# Jira vs ManageEngine ServiceDesk Plus - 2026 Comparison - Software Advice > Jira vs ManageEngine ServiceDesk Plus - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/project-management/atlassian-jira-profile/vs/manageengine-servicedesk-plus --- [Home](https://www.softwareadvice.com/) / [Time Tracking Software](https://www.softwareadvice.com/project-management/time-tracking-comparison/) / Jira vs ManageEngine ServiceDesk Plus Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 23, 2026 # Jira vs. ManageEngine ServiceDesk Plus: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 23, 2026 # Jira vs. ManageEngine ServiceDesk Plus: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/project-management/atlassian-jira-profile/) [Jira](https://www.softwareadvice.com/project-management/atlassian-jira-profile/) 4.4 [(15406)](https://www.softwareadvice.com/project-management/atlassian-jira-profile/reviews/) Starting Price $7.91per month Free trial Free version Pros: - Project management - Customizable workflows Cons: - Performance issues - Steep learning curve Who uses Jira Based on 15406 reviews - Popular among: Small businesses - Most common industry: IT & Software Development (42%) - Top use cases: Project Management (18%), Task Management (16%) and Workflow Management (7%) 75% of users recommend this product [](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/) [ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/) 4.4 [(232)](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/reviews/) Starting Price $16.00per month Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses ManageEngine ServiceDesk Plus Based on 232 reviews - Most common industries: IT & Software Development (23%), Finance & Accounting (16%) and Health & Medicine (7%) - Top use cases: Help Desk (25%), IT Ticketing Systems (21%) and Service Desk (13%) 75% of users recommend this product [](https://www.softwareadvice.com/project-management/atlassian-jira-profile/) Jira 4.4 [(15406)](https://www.softwareadvice.com/project-management/atlassian-jira-profile/reviews/) [](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/) ManageEngine ServiceDesk Plus 4.4 [(232)](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.4 Based on 15,406 reviews Ease of use 4.1 Value for money 4.3 Customer support 4.2 Functionality 4.4 4.4 Based on 232 reviews Ease of use 4.3 Value for money 4.3 Customer support 4.2 Functionality 4.4 ## User interface * * * ## Key features Features selected based on 15,638 reviews from Time Tracking * * * Alerts/Escalation N/A Automated Routing N/A Collaboration Tools N/A Drag & Drop 4.5 Issue Management 4.5 Prioritization 4.5 Alerts/Escalation 4.3 Automated Routing 4.1 Collaboration Tools 4.4 Drag & Drop N/A Issue Management N/A Prioritization N/A ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ ConfluenceIntegration rated 4.6 from 553 reviews ](https://www.softwareadvice.com/project-management/confluence-profile/)[ Salesforce Sales CloudIntegration rated 4.3 from 38 reviews ](https://www.softwareadvice.com/product/2764-Salesforce/)[ GliffyNot enough reviews ](https://www.softwareadvice.com/flowchart/gliffy-diagram-profile/) [ ManageEngine ADSelfService PlusNot enough reviews ](https://www.softwareadvice.com/mobility/manageengine-adselfservice-plus-profile/)[ ManageEngine Endpoint CentralNot enough reviews ](https://www.softwareadvice.com/product/117339-ManageEngine-Desktop-Central/)[ Microsoft OutlookNot enough reviews ](https://www.softwareadvice.com/marketing/microsoft-outlook-profile/) ## Reviews * * * CM Craig M.It infrastructure engineerHospitality, 501-1000 employees "It made sprint planning, task tracking, and cross-team collaboration much easier, helping us deliver platform enhancements and integrations on schedule." Jun 15, 2026 SM Sean M.Chief Editor at deBankedFinancial Services, 501-1000 employees "I find the interface particularly bloated, austere, and sometimes discouraging for team members who are not part of the technical department. If the tool is poorly configured by the administrator, it can turn into a true bureaucratic nightmare where you spend more time updating tickets than producing actual value." Jun 11, 2026 CM Craig M.It infrastructure engineerHospitality, 501-1000 employees "Its ticketing, asset management, and workflow automation features helped improve response times, increase visibility of issues, and ensure critical facilities and systems were maintained effectively." Jun 18, 2026 VR Verified ReviewerSystem AdministratorInsurance, 201-500 employees "Occasional bugs can slow things down, and updates sometimes change things without clear explanation" May 5, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Clockify vs Jira](https://www.softwareadvice.com/project-management/atlassian-jira-profile/vs/clockify/)[Asana vs Jira](https://www.softwareadvice.com/project-management/asana-profile/vs/atlassian-jira/)[Freshservice vs ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/manageengine-servicedesk-plus/)[Freshdesk vs ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/crm/freshdesk-profile/vs/manageengine-servicedesk-plus/)