# Jira vs SolarWinds Service Desk - 2026 Comparison - Software Advice > Jira vs SolarWinds Service Desk - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/project-management/atlassian-jira-profile/vs/samanage --- [Home](https://www.softwareadvice.com/) / [Time Tracking Software](https://www.softwareadvice.com/project-management/time-tracking-comparison/) / Jira vs SolarWinds Service Desk Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 13, 2026 # Jira vs. SolarWinds Service Desk: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 13, 2026 # Jira vs. SolarWinds Service Desk: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/project-management/atlassian-jira-profile/) [Jira](https://www.softwareadvice.com/project-management/atlassian-jira-profile/) 4.4 [(15393)](https://www.softwareadvice.com/project-management/atlassian-jira-profile/reviews/) Starting Price $7.91per month Free trial Free version Pros: - Project management - Customizable workflows Cons: - Performance issues - Steep learning curve Who uses Jira Based on 15393 reviews - Popular among: Small businesses - Most common industry: IT & Software Development (42%) - Top use cases: Project Management (18%), Task Management (16%) and Workflow Management (7%) 75% of users recommend this product [](https://www.softwareadvice.com/crm/samanage-profile/) [SolarWinds Service Desk](https://www.softwareadvice.com/crm/samanage-profile/) 4.6 [(577)](https://www.softwareadvice.com/crm/samanage-profile/reviews/) Starting Price $39.00per month Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses SolarWinds Service Desk Based on 577 reviews - Most common industries: IT & Software Development (17%), Education & Learning (7%) and Health & Medicine (6%) - Top use cases: Help Desk (6%), IT Management (5%) and Service Desk (4%) 85% of users recommend this product [](https://www.softwareadvice.com/project-management/atlassian-jira-profile/) Jira 4.4 [(15393)](https://www.softwareadvice.com/project-management/atlassian-jira-profile/reviews/) [](https://www.softwareadvice.com/crm/samanage-profile/) SolarWinds Service Desk 4.6 [(577)](https://www.softwareadvice.com/crm/samanage-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.4 Based on 15,393 reviews Ease of use 4.1 Value for money 4.3 Customer support 4.2 Functionality 4.4 4.6 Based on 577 reviews Ease of use 4.6 Value for money 4.5 Customer support 4.6 Functionality 4.4 ## User interface * * * ## Key features Features selected based on 15,970 reviews from Time Tracking * * * Access Controls/Permissions N/A Activity Dashboard N/A Alerts/Escalation N/A Automated Routing N/A Collaboration Tools N/A Drag & Drop 4.5 Access Controls/Permissions 4.3 Activity Dashboard 4.0 Alerts/Escalation 4.5 Automated Routing 4.0 Collaboration Tools N/A Drag & Drop N/A ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ ConfluenceIntegration rated 4.6 from 552 reviews ](https://www.softwareadvice.com/project-management/confluence-profile/)[ Salesforce Sales CloudIntegration rated 4.3 from 38 reviews ](https://www.softwareadvice.com/product/2764-Salesforce/)[ GliffyNot enough reviews ](https://www.softwareadvice.com/flowchart/gliffy-diagram-profile/) [ Dropbox BusinessNot enough reviews ](https://www.softwareadvice.com/file-sharing/dropbox-profile/)[ ZapierNot enough reviews ](https://www.softwareadvice.com/cloud-management/zapier-profile/)[ LogMeIn RescueNot enough reviews ](https://www.softwareadvice.com/help-desk/rescue-profile/) ## Reviews * * * VR Verified ReviewerSoftware EngineerInformation Technology and Services, 501-1000 employees "Task management is one of its strongest points since it allows clear assignment, tracking, and prioritization of work, which reduces confusion about responsibilities." Apr 22, 2026 VR Verified ReviewerSoftware EngineerInformation Technology and Services, 501-1000 employees "Another downside is that pricing can become expensive as the team grows or when additional features and add ons are required. While the core tool is strong, some useful capabilities are locked behind paid plans or extra integrations." Apr 22, 2026 VR Verified ReviewerOwner Director of Business DevelopmentInformation Technology and Services, 2-10 employees "The dashboard made it easy to navigate and use." Dec 10, 2025 HG Heidi G.Support SpecialistGovernment Administration, 1001-5000 employees "We were unable to come to a monetary agreement and went with another ITSM." Nov 13, 2023 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Clockify vs Jira](https://www.softwareadvice.com/project-management/atlassian-jira-profile/vs/clockify/)[Asana vs Jira](https://www.softwareadvice.com/project-management/asana-profile/vs/atlassian-jira/)[ManageEngine Endpoint Central vs SolarWinds Service Desk](https://www.softwareadvice.com/compare/30413-samanage/vs/117339-ManageEngine-Desktop-Central/)[Freshservice vs SolarWinds Service Desk](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/samanage/)