Jira

Issuetrak

Add to compare

Ratings & Reviews

Overall Rating

4.35 / 5 (8,384)

4.54 / 5 (152)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.0 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

February 24, 2020

November 27, 2019

Pros/Cons

  • Pros

  • Great Product, very easy to use and very quick to learn. Can do multiple things through this software.

  • This software is awesome simple to use and beyond easy to teach others to use. Our company loves it so much

  • Cons

  • Maybe the apps could be a bit better designed and also have some integrations like "What is the status of this" as Basecamp has, but for the rest, it is awesome.

  • It wasn't the easiest to use without some time spent learning it. It also isn't the most beautiful UI. However, it is definitely efficient.

  • Pros

  • It is very easy to learn - I had no experience with it in November, and became comfortable with it in just a few days. I especially like the Knowledge Base and Recurring Request features.

  • A very reliable Help Desk and Support System which gives room for flexibility. very easy to use ones its set up. is very user friendly.

  • Cons

  • have been using this for a while haven't had a any flaws yet but at times it slows. Aside that this is a fanastic support system and will recommend to any one to try it.

  • It doesn't do everything but what it does do is good. I would like to see engineers have the ability to self assign issues of their choice but still not be able to affect assignment of others.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots