--- title: "Jira Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Jira. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Jira is a good fit for you!" source_url: "https://www.softwareadvice.com/project-management/atlassian-jira-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [IT Project Management Software](https://www.softwareadvice.com/project-management/it-comparison/) / [Jira](https://www.softwareadvice.com/project-management/atlassian-jira-profile/) / Jira Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/project-management/atlassian-jira-profile/) Reviews [Alternatives](https://www.softwareadvice.com/project-management/atlassian-jira-profile/alternatives/) # Jira User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 15,767 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.2/5 - Value for money: 4.3/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 8,724 reviews (55%) - 4 stars: 5,682 reviews (36%) - 3 stars: 1,145 reviews (7%) - 2 stars: 149 reviews (1%) - 1 star: 67 reviews (0%) ### Most mentioned pros - It made sprint planning, task tracking, and cross-team collaboration much easier, helping us deliver platform enhancements and integrations on schedule. - Its reporting capabilities and customizable workflows help improve visibility and coordination across teams, making it an effective solution for managing software development projects. - The dashboards and reporting features provide clear visibility into project progress, making it easier for managers and team members to stay aligned. Although the initial setup requires some time and understanding, the platform becomes highly effective once everything is configured. ### Most mentioned cons - I find the interface particularly bloated, austere, and sometimes discouraging for team members who are not part of the technical department. If the tool is poorly configured by the administrator, it can turn into a true bureaucratic nightmare where you spend more time updating tickets than producing actual value. - Some teams create too many workflows and ticket types so there are too many custom fields that make simple tasks more complicated than needed. - Performance degrades with heavy customization – Add too many custom fields, scripts, or dashboards, and page loads crawl. ## Jira customer reviews Showing reviews 1-25 of 15,767 (page 1). ### A Powerful tool - Overall rating: 5/5 - Reviewer: Sneha S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: 3-5 years · weekly - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered Jira helps solve challenges related to task management, project tracking and team collaboration. It keeps all tasks organized, improves visibility into project progress, helps manage deadlines and makes it easier #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Jira makes it easy to manage tasks, track project progress, collaborate with team members and organize work efficiently. I particularly like its customizable workflows, clear task and interface #### Cons Jira can sometimes feel complicated for new users and navigating through multiple settings and features takes time. The interface could be more intuitive and some advanced configurations require additional effort --- ### User-Friendly Project Tracking with Real-Time Updates - Overall rating: 5/5 - Reviewer: Erika S. - Verified reviewer: Yes - Company size: 1001-5000 employees - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered I use Jira to manage tickets for SAP and Hyperion data and financial changes and issues, and track progress toward cleanup across multiple projects. Real-time updates on status, assignees, and target dates keep us on track, while email updates keep our team on the same page between meetings. #### Pros I use Jira to manage tickets and track multiple projects, including statuses, progress, assignments, and target end dates, which helps keep our team on track. I find it pretty user friendly, and I like getting real-time updates by email instead of having to log in to the portal. They keep our team up to date and on the same page between meetings. #### Cons Sometimes logging in to Jira is slow, though it may be a server issue. --- ### Live Dashboards Keep Projects on Track, Despite Clutter and Slowdowns - Overall rating: 4/5 - Reviewer: Ali J. - Company size: 2-10 employees - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered Before Jira, project status was scattered across messages and spreadsheets, and I was always chasing people for updates. Jira’s dashboards put it all in one place, so I can check where a project stands without asking around. #### Pros I use Jira’s dashboards to keep track of project status. They put the status in one place, so I can check where a project stands without asking around. The dashboards update live, so I don’t have to keep updating spreadsheets by hand. The gadgets and charts are easy to read, and I can filter by project, person, or status to quickly see what I need. I also found the initial setup very easy. #### Cons Jira’s dashboards can be slow to load when there’s a lot of data. It takes too many clicks to get where I want, and some views feel cluttered. The numbers are only as good as the tickets behind them, so if people leave stale tickets open, the dashboard shows wrong numbers. --- ### Organized Bug Tracking, but a Cluttered Interface - Overall rating: 5/5 - Reviewer: Awais J. - Company size: 11-50 employees - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered I use Jira to keep bugs in one place instead of having them get lost in chat, email, or spreadsheets. #### Pros I like that my team can keep bugs in one place, log them as issues, assign them, and follow them through to resolution. It’s easy to search and filter for a specific bug. Getting started was straightforward: we used the bug-tracking template and were logging issues the same day, and the defaults were good enough to start with. #### Cons Jira has too many fields and options, which makes it look cluttered. I’d like the issue view to show only the fields my team uses by default, with everything else under a “more” section. I’d also like to hide panels and fields myself without needing an admin to change the configuration. A simpler create-issue form with just the essentials would save time, and fine-tuning the workflow and fields took a little longer. --- ### Jira: A Great Tool for Managing Projects - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: 3-5 years · daily - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Jira has been positive. It helps my team stay organized and see what everyone is working on. The board makes it easy to track tasks from start to finish, and the reports show our progress clearly. There was a small learning curve at the beginning, but it got easier with time. Now Jira is a normal part of our daily work, and I would recommend it to teams that want clear structure. