Jira vs Traqq
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.1 / 5
4.9 / 5
Value for Money
4.3 / 5
4.9 / 5
Customer Support
4.2 / 5
4.8 / 5
Functionality
4.4 / 5
4.9 / 5
Last Review Written
October 9, 2024
August 1, 2024
Pros/Cons
Pros
- It’s a great program that helps organizations stay on top of project completions or important customer interactions.
- It's intuitive and easy to use while being very robust and comprehensive. Perfect for distributing work across teams and keeping track of progress and issues.
- There are nice features that integrate across the ecosystem, like opsgenie, also the charts seem useful, having multiple metrics about the project progress.
Cons
- The problem is that with the passage of time I have been getting more things that I dislike and the initials do not stop bothering me, they could even bother me more at a certain point.
- Some of the breakdowns of what issue the problems fall under aren't specific enough, and there are character limits for some of the requests when they should be able to leave more detail.
- Its configuration is a little confusing. As for use, in the beginning user is somewhat lost due to many fields and features of the tool.
Pros
- The ability to compare the performance of individuals and teams has helped us identify areas for improvement and celebrate success.
- Traqq is super helpful in monitoring team progress, identifying needed training, simplifying operational processes, and also cheering the team on when they meet goals.
- I like the nagging popup on untracked activity, I also like the nagging on not active but tracking. I like the interface it is very smooth, colors & interface are relaxing, slick and clean.
Cons
- My first remark will be on making the app also available for Linux users. It will be quite annoying getting used to the app and not being to use it with a client because he\she is using the Linux os.
- As an team leader,I don't have to do the math on projects where I'm are supposed to pay by the hour. Traqq looks after all of the requirements.
- The only thing holding Traqq back is the lack of integrations with other HR tools. Oh, and a direct payroll feature would be the cherry on top.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2022
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
