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Airtable vs SAP Customer Experience
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.4 / 5
3.8 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
4.4 / 5
4.2 / 5
Functionality
4.5 / 5
4.2 / 5
Last Review Written
March 24, 2025
March 7, 2025
Pros/Cons
Pros
- Customer service has been great, the blocks are getting there, and little things like the ability to color code based on different criteria is amazing.
- It’s user-friendly and intuitive, and it is great for organizing and visualizing data. It also has a lot of customization options and is great for collaboration.
- Customer service is incredible. They're help FAQs online are great, and if you reach out to talk with someone they are responsive with helpful info.
Cons
- My biggest complaint about Airtable is it's lack of functionality from an accounting perspective. Out of google sheets and excel I would say it is the worst product.
- Problem to log in, very limited app version, below expectations.
- If you jump in without a template to start from that's close to what you're looking for, Airtable can be intimidating to work with.
Pros
- Machine learning and intelligent automation help you engage and sell.it has so many options, customer interaction is seamless and the software is excellent for me.
- Great application, lay- out is very clear and usability of this software is very good. I really enjoy using this.
- It is best to know that this software is best to promote paperless documentation and the users being able to work on it while staying at home.
Cons
- Sometimes errors are a little vague and we are unable to determine the root cause.
- It was very hard to learn and most people are scared by it. I think because it reminds people of how old computer programs used to work, having to put in commands, etc.
- Tweaking or making new changes in a live system is both risky and difficult. If you are an expert in web interface and programming, it’s still easier.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
FrontRunners
2025
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
