# icon

> Reviews of Jira. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Jira is a good fit for you!

Source: https://www.softwareadvice.com/project-management/atlassian-jira-profile/reviews

---

1 million+ businesses helped. Get advice

Get Free Advice

[Home](https://www.softwareadvice.com/)

/

[IT Project Management Software](https://www.softwareadvice.com/project-management/it-comparison/)

/

[Jira](https://www.softwareadvice.com/project-management/atlassian-jira-profile/)

/

Jira Reviews

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

[Overview](https://www.softwareadvice.com/project-management/atlassian-jira-profile/)

Reviews

[Alternatives](https://www.softwareadvice.com/project-management/atlassian-jira-profile/alternatives/)

# Jira Reviews

## Reviews Summary

## Overall Rating

4.4

* * *

## Ratings Breakdown

5

(8,524)

4

(5,532)

3

(1,134)

2

(147)

1

(67)

## Secondary Ratings

Ease-of-use

4.1

Customer Support

4.2

Value for money

4.3

Functionality

4.4

* * *

### Pros

"It has assisted me in setting up the visa cases and internal tasks, providing them better visibility in collaboration with partners and monitoring the progress of several applications."

"Task management is one of its strongest points since it allows clear assignment, tracking, and prioritization of work, which reduces confusion about responsibilities."

"It’s a powerful tool for managing work and keeping teams aligned, especially on larger or more complex projects. While it can feel heavy and overly detailed at times, once you get used to it, it does a good job of bringing structure, visibility, and accountability to day-to-day work."

### Cons

"I find the interface particularly bloated, austere, and sometimes discouraging for team members who are not part of the technical department. If the tool is poorly configured by the administrator, it can turn into a true bureaucratic nightmare where you spend more time updating tickets than producing actual value."

"Some teams create too many workflows and ticket types so there are too many custom fields that make simple tasks more complicated than needed."

"Another downside is that pricing can become expensive as the team grows or when additional features and add ons are required. While the core tool is strong, some useful capabilities are locked behind paid plans or extra integrations."

Fast-track your software evaluation

Speak with an IT Project Management software advisor for a free 15-min consultation

Filters

Filter Reviews

[](#product-catalog)

Company Size

-   Self-Employed
    
-   2-10
    
-   11-50
    
-   51-200
    
-   201-500
    
-   501-1,000
    
-   1,001-5,000
    
-   5,001-10,000
    
-   10,000+
    

Time Used

-   Free Trial
    
-   Less than 6 months
    
-   Less than 12 months
    
-   Less than 2 years
    
-   More than 2 years
    

User Rating

-   1 star
    
-   2 stars
    
-   3 stars
    
-   4 stars
    
-   5 stars
    

[Clear](#product-catalog)[Show Results](#)

15404 results

Sort by

Jira Reviews, Pros and Cons - 2026 Software Advice