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Jira vs TrackTik

Jira vs TrackTik

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Overall Rating
4.1 (82)
Ease-of-Use
4.1 / 5
4 / 5
Value for Money
4.3 / 5
3.8 / 5
Customer Support
4.2 / 5
4.1 / 5
Functionality
4.4 / 5
4 / 5
Last Review Written
February 18, 2025
December 25, 2024
Pros/Cons
  • Pros

  • It’s a great program that helps organizations stay on top of project completions or important customer interactions.
  • It's intuitive and easy to use while being very robust and comprehensive. Perfect for distributing work across teams and keeping track of progress and issues.
  • There are nice features that integrate across the ecosystem, like opsgenie, also the charts seem useful, having multiple metrics about the project progress.
  • Cons

  • The problem is that with the passage of time I have been getting more things that I dislike and the initials do not stop bothering me, they could even bother me more at a certain point.
  • Some of the breakdowns of what issue the problems fall under aren't specific enough, and there are character limits for some of the requests when they should be able to leave more detail.
  • Its configuration is a little confusing. As for use, in the beginning user is somewhat lost due to many fields and features of the tool.
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  • Pros

  • The Customer Service team at TrackTik is amazing as well. They are very responsive and when you do have an issue, it is resolved quickly.
  • Jeremy Greene's customer service has been fantastic. Anytime I have questions or need help, he responds quickly and always helpful.
  • I like the ability to have the software customized to fit our needs. I like the ability to have scheduling, payroll, billing and guard tour software all on one platform.
  • Cons

  • Panic button being set off accidently at all hours. Complaint from users is the panic button is to big.
  • Trying to get anything done is really frustrating. Expect to wait days or weeks for "support" to get back to you, and 9/10 times the response is that the problem can't be duplicated.
  • No automatic reminders to staff when their skill is about to expire. No dashboard telling administrators how many staff are compliant.
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Pricing Range
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Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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2022

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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos