All BambooHR Reviews
1-25 of 2,696 Reviews
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Kurt
Construction, 501 - 1,000 employees
Used unspecified
OVERALL RATING:
5
Reviewed March 2024
BambooHR Review: BambooHR The First & Last Solution For HR Needs.
Sarah
Verified reviewer
Retail, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
Easy to Use HRIS
I love Bamboo! Very happy with it, and excited to see what the future holds.
PROSThe product is very easy to use. The customer support is incredible. The system is aesthetically pleasing. Bamboo listens to feedback and is always updating and releasing new features based on customer feedback.
CONSSome features are not the most robust. Time tracking and reporting specifically. Bamboo does not have built-in scheduling. The employee notes feature could be more like applicant notes (replies, attachments, email notifications).
Reason for choosing BambooHR
Ease of use, better customer support, better features.
Sarah
Verified reviewer
Information Technology and Services, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2023
BambooHR is a comprehensive and easy-to-use HR software
In terms of HR functions, BambooHR handles everything. Our human resources department and management can benefit much from this system. BambooHR serves many uses for many divisions. Every day, the human resources team uses BambooHR because it is quick, simple, and easy to use.
PROSThis HR management system is both feature-rich and user-friendly. The user interface is made user- and administrator-friendly. The site is user-friendly, and my staff appreciates how straightforward the features are.
CONSOne of BambooHR's less enticing characteristics, in my opinion, is its pricing structure. We are a very young company, thus cost-effectiveness is of paramount importance. Unfortunately, it appears that BambooHR's rates are out of reach for startups like ours.
Reasons for switching to BambooHR
We've been able to monitor employee progress more closely and streamline HR processes thanks to BambooHR, which has contributed to our company's growth and success. By eliminating mundane tasks, BambooHR has greatly reduced the workload of our HR department, allowing them to focus on more important, strategic projects.
Nancy
Security and Investigations, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed February 2024
BambooHR Review
Ease of use-light hearted for employees.
CONSRestrictive when it comes to payroll input and expense labelling..
Reasons for switching to BambooHR
to integrate with our tracking program which ADP could not do.
Edem
Food Production, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed September 2023
The Recommended Go-to Platform for Businesses
Through this platform, I am able to know what is happening to my business. If I am making progress or experiencing shortfalls. Also, my business has seen some level of seriousness since this system was implemented. Overall, I will say it is a great platform
PROSBambooHR has some great integrations. For example, the platform allows me to know when my co-workers are out of the office or even celebrating a birthday.By far, Bamboo is a great platform.
CONSOne time, i had some challenges and I needed customer support, but the response was a bit late. I don't really know if it's still like that. But I still got the help I needed.
Reason for choosing BambooHR
I found their BambooHR platform quite easy to navigate even before I started using it. Again, I watched a YouTube video for better understanding, before using it.
Aisha
Human Resources, 1 employee
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed September 2023
Good product
Like the product for starting companies, but as your processes and strategy become more detailed, I am not sure if Bamboohr can manage properly as a stand-alone platform. Like the HRIS, the rest of the features are not robust
PROSLove the simplicity of the HRIS system to allow for tracking personnel
CONSThe payroll system and time management are not as robust as it needs to be. Unlike optional features such as performance or applicant tracking that are not critical to risk management, the payroll and time management must be up to par to ensure customers are compliant with state regulations, able to identify and correct discrepancies quickly, and able to customize reporting to identify labor cost trends. Unfortunately, the payroll and time tracking doesn't relate.1 Example: We cannot track if meals are being taken or the system does not alert us when someone does not take their required lunch breaks. Depending on state, there are penalties associated with this2 Example: If an employee is scheduled to be terminated on a specific day, they are automatically taken out of the system before ensuring they were paid their last check. States have many different regulations around when a former employee must be paid their final check. We would have to alter the person's last day and final pay date in order to process their last check, which can cause incorrect records if we forget to switch the dates back to correct separation date. If we schedule termination ahead of time, we have no way of tracking who is up for termination soon or no notice that the person was removed from payroll ensuring timely payment. 3 Example: Timetracking is more than just about having the ability to clock in and out with approval. There is very limited reporting that can be pulled to track labor cost
Dianne
Consumer Services, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed December 2023
Promising Upgrades
BHR is great for smaller business needs. The functionality of the program for smaller HR/Payroll teams is great. For larger employee count that does multiple bonus and other unique payroll needs are a bit more manual in getting the system to work the way needed.
PROSIntegration of Trax payroll to BHR. Eliminating Remote Link and allowing more direct integration from HR to Payroll has been a great upgrade. Payroll processing is smoother and faster.
CONSNeed to see more Payroll reports in BHR and allow for custom report writing of Payroll data.
Reasons for switching to BambooHR
Cost of the previous product was higher and some features we did not use.
Jessica
Medical Devices, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed September 2023
Ease of use for all our HR needs
We were impressed by the ease of use and implementation. It was an easy transition for our managers and employees and has impacted our HR processes for the better. We use the employee goals and feedback and this has helped us increase our employee satisfaction. The reporting system has been most useful for our accounting and payroll departments.
PROSWe've been most impressed with the ease of use for our company. Using the employee goals and feedback system has helped immensely.
CONSWe have not had any complaints about the system so far after almost a year of use.
Reasons for switching to BambooHR
We needed a more comprehensive HR system.
NATHAN
Hospital & Health Care, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed February 2024
Great platform
Bamboo was very easy to set up. The implementation team was great and did a lot of the work.
CONSSome of the features that are available do not work/integrate with our other software (Payroll)
Reason for choosing BambooHR
Price and customerservice were much better with Bamboo.
Alex
Insurance, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2024
BambooHR Review
Our overall experience is great. We use this tool daily and get very excited when new features get released, as it seems BambooHR really has their pulse of the needs of a company and is constantly fine tuning their services and adding new services.
PROSWe have 15 locations across several states. BambooHR helps all to all be on the same page when it comes to employee onboarding, important documents/files, managing time off requests & timesheets, and a central calendar. BambooHR is one of the pillars of our company and a tool that is used daily by most employees.
CONSThe support team is great and we always receive quick responses and issue resolution, but it would be nice to have a dedicated account manager that we could go to for problems and who really knows the ins and outs of our company to better assist and track problems over time. We have implemented Benefits Administration which is a huge asset for our company, however the integration with carriers has been slow and it feels like we are constantly going back and forth about the same issues. Aside from that, the customer service is top notch.
Henrietta
Telecommunications, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
BambooHR is a seamless HR tool
I was part of the team that helped set up and customize Bamboo. This too is very user friendly, customization options are endless, and the customer support is great!
CONSFurther improvements can be made to HR analytics to connect them to data visualization tools, like Tableau
Alexandra
Non-Profit Organization Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed September 2023
Will take employee management to the next level!
BambooHR has saved us a tremendous amount of time from applicant tracking to keeping track of paid time off. It's easy use, and the data that's provided through reports really helps me see the big picture.
CONSI wish more features were available in the mobile app. Sometimes, I need more information on the go and can't access it.
Virgile
Information Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed March 2024
Great product for finance folks
My overall experience with BambooHR is very positive! It's a reliable tool to help any size of company doing their analysis and keeping up good control over their Human Resources.
PROSBambooHR is pretty easy to use and to create report that are critical for our forecasting and our financial analysis. While I didn't participate in the integration of the tool, it seems that it was easy to integrate and keep up to date afterward.
CONSThere are just a couple of small things that are not working perfectly (and it might be due to the way we use it). I was unable to create a solid report to analyze the salary increases per employee over time. Employees entries are duplicated over multiple lines which was not super useful.
Kurt
Construction, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2024
BambooHR was the RIGHT CHOICE for us!
The ease of implementation was fantastic -- and every member of the BambooHR team with whom we have worked has been amazing. The Sales Associate knew the product and made us feel comfortable and answered every question. Our Implementation Manager was likely the best that I have ever worked with -- and I have been involved with countless HRIS and payroll implementations.
CONSTechnical support is extremely responsive and helpful however, we are finding that the queue to wait for Online Chat support is longer and taking more time. It was fairly routine to have anything answered within 5 minutes however, now I have seen the queue take as long as 40. I am not sure if this is due to staffing or the questions are more complex however, it is a noticeable difference.
Reason for choosing BambooHR
Ease of implementation, speed of implementation (five weeks!) and an extremely user-friendly interface -- our entire Company loves it from the President on down!
Marlene
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Impressive HR Tool
It has been wonderful. The support team is knowledgeable and offers ideas to streamline HR processes.
PROSIt's easy to use and has the ability to organize and streamline HR processes in one great program!
CONSMore robust Hiring Module - allow open positions to be converted to internal offers.
Reason for choosing BambooHR
Our CTO highly recommended the product.
Anonymous
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2020
Great HR Information System for medium size business
Moved all employment contract management online, leave management, onboarding, offboarding, personal details maintenance through self serve functionality, process workflows and performance management.
PROSModern HR information system with great broad feature set for medium size businesses. Excellent for leave management, request, approval and tracking.
CONSIs based out of the US and orientation is by default to US customers. Works for Australia customers but is a bit short on handling contractors, more permanent focused, and support hours do not cover Australia timezone which has caused some issues.
Reason for choosing BambooHR
Great user interface, custimisable, simple to use and configure, right featureset and complexity for our size of organisation.
