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Basecamp vs Heartland Payroll+

Basecamp vs Heartland Payroll+

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Overall Rating
4.4 (66)
Ease-of-Use
4.3 / 5
4.2 / 5
Value for Money
4.2 / 5
4.2 / 5
Customer Support
4.3 / 5
4.3 / 5
Functionality
4.2 / 5
4.3 / 5
Last Review Written
February 8, 2025
February 10, 2025
Pros/Cons
  • Pros

  • I could see it being a useful tool for managing satellite volunteer groups. It was a good experience, and provided the means to have good conversation, generate some ideas, and post documents.
  • Overall, enjoyed using the program during one of the implementations i was part of. All people in the project was happy with the overall use and ease of use.
  • The cost and ease of use, it's very straightforward. Being able to track what everyone assigned to a certain task/project is doing, and ensuring deadlines/goals are being met are great.
  • Cons

  • It is integrated with limited software which restricts to carry out multidimensional projects. It’s pricing is also very high, it restrict its use for small organizations.
  • I just found it boring that you can only view one person's task list at a time, if you have a project with multiple members, it makes it difficult.
  • I am a multi-disciplinary designer myself, and despite trying (very hard) several times to use Basecamp, I just can't get past how ugly, unintuitive, and clunky the UI is.
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  • Pros

  • Payroll customers who value dedicated help will benefit from this company's great customer service. Heartland is a great accounting service for companies that want to connect to other software.
  • Its simple dashboard helps us process payroll quickly and accurately. With its amazing features, we can manage payrolls easily and effectively.
  • It's great for keeping track of employee hours and managing payments, and the interfaces are extremely user friendly for the most part. Their customer service is very good as well.
  • Cons

  • They are suppose to provide professional services and according to my accountant and the TWC they are not held liable for their gross incompetence.
  • Mistakes were not reversed even though many attempts were made on my behalf to communicate those mistakes. Their response to me took months when it should have takes days.
  • The website occasionally has issues loading, I don't know if it's due to high traffic or some other issue, but it can sometimes be frustrating when the page is unavailable.
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Pricing Range
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$
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Product Demo & Screenshots
Product Demo
Product Screenshot
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2024

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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos