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Basecamp vs Helix ALM
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.3 / 5
3.6 / 5
Value for Money
4.2 / 5
3.7 / 5
Customer Support
4.3 / 5
4.4 / 5
Functionality
4.2 / 5
4 / 5
Last Review Written
March 12, 2025
September 20, 2023
Pros/Cons
Pros
- I could see it being a useful tool for managing satellite volunteer groups. It was a good experience, and provided the means to have good conversation, generate some ideas, and post documents.
- Overall, enjoyed using the program during one of the implementations i was part of. All people in the project was happy with the overall use and ease of use.
- The cost and ease of use, it's very straightforward. Being able to track what everyone assigned to a certain task/project is doing, and ensuring deadlines/goals are being met are great.
Cons
- It is integrated with limited software which restricts to carry out multidimensional projects. It’s pricing is also very high, it restrict its use for small organizations.
- I just found it boring that you can only view one person's task list at a time, if you have a project with multiple members, it makes it difficult.
- I am a multi-disciplinary designer myself, and despite trying (very hard) several times to use Basecamp, I just can't get past how ugly, unintuitive, and clunky the UI is.
Pros
- I like that it ties everything together and if you have things set up correctly, you get great trace-ability. It is VERY powerful, and flexible.
- Easy to fit the processes to our needs. It is realy a good thing, that this software is so easy to fit also to smal process and deep, and complex processes.
- The most important thing is Filters and our company using it as much as possible. Also, we are very happy about Requirements section.
Cons
- Lack of HTML support in emails sent by Helix ALM. It still doesn't support inline images.
- In issue window it's hard to see some details as they are hidden in various tabs.
- I use this for test case development and defect tracking.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
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Advisor Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
