive (with a very nice filtering capability, thanks for that!) - talking with the support team is easy and productive - new features are released frequently improving the overall experience
CONS- Paying a full "contributor" fee for inviting my local product users to organize one priority poker every 3 months is expensive...
Reason for choosing airfocus
much easier to use, more focused on what I was looking for.
Reasons for switching to airfocus
I needed to make sure everyone understood why feature 1 was developped before feature 2. Sharing a real time roadmap is not possible with excel files.
Yohnathan
Telecommunications, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
FUNCTIONALITY
3
Reviewed July 2020
Gets the job done
It is easy and straight forward to use. It will allow you to quickly create a board or roadmap without too many clicks.
CONSWhen is time to jump into details or dependencies, splitting task and follow all the details in the same board/roadmap it gets complicated.
Reason for choosing airfocus
Price
Yoann
Financial Services, 11-50 employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed June 2020
Such a complete product
The design is really user-friendly. Even if there are lots of features and information, we can easily find what we're looking for. I also really appreciated the chart view (which is my preferred feature) and the priority poker.
CONSI cannot manage to find a notification system, as we have the ability to comment and interact with people. Moreover, it would be great to have more dependencies options between tasks. Currently we just have the choice between "This item blocks..." and "This item is blocked by...". Could be cool to have dependencies like "Duplicates...", "Caused by...", "Fixes..." etc. Finally, I think that the scoring set-up is a little bit complex, because too complete. According to me, there are too many options. And the ability to set up the importance and weight of every notation would only be a powerful point if properly configured (which can be complicated at a first glance).
Reason for choosing airfocus
Because of the overall design and features, especially chart view and priority poker.
Reasons for switching to airfocus
Because I don't really like the overall design of this tool and I find it a bit inflexible. Moreover, I needed a Roadmap tool, and Jira's options don't match with my expectations.
Mike
Computer Software, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2020
A great help for prioritizing your development roadmap
Our overall experience has been a fairly good one. Our team was pretty excited to see the voting feature and the chart view. We thought it was helpful. Like I mentioned above, I believe it took me a little too much digging to figure out what to do after signing up.
PROSThe items and chart sections are my most frequently visited sections. I use the items view to see the prioritized list of projects and their scores and the chart view has been helpful to visualize and highlight the quick win projects. Your integration with Asana (and other project management platforms) is brilliant. It helped us get our data in quickly which helps our adoption rate of your product, and it helps us be efficient because we don't have to update information in multiple spots
CONSI think educating your customers could be improved. You may have a lot of helpful content, but it wasn't at the forefront of my onboarding experience. For our business we use ActiveCampaign for our email automations and we setup an "onboarding sequence" that gives our users a nugget of help each day for the first 7 days (during their trial) to educate them on how to setup their websites with us. Those emails have a video tutorial for each feature which seems to really help. We've learned that the more information the user inputs into our system, the more likely they are to continue using it, which reduces our churn greatly. It seems you have a great product but I would really like to understand it more so I get the value out of it.
Reason for choosing airfocus
It integrated with Asana and I liked the interface over many of the others.
Cristina
Financial Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Great product roadmap tool
I love how customizable everything is in AirFocus. You can build as many workspaces and views as you'd like that help you organize epics, ideas, feedback and initiatives. Really great tool for product roadmap socialization and prioritization.
CONSOnce you get it, you get it. However, some of the features are not as intuitive to figure out how they work or even their potential. I highly recommend scheduling time with the support representative to get set-up. After that initial setup time, you're good to go.
Łukasz
Verified reviewer
Marketing and Advertising, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Super handy tool with great support!
My experience with Airfocus has been highly positive. The platform's simplicity has improved our roadmap management and reduced the learning curve for our team. The transparency it provides has enhanced communication internally and externally, aiding collaboration and stakeholder alignment. The exceptional support from the Airfocus team has been instrumental in resolving queries promptly. While no tool is without minor challenges, Airfocus's benefits in terms of simplicity, efficient management, transparency, and reliable support have far outweighed any drawbacks, making it an indispensable asset to our project prioritization and management endeavors.
