All Assembla Reviews

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Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2018

Great Project Management tool for Software Development

Very positive on Assembla. We have used Assembla for 5+ years. The new enhancements are great. Really appreciate how Assembla listens to their clients feedback and takes action(s) on their recommendations.

PROS

We like Assembla for it's collaboration amongst our team members spread all over the world. It provides real time metrics for our developers. We have had several other firms attempt to lure us away from Assembla.

CONS

The development team likes the ability to set up quick Sprints, allocate team members to specific tasks, and have all documents contained in one centralized system.

Jared

Computer Software, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed February 2021

When GitHub issues just don't work

Overall our experience with Assembla has been positive and it is indispensable to our workflow. While it would be possible to replace it with another product, it would not be without the pain of changing how we work to accommodate the tool.

PROS

Ticketing is critical to our process for managing software project. Assembla has a great list view that allow us to have custom fields for each project. This allows us to create views into projects that sort and filter tickets by criteria meaningful to our stakeholders. Additionally tickets have good support for relationships and some hierarchy. This is in contrast to GitHub or GitLab issues, which offer limited support for sorting and filtering and require a tedious management of tags for everything not provided by default (which isn't much) A project with any serious complexity should consider using Assembla for ticket management.

CONS

The wiki syntax for tickets is non-standard and clunky. Developers use Markdown for every other tool that requires them to write prose. The lack of support for Markdown seems like a fairly large oversight. This becomes especially egregious when developers refuse to learn yet another syntax and just paste markdown into tickets despite the lack of support. Who can blame them. A more minor point is that the various features lack a coherent design language and level of quality. The UI/UX can be fairly different between modules, almost like they were written by different teams or at different eras of web development history. Also the level of quality varies wildly. You will find that some modules are rife with bugs and interface quirks while others operate bug free using modern interface idioms. Overall this makes the product seem lower quality than something more polished like GitHub, despite having a solid core of features needed for real project management.

Reason for choosing Assembla

The realtime list. Other products just don't have this same amount of flexibility. This becomes especially obvious when you have accumulated hundreds of tickets over a decade of use.

Michael

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed November 2023

HORRIBLE user experience!

HORRIBLE CANNOT RECOMMEND I did not even get AN EMAIL just to ACKNOWLEDGE I had reached out to them for help (and presumably someone will eventually get around to responding in this "chat")

PROS

I... suppose I could paste a public ssh key (and it seems to work)

CONS

CANNOT EVEN CHECKOUT ANY REPOSITORIES - not with ssh and NOT with username and password! apparently User Management is a complete PAIN to use with these guys oh and the "chat" says someone will response WITHIN A FEW HOURS

Reasons for switching to Assembla

company policy - for some reason using them is non-negotiable

Vendor Response

We are very sorry to hear about the challenges you have faced while using Assembla. We would like to clarify that checking out repositories is a core component of our platform and can be done without any issues. Our support team has found that, in most cases, this problem occurs due to incorrect username and password combinations. Please make sure to type up your password and avoid copy/pasting, as this sometimes can introduce other characters inadvertently. Additionally, if you log in with SSO or MFA, normal passwords won't work and you'll need to create an SSH key and add t o your Assembla profile. But we'll be happy to look into this issue more closely. We're actively searching for your support ticket, and to help us locate it more efficiently, please send us an email at support@assembla.com. We appreciate your understanding and look forward to resolving any issues.

Replied November 2023

Andrzej

Computer Software, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed February 2021

Kanban driven but needs improvements

PROS

Kanban board is one of the most advanced features from the market, it's quite clear and nicely designed. Sometimes drag n drop were rigged but lately i think it got fixed. Github integration should be in price not in higher tier as it's quite used. Wiki pages could be extendend.

CONS

I don't like that there is no emergency line as it should be in Kanban theory. I can't customise priorities Whole board view is horizontal driven i can't do a tree structure and see it from top down. Which is difficult if we need to monitor and organize more then 1 milestone or topics on one board. I can't have a view with 3-4 boards on its , we have 3 or 4 boards per project in a team, and as a team we should have a view which merges all 3-4 boards and allows to plan and organize tasks with the 4 different projects. Excel / google sheets export could be nice - sometimes for overall planning the cards are too heavy and there is too much colors, excel is quite tabular, and with my client we are often using excel beacuse its better for fast and simple view - this could be major enhancemnt to prepare simple view, which would give overall ticket status in form of table with columns

Ashish

Computer Software, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Managing & Controlling the Code is So Easy with Assembla

It's one of the application which we use for our work has no downtime. Any query raised, is answered in kind of no time.

