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Basecamp vs Firm360

Basecamp vs Firm360

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Overall Rating
4.7 (148)
Ease-of-Use
4.3 / 5
4.6 / 5
Value for Money
4.2 / 5
4.6 / 5
Customer Support
4.3 / 5
4.7 / 5
Functionality
4.2 / 5
4.5 / 5
Last Review Written
October 21, 2024
October 25, 2024
Pros/Cons
  • Pros

  • I could see it being a useful tool for managing satellite volunteer groups. It was a good experience, and provided the means to have good conversation, generate some ideas, and post documents.
  • Overall, enjoyed using the program during one of the implementations i was part of. All people in the project was happy with the overall use and ease of use.
  • The cost and ease of use, it's very straightforward. Being able to track what everyone assigned to a certain task/project is doing, and ensuring deadlines/goals are being met are great.
  • Cons

  • It is integrated with limited software which restricts to carry out multidimensional projects. It’s pricing is also very high, it restrict its use for small organizations.
  • I just found it boring that you can only view one person's task list at a time, if you have a project with multiple members, it makes it difficult.
  • I am a multi-disciplinary designer myself, and despite trying (very hard) several times to use Basecamp, I just can't get past how ugly, unintuitive, and clunky the UI is.
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  • Pros

  • Very happy with this sofware. It is a huge step above what we have used in the past and it is reasonably priced and offers excellent customer support.
  • The time tracking by projected is great, and I love the ability to customize projects and tasks for specific clients without having to go back to Customer Service for help.
  • Firm360 is by far the best solution for accounting and tax practice management. The application is outstanding.
  • Cons

  • Nothing that I've seen yet other than the pain of changing software.
  • One thing that I find I'm missing is the email function to be able to send and reply to emails.
  • The addition of contacts to multiple clients can get messy. You have to know that a contact has been setup in order to access for another client.
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Pricing Range
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Product Demo & Screenshots
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos