Robohead is a very customizable system that can be adjusted to meet the needs of the team. We use the system to oversee all of the projects funneling through our internal creative agency, and it's simple for each account/project manager to customize the views to see only the items relevant to their daily work, but we can see the bigger picture of what our team is working on too. The customer service is excellent - I always receive timely assistance when I chat with the support team, and most of the time they can resolve the issue on the spot. In the event that they cannot quickly resolve the issue, I receive detailed follow-up when they do resolve it. Robohead also listens to their customers through the enhancement suggestions. The release webinars are valuable to learn about the updates and new features that are added.

There are a few pieces of browser functionality that don't work with RH. Currently there's not a way to duplicate a tab in the browser and get to the same place in RH (this would be useful when cross-referencing job details and reviews, for example) and the "back" button doesn't work either. Neither are deal-breakers, just would be nice to have. It would be nice for account/project managers to be able to organize the "My Work" view for project team members (when multiple tasks for different projects are due on the same day, sometimes there is a certain order that things should be worked on, and that has to be manually communicated instead of something we can organize in the system).

Overall it has been a positive experience. We tried other project management products and ultimately chose RH. It is keeping us on task and organized

Review tools. Notes, tasks and flexibility. Chat with RH to get quick solutions to challenges

Inability to control the type of emails received by reviewers/contacts.

Robohead makes me want to chuck my computer out of the window.

Almost nothing except for the review functionality.

Nothing is user friendly, shifting tasks makes no sense and my team and I constantly have to go in and manually adjust things. Glitchy and finicky. We have had three meetings in two months to go over how to use this software and every time something goes wrong during the demo. THREE meetings with all the same people because literally everyone has something go wrong when they submit a project.

RoboHead helps our teams stay on track, manage campaigns and projects.

The scheduling, communication and reporting are critical for our business. Tracking projects from beginning to completion keeping all communications and details is critical.

Some features that would be nice to incorporate would be when team members enter a due date in a schedule, it is not able to be changed. Instead, the due date stays and if the date needs to be modified, an alternative date would be able to be put in.

Robohead has been vital in realizing project management efficiencies in our Marketing Department workflow.

Robohead allows me to measure my creative team's work load/availability at a daily, weekly and monthly level which is crucial for planning resources and forecasting project work load. Also, the project templates are invaluable for standardizing repeating projects and automating the setup process.

Some add on features like the review tool are amazing, but don't integrate directly with the platform because they are not part of the standard functionality. For instance, the review tool doesn't automate directly with the task feature.