Reasons for switching to BambooHR
BambooHR offered us so much more in terms of features and functionality than we would ever invest to build internally. The user experience was modern and easy to use from signing up a new staff member, to onboarding them and maintaining their HR and Leave records. Removed significant risk from process errors, failed notification of employment changes and record keeping for signed contracts. Moved from paper to fully online!
Rikki
Computer Software, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Huge Promoter of BambooHR
I generally come into Companies as an HR Leader somewhere between 50 and 100 employees and Bamboo is a simple implementation and give not only me every tool I need to do my job, but also helps other teams as far as reporting and accountability is concerned. It's everything I could as for and more.
PROSI have implemented BambooHR as our primary HRIS system at 3 companies now. Bamboo is so intuitive training is a breeze. Whenever anything pops up I don't have an answer to Help desk is an IM away. Reporting cannot be beat. Hands down the easiest most intuitive HRIS our there for HR Professionals and Employees.
CONSI wish there were more options within the review portal. Like having the ability to do quarterly assessments AND a formal annual assessment that combines all the quarterlies. Even though we have a quarterly assessment process at our Company people also want to traditional annual and we have to do that all manually outside of the system currently.
Reason for choosing BambooHR
Bamboo allows us a lot of flexibility to design it the way that works best for our company and our people that's didn't wrap us into anything additional we didn't want or need.
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
BambooHR is delicious!
We've been able to create tables to house our faculty credentials for tracking and reporting purposes. The signature documents and workflow has helped us reduce the time to create, email, and record faculty contract from several hours to 15 minutes. The eNPS survey has been a great way to monitor employee engagement every six months. We take the feedback provided in that survey and other communication channels and have made improvements in a number of areas that are important to staff and faculty.
PROSIf I were a Panda (HR Administrator), I'd eat BambooHR every day. It's delicious compared to other common HR software forage I've tried. The modern look and feel of BambooHR is terrific. Our staff love the look and ease of use. As a one person HR team with 250 employees, BambooHR makes payroll, performance management, time tracking, and attendance a breeze. Take a nibble and taste the difference!
CONSThe two items as an HR admin. that can be time consuming and a frustration are tracking training and benefit administration. It would be amazing if BambooHR would integrate with training platforms for single sign-on and training status updates on the employee profile. We use a third part benefits administration platform for benefits enrollment. They take care of the file feeds to carriers and billing. Any changes on that platform then must be updated in BambooHR for the deductions to roll over to payroll. The extra steps take time and can lead to error.
Reason for choosing BambooHR
Ease of use, ability to customize, and straightforward pricing model.
Reasons for switching to BambooHR
Easy of use and cost.
Italia
Events Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
BambooHR makes our work easier!
I overall loved the whole experience, from the introduction, sales/acquisition of the software, to the onboarding and data transfer. The Salesperson and Project Manager of our account made us feel decided about Bamboo from the very first approach. We feel candidate onboarding and administration of our personnel in the Company has become much more manageable.
PROSWhat I like the most about Bamboo is that tracking PTO, benefits, and celebrations is much easier compared to other software we've used before. This unique "social network" design has made it user-friendly for our employees regardless of their age.
CONSWhat I didn't love is that we couldn't find integration with LinkedIn for job postings. We had to use LinkedIn externally for recruiting.
Reason for choosing BambooHR
Price, features
Reasons for switching to BambooHR
We needed a more accurate / visible PTO tracking.
Sara
Verified reviewer
Hospital & Health Care, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2023
BambooHr is the most intuitive HR software available
My company had a lot of manual processes before we started using Bamboo. Bamboo simplified these procedures and freed up time that I could put toward other responsibilities. A certification tracking system was recently implemented. It wasn't as easy to set up as I'd hoped, but with the help of customer service, we're all set up and everyone (including managers) is getting reminders about upcoming courses and certifications.
PROSAs an HR manager, BambooHR equips me with resources to improve workers' lives on the job. In times of need, I receive prompt assistance from BambooHR. Simply put, Bamboo HR is a joy to work with. It's user-friendly enough for small businesses without a human resources department to implement and utilize with no training.
CONSIf we had a little more leeway, we could replace the generic performance assessment questions with ones specific to our company.
Reasons for switching to BambooHR
When compared to the alternatives we've looked into, the costs are low, and the system can scale with your business. Modules (payroll, performance) can be added on as needed, allowing you to scale up only when you're ready to do so.
Bethany
Hospital & Health Care, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
BambooHR makes my work life so much easier!!
Overall, very happy with BambooHR’s performance!! I recommend it to anyone who I know could benefit from it. Streamlines so many aspects of my day to day - hiring, onboarding, time clock, employee performance management, payroll, employee pulse surveys, .. the list goes on!