PROSAs a Product Director, I've found Airfocus to be a game-changer for our team's prioritization and roadmap planning. The priority scoring system has been incredibly impactful, helping us identify high-value tasks aligned with our strategic goals. The ability to create customizable roadmaps has enhanced our communication with both internal teams and stakeholders, showcasing our plans visually. Integration with Jira speed up our workflow. Collaboration features enabled easy feedback collection. Additionally, we have great support from our Customer Success Manager, who proactively helps us achieve success with Airfocus.
CONSLike every platform, Airfocus contains some limitations, but they are not very troublesome, and Support helps prepare the workaround if they occur.
Kai
Computer Software, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Airfocus is a completely customizable product with great customer support
Overwhelmed in the beginning because of the many different options and opportunities but received great support 24/7 with really skilled CSM. Also got our specific hierarchy problem solved which no other vendor could offer.
PROSYou can build so many individual workflows and customize it according to your needs
CONSLimitations of the mirror app, that you can not integrate if, then options for customized fields and that you can not customize the rules and calculation within one factor for the priority score.
Reason for choosing airfocus
The support
Mariana
Verified reviewer
Internet, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Amazing and beautiful project management and roadmapping tool
We do our complete marketing planning with airfocus. It's very easy and time efficient.
PROSI really love the visualized priority charts. Haven't seen something like this before. airfocus is easy to use and makes our planning simple.
CONSI have nothing bad to say. It could be a bit less time consuming to copy manually added items to another workspace. But I guess that is an edge case.
Kultida Yee
Verified reviewer
Internet
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2018
Awesome tool for marketing planning
airfocus is by far one of the most sophisticated prioritization solutions I've tried that is still easy to use. I also really like that you can share and discuss the projects with a remote team.
CONSIt'd be nice to have an undo button. So far I've not felt the need to use it, but I think it can be a useful feature to have.
Irma
Food & Beverages, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Great tool for product managers
In general I am satisfied with it. Looking forward to seeing more improvements from the team.
PROSI like that it gives option to create customized boards, ability to create customized tags for each board and also to create different ratings on each card per user value, financial benefit and also time for delivery. This helps me a lot when it comes to creating a priorities for next features to be delivered. I very much so like and use the preview of items that represent small wins and those that are to be dropped for now.
CONSI did not like that I experienced kind of distability. Occasionally it is not working or it stops work and I am changing browsers to make it work.
Reasons for switching to airfocus
This tool gave me more manipulation on the item level with fair price.
Ben
Legal Services, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
3
Reviewed March 2022
Product is maturing well
Positive experience, I would recommend to anyone for managing complex roadmaps/product strategies
PROSIt allows you to create different pre-set views of your roadmap and to create customised formulas for prioritisation. It allows you to create custom fields in order to categorise your roadmap. It also integrates natively with jira.
CONSStruggled to use the outcome based roadmap - but this is most likely a user error.
Kenneth
Computer Games, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2020
1 month in review
Pretty happy, AirFocus helped us reduce the time we have to invest in planning and grooming our roadmap. We're still deploying workspaces for Marketing and IT Operations, so will challenge the overall experience we had in creating the workspace for Product.
PROSHow easy it was to integrate to Jira and Trello and other existing tools. The priority poker feature to simplify scoring and prioritization. And the timeline management section.
CONSCan't have an item with two integrations (i.e. a Jira ticket and a Trello card) JQL queries don't work exactly as JIRA's. Most templates change in the values used for scoring, but not in suggesting structures or organizations. Can't filter or search by colors.
Reason for choosing airfocus
Integration, Atlassian add-ons rating, price, and overall perception of quality.
Anonymous
11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2019
Product Roadmapping with AirFocus
Overall we have really taken to AirFocus as a company and are using it across our organization's functions. The ease of use, nice UI, and ability to rank features is what makes it most impactful for us.
PROSI like how this software is simple to use for Product Roadmapping - my main use case as Chief Product Officer. One feature that really stands out for me with AirFocus is the ability to define a weighting scale and weight your features. The view that shows you most important to least important features is very helpful in making decisions on what to prioritize on your roadmap.
CONSI'd like to see more fine grained user controls (along with more user tracking of who makes what changes on the roadmap). There have been a few instances where other users changed my roadmap (we also use it for business/tech roadmapping) and it wasn't easy to tell what was changed.