PROS

Easy to use. Application has very intuitive interface. Fast Speed Reasonable Price Awesome Support

CONS

1. Though, the User Interface is interactive, but, if some change reports are introduced, should be helpful.

Reason for choosing Assembla

Cost Effectiveness and Earlier Trust

User Profile

Steffano

Verified reviewer

Entertainment, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2021

honest opinion

Even with its flaws it's a good option over git and svn, it has a nice webapp to help you keep track of the project and source files.

PROS

It seems very secure, and I love the fact that you can see which files others have checked out, that's huge thing when working with a big team.

CONS

It's super slow when you need to revert files or when you added 2k files to a submit queue and you decide not to move forward with the submit. That will take a lot of time and it's really annoying. One last thing is that is a pain in the ass for new users especially for artists to setup perforce, perforce should have automated tools to setup your workspace, like a wizard to ask you about the basics. Having to open the command to type manual commands is not intuitive.

Reasons for switching to Assembla

Wanted to try something new that would maybe be better than the old solutions

José Paulo

Information Technology and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2016

Excelent Platform

Assembla is a great platform that helps me on software development. I reached Assembla when I was looking for a reliable SVN server. Besides that, Assembla provides lots of tools that turns easier manage our software projects. My team is very happy using Assembla

PROS

Easy to use.

Vendor Response

Hi José Paulo, Thank you for your review! We're glad Assembla was able to help you with your team. We'd love to send you a shirt! Email support@assembla.com with your address and size and we'll send one over. Thanks again! The Assembla Team

Replied June 2017

User Profile

Hendra

Verified reviewer

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2018

I started using Assembla two years ago for 18 months daily

I can get information about my task, my priority, sprint, estimated, change, acceptance criteria

PROS

It provides what needed functionalities for collaboration. Like mentioning, notification, workflow, repositories, recent activities. Especially the recent activities, that was the first to go when I opened Assembla. I could find who mentioned me, what card I was following, etc.

CONS

This tool is great for a big team that needs everything in one package. Although it comes with reasonable price, it is still expensive, not my choice for small / starter team.

Guy

Real Estate, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2016

Simple, Intuitive, and Collaborative

An incredible tool for our software development. Simple to use and a great collaborative tool. I highly recommend this as a great PM tool.

PROS

Simple to use and a great collaborative tool for our global employees.

CONS

Nothing

Vendor Response

Hi Guy, Thank you for your review! We're glad Assembla was able to help you with your team. We'd love to send you a shirt! Email support@assembla.com with your address and size and we'll send one over. Thanks again! The Assembla Team

Replied June 2017

Anonymous

11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed December 2018

Good tool for project management

This is a good tool for smaller teams, but I would like if they didn't raise their prices so much.

PROS

I like how you get all your tasks and your code repo in one place. Also, Assemble makes it easy to communicate with your team members with in-built mentions and there ability to reference other tasks or code commits. I also really like preview option before you post your comment.

CONS

I don't like that they've changed their pricing model. We needed to add 1 additional team member, and we needed to switch to much more expensive model.

Joe

Broadcast Media, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed August 2021

Used to be great, then they got greedy

I used to be a passionate fan. But they turned greedy and evil, so now I am left with nothing but bitterness.

PROS

Assembla is the best project management system I've ever used (and I've used quite a few). Everything integrates so nicely: svn, tickets, wiki, etc. Easy to use and provides everything I need, without getting in my way or wasting my time.

CONS

They got greedy a couple years ago and raised their rates to exorbitant levels. I have been forced to look elsewhere for my PM needs.

Reason for choosing Assembla

At the time, they weren't greedy and evil, so I could choose based soley on features and usability.

Reasons for switching to Assembla

They weren't greedy and evil then. Now ask me why I switched AWAY from Assembla.

Aaron

Computer Software, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2016

Overall Awesome Product

We use Assembla for all our source control needs for multiple projects The markdown syntax for the WIKI is super useful Love the File storage interface Overall this its a well thought of product with good support and really good up time.

PROS

Good SVN Support for Source Code Clean Interface WIKI File Storage Up Time

CONS

Not faced any recently, so NONE!

Vendor Response

Hi Aaron, Thank you for your review! We're glad Assembla was able to help you with your team. We'd love to send you a shirt! Email support@assembla.com with your address and size and we'll send one over. Thanks again! The Assembla Team

Replied June 2017

Alperen

Computer Software, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed February 2021

Nice and smooth running product

PROS

It is important for us to track cardwall on each milestone that we aim. In that regard, viewing/drag&drop on the cardwall is the most used part in this product.

CONS

I miss the ticket templates in this product as I prefer to have the option to create a ticket template and don't have to write the same stuff over and over again. Our colleague sent a request I assume 2 years ago but still that feature is not there to use.

Moti

Computer Software, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed November 2021

Could be better

PROS

The website is easy to use.