PROSEasy time-trackingPhone app makes it easy for coworkers to check time card Company-wide announcements (alert on phone if you have the app) Personnel documents all stored in one placeCan push out new procedures that require a signature after the coworker reviewsStreamlines the onboarding process Hiring platform is convenient and you can build templates for scheduling phone screenings and interviews You can process payroll right in BambooHRAttendance notes – we set it so that coworkers can see them, but you can keep them hiddenNotes – we set it so managers and admin can see those notes, but not the coworker. Good for documenting verbal warnings
CONSIf you have a custom general ledger or another payroll report, they will build it for you, but it takes awhile to get it all sorted out We don’t pay the extra fee for benefits administration through BambooHR since we already use Employee Navigator through our benefits management group. (I have to manually select the benefits the coworkers choose to update their payroll deductions)
Reasons for switching to BambooHR
ease of use and so many more capabilities than just time clock
Lillian
Verified reviewer
Hospital & Health Care, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2023
The ATS has been a huge help in the recruitment process
When it comes to personnel data, Bamboo handles everything. The HR department and upper management benefit greatly from this system's increased efficiency. The convenience of having everything in one place, rather than scattered everywhere.
PROSThe HR software is all-encompassing and user-friendly. Administrators and end users alike will appreciate the streamlined UI and pleasant UX they provide. My team has found the platform to be very user-friendly and productive.
CONSIt irritates me because any time I make an update to anything, it needs to be approved first, but I don't think this is something that happens everywhere; rather, I think it's more of a company permissions issue.
Reasons for switching to BambooHR
The clarity of the parts and the ease with which one may locate relevant documents, colleague contact information, departmental structure, etc., are both noteworthy features.
Krista
Food Production, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2022
Great HR software
My experience has been great. Without BambooHR I would be buried in paper files. I love having data in one location, it makes it easy to assist employees. Not only that but it adds a self service component for employees. They can update their personal information without needing HR or payroll services. BambooHR implements change on an on-going basis, they rollout a 30/30 video that shows what has changed and what is coming. Our team is excited to see what is coming next.
PROSBambooHR is user friendly, everything flows, and makes sense. If you get stuck you can go to the help center, chat with someone, or pick up the phone. The mobile app allows employees to upload pictures of work notes and HR is notified when they do so. This has SAVED us during the pandemic.
CONSHIRING- I would love to see an integrated calendar within hiring. Currently, if you schedule an appointment you also need to add to your outlook calendar. REPORTS- I would love to see an alphabetize by last name option with all reporting. Most HR and payroll work alphabetically.
Reason for choosing BambooHR
It was affordable, user friendly, and had so many features we needed.
Rick
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Do What you do best and Outsource the rest ... to BambooHR.
We simple don't have employee related issues falling through the cracks anymore. Now our managers have time to actually visit with and get to know our people rather than fumbling through bureaucratic gunk to make sure we're "legal".
PROSBambooHR is super simple and easy to use. The software and the people behind it truly live up to the mission of allowing me to do what I do best (which is not HR management.)
CONSNothing to report in this section. BambooHR does exactly what I want it to.
Reason for choosing BambooHR
Ease of use.
Reasons for switching to BambooHR
BambooHR allowed us to have our employee information at our fingertips rather than in another party's hands. If I need information I simply pull the report or look it up instead of asking for the information from someone else. The last thing we looked into was cost and it turned out that BambooHR is about 25% of what we were paying the accounting firm. That made it a "no-brainer"...better access to data, easier to use, additional resources for managing benefits, onboarding, training, compensation...for less money.
Lesley
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Thank you BambooHR!
The reporting tool is excellent. It has allowed us to analyse sickness and timeoff especially over the last 2 years during the pandemic. We also used API to access everyone's phone number to send a text message update at the start of the pandemic to let everyone know what course we were taking. On a broader note, the Employee Survey has given us areas to address and we are improving our eNPS score every 6 months, which is great for employee engagement. We have recently started using the Hiring function which is proving very popular with the management team, allowing them to record their comments and share with others their thoughts on CVs and candidates, as well as being able to email the candidate through BambooHR, making an offer and onboarding. Great to have this functionality all in one place, it makes for a more efficient process.
PROSThe software is easy to navigate and employees love using it. We have integrated it with other applications which works well allowing us to keep track of training. Best use has been through Time Off, Perfomance Management, Hiring, Onboarding/Offboarding, eNPS Employee Satisfaction Surveys and the reporting is excellent. Also, very happy with help and support you get from the BambooHR team. I have asked for additinal tabs to track secruity clearances and various other things, nothing is too much trouble.
CONSI would like to see the 'signature' aspects improved. I have starting using this a lot, but have issues with not being able to access external emails for contract signing capability. Also, when my forms are being completed, during the process of going from one person to another, the text runs off the form. It corrects itself once the final signature is complete, but this could be vital information which is missed by the final signer.
Reason for choosing BambooHR
The price was right for us, it was recommended by a member of the team who had used it at a previous company and the BambooHR team have always been great to deal with.