Vendor Response
Thanks for the inspiring and helpful review. We're already working on a granular item history/change log. 100% understood that this is needed. All the best.
Replied April 2019
Christoph
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Great tool for prioritizing projects, ideas and product features. A must have for decision-makers!
Easy set up, you're good to go within minutes. Also love the Jira and Trello sync! Very helpful is the set of provided templates to get started. Visualization alternatives (chart, board and timeline view) are great. Great overall user experience and easy to use.
CONSI don't totally agree with the differentiation between user groups in terms of features: why shouldn't a single user need Jira and Trello integration?
Jason
Computer Software, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Great roadmap planning tool
Good product and quick responses on support questions. Very happy with the product.
PROSThe Trello integration and timeline features are most useful to me.
CONSThe board portion isn't something we use much, since we have Trello.
Guillem
Venture Capital & Private Equity, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Really good product for remote teams
We are using it to manage the development of our internal technology platform. It works really well to create a backlog of feature requests and ideas that we want to implement. We then prioritize them collaboratively and introduce them into our roadmap.
PROSVery useful for remote teams. The collaboration features are very useful. Very intuitive and easy to set up. UX/UI is very good. I really like the timeline view
CONSOne feature that is still missing: Public roadmaps with the option to upvote and downvote features
Eskil
Higher Education, 10,000+ employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
Efficient roadmaps with powerful views
Single input view which is easy to use, multiple views to analyze and make decisions. The easy to read views make it ready to keep stakeholders informed.
CONSThe webpages can be power consuming from time to time.
Reason for choosing airfocus
I found it positive to use during my trial period.
Lino
Internet, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
review of airfocus
It really helps with product strategy in a collaborative/remote setup. Love being able to create roadmap dependencies with drag n drop. Defending decisions and prioritizing your backlog is smooth. Being able to score features and pushing them to Trello is a major bonus.
CONSI'm being picky here, but their iPhone app could improve.
Reason for choosing airfocus
No other tool really came close.
Ben
Online Media, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2020
Has some good features
Overall it has some great features, but is a bit limiting with permissions and pricing.
PROSThe Gantt Chart is good, and a functionality that trello doesn't have. The 'Prioritisation Poker' feature was also good for feature prioritisation, and I liked the visual matrix of feature priorities by value and cost.
CONSThe Kanban board doesn't really do anything that trello doesn't do. I also didn't like how limited the features were unless you bought more licences, which is harder for a startup like us. The situation it left us with was using a trello kanban functionality as unless we paid more, people other than myself were view only. This was clunky because you had to manually push each change.
Stephen
Automotive, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2018
Overall, great tool. They've been responsive and helpful.
Easy of use. The prioritization tool is awesome. The interface is very intuitive. I really like seeing the roadmap with the score on it.
CONSThe chat support is sometimes not very quick to respond. There are a couple features that would make this product even better, like the ability to role multiple items up to a larger item.
John
Telecommunications, 11-50 employees
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed September 2019
Simple but effective
Was easy to setup and build a road map of existing products the team is working on
CONSMissing a few features we would like such as adding tasks to the road map items and creating dependencies
Guillermo
Hospital & Health Care, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2020
Good product but still need work on it
Is simple, and also very powerful to share information compared with other tools as product board or Asana (really close tools). Very interesting the possibility to prioritize using ICE framework.
PROSThe Priorization possibilities, the Asana integration and the Iframes possibilities to let to stakeholder to track.
CONSManual synchronization. Not Asana Due date synchronization , finished task in Asana are not considered. I think that Asana synchronization in general is a big advantage but you should still work on it to obtain maximum information from Asana tasks.
Reason for choosing airfocus
Because ICE framework and Iframes possibility to integrate the info with SharePoint
Anonymous
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Just perfect!
Better decision more quickly.
PROSEasy to use! Easy to implement! Simply a great way to make better decisions quickly! We use it all the time.
CONSJira integeration is a little tideous and lacks full integattion. We espeically would like to map epics and story points. Betterment is under development!
Nuno
Aviation & Aerospace, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed March 2022
Simple and Intuitive
Helped to prioritise different focused areas projects at organizacion level using the correct drivers. With more informed prioritization a better outcome starts to show.
PROSEasy to get started and intuitive learning
CONSWould like more time controlled relations