---
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description: "Reviews of Jira. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Jira is a good fit for you!"
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---

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Jira Reviews

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# Jira User Reviews

## Reviews Summary

## Overall Rating

4.4

* * *

## Ratings Breakdown

5

(8,548)

4

(5,541)

3

(1,134)

2

(147)

1

(67)

## Secondary Ratings

Ease-of-use

4.1

Customer Support

4.2

Value for money

4.3

Functionality

4.4

* * *

### Pros

"It made sprint planning, task tracking, and cross-team collaboration much easier, helping us deliver platform enhancements and integrations on schedule."

"Its reporting capabilities and customizable workflows help improve visibility and coordination across teams, making it an effective solution for managing software development projects."

"Task management is one of its strongest points since it allows clear assignment, tracking, and prioritization of work, which reduces confusion about responsibilities."

### Cons

"I find the interface particularly bloated, austere, and sometimes discouraging for team members who are not part of the technical department. If the tool is poorly configured by the administrator, it can turn into a true bureaucratic nightmare where you spend more time updating tickets than producing actual value."

"Some teams create too many workflows and ticket types so there are too many custom fields that make simple tasks more complicated than needed."

"Another downside is that pricing can become expensive as the team grows or when additional features and add ons are required. While the core tool is strong, some useful capabilities are locked behind paid plans or extra integrations."

* * *

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Jira Reviews, Pros and Cons - 2026 Software Advice