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Jira is a project management tool that helps teams plan and track their work. My favorite part is the board, where every task is easy to see and move from "To Do" to "Done." The workflows are customizable, so Jira matches how my team really works. It has strong tools for agile teams, including sprints, backlogs, and burndown charts. Search is powerful, so I can find exactly the tasks I need. The reports show progress clearly, which helps with decisions. Jira also connects with Slack, GitHub, and Confluence, so our work stays in one flow. Overall, it is a great choice for teams that want structure and clear tracking. #### Cons Jira takes a little time to learn, and new users may feel lost at first. There are many settings, which can feel like too much for a small team. Some screens have a lot of buttons and menus, so it can be hard to find things quickly. Creating a new project or workflow can take more steps than it should. These are small things, and they do not stop me from using Jira every day. --- ### Seamless MCP Integration with Claude Makes Ticketing Effortless - Overall rating: 5/5 - Reviewer: Riza F. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered Organize different sections of work and manage tickets. As a tech writer, the product issues I came across is easily raised using MCP integration. 100+ tickets created in 2-3 weeks with just a prompt. #### Ratings breakdown - Ease of use: 5/5 #### Pros MCP integration with Claude and other tools, which helps raise tickets without any hassle. #### Cons nothing encountered so far! all good imo --- ### Our villa handover list stopped slipping through cracks. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Honestly, I expected to hate it. It took a couple of weeks for the team to stop pushing back, but after that, nobody wanted to go back to the old way. For our team of eleven juggling thirty-odd villas, the cost is nothing compared to the stress of missing a single handover date. Plus, support actually got back to me on a permissions question within a day. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We lost a closing because nobody logged the pool inspection follow-up. That was the week I stopped arguing about it. Every villa listing has its own board now, covering everything from the first viewing to the final snagging. Now our ops lead can see exactly where a deal sits without having to ping me. All the comments stay attached to the unit, instead of getting buried in someone’s inbox. #### Cons Honestly, it was built for developers, and some of the language still shows that. My newer agents kept asking what a "sprint" was, for instance. There's also no invoicing side to the platform, so deposit receipts and commission payments still have to live in our accounting system. It means I'm always running two tabs open during handover week. --- ### Powerful, flexible, and occasionally exhausting - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. - For a small team running a simple project, it’s probably overkill. Something lighter, like Trello would probably be more useful and easier to handle - My biggest advice: keep it simple. Pick one person to own the configuration, resist adding fields "just in case", and clean up old workflows every so often #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros - Every ticket has an owner, a status, and a history, so I can always see who touched what and when - Sprint planning: dragging tickets around the backlog, estimating, and starting a sprint takes a few minutes once everything is set up - It connects with pretty much everything we use: GitHub, Slack, Confluence. Seeing commits and pull requests linked right on the ticket saves a lot of hunting - You can customize almost everything: workflows, fields, issue types, screens. Our support team and our dev team use completely different setups in the same instance, and it works #### Cons - The learning curve is real. It usually takes a week or two to get used to the environment - It can feel slow, especially on big boards with lots of tickets. Some pages take long enough that I’ve caught myself switching tabs while they load - The interface is busy. There are a lot of buttons, menus, and panels, and finding a specific setting sometimes turns into a small scavenger hunt - It’s easy to over-process. Teams can spend more time updating tickets than doing the actual work if nobody pushes back on adding steps --- ### Clear Ownership and Organized Launches with Jira, Plus a Helpful Rovo AI Agent - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: 5+ years · daily - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered • Targeted Communication: Centralises updates directly within specific stories or bugs, ensuring clear, granular alignment without messy email chains. • Streamlined Tracking: Simplifies monitoring feature development and defining team responsibilities so everyone knows exactly who owns what. • Predictable Planning: Provides the structure needed to plan and estimate engineering efforts more effectively, leading to realistic deadlines and reliable sprint deliveries. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros • The "Who is Doing What?" Problem: It eliminates team confusion by assigning clear ownership to tasks and mapping out progress on visual Kanban and Scrum boards. • Disorganized Product Launches: It structures chaotic projects by breaking down large goals into Epics, Stories, and Tasks, allowing software teams to plan sprints and track deadlines accurately. • Siloed Tools & Inefficiencies: It replaces messy email chains and spreadsheets by centralizing updates and integrating directly with tools like GitHub, Slack, and Confluence. Rovo, the AI agent, is helping me a lot while searching for information and when I do not have enough time to come up with search filters or JQL. #### Cons When someone edits a Jira description, the history log displays the entire old description next to the entire new description, instead of highlighting just the specific text that changed. This layout makes it difficult to quickly spot the actual modifications. --- ### A Powerful Project Management Tool for Agile Teams - Overall rating: 4/5 - Reviewer: Bhawani p. - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Jira is a powerful project management and issue-tracking tool, particularly for agile software development teams. It helps organise tasks, track development progress, manage bugs, and improve visibility across projects. Its flexibility and integration capabilities make it suitable for managing complex workflows and coordinating team activities. Although there is a learning curve, Jira can be an effective solution for teams looking to improve project organisation and collaboration. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Jira is one of the best solutions for organising projects and issues in an efficient way. In particular, I appreciate its agile project management tools such as Scrum and Kanban boards, which help to schedule sprints and plan activities. Also, the fact that Jira allows users to assign tasks and set deadlines, as well as monitor bugs and create custom workflows, makes it suitable for software development teams. #### Cons JIRA might prove complex for users who just started using the application due to the presence of so many features and customization options. Users will have to take some extra time setting up their workflows and permissions in projects. Moreover, some more complex features might overwhelm users. --- ### data analyst - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Computer Software - Company size: Self-Employed Jira is beneficial for task tracking and project management, providing a flexible approach to organizing work. Nevertheless, the overwhelming interface and the need for a better onboarding guide can pose challenges for new users. Full review available after login on Software Advice --- ### Senior Project Manager - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Information Technology and Services - Company size: 11-50 employees The onboarding experience is supported by comprehensive documentation and community forums, which provide quick solutions to setup issues. The automation features are particularly beneficial, saving the team several hours each week on manual updates. Full review available after login on Software Advice --- ### System Analyst - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Information Technology and Services - Company size: 11-50 employees Jira provides a centralized platform that enhances accountability and transparency across teams, making it easier to manage workloads and track progress. The learning curve can be steep for new users, particularly when customizing workflows and managing permissions. Full review available after login on Software Advice --- ### IT Head - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees In daily IT Helpdesk operations, Jira enhances collaboration and accountability while simplifying the management of support tickets. Users may struggle with advanced reporting and dashboard customization, which often requires technical expertise. Full review available after login on Software Advice --- ### Second Line Support - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Information Technology and Services - Company size: 51-200 employees The reviewer finds Jira to be the best tool for task tracking, emphasizing its ability to keep tasks organized and visible. They report no complaints about the platform. Full review available after login on Software Advice --- ### Associate Software Engineer - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Architecture & Planning - Company size: 2-10 employees Jira has proven to be an essential tool for tracking tasks accurately in my workflow. One area for improvement is restricting task deletion to users with admin permissions. Full review available after login on Software Advice --- ### Senior Manager - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Financial Services - Company size: 501-1000 employees The software is particularly beneficial for users focused on writing and organizing tasks related to stories and spikes. One downside mentioned is the lack of AI integrations, which could enhance its capabilities. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 501-1000 employees The reviewer appreciates the ease of setting up Jira for ticket management. They find it particularly useful for addressing technical-related issues. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 1001-5000 employees The reviewer appreciates Jira's straightforward cloud-based nature and effective support during setup, which aids in learning the tool. While it offers a good user interface for managing tasks and projects, understanding its full capabilities is essential for effective use. Full review available after login on Software Advice --- ### Human Resources Business Partner - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Higher Education - Company size: Self-Employed Jira supports effective task assignment and progress tracking, which aids in maintaining team organization. Nonetheless, new users might struggle with its complexity and the need to learn its various features. Full review available after login on Software Advice --- ### Marketing Project Manager – Brand Experience - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 51-200 employees The software is particularly useful for organizing tasks and projects, contributing to better time management. Users might encounter a limitation with the number of sub-task layers available. Full review available after login on Software Advice --- ### AML and Compliance Team Lead - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Banking - Company size: 51-200 employees The tool is beneficial for managing complex tasks and improving team collaboration. It does require time for new users to fully grasp its capabilities, and some have reported delays and upload failures. Full review available after login on Software Advice --- ### Lead - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Computer Games - Company size: 51-200 employees The ability to track tasks and bugs in one platform with detailed histories makes Jira a powerful tool for project management. Yet, the overwhelming number of options can be challenging for users just starting out. Full review available after login on Software Advice --- ### Associate Manager - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Automotive - Company size: 1001-5000 employees The AI's ticket organization feature significantly aids in managing project issues and onboarding new team members. Nonetheless, the confusing user interface and project linking can hinder the overall experience. Full review available after login on Software Advice --- ### Frontend Web Developer - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Computer Software - Company size: 2-10 employees The visibility provided by Jira helps teams stay aligned and manage workflows efficiently. Yet, the steep learning curve and complexity of the interface can hinder new team members from quickly adapting. Full review available after login on Software Advice ---