CONS

I have lack of basic features that I have in all your competitives. Im working with git source code. I don't have: - Delete branch from manually from website. - Disable merge button if no reviewer accept the code. - Set number of minimum reviewers

Reason for choosing Assembla

Because I was here before

James

Non-Profit Organization Management, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2016

Much better than other Project management tools

The Best ticketing system that I have ever used. Sleek design, easy to understand. Assignments and priority are easy to adjust. Drag and drop cardwall

PROS

Awesome tool that helps me communicate with developers.

Vendor Response

Hi James, Thank you for your review! We're glad Assembla was able to help you with your team. We'd love to send you a shirt! Email support@assembla.com with your address and size and we'll send one over. Thanks again! The Assembla Team

Replied June 2017

Ash

Marketing and Advertising, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2016

Easy to use

In my experience, Assembla is a very easy application to use. I like how you can organize your ticket view to however you want to experience the app. I usually filter it so it only shows tickets assigned to myself so I don't get lost in other people's information. Overall, I would definitely recommend Assembla to someone looking for a productivity tool for the workplace.

PROS

Organization of ticket view, ability to share information with colleagues, and ease of use.

CONS

I wish it had a multiple image upload rather than having to drag the image into the comment box.

Vendor Response

Hi Ash, Thank you for your review! We're glad Assembla was able to help you with your team. We'd love to send you a shirt! Email support@assembla.com with your address and size and we'll send one over. Thanks again! The Assembla Team

Replied June 2017

Heather

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2017

Easy to use for a business user

PROS

I am not a technical person, but I am easily able to log issues and track them through to completion with our technical team.

CONS

I initially struggled with how to add custom fields and add to the dropdown values, but I was able to figure that out after spending some time looking.

Vendor Response

Hi Heather, Thank you for your review! We're glad Assembla was able to help you with your team. We'd love to send you a shirt! Email support@assembla.com with your address and size and we'll send one over. Thanks again! The Assembla Team

Replied June 2017

Elizabeth

Government Administration, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed February 2021

Assembla makes it easy

PROS

Easy to track progress of assigned work, I was able to track work, provide comments in the tracking tool instead of using email.

CONS

There is a cost for each user, which limited the number the roles that were provided access to this tool

Alex

Computer Games, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed September 2022

Some issues to begin with but now a solid choice

We were initially assigned the wrong port when setting up our perforce server. Support took over 12 hours to rectify it. Maybe it's because we were on the free trial but still you need to make sure people trying the product are well looked after so they stay

PROS

It just works. Have had no down time that I'm aware of. Integration was simple

CONS

Simplicity. very little configuration required. Uptime and stability appears to be very good

Reason for choosing Assembla

Ease of use

Ashok

Computer Software, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2021

Review from QA Perspective

Very Good Experience

PROS

->Issue Tracking ->Filters ->Custom Fields ->Activity Stream

CONS

Integration to other Software, assembla not providing us the export file in the required formats

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

FUNCTIONALITY

5

Reviewed September 2018

Good tool for very small teams

PROS

Rich features Easy to use Easy learning curve

CONS

The pricing is too aggressive. It's great for start, but if your team is getting larger, the raise in price is too big.

Alena

Medical Practice, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed February 2021

Not bad, not good

PROS

I am QA and I like: - file attachment in the tickets; - possibility to update an existed ticket;

CONS

- I don't like the design of UI: non-changeable columns size, font, colors. - It's not possible to create testcases and test runs.

Govinda

Information Technology and Services, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Best Software in all terms.

Task management and scheduling is the best feature that helps in my work to grow daily.

PROS

All features like Task management, Integrated development environment, Task Schedule are the best in assemble and it makes daily work more comfortable doing.

CONS

No cons to this software. Everything is best.

Anuradha

Computer Software, 11-50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed March 2021

Great all in one tool!

I loved the tool, and sort of accepted it's ways of doing things

PROS

tickets, wiki, codebase management everything under one platform and ease of integration with other platforms like slack and outlook etc

CONS

ticket hierarchy visibility, managing EPICS- STORIES and TASKS is very complecated as there is so clear segregation directly available.

Markku

Telecommunications, 10,000+ employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

3

EASE OF USE

3

FUNCTIONALITY

2

Reviewed February 2021

Well working platform as an issue tracker

Quite ok, gets the job done.

PROS

Using mainly for reporting tickets. Pretty ok interface for that purpose. Automatic notifications about ticket updated in browser tab's is pretty cool and handy feature.

CONS

, however search results provides too much low quality hits - result filtering could be better. Drag and drop support for images and attachments would be nice, pasting clipped screenshots even better.

Showing 1 - 25 of 97 Reviews